Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Architect advanced network infrastructures ensuring secure communications across multi-enclave systems. Lead zero-trust initiatives, optimize performance, and provide strategic technical leadership fo...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$112K - $187K *

Lead the charge in designing and optimizing AI-driven security automation solutions, collaborating across teams to enhance incident response and streamline workflows while building scalable integratio...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$112K - $187K *

Lead the design and implementation of AI-powered security automation solutions to enhance SOC efficiency. Collaborate on workflows, integrate technologies, and streamline operations while improving an...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $105K *

Accelerate growth by leading enterprise sales in emerging markets. Engage with institutional clients, navigate buying processes, and secure high-value partnerships in student housing and senior living...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Drive enterprise success by partnering with C-suite stakeholders to optimize AI platform adoption, align technical solutions with business goals, and enhance Net Revenue Retention through strategic en...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Engage as a strategic partner managing enterprise stakeholder relationships. Drive adoption of AI-powered growth intelligence, align with business goals, and ensure impactful outcomes while enhancing...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $187K *

Explore exciting opportunities to advance your career by leading innovative security automation projects. Collaborate across teams to design scalable AI-driven solutions that enhance responsiveness an...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Optimize enterprise-wide performance engineering across global digital systems. Lead load testing, automation integration, and chaos engineering initiatives while collaborating with SRE and DevOps tea...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Optimize the endpoint environment by leading strategy and engineering for desktops, laptops, and mobile devices. Balance technical execution and support while improving security and user experience ac...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $243K *

Join us to design and develop innovative software solutions for large-scale distributed systems, collaborating with diverse teams to enhance system functionalities and resolve complex technical challe...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$174K - $238K *

Lead the design, deployment, and monitoring of large-scale cloud infrastructures. Ensure high reliability and performance while automating processes to optimize and secure systems for critical nationa...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$186K - $267K *

Optimize the emulation environment for multi-terabit systems by developing robust pre-silicon frameworks using C/C++ and TCL. Collaborate across teams to enhance design testing and performance evaluat...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Join us to design innovative vacuum furnace solutions, driving quality and efficiency. Collaborate with teams to ensure on-time delivery and support projects with your mechanical expertise while leadi...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $120K *

Drive new business as a Sales Engineer by leveraging technical knowledge and fostering strong customer relationships, while managing project activity and ensuring customer satisfaction through effecti...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$58K - $116K *

Help us empower critical operations by providing expert monitoring and support of enterprise services, ensuring effective situational awareness through alert management, incident coordination, and col...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $181K *

Advance partner engagement and platform success through strategic guidance, collaboration, and robust communication, ensuring stakeholders maximize value from software solutions and resources while dr...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$109K - $181K *

Elevate partner success by driving engagement, platform adoption, and communication strategies. Collaborate across teams to foster customer-centric solutions and enhance operational efficiency, maximi...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$109K - $181K *

Partner with us to drive partner success, enhance platform adoption, and support customer experience improvements through strategic engagement and communication initiatives, ensuring optimal value ext...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$109K - $181K *

Unlock potential by driving partner success and platform adoption for a key software management organization. Leverage relationship-building and operational expertise to enhance customer experiences a...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of AE productivity by building a center of excellence that transforms top performance practices into scalable automated workflows, enhancing team efficiency and driving significant AR...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$91K - $163K *

Pioneer cloud infrastructure excellence as you collaborate closely with software engineers and DevOps teams. Drive automation, enhance system resilience, and support cutting-edge technologies while en...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Advance your career by delivering tailored solutions for enterprise clients, merging sales, product, and engineering expertise to support complex integrations, optimize onboarding, and drive customer...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Support complex systems engineering efforts by evaluating program performance, conducting tests, and preparing essential technical documentation while ensuring adherence to user specifications and ind...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Champion the quality of critical metrics; ensure data integrity for informed decision-making. Leverage analytical skills to identify silent failures, enhance testing practices, and support product rel...

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Optimize enterprise data feeds by integrating diverse vendor APIs and building robust ETL pipelines. Leverage AI for intelligent data handling while ensuring seamless performance and reliability acros...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.