Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

1,000+

Director, Customer Success Jobs

Average Salary: $130,063

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Top companies hiring for Director, Customer Success

Salesforce Workday PWC ZS Associates Samsara Comcast Elevance Health Johnson & Johnson EVERSANA Zendesk LiveRamp DocuSign Harrison and Star Deloitte Pure Storage

Top similar job titles to Director, Customer Success

Customer Success Manager jobs Account Director jobs Customer Success Specialist jobs Customer Success Engineer jobs Sales Enablement Specialist jobs Senior Program Manager jobs Director jobs Partnerships Manager jobs Project Manager jobs Partner Success Manager jobs Regional Sales Manager jobs Account Manager jobs Senior Project Manager jobs Senior Quality Manager jobs Customer Service Manager jobs

Top cities hiring for Director, Customer Success

New York, NY jobs San Francisco, CA jobs Chicago, IL jobs Atlanta, GA jobs Austin, TX jobs Boston, MA jobs Toronto, ON jobs Seattle, WA jobs Denver, CO jobs Dallas, TX jobs

Frequently Asked Questions (FAQ)

What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.