Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$137K - $167K *

Unlock potential by driving new customer growth through strategic sales initiatives and account management in the dynamic landscape of enterprise management solutions, while ensuring customer satisfac...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that's building a robust security program across multiple domains, enhancing infrastructure, product, and operational security. Take ownership of key projects and collaborate widely to ele...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Grow your career with us by shaping the future of airport radar systems. Collaborate with multidisciplinary teams to enhance operational efficiency and tackle complex engineering challenges in a fast...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $95K *

Unlock the potential of sales engineering by guiding estimates, collaborating with engineering teams, and providing technical insights. Engage customers and ensure competitive practices while travelin...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$166K - $225K *

Unlock potential by leading critical infrastructure and platform services, guiding teams towards scalable, innovative solutions. Drive operational excellence while balancing immediate needs with strat...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Unlock potential by driving customer success and product adoption in a B2B SaaS environment. Manage partnerships and ensure customer retention through engagement, strategic planning, and effective res...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$135K - $150K *

Empower effective system performance by conducting comprehensive engineering evaluations, supporting acquisition processes, and providing robust documentation for Air Force systems management and mode...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $90K *

Join our team to elevate customer success by driving product adoption, fostering partnerships, and ensuring customer retention. You'll strategize success plans and manage relationships in a dynamic B2...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Grow impactful customer relationships as a key driver of product adoption and retention. You will develop strategic plans, manage onboarding, and collaborate cross-functionally to ensure customers thr...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $381K *

Champion customer success by driving cloud solutions, managing accounts, and leading cross-functional teams to exceed sales targets while fostering strategic relationships in a dynamic environment...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$300K - $350K *

Shape the future of application development by driving new customer acquisition in complex enterprise organizations. Engage technical stakeholders and leverage your enterprise sales expertise to build...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $95K *

Support customers by resolving technical issues, overseeing 24/7 support, and enhancing the customer service program. Collaborate with teams to ensure satisfaction, ensuring effective communication an...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $180K *

Join a team that's pioneering innovative detection capabilities and improving cloud services. Collaborate with diverse experts to protect customers while enhancing your skills in a remote-first enviro...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $175K *

Drive success by qualifying ITAD leads and collaborating with sales teams to maximize opportunities. Cultivate strong relationships while managing client accounts and providing strategic solutions in...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Drive innovative SD-WAN design and automation solutions for large-scale networks. Collaborate with cross-functional teams, optimizing secure connectivity and infrastructure, while mentoring and leadin...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$118K - $148K *

Join a team that's dedicated to enhancing system reliability and customer engagement. Collaborate across functions to develop automation strategies that drive operational excellence for a leading clou...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Lead the systems engineering lifecycle, ensuring compliance and technical rigor across complex architectures. Collaborate with multidisciplinary teams to develop critical requirements and deliver inno...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$115K - $130K *

Transform project execution by supporting multidisciplinary teams in delivering industrial construction projects efficiently and effectively, ensuring quality standards and client satisfaction through...

Ottawa, ONIn-Person

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$113K - $135K *

Champion the learning and development of technical employees by designing and delivering comprehensive training programs, fostering continuous improvement, and enhancing performance across multiple bu...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Innovate and oversee the deployment of scalable optical networks, integrating AI to enhance infrastructure strategies and drive impactful migrations across data centers and backbone systems...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$170K - $280K *

Elevate your career by leading the design and deployment of advanced cryptographic solutions for space and ground systems, ensuring compliance and security for essential defense operations while colla...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$145K - $191K *

Join a team that drives the mission operations and anomaly response of a growing satellite fleet. Contribute to designing and executing commissioning campaigns while maintaining fleet health and ensur...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Engage in cutting-edge engineering solutions by supporting communications system development, troubleshooting, and lifecycle management in a dynamic environment while collaborating across multiple tea...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$108K - $226K *

Lead the charge in driving technical sales excellence by managing pre-sales processes, crafting tailored solutions, and ensuring customer satisfaction in a dynamic environment where your expertise sha...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $164K *

Lead the charge in advancing cybersecurity by implementing robust Privileged Access Management solutions that monitor and control access to sensitive systems, ensuring security compliance and integrit...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.