Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive - Medium Enterprise
$137K - $167K *
Unlock potential by driving new customer growth through strategic sales initiatives and account management in the dynamic landscape of enterprise management solutions, while ensuring customer satisfac...
Yesterday
$90K - $130K *
Join a team that's building a robust security program across multiple domains, enhancing infrastructure, product, and operational security. Take ownership of key projects and collaborate widely to ele...
2 weeks ago
$80K - $110K *
Grow your career with us by shaping the future of airport radar systems. Collaborate with multidisciplinary teams to enhance operational efficiency and tackle complex engineering challenges in a fast...
3 weeks ago
$70K - $95K *
Unlock the potential of sales engineering by guiding estimates, collaborating with engineering teams, and providing technical insights. Engage customers and ensure competitive practices while travelin...
Reposted 3 days ago
$166K - $225K *
Unlock potential by leading critical infrastructure and platform services, guiding teams towards scalable, innovative solutions. Drive operational excellence while balancing immediate needs with strat...
Reposted 1 week ago
$80K - $90K *
Unlock potential by driving customer success and product adoption in a B2B SaaS environment. Manage partnerships and ensure customer retention through engagement, strategic planning, and effective res...
6 days ago
$135K - $150K *
Empower effective system performance by conducting comprehensive engineering evaluations, supporting acquisition processes, and providing robust documentation for Air Force systems management and mode...
Yesterday
$80K - $90K *
Join our team to elevate customer success by driving product adoption, fostering partnerships, and ensuring customer retention. You'll strategize success plans and manage relationships in a dynamic B2...
6 days ago
$80K - $90K *
Grow impactful customer relationships as a key driver of product adoption and retention. You will develop strategic plans, manage onboarding, and collaborate cross-functionally to ensure customers thr...
6 days ago
Senior Account Executive, Toronto
$170K - $381K *
Champion customer success by driving cloud solutions, managing accounts, and leading cross-functional teams to exceed sales targets while fostering strategic relationships in a dynamic environment...
3 weeks ago
Sr. Account Executive, New Logo (West)
$300K - $350K *
Shape the future of application development by driving new customer acquisition in complex enterprise organizations. Engage technical stakeholders and leverage your enterprise sales expertise to build...
Reposted 5 days ago
Advanced Technology Support Engineer
$75K - $95K *
Support customers by resolving technical issues, overseeing 24/7 support, and enhancing the customer service program. Collaborate with teams to ensure satisfaction, ensuring effective communication an...
6 days ago
Engineer III, Advanced Research (Remote)
$120K - $180K *
Join a team that's pioneering innovative detection capabilities and improving cloud services. Collaborate with diverse experts to protect customers while enhancing your skills in a remote-first enviro...
3 weeks ago
$150K - $175K *
Drive success by qualifying ITAD leads and collaborating with sales teams to maximize opportunities. Cultivate strong relationships while managing client accounts and providing strategic solutions in...
2 weeks ago
Sr. SD-WAN Architect & Automation Engineer
$120K - $150K *
Drive innovative SD-WAN design and automation solutions for large-scale networks. Collaborate with cross-functional teams, optimizing secure connectivity and infrastructure, while mentoring and leadin...
3 weeks ago
Senior Site Reliability Engineer
$118K - $148K *
Join a team that's dedicated to enhancing system reliability and customer engagement. Collaborate across functions to develop automation strategies that drive operational excellence for a leading clou...
3 weeks ago
$100K - $130K *
Lead the systems engineering lifecycle, ensuring compliance and technical rigor across complex architectures. Collaborate with multidisciplinary teams to develop critical requirements and deliver inno...
3 weeks ago
Project Coordinator (ESAP) - Ontario
$115K - $130K *
Transform project execution by supporting multidisciplinary teams in delivering industrial construction projects efficiently and effectively, ensuring quality standards and client satisfaction through...
Today
$113K - $135K *
Champion the learning and development of technical employees by designing and delivering comprehensive training programs, fostering continuous improvement, and enhancing performance across multiple bu...
Reposted 4 days ago
Network Engineer, Deployment & Support
$100K - $130K *
Innovate and oversee the deployment of scalable optical networks, integrating AI to enhance infrastructure strategies and drive impactful migrations across data centers and backbone systems...
2 weeks ago
$170K - $280K *
Elevate your career by leading the design and deployment of advanced cryptographic solutions for space and ground systems, ensuring compliance and security for essential defense operations while colla...
Yesterday
Senior Satellite Operations Engineer
$145K - $191K *
Join a team that drives the mission operations and anomaly response of a growing satellite fleet. Contribute to designing and executing commissioning campaigns while maintaining fleet health and ensur...
Yesterday
$90K - $120K *
Engage in cutting-edge engineering solutions by supporting communications system development, troubleshooting, and lifecycle management in a dynamic environment while collaborating across multiple tea...
4 days ago
Senior Solutions Engineer (Remote - greater NW region)
$108K - $226K *
Lead the charge in driving technical sales excellence by managing pre-sales processes, crafting tailored solutions, and ensuring customer satisfaction in a dynamic environment where your expertise sha...
2 weeks ago
Cybersecurity Privileged Access Engineer
$99K - $164K *
Lead the charge in advancing cybersecurity by implementing robust Privileged Access Management solutions that monitor and control access to sensitive systems, ensuring security compliance and integrit...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.