Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Software Engineer (Observability Solutions) - Enterprise Technology Services
$140K - $180K *
Join us as a Senior Software Engineer to innovate and shape an observability platform that handles petabytes of data, enhances system architecture, and elevates engineering practices across diverse te...
3 weeks ago
Expert(e) en fiabilité des services (SRE)
$90K - $120K *
Contribute to enhancing service reliability by monitoring production environments, collaborating closely with teams, and ensuring optimal performance while addressing incidents efficiently under press...
4 days ago
Senior Lead, Cloud Security Platform Solutions
$120K - $150K *
Lead the charge in cloud security by providing expert guidance on complex projects that ensure information protection and compliance within public cloud environments while collaborating across multipl...
3 weeks ago
$132K - $170K *
Unlock potential by driving client retention and growth through expert consultative sales, strategic account management, and effective communication with C-level executives within major enterprise org...
2 weeks ago
Technical Product Support (TPS) Engineer III
$110K - $152K *
Join us to drive technical support excellence, enhance customer satisfaction, and collaborate closely with engineering teams. You'll lead troubleshooting, present performance data, and ensure seamless...
Reposted 2 days ago
$97K - $144K *
Join a team that's committed to innovative solutions in power system engineering. As a key player, you'll manage projects from inception to completion, ensuring quality service and client satisfaction...
3 weeks ago
Site Reliability Engineer - Data, Cloud & Developer Experience
$140K - $225K *
Join the Site Reliability Engineering team to enhance system reliability, improve operational efficiency, and implement observability practices through collaboration and technical expertise in a dynam...
Reposted today
$101K - $175K *
Drive scalable sales enablement programs that enhance team performance, execution, and customer outcomes. Collaborate cross-functionally to design, deliver, and adapt strategies that empower sellers a...
1 week ago
Senior Site Reliability Engineer
$122K - $158K *
Engage your talents to design and maintain secure, scalable systems that protect millions of players. Collaborate with top engineers in a dynamic environment, ensuring fair gameplay through innovative...
1 week ago
$90K - $120K *
Unlock the potential of manufacturing operations by leading the configuration, support, and optimization of the Aptean M2M ERP system. Drive system improvements and ensure seamless integration with en...
2 weeks ago
$90K - $120K *
Transform manufacturing operations by leading the design and optimization of Aptean M2M ERP solutions. Drive integration, support enhancements, and collaborate across teams for effective system perfor...
2 weeks ago
Applications Engineer III (SharePoint) - Active Top-Secret Clearance
$150K - $160K *
Elevate your career with a role focusing on eForms development and Agile methodologies. Collaborate with cross-functional teams to design secure electronic solutions while ensuring 508 compliance and...
3 weeks ago
Engineer Sr, Technical Support
$90K - $120K *
Support advanced technical expertise for diesel engine operations, enhancing reliability, availability, and efficiency across the fleet. Collaborate with engineering teams to troubleshoot issues and i...
Today
AtHoc - Senior Implementation Engineer (Bilingual)
$96K - $135K *
Empower efficiency by leading technical implementations of critical systems, guiding clients through setup and ensuring resilience. Utilize advanced technology skills to optimize SaaS and on-premises...
Today
AtHoc - Senior Implementation Engineer (Bilingual)
$96K - $135K *
Partner with us to ensure seamless SaaS and on-premise implementations, guiding organizations to operational readiness through expert technical configuration and system integration, while maintaining...
Today
SLED Territory Account Manager
$90K - $130K *
Empower your career as a territory account manager driving transformative sales strategies for SLED accounts. Collaborate with top professionals to meet customer needs and exceed sales targets within...
1 week ago
$79K - $130K *
Optimize the development and verification of avionics systems by translating high-level requirements into actionable software specifications, ensuring compliance and functionality through technical an...
1 week ago
$80K - $110K *
Pioneer cutting-edge avionics solutions by developing, verifying, and optimizing flight management systems. Collaborate to enhance testing protocols and streamline processes through innovative AI inte...
1 week ago
Operations Specialist, Forward Deployed Engineering
$70K - $95K *
Take ownership of operational execution and project management to support a dynamic engineering team. Ensure precision in logistics, budgets, and schedules while enhancing cross-functional collaborati...
3 weeks ago
$79K - $130K *
Unlock potential by developing software requirements and conducting verification for avionics Flight Management systems. Collaborate with teams to enhance processes and generate comprehensive test res...
2 weeks ago
AtHoc - Senior Implementation Engineer (Bilingual)
$96K - $135K *
Unlock potential by leading technical implementations of crisis communication systems, utilizing expertise in Windows Server, IIS, and SQL Server. Guide clients through the deployment process with foc...
Today
Staff Field Applications Engineer
$120K - $224K *
Join a team that's shaping the future of wireless technology, delivering exceptional technical support and solutions to top-tier customers while collaborating closely with sales on innovative designs...
2 weeks ago
$90K - $120K *
Champion the execution of airplane certification for the Boeing 777X, collaborating across functions to ensure compliance with rigorous regulations while authoring pivotal certification documents and...
1 week ago
$100K - $130K *
Optimize the development and integration of advanced electro/mechanical systems for the Terminal High Altitude Area Defense Missile program. Collaborate with cross-functional teams to deliver innovati...
Reposted today
$100K - $130K *
Take ownership of systems architecture development for the U.S. Navy, utilizing Model Based Systems Engineering tools to innovate and ensure stakeholder needs are met through effective collaboration a...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.