Responsibilities
• Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.
• Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.
• Drives and is responsible for billable utilization goals.
• Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.
• Drives visibility at Area/Sub level around Support for Mission Critical offerings and supports pipeline and contract renewals review.
• Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.
• Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.
• Lead Customer Success & Business Growth: Direct teams in delivering secure, resilient, AI-enabled solutions that help complex customers achieve business outcomes, accelerate adoption and consumption, manage risks, remove blockers, and identify opportunities to expand Microsoft services, usage, and revenue.
• Develop Trusted Customer & Executive Relationships: Coach teams to act as strategic advisors to customers and executives, translate business challenges into Microsoft solutions, drive customer satisfaction and transformation, and influence decision-making through strong relationships with technical and business leaders, including CIOs and CISOs.
• Drive Team Performance & Partner Ecosystem Impact: Lead and empower teams through coaching, accountability, and professional development while orchestrating collaboration across Microsoft, partners, and customers to support strategic opportunities, technical pre-sales activities, and long-term business growth.
• Provide Technical Leadership & Industry Influence: Build team capabilities through mentoring and readiness programs, drive innovation and intellectual property development, influence frameworks and methodologies, and promote Microsoft solutions through thought leadership, industry engagement, and scalable best practices.
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Additional Preferred Qualifications:
5+ years' of industry, support or management consulting experience.
Strong service delivery, time, project and priority management skills.
Strong interpersonal skills and the ability to work with customers at the C level.
Experience with managing critical and complex customer situations or incidents.
Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.
Strong interpersonal, presentation and communications skills.
Cloud Solution Architecture M5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Cloud Solution Architecture M5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
