Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$137K - $151K *

Shape innovative technical solutions by collaborating with teams to define system requirements, develop architectural designs, and ensure alignment with customer objectives throughout the entire syste...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$137K - $151K *

Tackle complex engineering challenges by aligning technical solutions with customer and operational objectives, thriving in a collaborative environment throughout the system lifecycle from conception...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Transform military aviation through leadership in complex systems engineering, managing multi-program execution while serving as a vital customer liaison. Drive design reviews, oversight of requiremen...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$108K - $165K *

Build and support innovative ServiceNow solutions to enhance organizational efficiency in a government setting, working hands-on in a collaborative hybrid cloud environment with a focus on continuous...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Advance collaboration by optimizing and managing Atlassian tools for federal clients, guiding stakeholders through enhancements, migrations, and training to foster efficiency and mission success in a...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Tackle complex challenges as you optimize, configure, and enhance the Atlassian tool suite, streamlining workflows and driving mission success for federal clients through collaboration and technical e...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$130K - $155K *

Elevate progress at the forefront of space exploration by integrating complex mission systems. Own spacecraft analysis, collaborate with cross-functional teams, and ensure mission success through expe...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$90K - $110K *

Support our team in troubleshooting and resolving product issues within the Decision Management Product Suite. Collaborate with various stakeholders to ensure timely solutions while adhering to best p...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Empower systems reliability by automating and optimizing GCP environments. Collaborate with cross-functional teams to enhance performance and monitoring of cloud data platforms, ensuring high availabi...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$85K - $113K *

Take ownership of cost management and usage optimization, collaborating with cross-functional teams to enhance customer understanding and transparency in cloud billing and product utilization, ensurin...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $113K *

Analyze cloud usage metering and cost management, optimizing customer spend across product lines. Engage cross-functionally to resolve billing issues and enhance visibility, driving effective solution...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $206K *

Redefine systems engineering excellence by managing the full lifecycle of advanced SIGINT solutions, ensuring technical integrity while collaborating with stakeholders to meet evolving mission require...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $95K *

Grow your career with our dynamic team, providing Tier 2 IT support, managing network issues, and enhancing operations through effective collaboration and documentation. Bring your expertise to a vita...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$101K - $112K *

Empower success by driving systems engineering efforts throughout the lifecycle, ensuring technical solutions meet operational goals while fostering collaboration with diverse teams and stakeholders f...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$101K - $112K *

Transform technical solutions into operational success while driving systems engineering throughout the entire lifecycle. Collaborate across teams to develop high-level designs and ensure alignment wi...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$149K - $177K *

Unlock potential by leading the architectural design and integration of advanced endpoint security platforms, ensuring robust threat containment and visibility across multi-domain infrastructures with...

2 weeks ago

  •   15+ years exp.  •   Information Technology

$108K - $130K *

Champion the advancement of software solutions through testing and validation, ensuring robust operational support for naval technologies. Collaborate with multidisciplinary teams in an agile environm...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $160K *

Transform complex networking challenges into solutions by leading high-severity incident resolutions and mentoring junior engineers, ensuring optimal network performance on a global scale through expe...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Pioneer strategic growth by driving SAP services sales, fostering key client relationships, and navigating complex dynamics to achieve ambitious sales targets in a fast-paced environment...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$88K - $105K *

Champion engineering support for the Amphibious Combat Vehicle program by collaborating with military and industry stakeholders to enhance system performance and drive technical solutions throughout t...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$78K - $90K *

Join a team that's committed to designing and managing innovative storage and compute solutions, ensuring optimal performance and security across systems. Collaborate with stakeholders to drive operat...

Waterloo, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Join a dynamic team as you design and implement enterprise security architectures, ensuring robust protection against evolving cyber threats while leading in risk management, compliance, and security...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Join a team that's dedicated to securing enterprise systems through innovative cybersecurity solutions. Drive risk management, compliance, and security engineering efforts while collaborating across t...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $165K *

Champion innovative solutions by analyzing user requirements and system architectures, leading design and development, and providing technical guidance to ensure the integrity and integration of compl...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.