Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$190K - $260K *

Lead the charge in operationalizing ecosystem strategies across multiple partners, enhancing co-sell and fulfillment processes, and developing scalable engagement models to drive revenue growth and ec...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in shaping global scientific communications by developing and executing strategic publication plans. Collaborate across teams to drive innovation and operational excellence while ensur...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Lead the establishment of a new customer operations capability focused on radar systems. Drive growth strategies, manage specialized operator pipelines, and nurture partner relationships to enhance op...

3 days ago

  •   15+ years exp.  •   Aerospace & Defense

$80K - $120K *

Lead customer success initiatives by bridging technology and clients, ensuring value through expert guidance and consultation in both academic and commercial sectors for optimal outcomes...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K *

Transform customer engagement through strategic communication initiatives. Drive user adoption with effective marketing campaigns and storytelling while closely monitoring product performance and alig...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Take ownership of a transformative demand generation strategy, leading a high-performing team to enhance pipeline quality, optimize marketing efficiency, and leverage AI technologies to drive B2B grow...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$161K - $284K *

Transform global HR service delivery through innovative technology solutions, enhancing employee experience and operational efficiency while leading a diverse, distributed team across multiple regions...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$140K - $150K *

Join a team that's focused on driving customer success for enterprise clients. Own the full lifecycle of customer relationships, ensuring retention and growth through strategic engagements and data-dr...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $240K *

Join a team that empowers growth through innovative marketing strategies. As a key leader, you'll drive performance and product marketing, scaling advisor acquisition using AI tools while collaboratin...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$220K - $270K *

Inspire change by leading Patient marketing strategies and digital execution for COMP360. Collaborate across functions to drive patient awareness, support commercial goals, and enhance mental health c...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Drive client success by leading a high-performing team of account managers, building strategic relationships with C-suite executives, and implementing retention strategies to ensure long-term growth a...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Join a team that's dedicated to enhancing customer success through relationship-building, strategic insights, and a commitment to delivering value throughout the customer journey...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $180K *

Engage in leading a North American sales vertical, converting PLG success into enterprise revenue. Build a high-performing team while directly closing strategic deals and establishing operational exce...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Join our team as you manage enterprise-level government customers, fostering relationships that drive success through strategic guidance, product adoption, and customer satisfaction. Collaborate acros...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$134K - $241K *

Analyze complex commercial transactions and lead a high-performing team. Collaborate with Sales and Finance to structure deals, drive strategic decisions, and enhance processes that support business g...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$350K - $400K *

Join a trailblazing team to reshape post-sale strategies for AI-native products, driving value and customer relationships in elite legal and corporate sectors. Own customer success metrics, build team...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Transform audit workflows by driving customer success and adoption in our innovative platform. Leverage deep audit expertise to enhance team performance, ensuring efficient engagements and measurable...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Collaborate with audit teams to drive platform adoption and ensure successful audit outcomes. Employ hands-on expertise and guidance to modernize workflows, enabling high-quality, efficient audits and...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$105K - $130K *

Unlock potential by driving customer satisfaction and retention as a vital advisor for enterprise clients. Your expertise will enhance their journey, facilitate growth, and shape our customer success...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$105K - $130K *

Join a team that drives customer satisfaction and retention by serving as a strategic advisor to enterprise clients, ensuring they realize value from our platform and encouraging growth through collab...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$81K - $120K *

Unlock potential by managing key SMB customer relationships, driving retention and growth while ensuring measurable outcomes throughout the customer lifecycle. Collaborate with teams to deliver tailor...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$81K - $120K *

Partner with us to drive the success of our highest-value SMB customers. In this role, you’ll manage a tailored portfolio, ensuring customer satisfaction while fostering growth through strategic engag...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$81K - $120K *

Champion customer success through strategic partnership and growth. Manage a high-value portfolio, drive outcomes across the customer lifecycle, and leverage data insights. Collaborate closely with Ac...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $150K *

Drive product management initiatives that align with client needs and foster cross-department collaboration to deliver innovative pricing solutions. Lead a dedicated team, enhance client relationships...

5 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$140K - $160K *

Lead the evolution of a high-performing customer success organization, focusing on strategy, retention, and expansion. Collaborate across teams to deliver exceptional value while driving revenue growt...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.