EPAM Systems

Senior Director, Client Partner

EPAM Systems$150K — $200K *
US-AnywhereRemote in United States
Pharmaceuticals & Biotech
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years of experience in client relationship development and team leadership in software development or consulting
  • 5+ years in the Life Sciences sector, ideally in Research, Clinical Development, or Commercial areas
  • Strong understanding of Biotech/Pharma technology and business models, particularly in Digital Transformation
  • Expertise in Agile/DevOps methodologies and Big Data analytics
  • Demonstrated ability to solve complex scientific, business, and technical challenges
  • Proven track record of managing performance metrics across large-scale accounts
  • Exceptional communication and presentation skills, with proficiency in sales messaging and negotiations

Responsibilities

  • Lead all commercial aspects of client accounts, including revenue management and contract negotiation
  • Act as the primary point of contact for clients, ensuring high levels of service and communication
  • Drive creativity and innovation to help clients identify new business opportunities
  • Engage regularly with senior stakeholders to share improvement ideas and gather feedback
  • Stay informed about industry trends, proactively addressing client challenges
  • Collaborate with leadership on account plans for delivery and client satisfaction
  • Oversee the transition from sales to project delivery, assuring alignment with operational needs

Benefits

  • Comprehensive health benefits
  • Opportunities for professional development
  • Flexible work arrangements
  • Access to cutting-edge technology and resources
  • Collaborative and supportive company culture
Full Job Description
We are seeking a Senior Director, Client Partner to serve as the "CEO" and P&L owner of one or multiple client accounts, owning our senior-level client relationships and ensuring the quality, integrity, value and financial metrics of the portfolio. In this role, you will act as the primary point of contact for clients, delivery teams, technology practices and consulting teams within the Life Sciences Business Unit, developing account strategies, architecting delivery approaches, building successful relationships and owning business results. Req# [redacted] Responsibilities Manage all commercial aspects of the client and/or portfolio accounting including revenue, profitability, contracts, pricing and forecasting Serve as our clients' first line of contact and trusted advisor, providing leadership across joint EPAM-client teams while ensuring optimal levels of productivity, service, communications and quality Bring creativity, curiosity and innovation with a positive energy to help clients not just execute on their current programs, but also realize new business and technical opportunities tied to their mission and strategy Engage with senior and C-level stakeholders across all areas of the business on a regular basis, delivering a continuous flow of business building and improvement ideas, while securing relationship and performance feedback Stay abreast of emerging trends, unique opportunities and challenges, articulating how these affect the client's business and proactively developing opportunities for them Align with the BU Head and other Portfolio owners, Client Partners, Practice Leads, Delivery Managers and Senior Leadership to co-develop and support account plans and strategies for delivery, client satisfaction and growth Shape solutions that bridge strategy and plans to real-world execution, properly scoping and pricing engagements with delivery team counterparts, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase Open new opportunities and close contracts regularly, supporting sales and pre-sales activities by assessing opportunities, responding to RFPs and creating proposals and presentations Requirements 15+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within a software development or management consulting organization 5+ years working in a Life Sciences environment, preferably within Research / Drug Discovery, Clinical Development and/or Commercial Knowledge of technology, business models, subject matter and trends within Biotech and Pharma industries, with particular interest in Digital Transformation and Execution, Agile/DevOps, Big Data and Analytics Demonstrated track record for solving challenging scientific, business and technical problems and making complex things simple Understanding of and demonstrated appreciation for human-centered design, compelling user experience, and how these tie to technical solutions Experience managing and monitoring performance metrics across large-scale accounts and account portfolios in a clear and quantified way Capability to effectively balance account management, business development and sales activities Superb verbal and written communication, with seasoned presentation skills and proven ability to determine sales messaging, participate in orals and lead negotiations Proven ability to manage large and complex client engagements under high stress and competition to successful completion Strong leadership, people development skills, and passion to recruit, counsel, develop and retain staff

About EPAM Systems

EPAM Systems, Inc. is a leading global provider of digital platform engineering and development services. The company has a strong presence in North America, Europe, and Asia, and serves clients in a variety of industries, including financial services, healthcare, and retail. EPAM's services include software engineering, product development, and digital platform engineering, and the company has a reputation for delivering high-quality solutions that help its clients achieve their business goals. EPAM has been recognized as a leader in the digital services industry by a number of independent research firms, and the company has won numerous awards for its work.
Learn more about EPAM Systems
Size
58,824 employees
Market Cap
$18.2 billion
Industry
Net Income
$327.1 million
Founded
1993
5 Year Trend
+26.5%
Revenue
$2.6 billion
NASDAQ

Similar Jobs

More Jobs at EPAM Systems

More Pharmaceuticals & Biotech Jobs

Find similar Senior Director, Client Partner jobs: