4+ years administering Jira Cloud, Jira Service Management, and Confluence with strong JQL expertise.
2+ years developing custom scripts in Jira and automating workflows.
2+ years building Jira and Tempo reports, custom filters, and dashboards.
2+ years installing and updating Jira plug-ins.
Working knowledge of Atlassian APIs.
Experience or strong interest in deploying AI tools within the Atlassian ecosystem.
Experience with Agile methodologies (Scrum and Kanban); certification is a plus.
Responsibilities
Manage incidents independently or with Atlassian support to ensure platform availability.
Configure and administer user access, workflows, roles, and permissions.
Support governance, change management, and business continuity planning.
Design and evaluate integrations and add-ons for internal systems.
Manage platform and plug-in licensing to optimize costs.
Establish and promote best practices for Atlassian tools and Agile methodologies.
Evaluate and implement Atlassian AI capabilities to streamline workflows.
Benefits
Hybrid work arrangement with flexibility in office and remote work.
Opportunity to lead and influence the Atlassian steering committee.
Access to the latest innovations in AI tools and collaboration platforms.
Professional development through training sessions and strategic road map presentations.
Full Job Description
Position Title: Senior Atlassian Analyst (Telework/Hybrid)
Status of Employment: Permanent
Position Language Requirement: English
Language Skills: English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - C - Advanced)
This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.
Your Role
As co-administrator of our Atlassian ecosystem, you will ensure system reliability and drive the continuous evolution of our collaboration platforms. Leveraging the latest innovations - including AI tools like Atlassian Intelligence and Rovo - you will guide our teams in adopting Agile best practices and play a direct role in modernizing our digital work environment.
Your Key Responsibilities
Manage incidents independently or in collaboration with Atlassian support to ensure high availability across all Atlassian platforms.
Configure and administer user access, workflows, roles, permissions, Jira scripts and other platform customizations.
Support governance, change management and business continuity planning.
Design, customize and evaluate integrations and add-ons for internal systems and tools.
Manage platform and plug-in licensing to optimize overall costs.
Establish, advise on and promote best practices for Atlassian tools (Jira, Confluence, Jira Service Management), embedded AI and Agile methodologies.
Evaluate, implement and administer Atlassian AI capabilities (Atlassian Intelligence, Rovo) and advanced automation rules to streamline team workflows.
Design and facilitate training sessions for internal teams as needed.
Build custom dashboards and advanced filters to provide key metrics and progress reports to leadership and team members.
Lead the internal Atlassian steering committee, including setting agendas, taking meeting notes and tracking action items.
Develop, maintain and present the strategic road map for Atlassian initiatives.
Stay current with Atlassian product updates (Jira, Confluence) and administrative best practices.
What You Bring
Four or more years' experience administering Jira Cloud, Jira Service Management and Confluence, with strong expertise in JQL (experience with Tempo an asset).
Two or more years' experience developing custom scripts in Jira and automating workflows.
Two or more years' experience building Jira and Tempo reports, custom filters and dashboards.
Two or more years' experience installing and updating Jira plug-ins.
Working knowledge of Atlassian APIs.
Experience with, or strong interest in, deploying AI tools within the Atlassian ecosystem (such as Atlassian Intelligence, Rovo and advanced automation rules).
Experience with Agile methodologies (Scrum and Kanban); certification an asset.
Passion for digital media and emerging technologies.
Strong analytical and problem-solving skills.
Ability to multi-task effectively.
Excellent prioritization skills.
Outstanding written and verbal communication skills.
Ability to work well in a team environment.
Meticulous attention to detail and a commitment to quality.
Ability to take initiative and work independently.
High level of spoken and written English.
Atlassian Administrator certification an asset.
Candidates may be subject to skills and knowledge testing.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7
