Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$95K - $115K *

Elevate cybersecurity solutions by tackling complex technical challenges and ensuring robust security integration across systems. Collaborate in a dynamic environment while providing strategic securit...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Support our SEO/AEO teams by building scalable project frameworks, transforming complex requests into streamlined workflows, and enabling faster project execution. Collaborate closely with experts to...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$111K - $142K *

Champion the development and security of a robust IT infrastructure, collaborating with IT leadership and teams to enhance system resiliency and compliance while ensuring optimal performance and cyber...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing system stability and reliability. Collaborate with engineers to drive innovative solutions, ensuring top-tier observability and efficiency of software systems...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Optimize the reliability of cutting-edge search technologies through innovative solutions. Collaborate with engineers to enhance system performance and user experience while ensuring stability and adh...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $120K *

Champion the reliability and performance of our scalable SaaS systems by collaborating with cross-functional teams to enhance software quality and meet availability goals. Grow your career through men...

Vancouver, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$171K - $180K *

Engineer scalable enterprise software solutions and lead development of microservices. Collaborate with teams to ensure high performance and security, driving system modernization and best practices i...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $251K *

Lead the charge in driving strategic growth for high-value accounts, developing multi-year service contracts, and enhancing customer satisfaction across diverse sectors in a dynamic, advanced services...

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $251K *

Unlock potential by owning complex service portfolios, driving strategic growth, and enhancing customer relationships across key enterprise sectors in the Midwest. Shape service strategies to align wi...

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $251K *

Lead strategic growth and deepen relationships with high-value enterprise accounts in the Midwest, driving multi-year service contracts and enhancing customer operational strategies within a dynamic g...

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $251K *

Drive strategic growth and deepen account relationships by managing complex service portfolios across key industries. Own customer engagement, enhance service strategies, and lead cross-functional tea...

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $110K *

Join a team that empowers sales growth through technical expertise, solution design, and effective demonstrations. Collaborate with stakeholders to transform customer requirements into actionable stra...

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$72K - $115K *

Drive the design and technical support in data center operations, managing infrastructure projects and drafting technical documentation to ensure optimal performance and compliance across multiple POP...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Shape the future of enterprise network operations by maintaining and optimizing storage and virtualization systems, ensuring security and availability for crucial military communications and IT infras...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's shaping the future of IT solutions by driving revenue growth, building strategic client relationships, and implementing Cloud, Data & AI initiatives with major brands. Your impact w...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive exceptional on-site support by installing, troubleshooting, and servicing advanced K&S equipment. Lead training initiatives and guide junior team members, ensuring client satisfaction through ef...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$134K - $206K *

Lead the charge in shaping service delivery solutions while collaborating with clients to deliver quality services that align with business goals. Drive successful project execution and mentor junior...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$134K - $206K *

Engage with clients and lead service delivery solutions, aligning strategies with business objectives. Collaborate with teams to design and implement innovative frameworks while ensuring quality and e...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$75K - $97K *

Contribute to seamless technology operations by providing expert desktop support, troubleshooting, and managing IT assets. Collaborate with teams to enhance user experience and ensure efficient onboar...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Lead the charge in supporting DOD Federal acquisition programs as a Systems Engineer II. Collaborate with the Explosive Hazards Defeat Team, integrating systems and managing software development, whil...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Shape the future of enterprise solutions by developing and maintaining ServiceNow systems while collaborating with teams to enhance workflows and integrate processes in a dynamic cloud environment, en...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Help us optimize and maintain a robust IT infrastructure while managing support tickets, administering M365 services, and ensuring compliance in a GCC High environment. Collaborate with teams to enhan...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$129K - $160K *

Empower organizational transformation by leading workflow redesign and continuous improvement initiatives, enhancing efficiency and employee experience across teams and functions. Drive innovative sol...

Markham, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Business Services

$109K - $165K *

Lead the charge in driving growth through strategic account management, leveraging deep product knowledge and collaboration with cross-functional teams to deliver exceptional solutions and foster cust...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $165K *

Unlock potential by spearheading sales of cutting-edge Identity Security Solutions. Collaborate within a virtual team to exceed revenue goals while delivering outstanding customer experiences and stra...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.