Engaging with internal company office personnel as well as customers and service providers to successfully deliver software projects; collaborating with Architecture to ensure that solutions are aligned with our target architecture.
The Account Manager is responsible for the long-lasting relationship with the customer(s); ensures overall customer satisfaction, cultivates trust and creates alignment of executive level customer contacts.
Prospect with a "hunter" mentality via phone, internet, fieldwork, referrals, industry networking, and trade shows; inside sales: contact and conduct initial discovery with customers via phone and email.
Oversees and adheres to workplace conduct, risk management and compliance practices within the operations function including regulatory compliance, responding to internal audit requests and implementing process changes as necessary.
Assist in the project management and coordination of new customer implementation. Support the transition period by designing standard operating procedures and facilitate cross-functional collaboration.
The Operations Manager is ensuring the day to day execution, employee management and development.Creating a dynamic team environment, process compliance, external trainings, ensuring proper use of systems, identifying and implementing process efficiencies, and sales support along with implementing new business as required.
Continually improve and refactor legacy components to evolve into our modern target architecture; work closely with business analysts and lead developers to provide solutions for complex business problems.
Develop and execute annual Robinson Fresh marketing plan to drive awareness and growth for the customer and supplier /service provider audiences; lead strategy for investments in key channels of events, email, sales campaigns, and advertising with measurable sales impact.
Create an external Communications, Public Relations, Social Media, and Events strategy for the organization that achieves business objectives while focusing on global brand recognition, global and national coverage, as well as local presence in key markets.
Participates in discussions with the architects, process owners, technical leads and developers to translate monitoring requirements to system design taking into consideration dependencies, relationships and integration points.
Ability to quickly review, analyze, and understand complex software spanning multiple product teams; partner with operations teams to ensure system available, security and scalability can be accurately monitored and maintained.
Design events and activities to allow the team to experience and thrive in change instead of forcing rigid, unnecessary process and overhead on them; collaborating with fellow coaches to support and learn from each other.
Monitor, evaluate, and maintain systems, alerts and procedures to protect the organization from unauthorized and/or malicious activities through: proactive threat analysis, vulnerability identification and remediation, security policy advocacy, incident response and network/host vulnerability scanning.
Gather and communicate project and Agile metrics that will drive resourcing decisions and efficiency; work closely with the Divisional and IT Stakeholders to define project deliverables and lead project planning efforts.
Custom development and automation around the provisioning and operations of platforms; partner with AppDev, Data Science, and Infrastructure teams on evaluation and feasibility assessment of new platforms and technologies.
Advocate, evangelize and build data-fueled products that help our customers and partners improve business outcomes; collaborate with business leaders, subject matter experts, end users, development teams, and other stakeholders to develop analytical solutions and apply the solutions in our technology.
Design and develop .NET and web based applications that meet data integrity, performance, business, and security objectives for complex application features using tools like Visual Studio and interaction with SQL Server databases.
Translate/Convert the business high-level requirements into detailed designs, partnering with Business Analysts, business stakeholders, and Architects. Analyzes requirements with business analyst(s) and peers for improvement.