Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$112K - $150K *

Reimagine customer engagement as a Technical Lead, bringing expertise in system installations and support. Collaborate cross-functionally in a fast-paced environment, driving project success while pro...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Deliver advanced network and systems engineering solutions, ensuring robust support for critical infrastructure in hybrid environments. Collaborate to optimize performance, troubleshoot complex issues...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate your career by leveraging your 14 years of software engineering expertise to contribute to complex projects, driving innovative solutions and using cutting-edge technologies in a dynamic en...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join a team that empowers success through strategic project management, overseeing complex maintenance contracts for Navy aircraft carriers. Lead initiatives in process improvement while engaging with...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$113K - $135K *

Help us elevate partner success by delivering advanced technical demos while mentoring peers. Shape onboarding strategies and craft scalable enablement assets to drive solution adoption across a dynam...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Design and deliver engaging training and documentation to foster DevOps adoption and empower engineering teams. Collaborate with developers to enhance workflows with AI tools, ensuring a smooth onboar...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Advance progress at the intersection of cloud platforms and developer tools, driving the adoption of DevOps solutions and AI workflows while fostering community engagement through effective technical...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of DevOps by empowering developers with modern tools and workflows. Leverage your expertise to create engaging content, train teams, and build a vibrant community, enhancing productiv...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform your future by leveraging 14 years of software engineering expertise and advanced skills in Hadoop, AWS, and more, serving critical programs with a focus on innovation and collaboration on c...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $150K *

Accelerate customer success by owning deployment from contract to live, ensuring operational efficiency in complex environments. Collaborate with cross-functional teams to resolve issues and drive suc...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Transform complex deployments into operational successes by collaborating with teams to validate and optimize technical requirements, ensuring seamless onboarding for strategic customers and maintaini...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Champion developer engagement by enhancing cloud platforms and DevOps workflows. Blend technical expertise with communication skills to empower engineers through training, content creation, and commun...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Drive successful project planning and execution by collaborating with multiple departments, ensuring timely delivery and adherence to customer specifications, while providing technical guidance and su...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $145K *

Drive excellence in network infrastructure by designing, supporting, and enhancing enterprise environments. Ensure seamless operations and introduce innovative solutions that empower sustainable growt...

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform the future of retail technology by collaborating with a dynamic team to develop and enhance Point of Sale systems, integrating cutting-edge devices across platforms while ensuring smooth com...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$112K - $150K *

Elevate customer engagement by providing exceptional technical support and training, managing innovative installations in diverse environments. Collaborate with various teams while demonstrating exper...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $150K *

Join a team that's focused on delivering exemplary technical support and training to clients across diverse sectors. Lead projects, commission systems, and provide pre- and post-sale assistance, all w...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $150K *

Lead customer-facing initiatives by providing technical support, training, and project management for complex audio systems integrations, ensuring seamless operations across diverse environments and e...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $150K *

Transform your career by leading technical projects and providing top-notch customer support in a dynamic environment. Engage with diverse clients, manage installations, and collaborate with teams to...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$112K - $150K *

Join a dynamic team as a technical lead, delivering exceptional pre- and post-sale support and training for cutting-edge communication systems in diverse and high-pressure environments. Leverage your...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Take ownership of customer support for complex technical issues. Collaborate with teams globally, employ problem-solving strategies, and advocate for customer needs to drive service excellence and con...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $158K *

Transform vendor partnerships by leading a global technical support team, driving accountability for performance and escalations, while fostering disciplined vendor relationships to enhance service de...

Mississauga, ONIn-Person

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$207K - $259K *

Unlock potential by ensuring the reliability, scalability, and security of core systems. Lead infrastructure development, implement observability strategies, and promote best CI/CD practices to empowe...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Grow your career with a vital role in cloud systems administration, supporting operations and maintenance for naval information systems. Work with cutting-edge technologies and enhance fleet readiness...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Shape the future of technology as a System Administrator II, providing expertise in cloud solutions, operations support, and project management in a collaborative environment focused on enhancing flee...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.