Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$130K - $140K *

Optimize systems engineering processes by conducting thorough evaluations, preparing documentation, and supporting technical reviews to enhance program performance and compliance with Air Force standa...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$108K - $148K *

Engage your expertise to set up and deploy advanced AIX Analytics solutions, providing critical support and leadership across teams while optimizing data collection and operational models, influencing...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Join a team that empowers innovation and collaboration in Systems Engineering, driving projects with your expertise in Microsoft environments and automation skills while shaping enterprise solutions a...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Innovate security processes for autonomous vessels by driving compliance and authorization lifecycles. Engage with government entities to establish security architectures, mitigate risks, and ensure o...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Partner with us to transform customer deployments with innovative solutions, leveraging your technical expertise in AI, cloud, and big data. Collaborate across teams to deliver architecture designs th...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Elevate your career by partnering with us to deliver innovative solutions. Utilize your technical skills and customer service orientation to support sales goals and enhance the CDP platform, driving v...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $130K *

Join a dynamic team as you drive the reliability of critical systems, defining standards and leading incident responses while leveraging automation and cloud technologies to enhance operational excell...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $145K *

Oversee multiple field service projects, ensuring schedules and budgets are met. Collaborate with team members to coordinate work, manage customer relations, and uphold safety and quality standards fo...

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$146K - $234K *

Take ownership of a key engineering role in establishing and integrating a spectral exploitation environment, collaborating closely with diverse teams to support complex imagery and spectral analysis...

5 days ago

  •   15+ years exp.  •   Aerospace & Defense

$135K - $278K *

Shape software development strategies by leading the design, integration, and maintenance of robust software components and infrastructure, while ensuring best practices in coding, quality assurance...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $120K *

Help us drive sales growth by providing technical support for pre- and post-sales opportunities. Collaborate closely with sales teams in the Greater Phoenix Area, delivering top-tier engineering solut...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Technical Services

$160K *

Lead enterprise-wide endpoint architecture and strategy, ensuring alignment with security and cloud initiatives while driving innovation in device management and user experience across diverse platfor...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$131K - $271K *

Drive your career as a Senior DevOps Engineer, enhancing cloud environments through automation and collaboration with cross-functional teams while ensuring the security and reliability of our Sovereig...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $271K *

Champion the evolution of cloud technologies by leading deployment automation and enhancing SAP Sovereign Cloud environments. Collaborate with diverse teams to ensure seamless operations and drive inn...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $144K *

Champion seamless technology for executives by providing expert Tier 3+ support and proactive solutions. Ensure flawless operations across all environments while maintaining discretion and presence du...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Advance your career by designing and maintaining broadcast systems, ensuring top-notch audio/video quality. Collaborate with production teams while troubleshooting issues and optimizing workflows to s...

4 weeks ago

  •   5 - 7 years exp.  •   Media

$70K - $95K *

Drive technical excellence in broadcast systems, ensuring quality and reliability while collaborating across teams to optimize workflows and implement innovative solutions at a state-of-the-art facili...

4 weeks ago

  •   5 - 7 years exp.  •   Media

$135K - $183K *

Join our mission-driven team to enhance & secure crucial internet services. Contribute to technical designs, automate deployments, oversee Kubernetes orchestration, and ensure system reliability while...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Create innovative mobile applications leveraging Android and React, collaborating effectively in small teams to deliver high-quality software solutions while managing development processes and client...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$115K - $170K *

Lead the charge in harnessing technology for enterprise solutions by translating customer needs into actionable plans. You'll collaborate with stakeholders, delivering tailored demos and scalable arch...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $135K *

Champion innovative manufacturing test solutions for high-frequency circuits, ensuring top-quality standards and performance analysis. Collaborate with cross-functional teams to streamline testing pro...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$102K - $173K *

Transform customer success through precision measurements and data analysis. Collaborate across teams to develop solutions in semiconductor manufacturing, tackling complex challenges while enhancing p...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$71K - $106K *

Optimize the performance of servers and lab equipment, ensuring reliability and efficiency. Undertake installations, troubleshooting, and maintenance, while documenting processes and safety standards...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $110K *

Pioneer innovative cloud security measures to protect and enhance the organization's multi-cloud infrastructure. Collaborate with teams to optimize compliance and incident response, ensuring robust se...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $162K *

Engage as a mechanical SME for Americas Operations, applying HVAC expertise to enhance reliability and efficiency in data centers, guiding site teams, optimizing systems, and leading improvement initi...

Toronto, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.