Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Join a team that's transforming aviation technology, driving system implementation and support across FAA facilities with extensive travel and collaboration with diverse stakeholders...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Unlock potential by supporting naval fleet technologies through system engineering expertise. Collaborate with cross-functional teams to ensure compliance of operating systems, optimize network config...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$87K - $107K *

Join a team that's dedicated to providing expert technical support on security devices and Cloud deployments. Lead troubleshooting efforts and collaborate with engineering to ensure optimal customer s...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $110K *

Transform advanced AV/Structured Cabling systems through innovative design and leadership. Mentor junior engineers, ensure compliance with regulations, and enhance system performance while collaborati...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$269K - $349K *

Transform your sales career by driving revenue growth for large SLED and Higher Education accounts. Partner with key stakeholders to deliver innovative solutions and become a thought leader in enterpr...

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$269K - $349K *

Drive revenue growth by engaging large SLED and Higher Ed accounts. As an individual contributor, you’ll build impactful customer relationships while meeting license, support, and service revenue targ...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$89K - $143K *

Grow your career with a role that bridges cutting-edge IT solutions and partners, delivering enabling training, strategic guidance, and hands-on support to cultivate deep relationships and drive mutua...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Elevate system design by applying systems engineering principles throughout the lifecycle. Collaborate with diverse teams to ensure integration, manage requirements, and contribute to technical docume...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Drive your career forward with a dynamic role in systems engineering, focused on ATC/M system requirements and enhancing technology integrations while ensuring compliance and efficiency in operations...

1 month ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $122K *

Join a team that's dedicated to maintaining and optimizing our hybrid infrastructure, ensuring system performance, reliability, and security across multiple environments while collaborating with stake...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$80K - $134K *

Empower performance by overseeing automated calibrations on advanced RF test equipment, ensuring seamless communication and support for optimal instrument functionality while diagnosing issues and man...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Empower key CX customers by owning relationships from pre-launch to ongoing success. As a Technical Account Manager, resolve complex issues, provide top-notch service, and ensure satisfaction and rete...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $110K *

Deliver exceptional deskside support by diagnosing and resolving end-user issues, ensuring smooth operations of hardware and software in a client environment while documenting all solutions effectivel...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $110K *

Empower your career by joining a collaborative IT team focused on enhancing business operations through innovative solutions and effective support, driving value across various stakeholders in a dynam...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $135K *

Collaborate to drive technical issue resolution and enhance support systems while serving enterprise clients across our AI platform, ensuring seamless communication and operational excellence in a fas...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$93K - $125K *

Lead incident response efforts and manage complex security incidents while mentoring SOC analysts. Enhance forensics capabilities and drive continuous improvement in security operations through effect...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $152K *

Provide technical leadership in pre-sales for strategic enterprise accounts. Collaborate with sales teams, deliver impactful presentations, and engage with customers to drive technical proof-of-value...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$114K - $152K *

Join a team that's driving transformative enterprise solutions through technical sales expertise. Collaborate with sales leaders to deliver unparalleled customer value and foster lasting relationships...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$70K - $95K *

Contribute to the future of emergency services by providing essential support for critical public safety technologies, ensuring optimal operation and enhanced logging and recording systems for NYC 911...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Lead the charge in cybersecurity operations for mission systems, enhancing threat detection and incident response across various classified environments, while directing a skilled team to ensure compr...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$125K - $165K *

Join a dynamic team to lead the modernization and sustainment of critical geospatial systems for the U.S. Census Bureau. Drive technical leadership and innovative solutions in cloud, data management...

1 week ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$85K - $103K *

Join a team that's dedicated to maintaining and optimizing cutting-edge IT infrastructure in diverse environments. Contribute to system health, security, and innovative technology implementations for...

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$86K - $118K *

Optimize and automate the management of our Windows endpoint environment, ensuring seamless usability, security, and support for knowledge workers by leveraging tools like Intune, Configuration Manage...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $135K *

Transform client relationships and technology strategies in the K-12 sector. As a Senior Technical Account Manager, you will provide expert guidance, ensuring successful technology integration and rob...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Join a team that's leading advanced incident analysis and technical response actions while mentoring lower-tier analysts in a high-impact cybersecurity environment. Enhance detection effectiveness and...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.