Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$167K - $245K *

Accelerate IT innovation by leading operations and engineering teams that enhance productivity and security for a 500+ remote workforce, while embedding AI and automation into core processes for optim...

United StatesRemote

Reposted today

  •   11 - 15 years exp.  •   Information Technology

$140K - $170K *

Champion the go-to-market strategy for streaming advertising, leading a product marketing team to craft compelling messaging and drive revenue growth. Collaborate across departments to ensure alignmen...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Champion the delivery of high-quality digital products by leading multiple technology teams and client engagements. Build trusted relationships, drive innovation, and ensure successful outcomes in a d...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$317K - $475K *

Lead a global team to shape technical strategy and deliver innovative contact center solutions. Engage with customers and partners to solve complex challenges while driving collaboration across depart...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$317K - $475K *

Drive technical strategy and lead a global team to solve complex contact center challenges, engaging with customers and partners to deliver innovative solutions across cloud services and enterprise sy...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$163K - $297K *

Champion the development and execution of innovative digital product strategies across EMEA, enhancing consumer experiences and driving key performance indicators in a high-growth e-commerce environme...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead live productions and ensure flawless execution across broadcasts, events, and recordings. Collaborate with teams to enhance technical operations, mentoring staff while exceeding client expectatio...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$155K - $170K *

Empower a high-performing Tier 1 Technical Customer Care team, driving operational excellence and strategic direction in a fast-paced environment. Ensure exceptional customer experiences through effec...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $190K *

Shape the future of employee benefits by leading strategic design and administration. Drive global harmonization, enhance employee experiences, and ensure compliance while motivating teams to embrace...

Reposted today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$140K - $180K *

Transform the digital manufacturing landscape by driving sales growth and market expansion. Collaborate across teams to develop strategies, support federal opportunities, and enhance customer value th...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Join a dynamic team to lead multi-site logistics operations, driving performance and customer satisfaction. Collaborate with site leaders and executives to foster a culture of accountability and conti...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Lead the strategy and product outcomes for a critical enterprise portfolio, focusing on modernization and customer needs. Collaborate with cross-functional teams to enhance product capabilities and dr...

Toronto, ONIn-Person

Yesterday

  •   11 - 15 years exp.  •   Media

$250K - $360K *

Elevate your career by driving strategic account growth and fostering executive relationships. Leverage your expertise in AI and cloud solutions to deliver measurable value and expand client partnersh...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$250K - $360K *

Unlock strategic account growth by engaging senior stakeholders and driving AI transformation. Collaborate with internal teams to expand client partnerships and deliver measurable business value while...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $352K *

Shape the future of marketing compliance by leading automation initiatives, overseeing review processes, and driving collaboration across teams. This hands-on role combines strategic oversight with di...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in expanding and retaining enterprise client relationships, driving revenue growth and strategic account management across regions. Develop and mentor a high-performing account team to...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform enterprise client relationships by leading revenue growth, strategic account management, and team development across multiple regions. Drive upsell initiatives and ensure client satisfaction...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform enterprise client relationships by leading revenue growth, strategic account management, and team development. Collaborate with senior leadership to enhance upsell opportunities and ensure c...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $130K *

Drive integrated marketing strategies that elevate cinema as a premium platform, collaborating across teams to create innovative, revenue-generating solutions and compelling narratives that resonate w...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Deliver innovative omnichannel experiences by leading strategy design, optimizing customer journeys, and leveraging data insights. Collaborate with teams to align brand purpose with user needs, ensuri...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $190K *

Transform your career by leading global customer operations. Drive change, enhance service delivery, and collaborate with senior leadership to shape strategic initiatives while managing vendor relatio...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$158K - $198K *

Drive the vision and strategy for our engagement ecosystem, leading product management efforts to enhance customer loyalty and retention while collaborating with cross-functional teams to achieve busi...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$125K - $150K *

Lead the development and execution of growth-focused products to enhance customer acquisition, conversion, and monetization. Collaborate with cross-functional teams to drive strategic initiatives and...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.