Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Network Engineer SME - Top Secret Clearance REQUIRED
$120K - $145K *
Architect advanced network infrastructures ensuring secure communications across multi-enclave systems. Lead zero-trust initiatives, optimize performance, and provide strategic technical leadership fo...
1 week ago
$112K - $187K *
Lead the charge in designing and optimizing AI-driven security automation solutions, collaborating across teams to enhance incident response and streamline workflows while building scalable integratio...
1 week ago
$112K - $187K *
Lead the design and implementation of AI-powered security automation solutions to enhance SOC efficiency. Collaborate on workflows, integrate technologies, and streamline operations while improving an...
1 week ago
Enterprise Account Executive, B2B (Emerging Markets)
$90K - $105K *
Accelerate growth by leading enterprise sales in emerging markets. Engage with institutional clients, navigate buying processes, and secure high-value partnerships in student housing and senior living...
1 week ago
Enterprise Customer Success Manager
$125K - $150K *
Drive enterprise success by partnering with C-suite stakeholders to optimize AI platform adoption, align technical solutions with business goals, and enhance Net Revenue Retention through strategic en...
2 weeks ago
Enterprise Customer Success Manager
$125K - $150K *
Engage as a strategic partner managing enterprise stakeholder relationships. Drive adoption of AI-powered growth intelligence, align with business goals, and ensure impactful outcomes while enhancing...
2 weeks ago
$112K - $187K *
Explore exciting opportunities to advance your career by leading innovative security automation projects. Collaborate across teams to design scalable AI-driven solutions that enhance responsiveness an...
1 week ago
Senior Performance Engineer ID84179
$110K - $130K *
Optimize enterprise-wide performance engineering across global digital systems. Lead load testing, automation integration, and chaos engineering initiatives while collaborating with SRE and DevOps tea...
Reposted 2 days ago
Sr Lead, Endpoint Engineering & Support
$110K - $130K *
Optimize the endpoint environment by leading strategy and engineering for desktops, laptops, and mobile devices. Balance technical execution and support while improving security and user experience ac...
1 week ago
$120K - $243K *
Join us to design and develop innovative software solutions for large-scale distributed systems, collaborating with diverse teams to enhance system functionalities and resolve complex technical challe...
Reposted 1 week ago
Staff Site Reliability Engineer, Networking w/ active TS/SCI
$174K - $238K *
Lead the design, deployment, and monitoring of large-scale cloud infrastructures. Ensure high reliability and performance while automating processes to optimize and secure systems for critical nationa...
Reposted 2 weeks ago
Emulation Engineer, Technical Leader
$186K - $267K *
Optimize the emulation environment for multi-terabit systems by developing robust pre-silicon frameworks using C/C++ and TCL. Collaborate across teams to enhance design testing and performance evaluat...
Reposted 3 weeks ago
$80K - $95K *
Join us to design innovative vacuum furnace solutions, driving quality and efficiency. Collaborate with teams to ensure on-time delivery and support projects with your mechanical expertise while leadi...
2 weeks ago
$83K - $120K *
Drive new business as a Sales Engineer by leveraging technical knowledge and fostering strong customer relationships, while managing project activity and ensuring customer satisfaction through effecti...
4 weeks ago
$58K - $116K *
Help us empower critical operations by providing expert monitoring and support of enterprise services, ensuring effective situational awareness through alert management, incident coordination, and col...
3 weeks ago
Senior Partner Success Manager
$109K - $181K *
Advance partner engagement and platform success through strategic guidance, collaboration, and robust communication, ensuring stakeholders maximize value from software solutions and resources while dr...
2 weeks ago
Senior Partner Success Manager
$109K - $181K *
Elevate partner success by driving engagement, platform adoption, and communication strategies. Collaborate across teams to foster customer-centric solutions and enhance operational efficiency, maximi...
2 weeks ago
Senior Partner Success Manager
$109K - $181K *
Partner with us to drive partner success, enhance platform adoption, and support customer experience improvements through strategic engagement and communication initiatives, ensuring optimal value ext...
2 weeks ago
Senior Partner Success Manager
$109K - $181K *
Unlock potential by driving partner success and platform adoption for a key software management organization. Leverage relationship-building and operational expertise to enhance customer experiences a...
2 weeks ago
$120K - $145K *
Shape the future of AE productivity by building a center of excellence that transforms top performance practices into scalable automated workflows, enhancing team efficiency and driving significant AR...
4 days ago
Senior Site Reliability Engineer - Remote
$91K - $163K *
Pioneer cloud infrastructure excellence as you collaborate closely with software engineers and DevOps teams. Drive automation, enhance system resilience, and support cutting-edge technologies while en...
Reposted 1 week ago
$110K - $130K *
Advance your career by delivering tailored solutions for enterprise clients, merging sales, product, and engineering expertise to support complex integrations, optimize onboarding, and drive customer...
3 weeks ago
$88K - $105K *
Support complex systems engineering efforts by evaluating program performance, conducting tests, and preparing essential technical documentation while ensuring adherence to user specifications and ind...
Reposted 1 week ago
Senior Test Engineer - Metrics Quality
$110K - $130K *
Champion the quality of critical metrics; ensure data integrity for informed decision-making. Leverage analytical skills to identify silent failures, enhance testing practices, and support product rel...
5 days ago
Systems Engineer (SKY-HLV-002-01)
$110K - $130K *
Optimize enterprise data feeds by integrating diverse vendor APIs and building robust ETL pipelines. Leverage AI for intelligent data handling while ensuring seamless performance and reliability acros...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.