Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$175K - $185K *

Join a team that drives system engineering excellence by analyzing requirements and leading design while ensuring technical integrity. Collaborate with stakeholders to develop and implement innovative...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$175K - $185K *

Manage system requirements specifications and lead design efforts to ensure technical integrity. Provide guidance on user requirements, conduct feasibility studies, and oversee integration of designs...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$175K - $185K *

Transform system requirements into comprehensive solutions by leading design, development, integration, and testing efforts. Guide users in defining needs, ensuring technical integrity, and enhancing...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in delivering exceptional technical support for complex electro-mechanical systems and software. Collaborate with engineers and customers to troubleshoot and resolve issues, ensuring h...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Join a dynamic team as a technical expert providing critical support to engineers and customers in troubleshooting and resolving complex electro-mechanical systems, while driving customer satisfaction...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$180K - $205K *

Join a dynamic team as you independently drive technical strategy across mid-complexity accounts, collaborating closely with Account Executives. Own solution design and POC validation, directly impact...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $205K *

Drive technical strategy and solutions for mid-complex accounts. Collaborate with sales teams to validate and architect system designs, enhance technical capabilities, and ensure revenue growth throug...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Empower customer success by managing technical service delivery, ensuring optimal utilization of investment, and leading project implementations while fostering trusted advisory relationships with eac...

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $122K *

Elevate the sales enablement team's training initiatives by integrating comprehensive onboarding and coaching for sales professionals, driving organizational effectiveness and fostering collaborative...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$83K - $122K *

Drive impactful seller development by integrating and coaching new and experienced sales professionals. Collaborate cross-functionally to create training solutions and continuously enhance organizatio...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Join the front line of technical support, troubleshoot complex issues, and partner with engineering teams to enhance customer satisfaction and ensure smooth software delivery in a fast-paced, collabor...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$133K - $157K *

Collaborate in a high-security environment to manage and optimize critical Linux systems, virtualized infrastructure, and cloud-native solutions, ensuring security compliance and technical excellence...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$133K - $157K *

Engage as a Linux/Systems Infrastructure Engineer, owning core Linux operations, cloud platforms, and network systems to enhance security, automate processes, and ensure compliance across high-stakes...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock complex systems engineering potential by supporting mission critical cyber capabilities, focusing on the full system lifecycle, from design to deployment and sustainment, ensuring seamless inte...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Transform your career by providing essential systems engineering support for advanced weapons and combat systems, ensuring optimal performance through every stage from design to deployment, while main...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Inspire innovation by driving systems engineering excellence for strategic fire control systems. Elevate project success as you lead integration, certification, and modernization efforts, ensuring opt...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Unlock potential by leading systems engineering efforts in cyber capabilities, focusing on integration, modernization, and security of mission-critical systems across the lifecycle while collaborating...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join a team that's committed to innovation and growth, where you will drive impactful projects while collaborating with cross-functional teams to enhance operational efficiency and deliver exceptional...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Advance innovative solutions by leveraging your expertise in data analysis and project management within a collaborative team. Drive impactful results and enhance operational efficiencies, contributin...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $205K *

Partner with us to deliver exceptional technical support for timing and synchronization solutions, leveraging your expertise to troubleshoot, analyze data, and ensure customer satisfaction in high-sta...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$112K - $190K *

Unlock potential by collaborating with teams to design and implement scalable infrastructure tools, enhancing operational excellence and customer satisfaction while ensuring the reliability and securi...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $190K *

Join our team to enhance operational excellence, designing scalable tools and infrastructure while optimizing reliability and performance for a globally distributed network. Your contributions will sh...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $91K *

Make your mark at the forefront of healthcare innovation, leading strategic initiatives that enhance service delivery and drive transformative change across sectors. Your expertise will shape impactfu...

Markham, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Engage in complex issue resolution as a 4th level support engineer, collaborating with global teams to enhance customer satisfaction and technical excellence while growing into a key role within the I...

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.