Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$180K - $220K *

Unlock growth by leading enterprise sales engagements in Professional Services. Utilize your sales acumen and marketing expertise to enhance digital strategies, while providing exceptional client mana...

Today

  •   8 - 10 years exp.  •   Business Services

$180K - $210K *

Elevate revenue generation by leading a national inside sales organization. Design scalable processes, foster high-performance culture, and drive predictable sales outcomes through collaboration and i...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $210K *

Advance your career by leading a national inside sales organization to drive revenue growth. You'll develop strategies, optimize processes, and mentor next-gen leaders while collaborating cross-functi...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$325K - $375K *

Lead the charge in building and managing a high-performing sales team focused on driving customer acquisition and revenue growth in the Mid-Enterprise sector, executing strategic sales initiatives acr...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Build your expertise in driving double-digit growth while leading a dynamic team of BDRs. Shape the Go-To-Market strategy and implement best practices to empower your team in the fast-paced AI softwar...

Calgary, ABIn-Person

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $174K *

Champion customer engagement by leading a high-performing team to optimize supply chain initiatives and enhance partnerships with Grocery and HIPE retailers. Drive accountability, data analytics, and...

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Drive the Customer Success organization, leading a team to enhance global customer relationships and ensure consistent outcomes. Collaborate cross-functionally to manage risks and improve service deli...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $175K *

Seeking a strategic Director of Integrated Marketing to spearhead growth initiatives through enterprise and account-based marketing, leading a multi-channel approach and collaborating across various t...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Champion a data-driven Customer Success program that enhances retention, proactively identifies risks, and efficiently engages a diverse customer base through innovative workflows and analytics. Lead...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Tackle customer success on a large scale by creating a data-driven program. Oversee risk identification, engagement strategies, and operational workflows to enhance customer retention and streamline p...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$122K - $204K *

Drive successful delivery of innovative solutions for MSOs and broadband providers. Collaborate with internal and external teams to execute product initiatives from concept to rollout, ensuring they m...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Elevate financial integrity and operations by overseeing all accounting functions, ensuring compliance, and leading a dynamic team to support organizational growth and strategic initiatives while enha...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Optimize financial operations by overseeing accounting functions, mentoring teams, and ensuring compliance with GAAP. Drive performance improvements and deliver accurate financial reports to support s...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$75K - $87K *

Unlock potential by leading engagement strategies to enhance client relationships and drive sales growth, while efficiently managing health information exchange services and optimizing operational wor...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$200K - $225K *

Champion global workforce strategies, optimizing headcount planning and outsourcing while driving productivity metrics and data analysis to enhance organizational efficiency and performance. Lead cros...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$160K - $200K *

Lead the charge in building a high-performing Customer Success organization that drives adoption, retention, and expansion in a dynamic B2B SaaS environment, while establishing strategic partnerships...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform the Customer Care function by delivering high-quality service, optimizing operations, and developing high-performing teams to enhance customer satisfaction and drive business outcomes in a d...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$202K - $305K *

Champion the evolution of shared services in a key product platform, leading a dedicated team while ensuring scalable and secure experiences. Collaborate across functions to deliver cutting-edge ident...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$95K - $105K *

Create strategic growth in technology retail by leading national programs and client partnerships. Drive operational excellence while developing high-performing teams to enhance client relationships a...

Mississauga, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$136K - $158K *

Drive excellence in customer experience by leading operations, enhancing services, and optimizing performance across various channels. Inspire a high-performing team to meet service standards, ensurin...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $97K *

Pioneer innovative strategies in customer acquisition and engagement by leading teams that drive revenue growth and enhance eCommerce performance through collaboration and technical support in a dynam...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Build impactful HCP engagement strategies in the dynamic life sciences sector. Collaborate with cross-functional teams to design measurable frameworks that enhance healthcare professional interactions...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$145K - $175K *

Contribute to transformative healthcare by leading integrated HCP engagement strategies. Drive measurable outcomes through omnichannel planning and stakeholder mapping, while shaping the future of med...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Transform insights into actionable marketing strategies while leading a team, maximizing advertiser investments, and engaging with cross-functional teams to drive business growth in a dynamic retail m...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Media

$85K - $100K *

Partner with us to optimize CRM and marketing automation strategies, driving measurable B2B campaigns and enhancing audience engagement through effective data and segmentation practices across Salesfo...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.