Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Engineer - Service Catalog
$90K - $130K *
Contribute to the engineering and automation of a robust Service Catalog framework, integrating financial and operational data across Unclassified to Top Secret environments to enhance AI-driven milit...
1 week ago
$104K - $150K *
Drive the engineering process for complex multidisciplinary projects, ensuring effective integration of teams and adherence to project objectives through technical leadership and rigorous requirements...
4 weeks ago
$90K - $120K *
Unlock potential by providing technical leadership for workforce management systems. Lead configurations, data integrations, and analytics support to optimize operations and enhance efficiency in a co...
2 weeks ago
$90K - $120K *
Empower our clients by supporting the sustainment of Oracle Cloud applications. Drive effective migrations and resolve issues in a multitenant environment while collaborating with stakeholders to ensu...
3 weeks ago
$120K - $284K *
Innovate client solutions in a remote pre-sales engineering role, driving technical support and relationship management to convert leads into engagements while ensuring customer satisfaction with HPE...
Reposted 1 week ago
$100K - $130K *
Transform customer engagement by leading execution of tailored success plans, driving accountability, and ensuring measurable outcomes through strategic program management and cross-functional collabo...
3 weeks ago
$120K - $284K *
Join a team that's redefining client support by leveraging advanced network solutions. You'll engage with clients, showcase technical capabilities, and drive sales success in a dynamic, remote environ...
Reposted 1 week ago
Senior Technical Support Engineer
$87K - $107K *
Collaborate with clients to diagnose network issues, provide solutions, and enhance security protocols through technical support and analysis. Utilize engineering expertise for effective troubleshooti...
3 weeks ago
$116K - $286K *
Contribute to system requirements specifications and design activities. Lead technical leadership and integration efforts while ensuring technical integrity and feasibility studies. Collaborate with s...
Reposted 3 days ago
$116K - $286K *
Unlock potential by leading System Engineering efforts to develop and integrate requirements, guiding users in optimizing designs. Collaborate with stakeholders to ensure technical integrity and succe...
Reposted yesterday
$80K - $110K *
Unlock sales potential by developing strong customer relationships and driving growth in a designated territory. Leverage technical expertise to provide tailored solutions in the cutting tools industr...
Reposted 2 weeks ago
$90K - $120K *
Shape the future of our Sales Engineering team by leveraging your technical expertise to engage with clients through product demos, custom integrations, and insights from the market. Collaborate with...
Reposted 1 week ago
$100K - $130K *
Unlock potential by leading the design and optimization of secure network infrastructures. Ensure compliance and performance for advanced connectivity solutions, while supporting modernization initiat...
1 week ago
$86K - $176K *
Champion security incident response functions, investigate threats, and implement measures to mitigate incidents. Collaborate with teams to enhance capabilities and ensure effective remediation of sec...
4 weeks ago
$116K - $234K *
Transform security incident response by managing investigations, analyzing threats, implementing solutions, and collaborating with teams to enhance cybersecurity measures, ultimately improving organiz...
4 weeks ago
$80K - $120K *
Join a team that's revolutionizing mechanical designs from concept to production. Collaborate in a dynamic environment to tackle engineering challenges in undersea systems and prototype development. G...
Reposted 4 days ago
$175K - $411K *
Transform client experiences by delivering expert technical support for innovative networking solutions, driving successful pre-sales activities, and fostering collaborative relationships to meet comp...
Reposted today
Senior Competitive Technical Marketing Engineer
$120K - $243K *
Contribute to competitive intelligence efforts by analyzing HPE Networking solutions. Collaborate with cross-functional teams to create impactful technical presentations and collateral, while capturin...
Reposted 1 week ago
Senior Systems Engineer, Technical Support
$90K - $172K *
Join a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an ou...
Reposted 6 days ago
Sr Engineer, End User Services
$99K - $134K *
Optimize enterprise endpoint strategy by leading user enablement and device management initiatives. Drive automation and enhance user experience through collaboration with security and infrastructure...
3 weeks ago
$120K - $150K *
Unlock potential by leading expert cloud engineering efforts to support hybrid and multiclassification environments while fostering collaboration among teams to enhance secure network, data flows, and...
3 weeks ago
$120K - $150K *
Join a team that's redefining cloud engineering for national defense. You'll lead the design, implementation, and security of hybrid cloud solutions, ensuring compliance and automation in a mission-cr...
3 weeks ago
Senior Enterprise System Engineer
$160K - $200K *
Shape the future of RDT&E networks by designing and securing innovative enterprise solutions, collaborating with stakeholders to ensure compliance and seamless operation across diverse environments, c...
1 week ago
$90K - $120K *
Lead the charge in executing transition activities for the Florida PALM Project by facilitating communications, gathering detailed requirements, and ensuring project deliverables meet business needs t...
3 weeks ago
$80K - $120K *
Elevate your career by leading systems engineering efforts in naval aviation. Drive the development, integration, and management of advanced systems while collaborating with multidisciplinary teams to...
Reposted 5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.