Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $120K *
Join a team that's transforming aviation technology, driving system implementation and support across FAA facilities with extensive travel and collaboration with diverse stakeholders...
Reposted 2 weeks ago
$90K - $120K *
Unlock potential by supporting naval fleet technologies through system engineering expertise. Collaborate with cross-functional teams to ensure compliance of operating systems, optimize network config...
2 weeks ago
Senior Technical Support Engineer
$87K - $107K *
Join a team that's dedicated to providing expert technical support on security devices and Cloud deployments. Lead troubleshooting efforts and collaborate with engineering to ensure optimal customer s...
3 weeks ago
$85K - $110K *
Transform advanced AV/Structured Cabling systems through innovative design and leadership. Mentor junior engineers, ensure compliance with regulations, and enhance system performance while collaborati...
2 weeks ago
Account Executive - Splunk, SLED/Higher Ed.- WA
$269K - $349K *
Transform your sales career by driving revenue growth for large SLED and Higher Education accounts. Partner with key stakeholders to deliver innovative solutions and become a thought leader in enterpr...
Reposted today
Account Executive - Splunk, SLED/Higher Ed.- WA
$269K - $349K *
Drive revenue growth by engaging large SLED and Higher Ed accounts. As an individual contributor, you’ll build impactful customer relationships while meeting license, support, and service revenue targ...
Reposted today
Technical Enablement Engineer- Proofpoint
$89K - $143K *
Grow your career with a role that bridges cutting-edge IT solutions and partners, delivering enabling training, strategic guidance, and hands-on support to cultivate deep relationships and drive mutua...
2 weeks ago
$90K - $130K *
Elevate system design by applying systems engineering principles throughout the lifecycle. Collaborate with diverse teams to ensure integration, manage requirements, and contribute to technical docume...
3 weeks ago
$90K - $120K *
Drive your career forward with a dynamic role in systems engineering, focused on ATC/M system requirements and enhancing technology integrations while ensuring compliance and efficiency in operations...
1 month ago
Technical Services Engineer II
$100K - $122K *
Join a team that's dedicated to maintaining and optimizing our hybrid infrastructure, ensuring system performance, reliability, and security across multiple environments while collaborating with stake...
Yesterday
Field Service Engineer, Advanc
$80K - $134K *
Empower performance by overseeing automated calibrations on advanced RF test equipment, ensuring seamless communication and support for optimal instrument functionality while diagnosing issues and man...
3 weeks ago
$90K - $130K *
Empower key CX customers by owning relationships from pre-launch to ongoing success. As a Technical Account Manager, resolve complex issues, provide top-notch service, and ensure satisfaction and rete...
2 weeks ago
$80K - $110K *
Deliver exceptional deskside support by diagnosing and resolving end-user issues, ensuring smooth operations of hardware and software in a client environment while documenting all solutions effectivel...
3 weeks ago
$80K - $110K *
Empower your career by joining a collaborative IT team focused on enhancing business operations through innovative solutions and effective support, driving value across various stakeholders in a dynam...
1 week ago
$85K - $135K *
Collaborate to drive technical issue resolution and enhance support systems while serving enterprise clients across our AI platform, ensuring seamless communication and operational excellence in a fas...
3 weeks ago
SOC Analyst & Incident Response Lead
$93K - $125K *
Lead incident response efforts and manage complex security incidents while mentoring SOC analysts. Enhance forensics capabilities and drive continuous improvement in security operations through effect...
3 weeks ago
$114K - $152K *
Provide technical leadership in pre-sales for strategic enterprise accounts. Collaborate with sales teams, deliver impactful presentations, and engage with customers to drive technical proof-of-value...
Yesterday
$114K - $152K *
Join a team that's driving transformative enterprise solutions through technical sales expertise. Collaborate with sales leaders to deliver unparalleled customer value and foster lasting relationships...
Yesterday
$70K - $95K *
Contribute to the future of emergency services by providing essential support for critical public safety technologies, ensuring optimal operation and enhanced logging and recording systems for NYC 911...
3 weeks ago
Security Operations Center Lead SME
$120K - $150K *
Lead the charge in cybersecurity operations for mission systems, enhancing threat detection and incident response across various classified environments, while directing a skilled team to ensure compr...
3 weeks ago
Systems Engineer / GEOTAM / (Hybrid) [Contingent]
$125K - $165K *
Join a dynamic team to lead the modernization and sustainment of critical geospatial systems for the U.S. Census Bureau. Drive technical leadership and innovative solutions in cloud, data management...
1 week ago
$85K - $103K *
Join a team that's dedicated to maintaining and optimizing cutting-edge IT infrastructure in diverse environments. Contribute to system health, security, and innovative technology implementations for...
Yesterday
Senior Systems Engineer (Windows Endpoint Mangement)
$86K - $118K *
Optimize and automate the management of our Windows endpoint environment, ensuring seamless usability, security, and support for knowledge workers by leveraging tools like Intune, Configuration Manage...
2 weeks ago
Senior Technical Account Manager
$115K - $135K *
Transform client relationships and technology strategies in the K-12 sector. As a Senior Technical Account Manager, you will provide expert guidance, ensuring successful technology integration and rob...
3 weeks ago
$90K - $120K *
Join a team that's leading advanced incident analysis and technical response actions while mentoring lower-tier analysts in a high-impact cybersecurity environment. Enhance detection effectiveness and...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.