Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$120K - $150K *

Shape the future of wholesale operations by leading cross-functional teams, enhancing customer experiences, and driving growth through strategic partnerships and innovative operational practices...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Elevate engagement center operations by leading, innovating, and building a high-performing service team that delivers exceptional customer experiences while driving continuous improvement in satisfac...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $180K *

Grow your career with a dynamic role that shapes digital strategies, deepens client relationships, and delivers transformative solutions for major telecom clients, all while leading high-performing te...

US-AnywhereIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Lead the charge in delivering transformative digital strategies for top-tier clients, forming executive partnerships and developing market-ready products that foster innovation and drive revenue growt...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$171K - $299K *

Advance customer experience strategy and drive AI-enabled transformations by ensuring seamless integration of automated solutions with human interactions, fostering a high-quality, frictionless journe...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Pioneer the development of innovative customer service solutions, building a robust infrastructure to enhance operational efficiency while driving customer satisfaction across diverse segments in a dy...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $138K *

Transform customer experiences by leading innovative strategies, enhancing satisfaction through data-driven insights, and championing a culture of service excellence. Drive continuous improvement init...

Markham, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Lead the charge in enhancing customer experience by developing and executing integrated programs. Drive continuous improvement initiatives and oversee cross-functional teams to deliver exceptional ser...

Ottawa, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Drive innovation in customer experience by leading strategic programs that enhance satisfaction, optimize service delivery, and leverage data insights. Collaborate with cross-functional teams to embed...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Join a team that's driving revenue by transforming customer engagement strategies. Lead initiatives that foster customer loyalty and create expansion opportunities through effective marketing campaign...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Transform client experiences by leading document processing and mail operations. Oversee service delivery, enhance client relationships, and drive operational efficiency in a high-volume environment t...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$157K - $213K *

Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$176K - $265K *

Shape the future of MarTech by leading product strategy and execution for an integrated engagement platform, bridging audience signals and decisioning across channels to enhance personalization and cu...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$158K - $340K *

Join a transformative leadership role to shape and operationalize a customer trust strategy that enhances data protection and regulatory compliance, while partnering with diverse teams to strengthen c...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $260K *

Join a team that's driving strategic pricing and financial engagement initiatives in a dynamic environment. You'll collaborate with stakeholders to advance solutions and drive operational excellence a...

Toronto, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Business Services

$181K - $304K *

Drive the evolution of the Agentic Enterprise by creating compelling narratives that translate complex AI innovations into strategic communications, collaborating across teams to enhance market unders...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Inspire innovation by leading strategic narratives that define the transformation of enterprise AI. Collaborate with diverse teams to translate complex concepts into compelling stories that highlight...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Optimize the narrative for transformative AI integration in business. Lead communications that bridge product innovation and market understanding, focusing on agentic collaboration and outcome-driven...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Shape the future of enterprise communication by transforming complex AI narratives into clear, impactful stories. Lead a high-performing team to connect technology with strategic messaging, driving aw...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Engage in a transformative role driving the narrative for enterprise AI. Lead strategic communications to convey complex technological innovations, guiding a team to produce impactful stories that sho...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Shape the future of AI communication by crafting strategic narratives, leading impactful teams, and translating technology into compelling stories that drive business innovation and collaboration in a...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$199K - $274K *

Join a dynamic team as you lead omnichannel digital strategies for brand launches. You'll design impactful customer experiences using AI to enhance engagement across various channels, ensuring measura...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Shape the future of client partnerships by leading account strategies, enhancing client relationships, and driving financial performance across complex Life Sciences portfolios. Innovate solutions to...

US-AnywhereRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Partner with us to drive strategic AI transformation for top accounts, achieving YOY growth, building relations with CXOs, and expanding service offerings through collaboration and structured account...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Unlock your potential as a high-impact leader driving account growth and AI transformation. Partner with key CXOs to expand client engagement and achieve ambitious revenue targets through strategic co...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.