Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$145K - $175K *
Drive strategy and execution for a key platform area, shaping product outcomes through close collaboration with engineering and design. Influence cross-functional teams and mentor Junior PMs while add...
1 week ago
$95K - $115K *
Lead and mentor a high-performing Technical Support team, delivering exceptional service and resolving complex technical issues in SaaS applications while driving continuous improvement and collaborat...
2 weeks ago
$90K - $110K *
Join a team that's committed to delivering exceptional technical support solutions while leading and mentoring a talented team. Drive service excellence and foster collaboration across departments to...
2 weeks ago
Staff Product Manager, AGSE Service
$120K - $145K *
Lead the charge in redefining autonomous ground support operations, bridging customer insights with product strategy. Collaborate across teams to ensure AGSE Service excellence while mentoring product...
2 weeks ago
Staff Product Manager, AGSE Service
$145K - $175K *
Explore a key product leadership role defining and executing the strategy for cutting-edge autonomous ground support equipment, enhancing operational efficiency for global airlines and airports while...
2 weeks ago
Staff Product Manager, AGSE Service
$120K - $145K *
Develop and own the strategic roadmap for cutting-edge Autonomous Ground Support Equipment, ensuring alignment across teams and a focus on customer needs and product performance in a safety-critical e...
2 weeks ago
Staff Product Manager, AGSE Service
$130K - $155K *
Lead the charge in transforming ground operations for airlines by defining the strategy, roadmap, and product requirements for autonomous ground support equipment. Collaborate with teams to ensure saf...
2 weeks ago
Systems Engineer, Staff - System Security Engineering Integration Portfolio Project Lead
$118K - $219K *
Lead the charge in Systems Security Engineering for Fleet Ballistic Missile programs. Oversee the development of long-term strategies, coordination with cross-functional teams, and technical program r...
1 week ago
Systems Engineer, Staff - System Security Engineering Integration Portfolio Project Lead
$118K - $219K *
Leverage your expertise to lead System Security Engineering initiatives across multiple Reentry programs. Drive technical planning and integration efforts while ensuring alignment with Navy requiremen...
1 week ago
Field Engineer - Data Center Projects
$80K - $95K *
Play a key role in supporting high-voltage substation projects for data centers, coordinating construction activities among various stakeholders, ensuring compliance with engineering specifications, a...
Reposted 2 days ago
$150K - $170K *
Unlock your potential by driving enterprise sales in the New York & New Jersey markets. Build lasting relationships with key decision-makers while exceeding revenue goals and connecting sophisticated...
2 weeks ago
$150K - $170K *
Drive your career forward by shaping territory growth and building client relationships in the enterprise SaaS and cybersecurity landscape. Own the sales cycle, meet revenue goals, and collaborate wit...
2 weeks ago
Sales Executive - Enterprise & Managed Technology Services
$110K - $130K *
Join us to lead the full sales cycle for enterprise accounts, driving new business in managed technology services. Collaborate cross-functionally, develop strategies, and become a trusted advisor whil...
1 week ago
SR MGR Engineering Methodology & Tools
$180K - $270K *
Champion engineering excellence by developing methodologies and tools for scalable, high-quality product development. Partner with teams to drive digital transformation and improve engineering product...
Reposted 2 weeks ago
Principal Product Specialist (Eastern Time)
$164K - $235K *
Lead technical initiatives for innovative Zero Trust Browser solutions, guiding product success and strategy throughout the sales lifecycle. Partner with sales and engineering to enhance security meas...
5 days ago
$110K - $130K *
Engage in critical Cyber Threat Intelligence initiatives, enhancing the security of unclassified and classified networks through your expertise in information systems security and risk assessment...
2 weeks ago
$110K - $130K *
Lead the charge in enhancing cybersecurity for vital networks through advanced threat intelligence and cutting-edge security solutions. Collaborate with teams to identify and mitigate risks while ensu...
2 weeks ago
$130K - $160K *
Inspire success as you manage and mentor a sales team to drive customer acquisition, enhance revenue growth, and refine strategic account approaches, ultimately ensuring operational excellence and cus...
3 weeks ago
$173K - $259K *
Drive innovation in network engineering and security to deliver scalable, resilient infrastructure solutions for diverse sponsors. Collaborate with teams on design, implementation, and modernization e...
4 days ago
$100K - $120K *
Join a team that's critical to driving technical sales success within the energy sector. Leverage your expertise in product-focused pre-sales engineering to enhance customer engagement and drive adopt...
1 week ago
$110K - $130K *
Partner with us to shape complex technology solutions and drive customer success. Utilize your expertise in IT sales and consulting to engage stakeholders, develop proposals, and ensure seamless proje...
1 week ago
Associate Customer Success Manager (Audit)
$70K - $131K *
Join our team to oversee customer success for a portfolio of smaller clients. You'll drive product adoption, ensure engagement, and proactively manage customer health through collaboration and strateg...
3 weeks ago
$75K - $100K *
Empower teams by designing and implementing effective testing processes for product development. Collaborate on troubleshooting systems and build test solutions, streamlining production efficiency and...
Today
$75K - $100K *
Engineer robust testing solutions to enhance system performance and reliability, leading efforts in product development and manufacturing, while preparing diagnostic programs and maintaining quality s...
Reposted 6 days ago
Security, Risk and Compliance Consultant
$110K - $130K *
Provide strategic guidance in Security, Risk, and Compliance initiatives by fostering collaboration across teams, utilizing industry expertise to drive data-driven solutions, and ensuring adherence to...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.