Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Electrical Engineering Technical Leader
$191K - $281K *
Lead the charge in defining and driving technical strategies for next-gen platforms, providing architectural leadership, and influencing industry standards through collaborative innovation and expert...
Reposted 4 days ago
$80K - $110K *
Optimize engineering strategies and troubleshoot complex operational issues in manufacturing and capital projects, ensuring high-quality outcomes and efficiency across multidisciplinary teams...
Reposted yesterday
Network Engineer V (Onsite Engineer - Extreme Certified)
$100K - $130K *
Join a team that's redefining network architecture by leading advanced design and optimization efforts for mission-critical educational operations in a high-performance environment, ensuring reliabili...
Reposted 5 days ago
$83K - $120K *
Grow your career with a role focused on driving technical sales, enhancing customer relationships, and collaborating with internal teams to meet account needs while achieving key performance metrics i...
3 weeks ago
$85K - $115K *
Support the implementation and maintenance of cybersecurity measures to protect critical information systems, ensuring compliance with policies while collaborating with various teams in a dynamic and...
Reposted 2 weeks ago
$80K - $110K *
Drive cybersecurity initiatives while implementing robust security controls, monitoring systems, and ensuring compliance with key DoW standards. Collaborate with cross-functional teams and contribute...
Reposted 2 weeks ago
$90K - $120K *
Unlock potential by designing and implementing innovative systems solutions for clients while managing complex projects in cloud, storage, and virtualization technology. Collaborate with clients and v...
Reposted 1 week ago
Host Based Systems Analyst III
$100K - $130K *
Manage cyber forensic investigations in cloud environments, enhancing security by analyzing threats and producing actionable insights. Collaborate with teams to respond to incidents, and optimize dete...
Reposted 6 days ago
$120K - $150K *
Develop leading enterprise architectures for the War Data Platform, ensuring secure and scalable solutions across multiple classification environments. Drive technology selection and governance to sup...
2 weeks ago
$120K - $160K *
Lead the charge in transforming complex operational requirements into scalable, secure system architectures on the War Data Platform, ensuring compliance and interoperability across diverse classifica...
2 weeks ago
$120K - $150K *
Drive enterprise architecture excellence by translating complex mission requirements into scalable, secure, and interoperable system designs across multiple security environments. Collaborate with sta...
2 weeks ago
$75K - $95K *
Transform the reliability of material handling systems through expert maintenance, troubleshooting, and optimization. Collaborate with teams to enhance operations while ensuring exceptional service an...
Reposted 3 days ago
Load Balancing Service Fulfillment Engineer
$100K - $120K *
Drive the design and support of Load Balancing infrastructure, optimizing service delivery and enhancing efficiency in a dynamic environment focused on innovative technical solutions and collaboration...
Today
Sales Engineer, Named Enterprise
$90K - $130K *
Join a team that's pivotal in driving technical solutions during the sales cycle, enhancing customer engagement and satisfaction through expert support and training in cutting-edge networking technolo...
4 days ago
Sales Engineer, Named Enterprise
$90K - $130K *
Support enterprise sales as a technical resource, guiding customer inquiries, demonstrating networking solutions, and providing ongoing training to ensure effective product utilization and client sati...
5 days ago
Sales Engineer, Named Enterprise
$100K - $130K *
Accelerate success as a technical leader in pre-sales and post-sales support, guiding enterprise clients through the technical landscape, showcasing products, and ensuring seamless integration to enha...
1 week ago
Software Development Engineer in Test II (SDET) - ArcGIS Enterprise
$101K - $167K *
Champion the building of innovative mapping and analytics solutions. Collaborate with cross-functional teams to enhance software quality through automated testing and frameworks in Java or Python, ens...
4 weeks ago
Engagement Manager, State Local Government / Education, AWS Professional Services
$131K - $177K *
Collaborate with diverse teams to lead cloud transformation initiatives and deliver exceptional customer outcomes. Leverage Agile methodologies to manage project lifecycles, align stakeholders, and en...
1 week ago
$100K - $130K *
Innovate robust cloud infrastructure and automated systems for hockey analytics. Lead design, development, and security practices while collaborating with cross-functional teams to deliver scalable, h...
4 weeks ago
Senior Technical Support Engineer
$89K - $120K *
Analyze and resolve complex technical issues for clients, enhancing product performance within the advanced support team. Collaborate with engineers, providing senior expertise in security solutions a...
2 weeks ago
Field Engineer/ Install Technical Team Lead (DSW - ROAD WARRIOR)
$85K - $90K *
Champion security system installations by leading teams in remote locations, managing projects from planning to execution, and ensuring compliance with regulations and standards across various sites...
3 weeks ago
$100K - $110K *
Engage in the design, development, and testing of secure radio communication systems. Collaborate with experienced engineers and support innovative projects to launch your career in military communica...
1 week ago
$100K - $110K *
Join a team that's advancing edge networking solutions to empower mission success! Collaborate with diverse professionals, driving innovation in a dynamic environment while enhancing product reliabili...
3 weeks ago
Software Engineering Technical Leader
$149K - $218K *
Join a team that's pioneering customer solution automation and qualification, driving impactful innovations in network technology, collaborating with global experts to develop robust testing framework...
1 week ago
Senior Engineer - L3 Support Engineer
$100K - $140K *
Manage complex technical escalations for VMstore products, providing expert resolution and preventing issues in high-pressure environments, while advocating for customer needs to engineering and ensur...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.