Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$140K - $180K *

Join us as a Senior Software Engineer to innovate and shape an observability platform that handles petabytes of data, enhances system architecture, and elevates engineering practices across diverse te...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Contribute to enhancing service reliability by monitoring production environments, collaborating closely with teams, and ensuring optimal performance while addressing incidents efficiently under press...

Montreal, QCIn-Person

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in cloud security by providing expert guidance on complex projects that ensure information protection and compliance within public cloud environments while collaborating across multipl...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $170K *

Unlock potential by driving client retention and growth through expert consultative sales, strategic account management, and effective communication with C-level executives within major enterprise org...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $152K *

Join us to drive technical support excellence, enhance customer satisfaction, and collaborate closely with engineering teams. You'll lead troubleshooting, present performance data, and ensure seamless...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Technical Services

$97K - $144K *

Join a team that's committed to innovative solutions in power system engineering. As a key player, you'll manage projects from inception to completion, ensuring quality service and client satisfaction...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$140K - $225K *

Join the Site Reliability Engineering team to enhance system reliability, improve operational efficiency, and implement observability practices through collaboration and technical expertise in a dynam...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$101K - $175K *

Drive scalable sales enablement programs that enhance team performance, execution, and customer outcomes. Collaborate cross-functionally to design, deliver, and adapt strategies that empower sellers a...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$122K - $158K *

Engage your talents to design and maintain secure, scalable systems that protect millions of players. Collaborate with top engineers in a dynamic environment, ensuring fair gameplay through innovative...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Unlock the potential of manufacturing operations by leading the configuration, support, and optimization of the Aptean M2M ERP system. Drive system improvements and ensure seamless integration with en...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Transform manufacturing operations by leading the design and optimization of Aptean M2M ERP solutions. Drive integration, support enhancements, and collaborate across teams for effective system perfor...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $160K *

Elevate your career with a role focusing on eForms development and Agile methodologies. Collaborate with cross-functional teams to design secure electronic solutions while ensuring 508 compliance and...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Support advanced technical expertise for diesel engine operations, enhancing reliability, availability, and efficiency across the fleet. Collaborate with engineering teams to troubleshoot issues and i...

Today

  •   5 - 7 years exp.  •   Transportation

$96K - $135K *

Empower efficiency by leading technical implementations of critical systems, guiding clients through setup and ensuring resilience. Utilize advanced technology skills to optimize SaaS and on-premises...

Waterloo, ONIn-Person

Today

  •   Less than 5 years exp.  •   Technical Services

$96K - $135K *

Partner with us to ensure seamless SaaS and on-premise implementations, guiding organizations to operational readiness through expert technical configuration and system integration, while maintaining...

Ottawa, ONIn-Person

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Empower your career as a territory account manager driving transformative sales strategies for SLED accounts. Collaborate with top professionals to meet customer needs and exceed sales targets within...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$79K - $130K *

Optimize the development and verification of avionics systems by translating high-level requirements into actionable software specifications, ensuring compliance and functionality through technical an...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $110K *

Pioneer cutting-edge avionics solutions by developing, verifying, and optimizing flight management systems. Collaborate to enhance testing protocols and streamline processes through innovative AI inte...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $95K *

Take ownership of operational execution and project management to support a dynamic engineering team. Ensure precision in logistics, budgets, and schedules while enhancing cross-functional collaborati...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $130K *

Unlock potential by developing software requirements and conducting verification for avionics Flight Management systems. Collaborate with teams to enhance processes and generate comprehensive test res...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$96K - $135K *

Unlock potential by leading technical implementations of crisis communication systems, utilizing expertise in Windows Server, IIS, and SQL Server. Guide clients through the deployment process with foc...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Technical Services

$120K - $224K *

Join a team that's shaping the future of wireless technology, delivering exceptional technical support and solutions to top-tier customers while collaborating closely with sales on innovative designs...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Champion the execution of airplane certification for the Boeing 777X, collaborating across functions to ensure compliance with rigorous regulations while authoring pivotal certification documents and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Optimize the development and integration of advanced electro/mechanical systems for the Terminal High Altitude Area Defense Missile program. Collaborate with cross-functional teams to deliver innovati...

Reposted today

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Take ownership of systems architecture development for the U.S. Navy, utilizing Model Based Systems Engineering tools to innovate and ensure stakeholder needs are met through effective collaboration a...

Reposted today

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.