Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$135K - $160K *

Transform our systems through innovative Site Reliability Engineering, ensuring optimal performance and reliability. Collaborate with cross-functional teams to implement best practices, integrate AI t...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $200K *

Elevate customer platforms by leveraging technical expertise to ensure seamless deployment, high availability, and operational excellence of Ateme products across critical production environments and...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Engineer exceptional customer experiences by providing 24/7 technical support, resolving network issues, and maintaining high satisfaction. Develop strong relationships while ensuring compliance with...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Join a dynamic team to engineer and maintain high-performance distributed systems, ensuring reliability and uptime. Collaborate in a DevSecOps environment, leveraging automation to enhance operations...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$126K - $137K *

Join us to enhance cloud and network system reliability and performance. Automate tasks, monitor environments, and collaborate on advanced tooling to ensure optimal functioning of our GCP-based data p...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in enhancing enterprise service management by bridging gaps between stakeholders and IT teams while implementing scalable, efficient, and secure ServiceNow solutions that improve opera...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Engage with customers as a trusted advisor, ensuring effective onboarding and support while driving adoption of technology solutions. You will be pivotal in enhancing customer satisfaction and maximiz...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Architect innovative solutions that enhance Command and Control IT at a pivotal defense installation, ensuring mission success across the Pacific by leading complex system integration and security ini...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $215K *

Elevate customer success by integrating technical solutions with business goals, fostering strong relationships, and driving strategic account initiatives in cybersecurity sales. Collaborate closely w...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Lead our mission to build reliable, high-performance cloud systems, ensuring uptime and scalability. Collaborate with cross-functional teams, drive automation, and tackle reliability challenges in a d...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $215K *

Elevate the sales engineering function, bridging technical solutions with client needs. Collaborate with teams to develop security strategies, ensuring customer success while driving business outcomes...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$105K - $170K *

Elevate your career as a Sales Engineer in the cybersecurity sector, collaborating with sales teams to align technical solutions with client needs, while building trusted relationships to drive custom...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape cybersecurity solutions by bridging technical expertise and client needs. Collaborate closely with sales teams to drive success through strategic account management, ensuring top-notch customer...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Empower customers by bridging technical solutions and business needs, fostering trust and collaboration with sales teams to drive outcomes and success in the cybersecurity landscape. Your expertise wi...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $170K *

Transform client interactions by bridging technical solutions and business needs. Leverage your expertise in cybersecurity to build trusted relationships, drive sales strategies, and provide tailored...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Join a team that's creating innovative solutions in Systems Engineering for advanced NBC detection systems, ensuring integration and lifecycle support while tackling complex challenges in defense tech...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $110K *

Drive technical support excellence by mentoring teams, solving complex issues, and ensuring service delivery readiness. Leverage advanced analytical skills to enhance customer satisfaction in a high-p...

Ottawa, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Grow your impact by delivering exceptional customer support and troubleshooting solutions. Collaborate with teams to resolve complex issues, ensuring customer satisfaction and operational excellence...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Take ownership of complex customer service solutions, leveraging advanced analytical skills to improve products and services. Collaborate with cross-functional teams to provide technical support and m...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$94K - $130K *

Engage with enterprise customers as a trusted technical advisor, resolving complex operational issues, leading incident management, and improving service reliability through strategic partnerships and...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Strategize complex technical problem-solving to enhance customer experience by resolving issues related to AI-spend and cloud-cost data, utilizing strong diagnostic skills and effective communication...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$94K - $151K *

Drive the expansion and optimization of cloud technologies across the organization. Collaborate with cross-functional teams to implement and maintain robust solutions while mentoring junior engineers...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$196K - $327K *

Engage with diverse teams to enhance Keysight EDA solutions and drive impactful customer success through strategic management, technical expertise, and innovative workflow optimizations for hardware d...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Unlock potential by leveraging your technical expertise to enhance our systems integration and administration efforts. Engage with cross-functional teams to optimize performance, security, and reliabi...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join a team that's committed to optimizing production support operations, managing cross-functional projects, and overseeing a dedicated team to enhance the efficiency of a cutting-edge semiconductor...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.