Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$190K - $230K *

Lead strategic biopharma partnerships by identifying opportunities, developing proposals, and managing alliances. Drive growth in diagnostics and AI-enabled solutions while influencing cross-functiona...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $145K *

Unlock potential by driving engagement and growth strategies for financial professionals. Build strong partnerships, translate opportunities into actionable goals, and enhance overall satisfaction thr...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $145K *

Lead the charge in enhancing advisor engagement within financial services. Drive strategy, build partnerships, and foster growth while ensuring satisfaction and retention among financial professionals...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $145K *

Engage with financial professionals to drive retention, growth, and satisfaction. Build strong partnerships, translate opportunities into actionable goals, and foster deep engagement with resource tea...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $145K *

Join a team that's driving engagement and growth in financial services. Leverage your expertise to build strong partnerships with financial professionals, translating opportunities into actionable goa...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Transform marketing automation and lifecycle engagement strategies, overseeing message architecture and campaign execution across diverse audiences. Collaborate with IT and compliance to ensure effect...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $160K *

Optimize customer engagement by leading lifecycle marketing strategies, managing multi-channel campaigns, and collaborating cross-functionally to enhance retention and loyalty through data-driven insi...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $190K *

Unlock potential by leading US subscription growth strategy for a major media outlet. Drive subscriber acquisition, retention, and revenue while managing a dedicated team. Collaborate with global part...

1 week ago

  •   5 - 7 years exp.  •   Media

$162K - $228K *

Transform the Ad Tech landscape by leading cross-functional teams to ensure seamless delivery and execution of complex technology portfolios, driving strategic initiatives and fostering collaboration...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Accelerate growth by leading consultative sales in financial services, driving opportunities from initial contact to close. Collaborate with cross-functional teams to enhance client engagement and del...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $225K *

Drive growth and operational excellence by leading partner integrations and initiatives. Own key relationships and coordinate cross-functional efforts to improve performance and ensure seamless execut...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$140K - $150K *

Drive sales growth by identifying new opportunities, cultivating relationships, and delivering client-focused solutions to independent agencies, leveraging expertise in programmatic advertising and di...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$130K - $155K *

Lead transformative IT initiatives by developing and integrating technology solutions that align with business objectives. Collaborate with stakeholders to enhance operations and ensure compliance whi...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Take ownership of driving revenue growth and client acquisition in the Home Services and Skilled Trades sectors. Lead strategic partnerships and business development initiatives to expand market prese...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Shape groundbreaking digital advertising strategies by leading creative development for high-performance media campaigns across platforms like Meta and TikTok, enhancing profitability through compelli...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Media

$150K - $180K *

Elevate your career by leading integrated marketing strategies that drive growth, engage enterprise buyers, and strengthen partnerships in the Data, AI, Cloud, and Digital Transformation sectors. Coll...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $175K *

Drive master data management integrations to optimize data stewardship, enhance AI capabilities, and facilitate high-performance access, while mentoring teams and delivering innovative solutions that...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $200K *

Manage and elevate customer success initiatives, ensuring clients maximize value from our AI-powered platform. Lead a dedicated team, shape post-sales strategies, and foster strong relationships to dr...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$166K - $244K *

Engage with senior executives to lead leadership recruiting efforts, develop a high-performing team, and shape strategic hiring practices that align with business goals, enhancing Lilly's talent acqui...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $170K *

Optimize user experience strategies for complex pharmaceutical projects, leading teams and collaborating with clients to ensure best practices are met across digital and omnichannel platforms, while d...

1 week ago

  •   8 - 10 years exp.  •   Media

$190K - $210K *

Join a team that's transforming financial planning and analysis. Lead strategic initiatives, enhance reporting capabilities, and drive data-driven insights to elevate business performance while develo...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$134K - $216K *

Transform the sales landscape by leading a high-performing team focused on acquiring new business in complex High-Tech accounts. Drive strategy, execution, and collaboration to accelerate revenue grow...

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$190K - $220K *

Champion innovation and execution as you lead product management across diverse e-commerce channels. Drive strategic roadmaps, manage global teams, and deliver cutting-edge solutions that enhance cust...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$135K - $150K *

Lead the charge in delivering complex enterprise PXM, PIM, and MDM programs, ensuring predictable outcomes and stakeholder confidence through effective planning, execution, and governance across multi...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$108K - $162K *

Join a team that's dedicated to enhancing biomedical service operations. Lead a skilled team of technicians, ensuring high-quality support and customer satisfaction across the Pacific Northwest while...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.