Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$112K - $150K *
Reimagine customer engagement as a Technical Lead, bringing expertise in system installations and support. Collaborate cross-functionally in a fast-paced environment, driving project success while pro...
1 week ago
Senior Network & Systems Engineer
$100K - $120K *
Deliver advanced network and systems engineering solutions, ensuring robust support for critical infrastructure in hybrid environments. Collaborate to optimize performance, troubleshoot complex issues...
1 week ago
Software Engineer 2 (FST - 133)
$110K - $130K *
Accelerate your career by leveraging your 14 years of software engineering expertise to contribute to complex projects, driving innovative solutions and using cutting-edge technologies in a dynamic en...
1 week ago
$110K - $130K *
Join a team that empowers success through strategic project management, overseeing complex maintenance contracts for Navy aircraft carriers. Lead initiatives in process improvement while engaging with...
2 weeks ago
$113K - $135K *
Help us elevate partner success by delivering advanced technical demos while mentoring peers. Shape onboarding strategies and craft scalable enablement assets to drive solution adoption across a dynam...
1 week ago
DevOps Enablement Engineer & AI Adoption Specialist
$110K - $130K *
Design and deliver engaging training and documentation to foster DevOps adoption and empower engineering teams. Collaborate with developers to enhance workflows with AI tools, ensuring a smooth onboar...
3 weeks ago
DevOps Enablement Engineer & AI Adoption Specialist
$120K - $145K *
Advance progress at the intersection of cloud platforms and developer tools, driving the adoption of DevOps solutions and AI workflows while fostering community engagement through effective technical...
3 weeks ago
DevOps Enablement Engineer & AI Adoption Specialist
$110K - $130K *
Shape the future of DevOps by empowering developers with modern tools and workflows. Leverage your expertise to create engaging content, train teams, and build a vibrant community, enhancing productiv...
3 weeks ago
Software Engineer 2 (FST - 133)
$110K - $130K *
Transform your future by leveraging 14 years of software engineering expertise and advanced skills in Hadoop, AWS, and more, serving critical programs with a focus on innovation and collaboration on c...
1 week ago
$120K - $150K *
Accelerate customer success by owning deployment from contract to live, ensuring operational efficiency in complex environments. Collaborate with cross-functional teams to resolve issues and drive suc...
2 weeks ago
$120K - $145K *
Transform complex deployments into operational successes by collaborating with teams to validate and optimize technical requirements, ensuring seamless onboarding for strategic customers and maintaini...
2 weeks ago
DevOps Enablement Engineer & AI Adoption Specialist
$110K - $130K *
Champion developer engagement by enhancing cloud platforms and DevOps workflows. Blend technical expertise with communication skills to empower engineers through training, content creation, and commun...
3 weeks ago
$80K - $95K *
Drive successful project planning and execution by collaborating with multiple departments, ensuring timely delivery and adherence to customer specifications, while providing technical guidance and su...
3 weeks ago
$120K - $145K *
Drive excellence in network infrastructure by designing, supporting, and enhancing enterprise environments. Ensure seamless operations and introduce innovative solutions that empower sustainable growt...
Today
$80K - $95K *
Transform the future of retail technology by collaborating with a dynamic team to develop and enhance Point of Sale systems, integrating cutting-edge devices across platforms while ensuring smooth com...
Reposted 2 weeks ago
$112K - $150K *
Elevate customer engagement by providing exceptional technical support and training, managing innovative installations in diverse environments. Collaborate with various teams while demonstrating exper...
2 weeks ago
$112K - $150K *
Join a team that's focused on delivering exemplary technical support and training to clients across diverse sectors. Lead projects, commission systems, and provide pre- and post-sale assistance, all w...
2 weeks ago
$112K - $150K *
Lead customer-facing initiatives by providing technical support, training, and project management for complex audio systems integrations, ensuring seamless operations across diverse environments and e...
2 weeks ago
$112K - $150K *
Transform your career by leading technical projects and providing top-notch customer support in a dynamic environment. Engage with diverse clients, manage installations, and collaborate with teams to...
2 weeks ago
$112K - $150K *
Join a dynamic team as a technical lead, delivering exceptional pre- and post-sale support and training for cutting-edge communication systems in diverse and high-pressure environments. Leverage your...
2 weeks ago
L2 Application Support Engineer
$80K - $95K *
Take ownership of customer support for complex technical issues. Collaborate with teams globally, employ problem-solving strategies, and advocate for customer needs to drive service excellence and con...
Reposted 3 weeks ago
Sr. Manager, Technical Engineering
$145K - $158K *
Transform vendor partnerships by leading a global technical support team, driving accountability for performance and escalations, while fostering disciplined vendor relationships to enhance service de...
4 days ago
Sr Staff Site Reliability Engineer
$207K - $259K *
Unlock potential by ensuring the reliability, scalability, and security of core systems. Lead infrastructure development, implement observability strategies, and promote best CI/CD practices to empowe...
Reposted 4 days ago
System Administrator II (Cloud)
$80K - $95K *
Grow your career with a vital role in cloud systems administration, supporting operations and maintenance for naval information systems. Work with cutting-edge technologies and enhance fleet readiness...
2 weeks ago
System Administrator II (Cloud)
$80K - $95K *
Shape the future of technology as a System Administrator II, providing expertise in cloud solutions, operations support, and project management in a collaborative environment focused on enhancing flee...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.