Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$66K - $99K *

Grow your career with a dynamic team as you install and maintain cutting-edge electron microscopes. Engage with customers in various sectors, ensuring the highest standards of service and equipment fu...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Elevate your career by driving technical analysis and software support for critical systems. Contribute to sustaining operations through expert configuration, testing, and training in a fully remote e...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead technical analysis and support for critical Navy systems, ensuring effective software and project management. Drive efficiency and transparency through Agile methodology and cloud operations whil...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Drive innovation by engaging with clients to build and deploy advanced AI systems. You will own the outcomes, navigating complexity to create value in diverse industries, ensuring the software develop...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Innovate product security strategies, ensuring compliance and patient safety through comprehensive security documentation, risk assessments, and architectural standards for FDA Class I/II medical devi...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Drive secure-by-design practices and enhance AI capabilities in product development, focusing on safety, vulnerability management, and regulatory compliance for medical devices and cloud software...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$111K - $131K *

Transform operational excellence by leading incident resolution, enhancing monitoring tools, and driving automation initiatives. Collaborate cross-functionally to implement permanent solutions and sha...

Today

  •   5 - 7 years exp.  •   Information Technology

$111K - $131K *

Join a dynamic team to drive platform reliability and incident management. Lead complex troubleshooting, enhance automation, and collaborate with cross-functional teams to improve service delivery and...

Today

  •   5 - 7 years exp.  •   Information Technology

$111K - $131K *

Help us drive operational excellence as you lead incident response and automation initiatives, enhancing system reliability and availability through innovative engineering and collaboration across tea...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower your career by managing knowledge sharing systems for Navy contracts. Drive process improvement and change management while leading a team to ensure all aircraft carrier availabilities meet hi...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Elevate your career by leading complex IT program management and integration efforts. Collaborate with cross-functional teams to fulfill strategic objectives, design secure cloud environments, and ens...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in ensuring software quality by applying testing expertise across complex applications. Collaborate with teams to execute test plans, analyze results, and uphold industry compliance wh...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$196K - $292K *

Advance your career by leading technical strategies for hybrid cloud and AI infrastructure solutions, connecting capabilities to customer value, and driving innovative initiatives that influence produ...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$138K - $209K *

Elevate your career by securing cloud operations with a focus on Azure and M365. As part of a dynamic SOC, you will innovate and resolve complex security incidents while ensuring the efficacy of monit...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform operational excellence at scale by designing and managing reliable Azure systems using GitOps and CI/CD practices. Drive innovation in cloud platforms through automation and enhance collabor...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Support operational excellence by driving automation, observability, and reliability for scalable Azure systems. Collaborate with teams on GitOps and modern CI/CD practices to enhance the payments eco...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $130K *

Drive the excellence in configuration management across development and operational systems. Engage collaboratively to establish and maintain configuration baselines while implementing CM procedures a...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $100K *

Unlock potential by delivering exceptional support to healthcare practices using innovative software solutions. Collaborate across teams to enhance client satisfaction and influence product developmen...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$74K - $96K *

Resolve complex technical issues as you support PowerEdge XE servers. Take ownership of customer challenges, collaborate with cross-functional teams, and drive operational excellence to enhance produc...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$91K - $169K *

Grow your career with a role that drives repair and enhancement processes for high-tech components. Collaborate across teams to analyze failures, streamline logistics, and support sustainment planning...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform customer challenges into innovative solutions by providing technical application support, delivering strategic insights, and collaborating across departments to ensure product alignment with...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Contribute to the design, development, and maintenance of scalable systems, ensuring optimal performance and security in cloud environments. Collaborate with teams to enhance system functionalities an...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Lead a team of software engineers to develop cloud-native solutions on AWS. Collaborate with product management and enhance engineering practices while fostering a culture of continuous improvement to...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$240K - $260K *

Lead the charge in transforming the VA ServiceNow platform, establishing architecture standards, and guiding technical decisions to enhance service delivery across multiple deployments at an enterpris...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$75K - $90K *

Transform executive support by anticipating needs, managing complex schedules, and driving cross-functional alignment in a dynamic environment. Engage in strategic initiatives and enhance operational...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.