Support Escalation Engineer Jobs

Partner with us to drive customer satisfaction by managing escalations, diagnosing product issues, and improving collaboration across global teams. Your expertise will help enhance our support service...

Lead complex investigations end-to-end, enhance product stability, and advocate for enterprise customers by driving systemic improvements and collaborating closely with engineering teams to resolve te...

Join a dynamic team that delivers exceptional support experiences for global enterprises. Engage in complex investigations, advocate for customers, and drive systemic improvements to elevate product p...

Drive software solutions by analyzing issues and collaborating with teams to improve CRM products, enhancing performance and user experience while ensuring effective consultation and optimal configura...

Champion exceptional customer support through complex investigations, improving product reliability. As part of a global team, you’ll impact Fortune 500 enterprises by delivering insights that drive s...

Shape the future of cloud services by managing operational relationships and enhancing vendor support. Drive efficiency through GenAI solutions in a thriving, fast-paced environment while ensuring hig...

Lead the charge in resolving high-impact customer escalations in cybersecurity. Collaborate across functional teams to ensure rapid issue resolution while enhancing overall customer experience and sup...

Join a team that delivers expert solutions and insights around contact center technologies. Engage with clients in a consultative capacity, balancing technical and business tasks while mentoring junio...

Champion federal cybersecurity by mastering SIEM operations, log management and threat detection. Join a dynamic team dedicated to enhancing national security through vigilant monitoring and incident...

Bring your expertise to optimizing network management tools for a federal program. Lead efforts in configuring and integrating software to enhance network performance, ensuring business applications r...

Shape the future of cloud security by resolving complex technical issues for FedRAMP customers. Collaborate with development and support teams to ensure swift solutions to escalated matters and mainta...

Join a team that's dedicated to delivering exceptional technical support by diagnosing and resolving complex customer issues, advocating for product improvements, and collaborating across teams to enh...

Join a team that's dedicated to supporting customers through technical challenges while collaborating with engineering teams to enhance product quality and ensure customer satisfaction in diverse envi...

Engage in critical systems engineering efforts, leveraging over a decade of expertise to guide complex projects and collaborate with diverse stakeholders, ensuring successful execution and delivery of...

Lead the charge in solving complex customer challenges through end-to-end issue ownership, bridging the gap between engineering and real-world applications to enhance product quality and reliability...

Accelerate your impact by building a scalable enablement engine to drive the success of deployment strategists, enhancing their productivity and ensuring customer success in complex B2B technology env...

Accelerate progress at the frontline of customer support, owning complex escalations and collaborating across teams to deliver innovative solutions and enhance client satisfaction. Bring your technica...

Drive technical leadership in cloud solutions, overseeing integration and operation of complex environments while ensuring adherence to DoD policies. Leverage strategic design to optimize client infra...

Advance mission success by delivering expert technical and operational support. Lead system integration and ensure alignment with strategic goals, while enhancing situational awareness for Joint Staff...

Lead the charge in shaping innovative technical solutions and engagement strategies. Collaborate with customers to solve complex challenges, design tailored architectures, and drive successful outcome...

Contribute to the design and management of infrastructure solutions to enhance system reliability, optimize performance, and automate processes, while collaborating with development teams for best pra...

Champion security solutions by analyzing network integrity and mitigating risks. Collaborate with cross-functional teams to enhance detection capabilities and respond to security incidents, contributi...

Unlock potential by leading the design, implementation, and management of access management solutions, utilizing your expertise in Azure Entra ID, Active Directory, and Okta to drive optimal security...

Join a dynamic team to optimize the reliability and scalability of a large-scale security platform, ensuring observability and automated response across complex pipelines while driving systemic improv...

Empower healthcare organizations by providing essential technical support to facilitate smooth Electronic Health Record (EHR) integration, ensuring effective data exchange and addressing technical cha...