Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$137K - $151K *
Shape innovative technical solutions by collaborating with teams to define system requirements, develop architectural designs, and ensure alignment with customer objectives throughout the entire syste...
3 weeks ago
$137K - $151K *
Tackle complex engineering challenges by aligning technical solutions with customer and operational objectives, thriving in a collaborative environment throughout the system lifecycle from conception...
3 weeks ago
$110K - $130K *
Transform military aviation through leadership in complex systems engineering, managing multi-program execution while serving as a vital customer liaison. Drive design reviews, oversight of requiremen...
1 week ago
ServiceNow Engineer (SE1) (Government)
$108K - $165K *
Build and support innovative ServiceNow solutions to enhance organizational efficiency in a government setting, working hands-on in a collaborative hybrid cloud environment with a focus on continuous...
1 week ago
Senior Atlassian Engineer/Atlassian Help Desk Lead
$150K - $180K *
Advance collaboration by optimizing and managing Atlassian tools for federal clients, guiding stakeholders through enhancements, migrations, and training to foster efficiency and mission success in a...
Yesterday
Senior Atlassian Engineer/Atlassian Help Desk Lead
$150K - $180K *
Tackle complex challenges as you optimize, configure, and enhance the Atlassian tool suite, streamlining workflows and driving mission success for federal clients through collaboration and technical e...
Yesterday
Staff Mission Integration Engineer
$130K - $155K *
Elevate progress at the forefront of space exploration by integrating complex mission systems. Own spacecraft analysis, collaborate with cross-functional teams, and ensure mission success through expe...
2 weeks ago
Product Support Engineer - Google Cloud Platform
$90K - $110K *
Support our team in troubleshooting and resolving product issues within the Decision Management Product Suite. Collaborate with various stakeholders to ensure timely solutions while adhering to best p...
Reposted 1 week ago
$95K - $115K *
Empower systems reliability by automating and optimizing GCP environments. Collaborate with cross-functional teams to enhance performance and monitoring of cloud data platforms, ensuring high availabi...
Yesterday
Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East
$85K - $113K *
Take ownership of cost management and usage optimization, collaborating with cross-functional teams to enhance customer understanding and transparency in cloud billing and product utilization, ensurin...
4 days ago
Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East
$85K - $113K *
Analyze cloud usage metering and cost management, optimizing customer spend across product lines. Engage cross-functionally to resolve billing issues and enhance visibility, driving effective solution...
4 days ago
$152K - $206K *
Redefine systems engineering excellence by managing the full lifecycle of advanced SIGINT solutions, ensuring technical integrity while collaborating with stakeholders to meet evolving mission require...
3 weeks ago
Enterprise Service Technical Support Subject Matter Expert (SME)
$80K - $95K *
Grow your career with our dynamic team, providing Tier 2 IT support, managing network issues, and enhancing operations through effective collaboration and documentation. Bring your expertise to a vita...
2 weeks ago
$101K - $112K *
Empower success by driving systems engineering efforts throughout the lifecycle, ensuring technical solutions meet operational goals while fostering collaboration with diverse teams and stakeholders f...
3 weeks ago
$101K - $112K *
Transform technical solutions into operational success while driving systems engineering throughout the entire lifecycle. Collaborate across teams to develop high-level designs and ensure alignment wi...
3 weeks ago
Systems Engineer Skill Level 3 (EDR)
$149K - $177K *
Unlock potential by leading the architectural design and integration of advanced endpoint security platforms, ensuring robust threat containment and visibility across multi-domain infrastructures with...
2 weeks ago
Software Engineer III (ISTQB Certified)
$108K - $130K *
Champion the advancement of software solutions through testing and validation, ensuring robust operational support for naval technologies. Collaborate with multidisciplinary teams in an agile environm...
1 week ago
Support Engineer, Amazon Leo Enterprise Customer Support
$95K - $160K *
Transform complex networking challenges into solutions by leading high-severity incident resolutions and mentoring junior engineers, ensuring optimal network performance on a global scale through expe...
Reposted 5 days ago
SAP Specialized Sales Executive
$125K - $150K *
Pioneer strategic growth by driving SAP services sales, fostering key client relationships, and navigating complex dynamics to achieve ambitious sales targets in a fast-paced environment...
3 weeks ago
Senior Technical Support Engineer
$110K - $130K *
Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...
2 weeks ago
$88K - $105K *
Champion engineering support for the Amphibious Combat Vehicle program by collaborating with military and industry stakeholders to enhance system performance and drive technical solutions throughout t...
Reposted 1 week ago
$78K - $90K *
Join a team that's committed to designing and managing innovative storage and compute solutions, ensuring optimal performance and security across systems. Collaborate with stakeholders to drive operat...
1 week ago
$150K - $180K *
Join a dynamic team as you design and implement enterprise security architectures, ensuring robust protection against evolving cyber threats while leading in risk management, compliance, and security...
Reposted yesterday
$130K - $155K *
Join a team that's dedicated to securing enterprise systems through innovative cybersecurity solutions. Drive risk management, compliance, and security engineering efforts while collaborating across t...
1 week ago
$115K - $165K *
Champion innovative solutions by analyzing user requirements and system architectures, leading design and development, and providing technical guidance to ensure the integrity and integration of compl...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.