Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$120K - $145K *

Transform enterprise learning by leading innovative strategies that enhance workforce readiness, drive technology adoption, and foster leadership capabilities. Collaborate with cross-functional leader...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Champion growth in the SLED NYC market by leveraging executive relationships, driving strategic programs, and collaborating with cross-functional teams to deliver innovative solutions and enhance cust...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the enterprise IAM architecture strategy, driving secure identity solutions across diverse ecosystems while enhancing compliance and reducing cyber risk to support business growth and digital tr...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$122K - $150K *

Join a dynamic team as you develop and execute IT sourcing strategies, managing vendor relations while collaborating with senior leaders to ensure alignment with business objectives...

Reposted today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$122K - $150K *

Unlock potential by leading IT sourcing and vendor management strategies, ensuring alignment with business objectives, and fostering collaboration with senior IT leaders to optimize organizational eff...

Reposted yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$122K - $150K *

Shape IT sourcing strategies and vendor management processes to align with business goals, managing complex contracts and relationships within the IT organization while fostering collaboration and dri...

Reposted yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Elevate partner relationships in a strategic leadership role responsible for guiding a team and enhancing partner success through AI-driven workflows and high-touch service...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$81K - $90K *

Drive growth by engaging prospects and revitalizing opportunities. As a key player in our sales team, you'll leverage your skills in outbound prospecting and business development to achieve ambitious...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $130K *

Grow your career with a transformative operations leadership role focused on scaling packaging and kitting operations while enhancing quality and delivery. Lead a dedicated team to drive meaningful ch...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $130K *

Lead our operations team to scale packaging and kitting from $5M to $10M, enhancing quality and delivery. Drive continuous improvement and optimize our ERP system while fostering meaningful work exper...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $130K *

Transform operations by scaling packaging from $5M to $10M while enhancing quality and delivery. Lead a dedicated team, optimize ERP systems, and create meaningful work experiences for individuals wit...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$158K - $197K *

Elevate your career by leading strategic sourcing initiatives, enhancing vendor performance, and driving procurement excellence. Collaborate with diverse teams to implement sustainable practices and o...

Toronto, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$158K - $197K *

Empower your career by leading strategic sourcing initiatives, enhancing vendor performance, and driving operational excellence. Collaborate with diverse teams to implement sustainable procurement pra...

Markham, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$180K - $200K *

Join a dynamic team as a strategic leader to drive the public sector channel strategy, focusing on the U.S. federal market. Build relationships, execute go-to-market plans, and empower partners to del...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$218K - $300K *

Champion growth in the Home Devices market by leading Dolby Vision's strategy, product portfolio, and cross-functional teams to drive revenue and deliver exceptional consumer value across a diverse ra...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$165K - $204K *

Join a team that's transforming contact centre operations into a scalable, advice-led channel. Lead strategic initiatives, modernize capabilities, and drive measurable outcomes in a dynamic, inclusive...

Surrey, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$155K - $170K *

Lead the charge in shaping trade marketing strategies and advisor engagement. Collaborate across teams to drive sales growth, enhance brand consistency, and deliver impactful campaigns while mentoring...

Yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$198K - $298K *

Optimize global endpoint management by leading a high-performing team to enhance security, streamline operations, and improve employee experience across diverse device ecosystems. Drive strategy and i...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$198K - $298K *

Join a team that's redefining endpoint management and security for a global workforce. Lead strategic initiatives, drive innovation, and enhance employee experience across diverse device ecosystems wh...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$198K - $298K *

Lead the charge in global endpoint management, driving strategy and security for diverse device ecosystems. Collaborate cross-functionally to enhance employee experience while ensuring robust security...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$198K - $298K *

Transform the future of endpoint management by leading a global team to enhance security, optimize device performance, and elevate employee experience across diverse platforms. Drive strategy and inno...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$192K - $307K *

Create impactful marketing strategies to engage top health systems, driving brand alignment and demand generation while equipping senior leaders with compelling executive content for strategic engagem...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Healthcare

$115K - $160K *

Drive your career forward by enabling the Groups team to excel in revenue generation through innovative training, AI-driven tools, and strategic partnerships, ensuring consistent performance and growt...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$177K - $265K *

Advance your career by leading the global strategy for onsite power generation, enhancing resiliency and sustainability across data centers while collaborating with cross-functional teams to implement...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Information Technology

$195K - $293K *

Lead the charge in developing a global onsite power generation strategy, enhancing capacity, resiliency, and sustainability across data centers. Collaborate with cross-functional teams to implement co...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.