Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Technical Support Engineer (Premium Team)
$72K - $104K *
Join a team that's committed to enhancing customer experience by delivering expert-level technical support. Leverage your problem-solving skills in a fast-paced environment while collaborating with cr...
1 week ago
$120K - $284K *
Join a dynamic team driving innovation in secure networking solutions for Federal/National Security clients. Utilize your pre-sales expertise to design and present cutting-edge technologies while buil...
Reposted 1 week ago
$120K - $284K *
Drive technical leadership for strategic Federal/National Security clients. Develop and design secure networking solutions, conducting presentations and workshops, while building trusted relationships...
Reposted 1 week ago
$99K - $121K *
Optimize enterprise security by engineering and managing privileged access solutions, automating identity controls, and collaborating across teams to ensure compliance and data protection in a fast-pa...
1 week ago
$90K - $120K *
Unlock your potential as you support a multitenant application ecosystem. Collaborate closely with teams to enhance Oracle EBS services, ensure operational excellence, and drive technology innovations...
Today
$90K - $120K *
Engage with a diverse team to sustain and enhance cloud-based services, focusing on Oracle EBS support, security compliance, and advanced application troubleshooting in a multitenant environment...
Today
$90K - $100K *
Shape the future of public safety by leveraging your technical expertise in sales. Collaborate with diverse teams to provide tailored solutions that enhance emergency communication systems, driving ef...
Today
Senior Client Solutions Engineer
$230K - $280K *
Empower client success by designing innovative solutions, driving technical sales campaigns, and fostering strategic relationships. Collaborate as a thought leader to maximize impact across multi-clou...
3 weeks ago
$80K - $120K *
Unlock your potential by supporting critical missile defense tests with expertise in network integration and hardware maintenance, while ensuring rigorous compliance and documentation for mission read...
Reposted 3 days ago
$90K - $120K *
Empower operational success by supporting NSITE software for military test events, ensuring system performance through integration, maintenance, and documentation. Work independently in a dynamic envi...
2 weeks ago
$90K - $120K *
Unlock your potential in a dynamic role supporting Marine Corps SIGINT operations. Collaborate on engineering solutions, documentation, and system evaluations to enhance tactical intelligence capabili...
2 weeks ago
Senior Presales Systems Engineer
$146K - $343K *
Empower customers by delivering tailored technical solutions in presales for complex networking environments. Collaborate with account teams to build relationships and address customer needs across bo...
Reposted yesterday
Senior Presales Systems Engineer
$146K - $343K *
Transform customer engagements by delivering tailored technology solutions that align with business goals. Leverage deep technical expertise in campus and branch networking while fostering strong rela...
Reposted yesterday
Senior Presales Systems Engineer
$146K - $343K *
Elevate your career by providing technical leadership and pre-sales support for innovative cloud and networking solutions. Engage directly with customers, drive complex opportunities, and shape archit...
Reposted yesterday
$172K - $288K *
Lead the charge in managing a high-performing Sales Engineering team, driving operational efficiency and supporting strategic sales opportunities across multiple regions to enhance customer solutions...
3 weeks ago
$70K - $95K *
Lead the charge in driving technical sales strategies, collaborating closely with Account Executives to deliver tailored solutions that enhance operational efficiencies and client satisfaction for ent...
4 days ago
Systems Engineer - Service Catalog
$90K - $120K *
Engineer and sustain a robust Core Integration Service Catalog for the War Data Platform, automating workflows and enhancing financial transparency across Unclassified to Top Secret environments. Driv...
1 week ago
$120K - $150K *
Shape the future of in-flight connectivity by designing robust systems for commercial aviation, integrating advanced technologies to ensure seamless communication and entertainment experiences for pas...
6 days ago
Systems Engineer 5 (AWF - 057)
$120K - $150K *
Drive innovative systems engineering solutions while leveraging extensive experience in general system engineering to enhance operational efficiency and effectiveness across various projects...
2 weeks ago
Systems Engineer 5 (AWF - 057)
$120K - $150K *
Grow your career by applying your extensive systems engineering expertise in a dynamic environment. Collaborate with cross-functional teams, leveraging your skills to enhance system designs and soluti...
2 weeks ago
$90K - $120K *
Lead the charge in deploying complex server and cloud solutions. Collaborate with stakeholders to enhance infrastructure and automate processes, ensuring high-quality service delivery to clients while...
4 days ago
Senior Systems Operations Engineer - Major Problem Management
$100K - $130K *
Lead the charge in Major Incident and Problem Management by conducting root cause analysis, enhancing service quality, and fostering partnerships across business and technology teams in a dynamic envi...
Reposted yesterday
$151K - $175K *
Lead strategic enterprise solution engagements, guiding digital transformations and shaping deal strategies. Collaborate with executive stakeholders and cross-functional teams to deliver value-driven...
Reposted 5 days ago
Endpoint Security Solutions Lead SME
$120K - $150K *
Join a team that's advancing cybersecurity by leading endpoint protection operations for critical Department of War mission systems across classified and unclassified environments, ensuring rigorous d...
3 weeks ago
$78K - $250K *
Take ownership of complex systems engineering efforts, ensuring comprehensive requirement management, cross-discipline collaboration, and successful integration throughout the system lifecycle while m...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.