Support Escalation Engineer Jobs

Join our Engineering team to oversee technical escalations, ensuring the reliability of our platform. You will collaborate cross-functionally to prevent issues, enhance processes, and elevate customer...

Engage with the End User Services Team to design innovative solutions, integrating emerging technologies and ensuring system compliance to support customer needs and mission objectives effectively...

Champion high-impact customer escalations, serving as the primary advocate for strategic accounts. Drive timely resolutions across cross-functional teams while building strong relationships and amplif...

Join a team that delivers expert solutions and insights around contact center technologies. Engage with clients in a consultative capacity, balancing technical and business tasks while mentoring junio...

Transform critical networking solutions by leading escalations and optimizing Juniper technologies in high-stakes Federal environments. Drive root cause analyses, enhance customer satisfaction, and co...

Lead the charge in supporting SASE operations and troubleshooting; ensure seamless deployment and integration of cloud security services while collaborating across engineering and CyberOps teams for o...

Engage customers by resolving complex technical issues swiftly and empathetically. This remote role requires deep analysis, proactive communication, and cross-functional collaboration to enhance suppo...

Shape the future of cloud security by resolving complex technical issues for FedRAMP customers. Collaborate with development and support teams to ensure swift solutions to escalated matters and mainta...

Support the enhancement and stability of software through complex integrations and troubleshooting. Engage cross-functionally to resolve escalated issues and optimize workflows, driving customer succe...

Deliver exceptional monitoring and support for our network operations, ensuring uptime and reliability of service. Collaborate with teams and leverage technical expertise to resolve incidents efficien...

Transform enterprise communications by leading technical escalations and mentoring engineers. Provide trusted technical leadership, solve complex issues, and strengthen customer relationships in a hig...

Deliver exceptional technical expertise to diagnose and resolve complex product issues, supporting enterprise customers and collaborating across teams to ensure successful integrations and custom solu...

Elevate your technical expertise by providing top-tier support to clients, managing complex network issues, and collaborating with internal teams. Optimize customer experiences while expanding your sk...

Transform complex engineering challenges into innovative solutions by leading systems engineering efforts, fostering collaboration, and ensuring seamless interoperability across diverse components and...

Shape exceptional customer outcomes by leveraging your technical expertise and pre-sales skills. Collaborate cross-functionally to engage with clients, deliver impactful presentations, and influence o...

Innovate the future of technology solutions by engaging with top customers, leading impactful presentations, and driving business outcomes through collaboration with cross-functional teams in a dynami...

Shape the future of client IT support by resolving complex network and server issues, guiding a dedicated team, and ensuring exceptional service. Leverage your technical expertise to mentor others whi...

Empower customer success as you lead the Escalation Management team, tackle complex technical challenges, and drive meaningful outcomes through effective collaboration and innovative coaching solution...

Grow your career with a collaborative team dedicated to optimizing customer experience through technical expertise and robust support solutions for enterprise clients, enhancing their use of leading t...

Join a team that's pioneering energy efficiency solutions through expert engineering. Lead technical strategies for retro-commissioning projects, optimize systems, and mentor staff to ensure successfu...

Transform endpoint management by designing and implementing automation and operational excellence in Microsoft and Apple ecosystems, ensuring seamless migration and support for diverse customers...

Lead the charge in transforming user experiences by efficiently addressing escalations. Collaborate with cross-functional teams to identify and resolve root issues, ensuring high-impact solutions that...

Lead the charge in system engineering solutions, guiding cross-functional teams to achieve robust project outcomes while leveraging extensive experience and a collaborative approach...

Empower innovation in RAN solutions by providing expert technical support and troubleshooting. Collaborate across teams to enhance product performance and drive customer satisfaction. Lead initiatives...

Transform technical challenges into solutions by providing expert software support to users, ensuring optimal performance of enterprise applications, and fostering strong relationships through effecti...