Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Lead Site Reliability Engineer
$135K - $160K *
Transform our systems through innovative Site Reliability Engineering, ensuring optimal performance and reliability. Collaborate with cross-functional teams to implement best practices, integrate AI t...
3 weeks ago
Senior Site Reliability Engineer
$180K - $200K *
Elevate customer platforms by leveraging technical expertise to ensure seamless deployment, high availability, and operational excellence of Ateme products across critical production environments and...
6 days ago
$80K - $95K *
Engineer exceptional customer experiences by providing 24/7 technical support, resolving network issues, and maintaining high satisfaction. Develop strong relationships while ensuring compliance with...
1 week ago
Site Reliability Engineer - Intermediate
$95K - $115K *
Join a dynamic team to engineer and maintain high-performance distributed systems, ensuring reliability and uptime. Collaborate in a DevSecOps environment, leveraging automation to enhance operations...
3 weeks ago
$126K - $137K *
Join us to enhance cloud and network system reliability and performance. Automate tasks, monitor environments, and collaborate on advanced tooling to ensure optimal functioning of our GCP-based data p...
4 days ago
ITSM Subject Matter Expert (SME)
$110K - $130K *
Lead the charge in enhancing enterprise service management by bridging gaps between stakeholders and IT teams while implementing scalable, efficient, and secure ServiceNow solutions that improve opera...
1 week ago
Associate Customer Success Engineer - Commercial
$100K - $120K *
Engage with customers as a trusted advisor, ensuring effective onboarding and support while driving adoption of technology solutions. You will be pivotal in enhancing customer satisfaction and maximiz...
Reposted 2 weeks ago
$100K - $120K *
Architect innovative solutions that enhance Command and Control IT at a pivotal defense installation, ensuring mission success across the Pacific by leading complex system integration and security ini...
2 weeks ago
Sales Engineer, Global Accounts
$125K - $215K *
Elevate customer success by integrating technical solutions with business goals, fostering strong relationships, and driving strategic account initiatives in cybersecurity sales. Collaborate closely w...
1 week ago
$95K - $115K *
Lead our mission to build reliable, high-performance cloud systems, ensuring uptime and scalability. Collaborate with cross-functional teams, drive automation, and tackle reliability challenges in a d...
3 weeks ago
Sales Engineer, Global Accounts
$125K - $215K *
Elevate the sales engineering function, bridging technical solutions with client needs. Collaborate with teams to develop security strategies, ensuring customer success while driving business outcomes...
1 week ago
Sales Engineer, Global Accounts
$105K - $170K *
Elevate your career as a Sales Engineer in the cybersecurity sector, collaborating with sales teams to align technical solutions with client needs, while building trusted relationships to drive custom...
3 weeks ago
Sales Engineer, Global Accounts
$110K - $130K *
Shape cybersecurity solutions by bridging technical expertise and client needs. Collaborate closely with sales teams to drive success through strategic account management, ensuring top-notch customer...
3 weeks ago
Sales Engineer, Global Accounts
$110K - $130K *
Empower customers by bridging technical solutions and business needs, fostering trust and collaboration with sales teams to drive outcomes and success in the cybersecurity landscape. Your expertise wi...
3 weeks ago
Sales Engineer, Global Accounts
$105K - $170K *
Transform client interactions by bridging technical solutions and business needs. Leverage your expertise in cybersecurity to build trusted relationships, drive sales strategies, and provide tailored...
3 weeks ago
$110K - $130K *
Join a team that's creating innovative solutions in Systems Engineering for advanced NBC detection systems, ensuring integration and lifecycle support while tackling complex challenges in defense tech...
4 weeks ago
Staff Technical Support Engineer
$90K - $110K *
Drive technical support excellence by mentoring teams, solving complex issues, and ensuring service delivery readiness. Leverage advanced analytical skills to enhance customer satisfaction in a high-p...
5 days ago
Staff Technical Support Engineer
$100K - $120K *
Grow your impact by delivering exceptional customer support and troubleshooting solutions. Collaborate with teams to resolve complex issues, ensuring customer satisfaction and operational excellence...
5 days ago
Staff Technical Support Engineer
$95K - $115K *
Take ownership of complex customer service solutions, leveraging advanced analytical skills to improve products and services. Collaborate with cross-functional teams to provide technical support and m...
5 days ago
Technical Account Manager, Enterprise Support
$94K - $130K *
Engage with enterprise customers as a trusted technical advisor, resolving complex operational issues, leading incident management, and improving service reliability through strategic partnerships and...
Yesterday
$90K - $110K *
Strategize complex technical problem-solving to enhance customer experience by resolving issues related to AI-spend and cloud-cost data, utilizing strong diagnostic skills and effective communication...
4 days ago
Senior Technical Engineer - Senior Cloud Engineer
$94K - $151K *
Drive the expansion and optimization of cloud technologies across the organization. Collaborate with cross-functional teams to implement and maintain robust solutions while mentoring junior engineers...
Reposted 1 week ago
$196K - $327K *
Engage with diverse teams to enhance Keysight EDA solutions and drive impactful customer success through strategic management, technical expertise, and innovative workflow optimizations for hardware d...
1 week ago
Systems Engineer (MUST HAVE DoD TS)
$95K - $115K *
Unlock potential by leveraging your technical expertise to enhance our systems integration and administration efforts. Engage with cross-functional teams to optimize performance, security, and reliabi...
6 days ago
$95K - $115K *
Join a team that's committed to optimizing production support operations, managing cross-functional projects, and overseeing a dedicated team to enhance the efficiency of a cutting-edge semiconductor...
Reposted 1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.