Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$175K - $185K *
Join a team that drives system engineering excellence by analyzing requirements and leading design while ensuring technical integrity. Collaborate with stakeholders to develop and implement innovative...
1 week ago
$175K - $185K *
Manage system requirements specifications and lead design efforts to ensure technical integrity. Provide guidance on user requirements, conduct feasibility studies, and oversee integration of designs...
1 week ago
$175K - $185K *
Transform system requirements into comprehensive solutions by leading design, development, integration, and testing efforts. Guide users in defining needs, ensuring technical integrity, and enhancing...
1 week ago
$95K - $115K *
Lead the charge in delivering exceptional technical support for complex electro-mechanical systems and software. Collaborate with engineers and customers to troubleshoot and resolve issues, ensuring h...
3 weeks ago
$95K - $115K *
Join a dynamic team as a technical expert providing critical support to engineers and customers in troubleshooting and resolving complex electro-mechanical systems, while driving customer satisfaction...
3 weeks ago
$180K - $205K *
Join a dynamic team as you independently drive technical strategy across mid-complexity accounts, collaborating closely with Account Executives. Own solution design and POC validation, directly impact...
2 weeks ago
$180K - $205K *
Drive technical strategy and solutions for mid-complex accounts. Collaborate with sales teams to validate and architect system designs, enhance technical capabilities, and ensure revenue growth throug...
2 weeks ago
Advanced Technical Account Manager
$110K - $130K *
Empower customer success by managing technical service delivery, ensuring optimal utilization of investment, and leading project implementations while fostering trusted advisory relationships with eac...
5 days ago
Senior Technical Support Engineer
$100K - $120K *
Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...
Reposted 2 weeks ago
$83K - $122K *
Elevate the sales enablement team's training initiatives by integrating comprehensive onboarding and coaching for sales professionals, driving organizational effectiveness and fostering collaborative...
1 week ago
$83K - $122K *
Drive impactful seller development by integrating and coaching new and experienced sales professionals. Collaborate cross-functionally to create training solutions and continuously enhance organizatio...
1 week ago
$100K - $120K *
Join the front line of technical support, troubleshoot complex issues, and partner with engineering teams to enhance customer satisfaction and ensure smooth software delivery in a fast-paced, collabor...
1 week ago
System Engineer Skill Level 3 - QK-911
$133K - $157K *
Collaborate in a high-security environment to manage and optimize critical Linux systems, virtualized infrastructure, and cloud-native solutions, ensuring security compliance and technical excellence...
3 weeks ago
System Engineer Skill Level 3 - QK-911
$133K - $157K *
Engage as a Linux/Systems Infrastructure Engineer, owning core Linux operations, cloud platforms, and network systems to enhance security, automate processes, and ensure compliance across high-stakes...
3 weeks ago
$95K - $115K *
Unlock complex systems engineering potential by supporting mission critical cyber capabilities, focusing on the full system lifecycle, from design to deployment and sustainment, ensuring seamless inte...
1 week ago
$95K - $115K *
Transform your career by providing essential systems engineering support for advanced weapons and combat systems, ensuring optimal performance through every stage from design to deployment, while main...
1 week ago
$95K - $115K *
Inspire innovation by driving systems engineering excellence for strategic fire control systems. Elevate project success as you lead integration, certification, and modernization efforts, ensuring opt...
1 week ago
$100K - $120K *
Unlock potential by leading systems engineering efforts in cyber capabilities, focusing on integration, modernization, and security of mission-critical systems across the lifecycle while collaborating...
1 week ago
$95K - $115K *
Join a team that's committed to innovation and growth, where you will drive impactful projects while collaborating with cross-functional teams to enhance operational efficiency and deliver exceptional...
1 week ago
$95K - $115K *
Advance innovative solutions by leveraging your expertise in data analysis and project management within a collaborative team. Drive impactful results and enhance operational efficiencies, contributin...
1 week ago
Senior Engineer I - Technical Support
$70K - $205K *
Partner with us to deliver exceptional technical support for timing and synchronization solutions, leveraging your expertise to troubleshoot, analyze data, and ensure customer satisfaction in high-sta...
1 week ago
$112K - $190K *
Unlock potential by collaborating with teams to design and implement scalable infrastructure tools, enhancing operational excellence and customer satisfaction while ensuring the reliability and securi...
3 weeks ago
$112K - $190K *
Join our team to enhance operational excellence, designing scalable tools and infrastructure while optimizing reliability and performance for a globally distributed network. Your contributions will sh...
4 weeks ago
Program Manager, SE Solutions Lab
$72K - $91K *
Make your mark at the forefront of healthcare innovation, leading strategic initiatives that enhance service delivery and drive transformative change across sectors. Your expertise will shape impactfu...
2 weeks ago
Senior Customer Support Engineer
$110K - $130K *
Engage in complex issue resolution as a 4th level support engineer, collaborating with global teams to enhance customer satisfaction and technical excellence while growing into a key role within the I...
Today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.