Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$130K - $155K *

Elevate your career by joining a team that enhances IT infrastructure through cutting-edge virtualization and cloud solutions, focusing on architecture, design, and robust operational environments for...

6 days ago

  •   15+ years exp.  •   Information Technology

$75K - $101K *

Help us ensure excellence in quality control by managing audits, corrective actions, and compliance with ISO standards, while collaborating across departments to develop proactive solutions in a dynam...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $135K *

Champion the development and support of integrations and automation solutions to enhance Unified Communications and enterprise platforms, driving operational efficiency and innovative customer experie...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Collaborate with cross-functional teams to enhance machining operations and resolve technical issues, ensuring a safe and secure environment for critical projects at Y-12 National Security Complex and...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Develop cutting-edge communication systems for aerospace missions, enhancing integration between spacecraft, ground systems, and user terminals. Collaborate on architecture, design, and validation to...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $155K *

Unlock innovation by leading the development of ASIC validation strategies, collaborating with multi-disciplinary teams to ensure high-quality 5G and 6G products while enhancing testing methodologies...

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Develop innovative software features for our next-gen platform while mentoring team members and enhancing coding standards. Collaborate closely with engineers to ensure high-quality deliveries and ide...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Join a team that's driving innovation in sales engineering. Collaborate with clients to deliver AI-driven solutions, enhance customer experiences, and contribute to business growth through strategic t...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform the sales landscape by collaborating with teams and clients to deliver innovative Infoblox solutions. Leverage technical expertise in networking and security to foster relationships and driv...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Elevate the sales engineering process by collaborating with teams to identify and present innovative solutions, drive customer engagement, and demonstrate the value of complex technologies in the clou...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Unlock potential by driving revenue growth in emergency communication sales. Own the full sales cycle and engage with key stakeholders across public safety agencies, utilizing advanced methodologies t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join our team to deliver expert technical support for cutting-edge EV testing solutions. Drive customer success through troubleshooting, collaboration, and innovative problem-solving in a dynamic, fas...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$145K - $207K *

Engage with C-suite executives to build long-term strategies that align customer goals with innovative technology solutions. Collaborate across teams to enhance customer experiences and drive business...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Engage as a technical leader, bridging customer needs and technological solutions. Drive the sales process by executing tailored security strategies and providing hands-on support in the cybersecurity...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Empower customers by supporting the technical sales cycle, demonstrating product capabilities, and educating partners. Develop hands-on expertise, work closely with senior engineers, and grow into han...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $160K *

Join a team that's dedicated to transforming client experiences as you oversee the entire lifecycle for enterprise clients, driving implementation, engagement, and renewal processes to achieve strateg...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage in critical software maintenance, ensuring operational readiness through validation, testing, and project support in a fast-paced environment while leveraging advanced technologies and Agile me...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Unlock operational excellence by delivering premium IT managed services, optimizing complex infrastructures, and providing technical leadership. Collaborate closely with a dynamic team to enhance perf...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $145K *

Unlock potential by leading technical implementations and data migrations for customers, ensuring Trustible's platform aligns with their AI governance. Collaborate with stakeholders to configure solut...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $105K *

Analyze complex military systems while providing engineering support for international naval training readiness. Your expertise will influence critical training design and operations for surface comba...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $100K *

Analyze and maintain detailed construction schedules to ensure timely project delivery. Collaborate with project teams, track progress, and proactively manage risks to optimize performance in dynamic...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$168K - $312K *

Shape the future of enterprise data protection by leading technical sales cycles for a cloud-native platform. Collaborate closely with sales specialists and product management to drive solutions tailo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Shape the future of client relationships by managing a diverse portfolio, collaborating across teams to transform complex technology needs into strategic solutions that enhance client success and enga...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Transform complex Linux-based systems as a Senior Systems/DevSecOps Engineer; drive installation, integration, and maintenance while enhancing system reliability in critical operational environments t...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$220K - $250K *

Transform the sales process by leading technical evaluations and POCs, partnering with Account Executives to shape effective solutions for Enterprise Federal Cloud Infrastructure clients across divers...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.