Agency:Remedy Edge
Job Function:Strategy and Planning
Job Subfunction: Strategy
Job Description:Remedy Edge, NYTitle: Director, User Experience - Pharmaceutical Advertising Experience
Company/Location: New York, NY
Department/Discipline: User Experience
OverviewThe successful candidate will be able to effectively drive UX quality and direction for complex engagements or portfolios, serving as a senior partner to the business, clients, and leadership teams. They will communicate UX best practices and principles to clients and internal teams, lead UX Designers on execution, and ensure UX best practices are met across all projects. Deep experience in the healthcare marketing industry, particularly with materials promoting products to healthcare professionals and integrating complex pharma and medical needs, is required for this senior role.
Responsibilities- Client & Stakeholder Leadership: Lead strategic conversations with clients and senior stakeholders, providing clear, practical advice and strategic design direction.
- Omnichannel Execution: Implement UX best practices across a comprehensive range of digital and omnichannel tactics, including websites, emails, banner ads, social media, digital sales aids, and congress applications.
- End-to-End UX Direction: Oversee entire UX tracks, establishing excellence in discovery, information architecture, prototyping, and experience definition.
- Design Systems & Standards: Lead advanced design system management, internal training, and set clear, uncompromising expectations for overall quality and delivery.
- Team Leadership & Mentorship: Direct and manage UX teams, cultivate emerging leaders, and handle the training and instilling of UX best practices across portfolios.
- Strategic Collaboration: Build strong relationships across cross-functional partners to work effectively through competing priorities and fast-paced agency environments.
- Innovation & AI Integration: Partner directly with senior (VP and above) UX leadership to evaluate innovation and AI capabilities to support, automate, and elevate the UX team's workflows.
Experience & Qualifications- Proven Track Record: 10 or more years of UX design and omnichannel experience, including significant client-facing leadership.
- Healthcare & Pharma Expertise: Deep understanding of how to seamlessly integrate research, brand, business, medical, content, technology, and regulated pharma needs into actionable design work.
- Specialized Domain Knowledge: Proven expertise in WCAG accessibility compliance, design systems, SEO, measurement, and health literacy.
- Strategic Synthesis: Ability to balance business and brand strategy with research insights, data, and medical requirements to generate solutions that drive client confidence, scope, and impact.
- Discovery Research: Experience conducting and synthesizing deep discovery research into a cohesive strategic approach, including leading high-level discovery presentations and subsequent creative briefs.
- Platform & Technical Skills: Expertise in standard UX software, with a heavy emphasis on Figma and AI tools.
$160,000 - $170,000
To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
