Job Description SummaryResponsible for supporting and maintaining critical applications and related data processing platforms and services.
Owns and is accountable for application and platform SLA's against operational commitments
Owns application security & compliance ensuring application & data integrity
Job DescriptionRoles and Responsibilities:
In this role, you will:
- Lead daily operations and support critical enterprise applications across production and non-production environments.
- Monitor application availability, health, capacity, batch processing, interfaces, and performance to ensure service reliability.
- Act as the senior escalation point for high-severity incidents, application outages, and complex production issues.
- Drive structured problem solving, root cause analysis, and corrective actions to prevent recurrence of issues.
- Coordinate and support application deployments, patches, upgrades, configuration changes, and maintenance activities.
- Partner with software engineering teams to improve application supportability, resiliency, observability, and operational readiness.
- Develop, maintain, and continuously improve support documentation, standard operating procedures, runbooks, and knowledge articles.
- Identify opportunities to automate repetitive operational tasks using scripting, tooling, and workflow automation.
- Support change management, release management, and environment governance processes to reduce operational risk.
- Investigate issues across application layers including code behavior, APIs, middleware, integrations, databases, and infrastructure dependencies.
- Work with cybersecurity and compliance stakeholders to ensure applications meet security, audit, backup, access, and recovery requirements.
- Analyze operational trends, recurring incidents, alert patterns, and service metrics to recommend and implement improvements.
- Partner with business stakeholders to understand critical processes, support priorities, and operational impacts.
- Mentor less experienced team members and promote strong technical and operational practices across the team.
- Support on-call rotations and provide after-hours support as required for critical business applications.
Minimum Qualifications:
- Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
- Minimum 3 years of professional experience in Application Operations
- Note: Military experience is equivalent to professional experience
Eligibility Requirement:
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Desired Characteristics:
Technical Expertise:
- Experience with the product
- Understand concepts of setting and driving technical direction
- Familiar with elements of gathering functional requirements
- Understand technical standards & concepts to apply to project work
- Interest in current and emerging technologies demonstrated through training,
- job experience and/or industry activities
Business Acumen:
- Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics
Leadership:
- Coach and mentor team members.
- Familiar with concepts of costing hardware and software components. Works
- to assure work is on-time and within budget
- Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
- Participate in change initiatives by implementing new directions and providing appropriate information and feedback
Personal Attributes:
- High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
- Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
- Change oriented –actively generates process improvements; champions and drives change initiatives; confronts
- Ability to work with global teams, act independently and as part of a team
- Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
- Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
- Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
- Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
Note:
The base pay range for this position is $112,000 to $160,000 annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on September 28th, 2026.
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
