Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$95K - $115K *
Elevate cybersecurity solutions by tackling complex technical challenges and ensuring robust security integration across systems. Collaborate in a dynamic environment while providing strategic securit...
2 weeks ago
$90K - $110K *
Support our SEO/AEO teams by building scalable project frameworks, transforming complex requests into streamlined workflows, and enabling faster project execution. Collaborate closely with experts to...
3 weeks ago
$111K - $142K *
Champion the development and security of a robust IT infrastructure, collaborating with IT leadership and teams to enhance system resiliency and compliance while ensuring optimal performance and cyber...
2 days ago
$120K - $145K *
Join a team that's dedicated to enhancing system stability and reliability. Collaborate with engineers to drive innovative solutions, ensuring top-tier observability and efficiency of software systems...
2 weeks ago
$120K - $145K *
Optimize the reliability of cutting-edge search technologies through innovative solutions. Collaborate with engineers to enhance system performance and user experience while ensuring stability and adh...
2 weeks ago
$110K - $120K *
Champion the reliability and performance of our scalable SaaS systems by collaborating with cross-functional teams to enhance software quality and meet availability goals. Grow your career through men...
1 week ago
$171K - $180K *
Engineer scalable enterprise software solutions and lead development of microservices. Collaborate with teams to ensure high performance and security, driving system modernization and best practices i...
1 week ago
$150K - $251K *
Lead the charge in driving strategic growth for high-value accounts, developing multi-year service contracts, and enhancing customer satisfaction across diverse sectors in a dynamic, advanced services...
Today
$150K - $251K *
Unlock potential by owning complex service portfolios, driving strategic growth, and enhancing customer relationships across key enterprise sectors in the Midwest. Shape service strategies to align wi...
Today
$150K - $251K *
Lead strategic growth and deepen relationships with high-value enterprise accounts in the Midwest, driving multi-year service contracts and enhancing customer operational strategies within a dynamic g...
Today
$150K - $251K *
Drive strategic growth and deepen account relationships by managing complex service portfolios across key industries. Own customer engagement, enhance service strategies, and lead cross-functional tea...
Today
$90K - $110K *
Join a team that empowers sales growth through technical expertise, solution design, and effective demonstrations. Collaborate with stakeholders to transform customer requirements into actionable stra...
Yesterday
Data Center Reliability Engineer III
$72K - $115K *
Drive the design and technical support in data center operations, managing infrastructure projects and drafting technical documentation to ensure optimal performance and compliance across multiple POP...
3 weeks ago
Storage & Virtualization Engineer II
$80K - $95K *
Shape the future of enterprise network operations by maintaining and optimizing storage and virtualization systems, ensuring security and availability for crucial military communications and IT infras...
3 weeks ago
Account Executive - Cloud, Data & AI
$110K - $130K *
Join a team that's shaping the future of IT solutions by driving revenue growth, building strategic client relationships, and implementing Cloud, Data & AI initiatives with major brands. Your impact w...
2 weeks ago
Staff Engineer, Customer Support
$100K - $120K *
Drive exceptional on-site support by installing, troubleshooting, and servicing advanced K&S equipment. Lead training initiatives and guide junior team members, ensuring client satisfaction through ef...
3 weeks ago
$134K - $206K *
Lead the charge in shaping service delivery solutions while collaborating with clients to deliver quality services that align with business goals. Drive successful project execution and mentor junior...
3 weeks ago
$134K - $206K *
Engage with clients and lead service delivery solutions, aligning strategies with business objectives. Collaborate with teams to design and implement innovative frameworks while ensuring quality and e...
3 weeks ago
Associate Tech Support Analyst
$75K - $97K *
Contribute to seamless technology operations by providing expert desktop support, troubleshooting, and managing IT assets. Collaborate with teams to enhance user experience and ensure efficient onboar...
1 week ago
$80K - $95K *
Lead the charge in supporting DOD Federal acquisition programs as a Systems Engineer II. Collaborate with the Explosive Hazards Defeat Team, integrating systems and managing software development, whil...
1 week ago
ServiceNow Administrator/Developer - SA2 - TS/SCI Poly required
$100K - $120K *
Shape the future of enterprise solutions by developing and maintaining ServiceNow systems while collaborating with teams to enhance workflows and integrate processes in a dynamic cloud environment, en...
1 week ago
$80K - $110K *
Help us optimize and maintain a robust IT infrastructure while managing support tickets, administering M365 services, and ensuring compliance in a GCC High environment. Collaborate with teams to enhan...
1 week ago
Director, Process Improvement & Workflow Reengineering
$129K - $160K *
Empower organizational transformation by leading workflow redesign and continuous improvement initiatives, enhancing efficiency and employee experience across teams and functions. Drive innovative sol...
1 week ago
$109K - $165K *
Lead the charge in driving growth through strategic account management, leveraging deep product knowledge and collaboration with cross-functional teams to deliver exceptional solutions and foster cust...
1 week ago
$109K - $165K *
Unlock potential by spearheading sales of cutting-edge Identity Security Solutions. Collaborate within a virtual team to exceed revenue goals while delivering outstanding customer experiences and stra...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.