Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$170K - $225K *
Join a dynamic team to design and optimize Elastic Stack environments. Leverage your expertise in automation and cloud technologies to enhance operations and system performance while collaborating acr...
3 weeks ago
Software Engineer (4) - Premium Engineer 3
$149K - $156K *
Collaborate on ERP initiatives by leveraging SAP S/4 HANA expertise. Drive full lifecycle delivery, engage in requirements gathering, and support production in a dynamic automotive environment. Work w...
3 weeks ago
Forward Deployed Data Engineer (TS/SCI)
$200K - $260K *
Transform complex data environments for government clients by delivering secure, scalable cloud solutions and production-level data pipelines, ensuring successful implementations, and enhancing missio...
Reposted 1 week ago
Quality Engineering Automation Lead
$74K - $124K *
Contribute to quality engineering strategies supporting rapid application delivery and transformation. This role encompasses the full application stack, requiring strong hands-on expertise in automati...
2 weeks ago
$100K - $130K *
Transform the service landscape by developing innovative solutions on the ServiceNow platform. Collaborate with a skilled team to enhance functionality, ensuring compliance and reliability for critica...
6 days ago
$69K - $125K *
Support mission-critical systems for a high-visibility Cross Domain program, collaborating across teams. Engage in design, implementation, and testing while adapting to evolving priorities in a dynami...
3 weeks ago
$45K - $121K *
Develop and execute comprehensive testing strategies to guarantee product quality while collaborating closely with development teams and stakeholders to optimize testing processes and automation frame...
1 week ago
$70K - $95K *
Accelerate client success by developing tailored technology roadmaps and optimizing IT environments. Collaborate with service teams and stakeholders to enhance service performance and drive continuous...
2 weeks ago
AI Systems Engineer 5 (EAI - 117)
$120K - $150K *
Engage in advanced systems engineering, leveraging 15 years' expertise to drive AI/ML initiatives. Collaborate within agile teams, enhancing processes and project management to deliver innovative solu...
5 days ago
Senior Enterprise Tech Architect
$149K - $179K *
Shape the future of digital experiences by leading Adobe Experience Manager initiatives. Oversee a skilled team, drive project success, ensure engineering excellence, and collaborate across functions...
3 weeks ago
Senior Enterprise Tech Architect
$149K - $179K *
Join a team that drives digital transformation, overseeing AEM solutions that enhance customer experiences and optimize business operations through effective leadership and technical guidance across m...
3 weeks ago
$150K - $190K *
Drive the delivery of enterprise computing services across diverse environments, enhancing user access to IT support while ensuring compliance, reliability, and high performance in mission-critical op...
2 weeks ago
Senior Product Security Engineer
$132K - $198K *
Drive cybersecurity for medical devices by ensuring secure product development from design to post-market. Collaborate with engineering teams to integrate advanced security measures and improve cyber...
4 weeks ago
Senior Product Security Engineer
$132K - $198K *
Accelerate progress at the forefront of product security, ensuring cybersecurity integration for medical devices and embedded systems while driving advancements and mitigating vulnerabilities across p...
4 weeks ago
Software Engineer - Core OS Telemetry, CoreOS
$120K - $150K *
Join a talented team to enhance power and performance in Apple products. Design and develop a scalable platform for data collection, impacting user experience across various operating systems with inn...
2 weeks ago
$150K - $200K *
Champion innovative IT solutions, leading technology initiatives that drive digital transformation. Collaborate with executives to execute strategic technology roadmaps while ensuring operational exce...
3 weeks ago
$80K - $110K *
Lead the charge in maintaining and enhancing middleware infrastructure, ensuring operational stability, addressing incidents, and driving automation for complex systems in a dynamic 24x7 environment...
2 weeks ago
Pre-Sales Security Expert (sales engineer) (Quebec city only)
$90K - $120K *
Join a team that drives technical excellence in sales, collaborating with clients to translate security challenges into effective solutions and enhancing the customer experience throughout the sales l...
1 week ago
Cisco Systems Architect/Integration Engineer - Operations Lead - C
$120K - $150K *
Innovate cutting-edge network infrastructure solutions for DoD, authoring proposals, and leading operations while ensuring optimal implementation and sustainment across enterprise and tactical environ...
2 weeks ago
Solutions Engineer, Enterprise East (Pre-Sales)
$150K - $189K *
Elevate your career as you drive technical sales motions and build key relationships with stakeholders, delivering tailored solutions at the intersection of AI and data. Join us in solving complex cha...
1 week ago
Senior Client Success Engineer
$120K - $150K *
Join us to shape technical excellence in customer engineering. You'll tackle complex challenges, establish standards, and drive strategic solutions for enterprise clients, directly impacting our growt...
2 weeks ago
$160K - $320K *
Innovate enterprise sales strategies by building executive relationships and navigating complex health systems. Drive impactful solutions that enhance clinical and operational outcomes through AI-driv...
2 weeks ago
$320K *
Advance healthcare innovations by managing enterprise sales cycles across complex health systems. Build strong relationships with C-suite and senior executives, delivering impactful solutions that ali...
2 weeks ago
$150K - $200K *
Lead the charge in innovative IT solutions, driving digital transformation and strategic technology initiatives that enhance operational excellence and customer success while collaborating with busine...
3 weeks ago
$90K - $120K *
Architect dynamic system operations and lifecycle management, enhancing collaboration across stakeholders. Leverage problem-solving skills in evolving tech environments to support deployments, configu...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.