Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$125K - $155K *

Join a team that's dedicated to enhancing customer success by leading a high-performing group of CSMs. Drive measurable value across a diverse portfolio, ensuring operational excellence and fostering...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Contribute to customer success by driving measurable outcomes for enterprise clients. Collaborate with cross-functional teams to enhance adoption, retention, and growth, ensuring strategic alignment w...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Transform client services in market research by driving growth, building enduring relationships, and elevating delivery standards while expanding business opportunities in the life sciences sector thr...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a $15-20M portfolio. Collaborate with cross-functional teams to drive measurable outcomes, stabilize programs, and foster client relationships...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a diverse portfolio to drive measurable outcomes. Collaborate with client executives, optimize delivery models, and mentor teams to ensure succ...

Edmonton, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...

Toronto, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform client experiences by leading AI-driven contact center solutions. Manage a diverse portfolio, ensuring delivery excellence and strategic growth while mentoring a high-performance team in a d...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Oversee the delivery of complex CX AI programs, ensuring measurable outcomes and client satisfaction. Lead a multidisciplinary team, manage a $15-20M portfolio, and drive growth through strategic part...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a dynamic team to lead CX AI delivery, transforming complex programs into measurable outcomes. Manage a $15-20M portfolio, drive client engagement, and foster innovation in AI-driven customer exp...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by managing complex relationships with multi-hospital systems, guiding clients through intricate reimbursement processes, and influencing strategies that drive partnerships and operat...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$152K - $221K *

Lead the charge in driving customer success through strategic engagement, ensuring alignment between sales and professional services while fostering strong relationships to enhance customer satisfacti...

5 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$220K - $250K *

Engage with clients and lead account teams to drive strategic growth and deliver exceptional service. Foster collaboration, inspire trust, and develop talent while ensuring flawless client retention a...

3 days ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Elevate event experiences by managing diverse corporate programs, from flagship conferences to internal meetings. Collaborate cross-functionally to ensure seamless execution, budget adherence, and imp...

Colorado, USRemote

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$100K - $120K *

Grow your career with us by managing customer relationships, driving satisfaction, and ensuring success as a trusted advisor. You'll lead onboarding, identify opportunities for expansion, and advocate...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$161K - $269K *

Lead the charge in transforming data-driven decision-making across a global organization by developing and executing a comprehensive BI strategy, fostering cross-functional partnerships, and advancing...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$161K - $269K *

Lead the charge in transforming business intelligence strategies into actionable insights. Collaborate with cross-functional teams to enhance data-driven decision-making and drive measurable business...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $112K *

Unlock customer insights by leading transformative research initiatives. Collaborate with diverse stakeholders to enhance end-to-end customer experiences, ensuring data-driven decisions that align wit...

Mississauga, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $112K *

Champion customer experience excellence by leading cross-functional teams to define, govern, and measure customer satisfaction strategies that enhance engagement and drive business outcomes...

Mississauga, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Accelerate progress at enterprise-level security transformations by guiding Fortune 100 clients through DevSecOps adoption. Leverage your expertise to build trusted relationships, drive value, and inf...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $190K *

Transform your career by leading global customer operations. Drive change, enhance service delivery, and collaborate with senior leadership to shape strategic initiatives while managing vendor relatio...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $150K *

Join a dynamic team as you build strategic partnerships with enterprise customers, driving retention and growth while advocating for their success with innovative solutions and collaborative internal...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Drive customer success by fostering strategic relationships with enterprise clients, enhancing solution adoption, and ensuring retention through proactive engagement and collaboration across teams...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Engage enterprise customers by fostering strategic relationships, driving retention, and identifying growth opportunities. Collaborate across teams to enhance solution adoption and ensure customer suc...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Drive customer success by managing strategic relationships with enterprise clients. Focus on retention, engagement, and growth while collaborating with internal teams to enhance solution adoption and...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $210K *

Manage and expand global customer relationships post-sale, driving renewals and upsells. Lead a high-performing team with a focus on strategic account growth, collaboration, and operational excellence...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.