Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$141K - $200K *

Contribute to cutting-edge networking solutions by providing technical support and collaborating across teams to deliver innovative IPU products, enhancing performance and security for top cloud servi...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$71K - $100K *

Champion the efficiency of semiconductor fabrication by expertly managing the movement and tracking of TEL target lots, ensuring optimal positioning for processing while maintaining strong relationshi...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Transform quality assurance across the WDP Core Integration portfolio by ensuring robust governance, compliance, and continuous improvement, directly enhancing mission execution and audit readiness fo...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$160K - $180K *

Unlock potential by tackling complex challenges through innovative engineering solutions. Collaborate closely with executive leadership to drive impactful initiatives and build AI-driven applications...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Join a dynamic team to deliver innovative AI solutions, collaborating with experts to integrate cutting-edge technology in enterprise contact centers, enhancing customer experiences through real-time...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$127K - $165K *

Reimagine cloud infrastructure strategies and governance across AWS and Azure environments, driving automated deployment, technical leadership, and seamless service transitions by utilizing infrastruc...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $135K *

Lead the financial management of large-scale projects by developing and implementing control measures to mitigate losses, analyzing costs, and collaborating on budgets to drive project success in a hy...

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$98K - $135K *

Transform your career by collaborating with stakeholders to implement financial controls, manage project costs, and provide vital reporting for large-scale projects, ensuring successful financial outc...

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$60K - $106K *

Engage with a dynamic team to support the deployment and management of advanced logistics systems for F-35 projects both domestically and internationally, ensuring optimal performance and reliability...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$98K - $135K *

Join a dynamic team driving project financial management and control measures. Leverage extensive project controls experience while collaborating with stakeholders to optimize budgets, schedules, and...

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $120K *

Pioneer customer success by providing expert technical support, debugging issues, and designing automation tools to enhance workflows. Collaborate with product and engineering to elevate user experien...

Today

  •   Less than 5 years exp.  •   Technical Services

$179K - $225K *

Transform the landscape of software engineering by leveraging deep expertise in diverse technologies and managing complex systems, while enhancing software development processes in a collaborative env...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$179K - $225K *

Drive innovative software solutions by developing and enhancing complex systems while ensuring optimal performance and adherence to design requirements. Collaborate with teams to tackle real-time data...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$179K - $225K *

Unlock potential by leading diverse software development projects, enhancing complex systems, and utilizing cutting-edge technologies to solve impactful challenges. Collaborate with experts in a dynam...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$179K - $225K *

Lead the charge in developing complex software systems by leveraging your extensive expertise in advanced technologies, system design, and software development processes within a fast-paced environmen...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $120K *

Champion operational efficiency by providing 24/7 technical support for cloud-based VMware infrastructure. Collaborate with diverse teams to troubleshoot complex issues, ensuring high platform availab...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $240K *

Inspire transformation at large enterprises by architecting cybersecurity strategies that align technical solutions with business outcomes, leveraging your expertise in SecOps, Zero Trust, and cloud s...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Lead the charge in enhancing enterprise AI security by designing and executing red team engagements, translating technical risks into actionable governance insights for large organizations...

Vancouver, BCIn-Person

Today

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Unlock your potential while providing IT operations support for Azure environments. Engage in problem-solving, performance monitoring, and cybersecurity compliance, ensuring system reliability and sec...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Lead innovative systems engineering efforts to develop robust solutions that ensure customer satisfaction while managing constraints across technical, schedule, and budget considerations...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$75K - $95K *

Join a dynamic team as an Enterprise Systems Administrator, supporting system integrations and improvements to optimize ERP and IT functionalities, working closely with stakeholders and ensuring smoot...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Join a dynamic engineering team to enhance our SaaS infrastructure by troubleshooting issues, implementing solutions, and ensuring system reliability, security, and performance while fostering a colla...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$185K - $230K *

Elevate mission-critical systems by deploying and maintaining robust application workloads, enhancing software delivery through automation, and fostering skilled developer environments that meet top-l...

Today

  •   5 - 7 years exp.  •   Information Technology

$168K - $219K *

Champion relationships with key stakeholders to drive sales growth and customer satisfaction. Leverage your expertise in enterprise software to penetrate new markets and foster strategic engagements w...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $113K *

Unlock potential by designing and developing scalable solutions in the Microsoft ecosystem. Focus on Power Platform and identity technologies to enhance digital experiences, enabling secure and effici...

Etobicoke, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.