Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$85K - $100K *

Join a team that's pivotal in optimizing executive operations, managing complex schedules, and facilitating comprehensive support services while fostering seamless communication within a high-visibili...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$83K - $108K *

Help us innovate cutting-edge simulation and modeling solutions for Navy radar and combat systems, partnering with experienced engineers to enhance system performance through hands-on development and...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K *

Lead the charge in driving strategic sales initiatives by collaborating with enterprise teams, crafting compelling narratives, and connecting with senior stakeholders to enhance revenue growth and cli...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K *

Join a team that's driving strategic change for top accounts, accelerating sales revenue. As a key partner, you'll craft data-driven narratives, advise on enterprise dynamics, and influence internal s...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K *

Lead the charge in driving enterprise sales growth by crafting strategic narratives and acting as a liaison between clients and internal teams, ensuring clarity and coherence in all communications to...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K *

Partner with us to accelerate sales growth by crafting strategic narratives and advising enterprise clients, navigating complex dynamics, and enhancing partnerships for long-term business success...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $177K *

Architect modern services that enhance a critical production platform while ensuring stability and reliability of legacy systems through careful, incremental modernization and pragmatic engineering pr...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Join our team to lead cloud architecture and cybersecurity efforts, implementing modernization strategies while mentoring colleagues to build expertise in Azure environments that meet stringent DoD st...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $160K *

Lead the charge in developing and enhancing internal quality evaluation tools to empower engineering teams with robust solutions, driving innovation and excellence across Apple’s diverse service ecosy...

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$130K - $160K *

Drive the development and enhancement of internal quality evaluation tools while collaborating with cross-functional teams to deliver impactful software solutions that improve user experience and func...

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$125K *

Advance enterprise sales strategies by partnering with teams to drive revenue growth. Engage with senior stakeholders, craft compelling narratives, and navigate complex dynamics to enhance account hea...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Empower your career by acting as a vital technical liaison among sales, engineering, and customers. You'll develop innovative solutions and drive technical initiatives that enhance product offerings w...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Engineer documentation excellence by creating and managing technical manuals and reports. Collaborate with SMEs to ensure clarity in complex engineering procedures. Support program management through...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $95K *

Join a team that's dedicated to increasing market share and building lasting customer relationships. As a Sr Account Manager, you'll drive sales, gather market intelligence, and implement training to...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Join a team that's delivering secure Azure cloud infrastructures for mission-critical operations. Utilize your expertise in cloud engineering to enhance security measures and manage complex environmen...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Shape the future of cloud security by designing and managing Azure infrastructures. Collaborate across teams to implement best practices, leveraging advanced DevOps tools while ensuring compliance and...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Drive sales success by increasing market share, managing customer relations, and uncovering growth opportunities to foster long-term partnerships within the security distribution sector, all while col...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $110K *

Execute sales strategies to boost market share, build lasting customer relationships, and identify growth opportunities in the security industry, collaborating effectively across teams to enhance cust...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Collaborate with teams to develop innovative security technology solutions, ensuring accurate proposals and implementations while fostering relationships with partners. Drive projects from conception...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $140K *

Unlock potential by leading innovative cybersecurity solutions, ensuring mission-critical system integrity, and mentoring a skilled team. Apply your expertise to assess vulnerabilities and design secu...

1 month ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $130K *

Join us to engineer secure systems by enhancing operational integrity across various platforms. Collaborate with leadership and stakeholders while ensuring technical compliance and driving security in...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $200K *

Drive strategic account management by cultivating relationships with key stakeholders, formulating long-term strategies, and collaborating across teams to deliver cloud security solutions that align w...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $160K *

Accelerate progress at leading client accounts by harnessing your sales expertise, expanding business opportunities, and ensuring top-notch service delivery in a dynamic, fully remote environment with...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$78K - $160K *

Unlock your potential as you shape the future of access management through hands-on Okta administration and integration. Partner with teams to troubleshoot issues, implement zero trust practices, and...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Transform monitoring and alerting systems to enhance observability, streamline incident management, and improve user experiences. Collaborate with cross-functional teams to deliver data-driven insight...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.