Support Escalation Engineer Jobs in Chicago, IL

Play a key role in bridging product and developers, tackling complex issues while enhancing customer experience. Engage in thorough investigations, maintain clear communication, and contribute to prod...

Champion customer satisfaction by managing escalations and problem resolutions for Enterprise clients. Elevate operational efficiency while adhering to SLAs and fostering cross-team collaboration to e...

Drive customer success as a Senior Technical Support Engineer, leveraging your expertise in mobile SDK applications and cloud services to diagnose issues and enhance product optimization across multip...

Drive technical support and engineered solutions, enhancing customer satisfaction with PWT products. Collaborate with partners and consulting engineers to ensure safety and compliance while meeting di...

Join a team that's redefining cybersecurity by driving pre-sales engagement, presenting innovative solutions, and building lasting customer relationships to solve complex security challenges across di...

Engage as a trusted advisor, leveraging your technical expertise in mobile SDKs to drive customer success, optimize HERE's location products, and resolve complex issues throughout their lifecycle. You...

Innovate at the intersection of media and technology by providing high-level technical support, troubleshooting multi-service network products, and collaborating closely with customers and teams to en...

Join a team that's paving the way in systems engineering for global communications. Contribute to innovative modeling projects, collaborate with experts, and ensure mission success through meticulous...

Optimize enterprise security by engineering and managing privileged access solutions, automating identity controls, and collaborating across teams to ensure compliance and data protection in a fast-pa...

Shape the future of in-flight connectivity by designing robust systems for commercial aviation, integrating advanced technologies to ensure seamless communication and entertainment experiences for pas...

Lead strategic enterprise solution engagements, guiding digital transformations and shaping deal strategies. Collaborate with executive stakeholders and cross-functional teams to deliver value-driven...

Empower our clients by supporting the sustainment of Oracle Cloud applications. Drive effective migrations and resolve issues in a multitenant environment while collaborating with stakeholders to ensu...

Join a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an ou...

Empower key CX customers by owning relationships from pre-launch to ongoing success. As a Technical Account Manager, resolve complex issues, provide top-notch service, and ensure satisfaction and rete...

Collaborate to drive technical issue resolution and enhance support systems while serving enterprise clients across our AI platform, ensuring seamless communication and operational excellence in a fas...

Lead incident response efforts and manage complex security incidents while mentoring SOC analysts. Enhance forensics capabilities and drive continuous improvement in security operations through effect...

Provide technical leadership in pre-sales for strategic enterprise accounts. Collaborate with sales teams, deliver impactful presentations, and engage with customers to drive technical proof-of-value...

Join a team that's driving transformative enterprise solutions through technical sales expertise. Collaborate with sales leaders to deliver unparalleled customer value and foster lasting relationships...

Support complex VMstore product issues as the L3 escalation point, ensuring rapid resolution and strong customer advocacy. Leverage deep technical expertise to collaborate with engineering, maintainin...

Shape the future of technology as a Sr Sales Engineer, leading pre-sales efforts and technical strategies for Azure and Modern Work solutions. Foster relationships and ensure solution integrity across...

Join a team that's committed to ensuring data integrity in our configuration management database (CMDB). Oversee strategic operations, maintain accurate data, and establish processes to enhance compli...

Join a team that's passionate about providing expert remote support for VMware technologies. Your role will involve troubleshooting complex issues, collaborating with users, and enhancing the customer...

Tackle enterprise data challenges by developing Qlik data models and visualizations. Collaborate with cross-functional teams to enhance business intelligence, ensuring optimal system performance and a...

Join a team that's transforming customer cloud journeys by delivering expert SAP solutions, ensuring stability, and fostering innovation. Collaborate with diverse stakeholders to optimize technology l...

Join a team that's at the forefront of photonics, providing expertise in advanced optical technologies and high-speed communication solutions to enhance customer development projects and drive sales g...