Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$95K - $115K *
Lead the charge in automated testing and Scrum practices while supporting critical Navy projects. Collaborate with cross-functional teams, implement IV&V infrastructure, and drive software quality ass...
2 weeks ago
Staff Site Reliability Engineer, Government
$156K - $200K *
Engage with cross-functional teams to enhance government environment reliability and compliance. You will drive automation and incident resolution while establishing best practices for continuous deli...
1 week ago
Sales Engineer, Named Enterprise
$95K - $115K *
Innovate as a technical partner in enterprise sales, leveraging expertise to qualify leads, provide solutions, and enhance customer engagement through effective communication and support throughout th...
3 weeks ago
Sales Engineer, Named Enterprise
$110K - $130K *
Join a dynamic team as a Named Enterprise Sales Engineer, driving customer success through technical sales support, product demos, and post-sales training while engaging with diverse client needs in n...
4 weeks ago
$190K - $220K *
Partner with us to drive impactful sales solutions by leveraging your technical expertise in cybersecurity. Collaborate with the sales team to deliver effective demos and develop innovative solutions...
3 weeks ago
$190K - $220K *
Unlock your potential by collaborating with sales teams to deliver impactful product demos and technical expertise, driving security solutions for customers and helping shape strategic approaches that...
3 weeks ago
Inside Sales Engineer - Remote
$71K - $132K *
Engineer innovative solutions at the intersection of technology and customer needs. Leverage your expertise in precision motion control to drive sales and nurture customer relationships while deliveri...
4 days ago
Senior Assigned Support Engineer (AMER)
$126K - $213K *
Invent solutions for customers as a trusted technical advisor by leveraging your expertise in Linux, GitLab, and CI/CD to tackle complex challenges and enhance operational efficiency for major clients...
2 weeks ago
$110K - $120K *
Champion innovative infrastructure solutions as a Senior Systems Engineer, where you'll operate and enhance hybrid environments, lead projects, and drive automation, ensuring top-tier reliability and...
Reposted 4 days ago
$160K - $180K *
Join a team that's redefining business intelligence. You will engage with clients, manage presales cycles, and develop solutions, while collaborating across departments to enhance data accessibility a...
1 week ago
$85K - $105K *
Empower clients by leading IT projects from design to deployment, ensuring technical solutions meet their needs and satisfaction. Collaborate with teams while delivering exceptional customer service i...
5 days ago
Account Executive - Fed Civilian
$145K - $207K *
Build trusted relationships and drive cloud transformation strategies for key customers by collaborating closely with internal teams to ensure alignment with strategic business goals and optimizing ac...
3 weeks ago
Power System Protection Engineer
$85K - $170K *
Unlock new possibilities as you provide expert technical support for power system protection, helping customers enhance grid reliability and safety through innovative solutions and education...
Reposted 3 weeks ago
$75K - $90K *
Shape innovative solutions by analyzing system designs, ensuring compliance with security standards, and contributing to the engineering lifecycle for advanced systems in a collaborative environment...
2 weeks ago
Senior Engineering Manager – Incident Response
$184K - $289K *
Lead high-impact incident response in complex cloud environments, coordinating major security incidents. Manage a team, drive improvements, and implement AI tools for effective investigations while en...
3 weeks ago
Senior Technical Support Engineer
$95K - $120K *
Lead the charge in providing exceptional technical support, guiding customers through advanced troubleshooting while mentoring team members and driving process improvements across service offerings an...
2 days ago
Enterprise Solutions Engineer - North America
$110K - $130K *
Elevate customer success by architecting tailored AI solutions, driving technical sales, and enabling seamless integration. Collaborate with teams to optimize processes and support enterprise-level vo...
3 weeks ago
Enterprise Solutions Engineer - North America
$120K - $145K *
Empower your career with a dynamic role where you drive technical solutions and support enterprise customers through innovative AI technology while collaborating with sales teams to maximize impact an...
3 weeks ago
Sales Engineer (Mid-Enterprise, SouthWest)
$220K - $260K *
Accelerate customer success by partnering with Account Executives to deliver tailored security solutions. Drive discovery, manage technical evaluations, and maintain relationships throughout the custo...
2 days ago
ServiceNow - Engagement Manager/Program Manager - Onsite
$302K *
Lead ServiceNow engagements, manage multiple projects, ensure client satisfaction, and guide Agile teams to successful delivery while overseeing financial performance and fostering strong client relat...
3 weeks ago
Systems Engineer (Cisco Voice) -Expert
$175K - $190K *
Lead the charge in designing and implementing secure Cisco Voice systems while collaborating with cross-functional teams to ensure compliance and optimal performance in a large-scale enterprise IT env...
3 weeks ago
$135K - $160K *
Join a dynamic team of experts to design and optimize Azure cloud solutions, ensuring security, scalability, and efficiency. Collaborate across departments to develop robust infrastructures, implement...
3 weeks ago
Sr HSE Professional - Night Shift
$95K - $115K *
Innovate the OHSMS at site level, ensuring safety alignment with business goals. Lead culture change, manage compliance, and drive performance metrics to foster a high-safety standard across operation...
4 days ago
Subject Matter Expert (Software Maintenance) III
$110K - $130K *
Lead the charge in delivering expert software maintenance solutions, supporting innovation and operational excellence for naval systems. Collaborate with teams to ensure high standards in software tes...
2 weeks ago
$78K - $119K *
Engage deeply as a hands-on Security Engineer to enhance and innovate security controls, aligning with frameworks like ISO 27001 and NIST. Collaborate across teams to protect sensitive data and mainta...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.