Support Escalation Engineer Jobs

Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...

Drive your career forward as the first Sales Engineer, shaping product demos and technical strategies for upper mid-market and enterprise manufacturers. Your insights will influence our roadmap and sa...

Empower our Support team by analyzing metrics, enhancing AI tools, and driving operational excellence. Collaborate with cross-functional teams to optimize processes and improve customer experience thr...

Champion advanced endpoint solutions as a Tier III engineer, diagnosing complex incidents and overseeing permanent fixes across multiple classified environments. Collaborate with vendors, lead problem...

Optimize customer deployments by transforming validated AI solutions into effective workflows. Collaborate with clients to ensure technical acceptance and implement seamless integrations while maintai...

Elevate your career by leading technical discovery and solution design for agentic AI implementations. Collaborate with engineering teams to assess requirements, build demonstrations, and ensure succe...

Unlock potential by leading technical discovery and solution design for agentic AI implementations. Collaborate with customers to assess needs, document requirements, and ensure successful handoffs to...

Transform complex application support by providing Tier 3 engineering expertise, troubleshooting production issues, and collaborating across teams to enhance system reliability and performance. Drive...

Transform critical production systems as a Lead Site Reliability Engineer, ensuring reliability, performance, and security. Collaborate with DevOps and security teams to enhance system resilience and...

Champion incident response efforts by monitoring and analyzing security systems, correlating events, and leading investigations to enhance cybersecurity posture in a dynamic, global team environment...

Shape the future of cybersecurity by leading incident response efforts, monitoring systems, and enhancing security protocols. Collaborate with a global team to protect customer environments and drive...

Lead the charge in enhancing cybersecurity measures for enterprise systems, ensuring compliance and operational efficiency through systematic analysis and integration of security protocols and methodo...

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

Unlock potential by coordinating escalations between external users and internal resolver groups, ensuring effective communication and comprehensive analysis to drive successful ticket resolution and...

Advance systems engineering initiatives by supporting PMO with critical documentation, data gathering, and analysis. Collaborate on requirements verification and lifecycle planning to enhance project...

Lead critical technical escalations and serve as the trusted advisor for complex enterprise communications issues, mentoring engineers and strengthening governance in a mission-critical environment...

Transform your career by developing complex software applications in a dynamic federal environment. Collaborate with teams to design, code, and maintain systems while ensuring compliance with technica...

Transform your career by shaping the future of solutions architecture. As a key member of our founding team, you'll lead technical sales, build trust with IT leaders, and create innovative demos that...

Join our founding Solutions Engineer team to shape world-class solutions architecture. You'll lead the technical pre-sales cycle, earning trust from IT and security buyers while building the foundatio...

Lead the charge in defining world-class solutions architecture, owning the technical pre-sales cycle for strategic customers. Collaborate with GTM leaders to shape demos and evaluations, building a fo...

Elevate your career by providing expert technical support and mentorship to Enterprise Customer Support Engineers, ensuring exceptional customer satisfaction through advanced troubleshooting and colla...

Transform customer success through technical expertise as you support mobile SDK applications, analyze software issues, and provide strategic insights to enhance the adoption of location services thro...

Join a team that's dedicated to resolving complex technical issues in a fast-paced environment, enhancing customer satisfaction and operational excellence while supporting PowerEdge XE servers...

Engage in resolving complex technical issues for PowerEdge XE servers, enhancing support processes and customer satisfaction in a dynamic environment. Collaborate with cross-functional teams to drive...

Transform media processing workflows by providing expert application support, troubleshooting complex issues, and ensuring seamless operations across Windows and Linux environments while collaborating...