Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Lead Application Support Engineer
$100K - $130K *
Elevate your career by leading initiatives in Payments Modernization, enhancing platform reliability and performance. Collaborate with cross-functional teams to embed engineering best practices, ensur...
Reposted 1 week ago
$74K - $124K *
Collaborate with leaders to develop tailored client solutions, support sales initiatives, and drive innovation within a hybrid role, engaging in global opportunities and contributing to strategic busi...
1 week ago
$80K - $120K *
Transform field service engineering by providing vital support for C-sUAS systems, ensuring operational readiness through troubleshooting, training, and technical assistance to enhance mission success...
Reposted 1 week ago
Sr. Corporate Sales Engineer, AIDR (Remote)
$100K - $140K *
Partner with us to drive success as a Corporate Sales Engineer specializing in Next-Gen SIEM, collaborating with teams to unify security solutions and deliver exceptional customer experiences across a...
Reposted 1 week ago
Lead DevOps Site Reliability Engineer
$110K - $157K *
Transform cloud infrastructure by leading automation and integration efforts. Drive CI/CD and containerization practices, bridging development and operations while ensuring system resilience and opera...
6 days ago
$145K - $165K *
Grow innovative systems engineering solutions to meet user needs, leading design and development initiatives within a collaborative environment. Engage with stakeholders while ensuring the technical i...
Reposted 1 week ago
$90K - $120K *
Empower operational excellence by ensuring seamless vendor support and issue resolution for enterprise analytics platforms, enhancing capabilities for Joint All-Domain Command and Control missions cri...
2 weeks ago
$90K - $120K *
Empower mission success by leveraging your expertise in platform operations and IT support. As a critical team member, you'll drive operational continuity and enhance analytics capabilities in support...
2 weeks ago
Senior Product Support Engineer
$126K - $228K *
Accelerate progress at the forefront of security technology, providing expert escalation support and ensuring optimal performance for enterprise customers using cutting-edge solutions in a collaborati...
1 week ago
Account Executive - Splunk Commercial
$136K - $187K *
Accelerate growth by leveraging your SaaS sales expertise to drive revenue, cultivate customer relationships, and execute strategic pipeline initiatives within a dynamic team environment focused on in...
4 weeks ago
Account Executive - Splunk Commercial
$136K - $187K *
Accelerate revenue growth by driving strategic pipeline generation and enhancing customer experiences through collaboration. Make a direct impact within a dynamic sales environment while continuously...
4 weeks ago
Account Executive - Splunk Commercial
$136K - $187K *
Lead the charge in driving revenue growth for Commercial accounts, executing strategic initiatives to meet sales targets while enhancing customer experience through effective partnerships and innovati...
4 weeks ago
$210K - $240K *
Join a team that's shaping the future of national security through innovative systems engineering. You'll design and implement advanced data models and distributed systems, ensuring scalability and re...
2 weeks ago
$100K - $130K *
Join a dynamic team as you drive the design and implementation of enterprise integrations, collaborating with cross-functional teams to enhance system capabilities across cloud and on-premise platform...
Yesterday
$100K - $130K *
Grow your career with a collaborative team driving strategic technology solutions. Engage with clients to tackle business challenges by presenting innovative solutions while influencing product strate...
2 weeks ago
$70K - $95K *
Shape the future of physical security by designing and implementing cutting-edge systems, ensuring the highest standards of technical accuracy and integration across diverse project teams while empowe...
2 weeks ago
$90K - $130K *
Take ownership of customer technical support by resolving issues, building automation, and liaising between teams. Your problem-solving skills will help create an efficient support infrastructure whil...
5 days ago
Site Reliability Engineer III (SRE III)
$100K - $130K *
Advance service reliability and performance by ensuring uptime and scalability across cloud infrastructure, while mentoring teams and driving automation initiatives for continuous improvement and oper...
Reposted 1 week ago
$100K - $130K *
Reimagine endpoint protection by deploying and optimizing detection and response solutions. Collaborate with teams to establish SOPs, enhance SOC analyst capabilities, and safeguard enterprise systems...
1 week ago
$90K - $120K *
Join our team to deploy and configure edge computing systems that support critical industrial control environments, enhancing both uptime and safety through robust solutions and automation practices...
4 days ago
$200K - $240K *
Bring your expertise to the SLED sector, supporting sales with technical insights, customized demos, and PoC strategies while collaborating on solutions and participating in industry events to enhance...
2 weeks ago
$85K - $110K *
Transform your career by driving cyber incident response and threat detection for a leading federal agency. Engage with advanced network systems and enhance operational effectiveness in a collaborativ...
2 weeks ago
Enterprise Account Manager - SLED
$194K - $456K *
Inspire your career by managing large SLED accounts, driving growth, and maximizing profitability. Develop strong customer relationships while leveraging HPE's solutions to achieve their IT goals and...
Reposted 2 days ago
Enterprise Account Manager - SLED
$194K - $456K *
Join a team that's driving growth through strategic partnerships in large SLED accounts. Leverage your expertise to enhance customer relationships and IT solutions, optimizing profitability and transf...
Reposted 2 days ago
$90K - $120K *
Elevate network solutions by driving customer engagement and technical strategy. Collaborate with sales teams to design tailored network infrastructures that meet customer requirements, ensuring Nokia...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.