Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Network Systems and Solutions Engineer
$141K - $200K *
Contribute to cutting-edge networking solutions by providing technical support and collaborating across teams to deliver innovative IPU products, enhancing performance and security for top cloud servi...
4 weeks ago
Process Improvement Specialist II
$71K - $100K *
Champion the efficiency of semiconductor fabrication by expertly managing the movement and tracking of TEL target lots, ensuring optimal positioning for processing while maintaining strong relationshi...
6 days ago
$100K - $130K *
Transform quality assurance across the WDP Core Integration portfolio by ensuring robust governance, compliance, and continuous improvement, directly enhancing mission execution and audit readiness fo...
3 weeks ago
Sr. Forward Deployed Engineer (Office of the CEO)
$160K - $180K *
Unlock potential by tackling complex challenges through innovative engineering solutions. Collaborate closely with executive leadership to drive impactful initiatives and build AI-driven applications...
4 weeks ago
$90K - $130K *
Join a dynamic team to deliver innovative AI solutions, collaborating with experts to integrate cutting-edge technology in enterprise contact centers, enhancing customer experiences through real-time...
4 days ago
$127K - $165K *
Reimagine cloud infrastructure strategies and governance across AWS and Azure environments, driving automated deployment, technical leadership, and seamless service transitions by utilizing infrastruc...
4 weeks ago
$98K - $135K *
Lead the financial management of large-scale projects by developing and implementing control measures to mitigate losses, analyzing costs, and collaborating on budgets to drive project success in a hy...
4 days ago
$98K - $135K *
Transform your career by collaborating with stakeholders to implement financial controls, manage project costs, and provide vital reporting for large-scale projects, ensuring successful financial outc...
4 days ago
Systems Engineer Associate- Level 1
$60K - $106K *
Engage with a dynamic team to support the deployment and management of advanced logistics systems for F-35 projects both domestically and internationally, ensuring optimal performance and reliability...
Reposted 6 days ago
$98K - $135K *
Join a dynamic team driving project financial management and control measures. Leverage extensive project controls experience while collaborating with stakeholders to optimize budgets, schedules, and...
4 days ago
Technical Support Engineer - AMER
$80K - $120K *
Pioneer customer success by providing expert technical support, debugging issues, and designing automation tools to enhance workflows. Collaborate with product and engineering to elevate user experien...
Today
$179K - $225K *
Transform the landscape of software engineering by leveraging deep expertise in diverse technologies and managing complex systems, while enhancing software development processes in a collaborative env...
2 weeks ago
$179K - $225K *
Drive innovative software solutions by developing and enhancing complex systems while ensuring optimal performance and adherence to design requirements. Collaborate with teams to tackle real-time data...
2 weeks ago
$179K - $225K *
Unlock potential by leading diverse software development projects, enhancing complex systems, and utilizing cutting-edge technologies to solve impactful challenges. Collaborate with experts in a dynam...
2 weeks ago
$179K - $225K *
Lead the charge in developing complex software systems by leveraging your extensive expertise in advanced technologies, system design, and software development processes within a fast-paced environmen...
2 weeks ago
Cloud Support Engineer II/Azure VMware Solution Operations Support Specialist
$90K - $120K *
Champion operational efficiency by providing 24/7 technical support for cloud-based VMware infrastructure. Collaborate with diverse teams to troubleshoot complex issues, ensuring high platform availab...
1 month ago
Sales Engineer , Enterprise Named
$200K - $240K *
Inspire transformation at large enterprises by architecting cybersecurity strategies that align technical solutions with business outcomes, leveraging your expertise in SecOps, Zero Trust, and cloud s...
6 days ago
AI Offensive Security Engineer
$100K - $130K *
Lead the charge in enhancing enterprise AI security by designing and executing red team engagements, translating technical risks into actionable governance insights for large organizations...
Today
$75K - $95K *
Unlock your potential while providing IT operations support for Azure environments. Engage in problem-solving, performance monitoring, and cybersecurity compliance, ensuring system reliability and sec...
6 days ago
$120K - $150K *
Lead innovative systems engineering efforts to develop robust solutions that ensure customer satisfaction while managing constraints across technical, schedule, and budget considerations...
1 week ago
Enterprise Systems Administrator
$75K - $95K *
Join a dynamic team as an Enterprise Systems Administrator, supporting system integrations and improvements to optimize ERP and IT functionalities, working closely with stakeholders and ensuring smoot...
2 weeks ago
$90K - $120K *
Join a dynamic engineering team to enhance our SaaS infrastructure by troubleshooting issues, implementing solutions, and ensuring system reliability, security, and performance while fostering a colla...
3 weeks ago
Sr. Site Reliability Engineer III (6448)
$185K - $230K *
Elevate mission-critical systems by deploying and maintaining robust application workloads, enhancing software delivery through automation, and fostering skilled developer environments that meet top-l...
Today
Account Executive, Enterprise - New Logo
$168K - $219K *
Champion relationships with key stakeholders to drive sales growth and customer satisfaction. Leverage your expertise in enterprise software to penetrate new markets and foster strategic engagements w...
2 weeks ago
Senior Product Engineer (Microsoft) - ITS - FT Support
$97K - $113K *
Unlock potential by designing and developing scalable solutions in the Microsoft ecosystem. Focus on Power Platform and identity technologies to enhance digital experiences, enabling secure and effici...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.