About the RoleThe Director of Partner Success sits at the intersection of relationship management, strategic growth, and team leadership. You will own a portfolio of high-value partner relationships while simultaneously leading a team of Senior Partner Success Managers - setting the standard for what exceptional partner experience looks like at The Suite.
Our partners are law firms, legal tech companies, and finance and fintech firms that sponsor events for The Suite's ecosystem of senior legal and finance executives. Their sponsorships span intimate dinners and local events, large-scale conferences, and digital placements across our platform - making each partnership multifaceted and high-touch by nature.
This role is for someone who can be both a hands-on partner advisor and a credible team leader - someone who thrives in a high-touch, high-accountability environment and is excited about using AI to build the infrastructure that scales it. You will be expected to model and champion an AI-forward way of working, introducing automations, tools, and agents that make your team meaningfully more effective and improve the experience for partners.
Partners expect a concierge-level experience and a counterpart who understands their world. You will be the person who makes that happen.
Responsibilities- Directly manage a team of Senior Partner Success Managers - providing coaching, accountability, and a clear vision for what great looks like on this team
- Own your own book of business, managing a portfolio of partners end-to-end from onboarding through renewal and expansion
- Build trusted, high-touch relationships with partners - serving as their primary advisor and point of contact across their entire sponsorship experience
- Deeply understand each partner's goals and proactively align them to the right opportunities across The Suite's platform, events, and programming
- Translate partner activity into clear ROI narratives - surfacing insights, wins, and strategic value in ways that resonate with senior business leaders
- Identify and close growth opportunities including upsells, expansions, and new partnership constructs that align with partner priorities and available inventory
- Monitor partner health metrics and proactively address risk while keeping renewal and expansion pipelines consistently full
- Lead and contribute to planning, execution, and tracking of partner-focused initiatives across the business
- Champion an AI-forward operating model - building automations, agents, and internal/external-facing tooling that accelerate results, scale the team's capacity, and enhance the partner experience
The AI-forward mandateThis is where you'll have real leverage. We want someone who is excited to build agents that scale our impact; not just use AI as a writing or research assistant.
- Design and deploy partner success agents for recurring workflows
- Automate data flows between Hubspot, Airtable, DocSend, Gmail, and more
- Continuously improve and expand the agent stack as the business grows and new needs emerge
- Document your agents and workflows so the whole team can understand and maintain them
Qualifications- Proven experience in enterprise customer or partner success, with a track record of managing complex, high-value relationships at a senior level
- Experience managing or mentoring team members, with a natural instinct for developing people and holding high standards
- Background working with partners or clients where in-person events, sponsorships, or experiential programming were a meaningful component of the relationship
- Demonstrated ability to learn and deeply understand partner goals; bonus points for having previously worked with professionals in legal or finance
- Demonstrated ability to lead or meaningfully contribute to AI-focused initiatives - whether building automations, deploying agents, or driving adoption of AI tools within a team
- Strong commercial instincts - comfortable identifying upsell and expansion opportunities and driving them to close
- Exceptional communicator who can distill complex activity into executive-ready insights and build genuine rapport with senior stakeholders
- Highly organized and data-oriented, with a habit of monitoring partner health metrics and acting on signals proactively
