Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$145K - $175K *

Drive strategy and execution for a key platform area, shaping product outcomes through close collaboration with engineering and design. Influence cross-functional teams and mentor Junior PMs while add...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Lead and mentor a high-performing Technical Support team, delivering exceptional service and resolving complex technical issues in SaaS applications while driving continuous improvement and collaborat...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Join a team that's committed to delivering exceptional technical support solutions while leading and mentoring a talented team. Drive service excellence and foster collaboration across departments to...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Lead the charge in redefining autonomous ground support operations, bridging customer insights with product strategy. Collaborate across teams to ensure AGSE Service excellence while mentoring product...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$145K - $175K *

Explore a key product leadership role defining and executing the strategy for cutting-edge autonomous ground support equipment, enhancing operational efficiency for global airlines and airports while...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Develop and own the strategic roadmap for cutting-edge Autonomous Ground Support Equipment, ensuring alignment across teams and a focus on customer needs and product performance in a safety-critical e...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$130K - $155K *

Lead the charge in transforming ground operations for airlines by defining the strategy, roadmap, and product requirements for autonomous ground support equipment. Collaborate with teams to ensure saf...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$118K - $219K *

Lead the charge in Systems Security Engineering for Fleet Ballistic Missile programs. Oversee the development of long-term strategies, coordination with cross-functional teams, and technical program r...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$118K - $219K *

Leverage your expertise to lead System Security Engineering initiatives across multiple Reentry programs. Drive technical planning and integration efforts while ensuring alignment with Navy requiremen...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Play a key role in supporting high-voltage substation projects for data centers, coordinating construction activities among various stakeholders, ensuring compliance with engineering specifications, a...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $170K *

Unlock your potential by driving enterprise sales in the New York & New Jersey markets. Build lasting relationships with key decision-makers while exceeding revenue goals and connecting sophisticated...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $170K *

Drive your career forward by shaping territory growth and building client relationships in the enterprise SaaS and cybersecurity landscape. Own the sales cycle, meet revenue goals, and collaborate wit...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to lead the full sales cycle for enterprise accounts, driving new business in managed technology services. Collaborate cross-functionally, develop strategies, and become a trusted advisor whil...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $270K *

Champion engineering excellence by developing methodologies and tools for scalable, high-quality product development. Partner with teams to drive digital transformation and improve engineering product...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$164K - $235K *

Lead technical initiatives for innovative Zero Trust Browser solutions, guiding product success and strategy throughout the sales lifecycle. Partner with sales and engineering to enhance security meas...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage in critical Cyber Threat Intelligence initiatives, enhancing the security of unclassified and classified networks through your expertise in information systems security and risk assessment...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in enhancing cybersecurity for vital networks through advanced threat intelligence and cutting-edge security solutions. Collaborate with teams to identify and mitigate risks while ensu...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $160K *

Inspire success as you manage and mentor a sales team to drive customer acquisition, enhance revenue growth, and refine strategic account approaches, ultimately ensuring operational excellence and cus...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$173K - $259K *

Drive innovation in network engineering and security to deliver scalable, resilient infrastructure solutions for diverse sponsors. Collaborate with teams on design, implementation, and modernization e...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a team that's critical to driving technical sales success within the energy sector. Leverage your expertise in product-focused pre-sales engineering to enhance customer engagement and drive adopt...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Partner with us to shape complex technology solutions and drive customer success. Utilize your expertise in IT sales and consulting to engage stakeholders, develop proposals, and ensure seamless proje...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$70K - $131K *

Join our team to oversee customer success for a portfolio of smaller clients. You'll drive product adoption, ensure engagement, and proactively manage customer health through collaboration and strateg...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$75K - $100K *

Empower teams by designing and implementing effective testing processes for product development. Collaborate on troubleshooting systems and build test solutions, streamlining production efficiency and...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $100K *

Engineer robust testing solutions to enhance system performance and reliability, leading efforts in product development and manufacturing, while preparing diagnostic programs and maintaining quality s...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Provide strategic guidance in Security, Risk, and Compliance initiatives by fostering collaboration across teams, utilizing industry expertise to drive data-driven solutions, and ensuring adherence to...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.