Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Engineer SME - VMware, vCenter, ESXi, NSX 2-3045-1
$130K - $155K *
Elevate your career by joining a team that enhances IT infrastructure through cutting-edge virtualization and cloud solutions, focusing on architecture, design, and robust operational environments for...
6 days ago
$75K - $101K *
Help us ensure excellence in quality control by managing audits, corrective actions, and compliance with ISO standards, while collaborating across departments to develop proactive solutions in a dynam...
1 week ago
Platform Automation Engineer II - Unified Communications Team
$100K - $135K *
Champion the development and support of integrations and automation solutions to enhance Unified Communications and enterprise platforms, driving operational efficiency and innovative customer experie...
1 week ago
$88K - $105K *
Collaborate with cross-functional teams to enhance machining operations and resolve technical issues, ensuring a safe and secure environment for critical projects at Y-12 National Security Complex and...
2 weeks ago
Systems Engineer - Communications Architecture
$100K - $120K *
Develop cutting-edge communication systems for aerospace missions, enhancing integration between spacecraft, ground systems, and user terminals. Collaborate on architecture, design, and validation to...
Reposted 1 week ago
$130K - $155K *
Unlock innovation by leading the development of ASIC validation strategies, collaborating with multi-disciplinary teams to ensure high-quality 5G and 6G products while enhancing testing methodologies...
6 days ago
Software Engineering - Software Engineer 132-2010
$90K - $110K *
Develop innovative software features for our next-gen platform while mentoring team members and enhancing coding standards. Collaborate closely with engineers to ensure high-quality deliveries and ide...
2 weeks ago
Senior Sales Engineer - Enterprise NY Metro
$130K - $155K *
Join a team that's driving innovation in sales engineering. Collaborate with clients to deliver AI-driven solutions, enhance customer experiences, and contribute to business growth through strategic t...
Today
Senior Sales Engineer - Enterprise NY Metro
$120K - $145K *
Transform the sales landscape by collaborating with teams and clients to deliver innovative Infoblox solutions. Leverage technical expertise in networking and security to foster relationships and driv...
Today
Senior Sales Engineer - Enterprise NY Metro
$120K - $145K *
Elevate the sales engineering process by collaborating with teams to identify and present innovative solutions, drive customer engagement, and demonstrate the value of complex technologies in the clou...
Today
$90K - $110K *
Unlock potential by driving revenue growth in emergency communication sales. Own the full sales cycle and engage with key stakeholders across public safety agencies, utilizing advanced methodologies t...
2 weeks ago
$95K - $115K *
Join our team to deliver expert technical support for cutting-edge EV testing solutions. Drive customer success through troubleshooting, collaboration, and innovative problem-solving in a dynamic, fas...
2 weeks ago
Account Executive, Majors - New England
$145K - $207K *
Engage with C-suite executives to build long-term strategies that align customer goals with innovative technology solutions. Collaborate across teams to enhance customer experiences and drive business...
6 days ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Engage as a technical leader, bridging customer needs and technological solutions. Drive the sales process by executing tailored security strategies and providing hands-on support in the cybersecurity...
3 weeks ago
$100K - $120K *
Empower customers by supporting the technical sales cycle, demonstrating product capabilities, and educating partners. Develop hands-on expertise, work closely with senior engineers, and grow into han...
6 days ago
Enterprise Client Success Manager
$140K - $160K *
Join a team that's dedicated to transforming client experiences as you oversee the entire lifecycle for enterprise clients, driving implementation, engagement, and renewal processes to achieve strateg...
Reposted 2 weeks ago
Subject Matter Expert (Software Maintenance) II
$110K - $130K *
Engage in critical software maintenance, ensuring operational readiness through validation, testing, and project support in a fast-paced environment while leveraging advanced technologies and Agile me...
2 weeks ago
$100K - $120K *
Unlock operational excellence by delivering premium IT managed services, optimizing complex infrastructures, and providing technical leadership. Collaborate closely with a dynamic team to enhance perf...
2 weeks ago
Solutions Engineer, AI Governance Enablement
$125K - $145K *
Unlock potential by leading technical implementations and data migrations for customers, ensuring Trustible's platform aligns with their AI governance. Collaborate with stakeholders to configure solut...
3 weeks ago
Systems Engineer (IP) (Job ID:4464)
$85K - $105K *
Analyze complex military systems while providing engineering support for international naval training readiness. Your expertise will influence critical training design and operations for surface comba...
Reposted 2 weeks ago
$85K - $100K *
Analyze and maintain detailed construction schedules to ensure timely project delivery. Collaborate with project teams, track progress, and proactively manage risks to optimize performance in dynamic...
2 weeks ago
Senior Sales Systems Engineer, Kasten, West
$168K - $312K *
Shape the future of enterprise data protection by leading technical sales cycles for a cloud-native platform. Collaborate closely with sales specialists and product management to drive solutions tailo...
2 weeks ago
$80K - $90K *
Shape the future of client relationships by managing a diverse portfolio, collaborating across teams to transform complex technology needs into strategic solutions that enhance client success and enga...
Today
Senior Systems / DevSecOps Engineer (Travel) - Active TS/SCI with Polygraph Clearance
$125K - $150K *
Transform complex Linux-based systems as a Senior Systems/DevSecOps Engineer; drive installation, integration, and maintenance while enhancing system reliability in critical operational environments t...
1 week ago
$220K - $250K *
Transform the sales process by leading technical evaluations and POCs, partnering with Account Executives to shape effective solutions for Enterprise Federal Cloud Infrastructure clients across divers...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.