Position SummaryThe Vice President of Growth - Home Services, Home Warranty & Trades is responsible for driving revenue growth, acquiring new clients, and expanding ContactPoint360's presence within the Home Services, Home Warranty, and Skilled Trades industries.
This executive leadership position will focus on developing strategic partnerships, securing outsourcing contracts, and increasing the number of full-time equivalent (FTE) positions across CP360's global operations.
The VP of Growth will lead business development initiatives, identify new market opportunities, and collaborate with internal operational teams to ensure successful client acquisition, implementation, and long-term business growth.
Key ResponsibilitiesBusiness Development & Revenue Growth
- Develop and execute strategic sales plans to expand CP360's market presence.
- Identify, pursue, and secure new business opportunities within Home Services, Home Warranty, and Trades.
- Establish relationships with executive decision-makers, business owners, and industry leaders.
- Lead contract negotiations and close outsourcing agreements.
- Build and maintain a strong pipeline of qualified business opportunities.
- Drive sustainable revenue growth through new client acquisitions and account expansion.
Strategic Partnerships & Client Acquisition
- Develop long-term relationships with key industry partners.
- Position CP360 as a preferred outsourcing provider for customer service, sales, technical support, and back-office operations.
- Identify opportunities for domestic, nearshore, and offshore outsourcing solutions.
- Collaborate with Marketing to convert inbound leads into new business.
- Represent CP360 at industry conferences, networking events, and executive meetings.
Global Workforce Expansion
- Achieve an annual business development target of 500 outsourced FTEs across CP360's global operations.
- Generate new business through one major client or multiple client accounts.
- Partner with Operations, Finance, Workforce Management, and Talent Acquisition to support new client implementations.
- Ensure new business opportunities align with operational capacity and profitability objectives.
- Support the successful transition of signed contracts into active client operations.
Sales Strategy & Performance Management
- Develop and maintain accurate sales forecasts and pipeline reports.
- Monitor business development performance against established annual targets.
- Identify competitive trends, emerging opportunities, and potential market risks.
- Provide regular updates to executive leadership regarding client acquisition, revenue opportunities, and FTE growth.
- Recommend strategies to improve market penetration and long-term client retention.
Key Performance Indicators (KPIs)- Annual FTE Growth Target: 500 outsourced FTEs.
- New client acquisition and signed outsourcing agreements.
- Revenue generated through direct client acquisition.
- Conversion of marketing-generated inbound leads.
- Sales pipeline development and forecasting accuracy.
- Successful client launches and operational expansion.
- Long-term account growth and business profitability.
Qualifications & Experience
- Extensive experience in executive-level business development, sales leadership, or revenue growth.
- Strong knowledge of the Home Services, Home Warranty, and Skilled Trades industries.
- Experience selling outsourced business services, BPO solutions, or customer experience operations preferred.
- Demonstrated ability to secure enterprise-level clients and negotiate complex service agreements.
- Strong executive communication, relationship management, and negotiation skills.
- Experience working with global delivery teams and cross-functional leadership.
- Proven ability to develop strategic sales pipelines and achieve aggressive growth targets.
- Strong financial and commercial understanding of outsourcing agreements and revenue models.
Leadership Expectations
The VP of Growth is expected to demonstrate strong executive leadership, accountability, strategic thinking, and a results-oriented approach.
The position requires close collaboration with CP360's executive leadership and global operational teams to support sustainable business expansion, client satisfaction, and achievement of organizational growth objectives.
