Support Escalation Engineer Jobs in Chicago, IL

Drive software solutions by analyzing issues and collaborating with teams to improve CRM products, enhancing performance and user experience while ensuring effective consultation and optimal configura...

Take ownership of escalated technical support issues, collaborating closely with teams to resolve complex customer challenges while mentoring and enhancing the capabilities of Tier 1 and Tier 2 engine...

Solve complex software and infrastructure issues by enhancing tools and workflows, ensuring system stability and optimal customer support through effective troubleshooting and collaboration with engin...

Unlock potential by designing and implementing AI-driven engineering tools that enhance productivity and quality. Collaborate across teams to streamline processes and build innovative solutions that e...

Empower our engineering team by resolving complex technical escalations and bridging communication gaps between customers and support. You'll take charge of critical issues, driving solutions that enh...

Accelerate progress at a global scale by providing expert remote support for SAP applications. Leverage deep technical knowledge to troubleshoot, enhance client satisfaction, and deliver high-quality...

Grow your career with a collaborative team dedicated to optimizing customer experience through technical expertise and robust support solutions for enterprise clients, enhancing their use of leading t...

Transform daily operations by providing essential IT support, ensuring optimal functionality of devices and systems, and enhancing user training experience. Engage with multiple projects to align IT r...

Lead the charge in enhancing our enterprise vulnerability management program, ensuring robust security across infrastructures and cloud environments. Partner with teams to drive effective remediation...

Champion customer success by managing relationships, resolving complex issues, and ensuring top-tier service delivery. Drive collaboration across teams to maximize client satisfaction and technology a...

Transform complex service provider networks by designing and implementing cutting-edge routing solutions. Leverage deep expertise in BGP, MPLS, and advanced protocols to optimize performance and scala...

Deliver high-quality technical support for complex systems, ensuring timely resolutions and efficient troubleshooting in collaboration with engineering teams while adhering to SLAs and promoting custo...

Empower our customers and enhance their experience by troubleshooting complex issues, driving product feedback, and collaborating with cross-functional teams to ensure world-class support in a dynamic...

Champion enterprise solutions by owning customer relationships, solving complex technical issues, and leveraging AI tools to enhance support outcomes. Shape the future of customer experience with inno...

Optimize customer experiences by resolving complex technical issues and collaborating across teams. Serve as a vital link between customers and product development, ensuring swift resolutions while en...

Take ownership of technical wins in pre-sales engagements, driving hands-on pilots and performance benchmarks for enterprise-level Java applications, while mentoring the SE team and collaborating acro...

Innovate and lead as a Sales Engineer, driving technical wins and executing pilots in enterprise environments. Engage with stakeholders, deliver impactful presentations, and mentor the SE team to enha...

Champion the evolution of AI-augmented enterprise support by leading strategic account initiatives, resolving complex technical issues, and building strong customer relationships to enhance impact acr...

Champion Zero Trust Cloud advancements by facilitating strategic customer engagements, influencing product innovation, and ensuring optimal security solutions across hybrid environments while collabor...

Transform customer engagement by leading technical solutions that enable partner success in a dynamic environment. Collaborate cross-functionally to design innovative solutions that drive results and...

Lead the charge in delivering expert technical support for innovative power and connectivity solutions, enhancing customer satisfaction through troubleshooting and effective communication in a dynamic...

Join a team that's dedicated to driving successful ServiceNow implementations, enhancing client experiences, and providing expert advisory services across ITOM and ITSM environments while embracing Ag...

Lead the architecture and technical development of innovative Google Cloud solutions. Ensure scalable and secure implementations while driving customer experience transformation through advanced conve...

Take ownership of complex support tickets as a Tier 2 Support Engineer. Collaborate across teams, troubleshoot networking issues, mentor colleagues, and enhance user experience while ensuring high CSA...

Transform essential public sector operations by leveraging IoT solutions to enhance fleet management, improve compliance, and optimize logistics for safer, greener environments. Collaborate with diver...