DescriptionJob Overview :
The Manager of Vendor Programs is responsible for leading, managing, and growing the In Good Company (IGC) Program within the assigned market. As a market-facing leader, this role builds awareness, engagement, and adoption by developing strong relationships with internal leadership, operations teams, property managers, and vendor partners. The Manager of Vendor Programs will identify and recruit qualified vendors, expand priority service categories, create value-driven procurement opportunities, and position IGC as a trusted resource for managers and clients seeking competitive, qualified, and value-oriented solutions. The successful candidate will be entrepreneurial, relationship-oriented, and self-motivated, with the ability to work independently, build credibility, and create momentum for a developing initiative.
Your Responsibilities :
Program Growth & Market Development
- Lead the day-to-day management and growth of IGC within the market, aligning local execution with broader program goals, procurement priorities, and operational needs.
- Develop strategies to increase program visibility, vendor participation, manager engagement, client value, and revenue performance.
- Build trusted relationships with operational leaders, management teams, and other stakeholders to establish IGC as a valued market resource.
- Evaluate market needs, category coverage, vendor participation, engagement trends, and program results to guide continuous improvement.
Vendor Development & Relationship Management
- Identify, recruit, onboard, and cultivate qualified vendor partners across priority categories to build a competitive and well-rounded network.
- Serve as the primary relationship manager between management teams and vendor partners, maintaining regular communication regarding opportunities, expectations, events, payments, and service standards.
- Monitor vendor alignment with program expectations; document feedback; coordinate escalations; and support corrective action or program-level decisions when necessary.
- Reinforce expectations for competitive initial pricing, responsiveness, professionalism, insurance compliance, program participation, and contractual commitments.
Procurement & Preferred Vendor Support
- Provide managers and leadership teams with access to qualified vendor options, relevant program information, and value-based procurement resources.
- Identify recurring service needs, market trends, bulk bidding opportunities, and portfolio-wide strategies in collaboration with managers and leaders.
- Support the evaluation of vendor proposals, pricing structures, service offerings, and value propositions when needed.
- Promote access to vetted and trusted vendor partners while preserving manager and client choice. IGC supports informed decision-making and does not replace applicable procurement, bidding, approval, or contracting processes.
Internal Engagement, Marketing & Events
- Serve as a trusted resource to property managers, assistant managers, regional directors, vice presidents, and other internal stakeholders.
- Participate in market meetings, trainings , operational events, industry gatherings, and networking opportunities to strengthen relationships and build program awareness.
- Drive adoption through direct support, webinars, lunch and learns, educational sessions, SharePoint resources, vendor spotlights, seasonal campaigns, and service alerts.
- Plan and host relationship-building, educational, networking, and charitable events with vendor partners and internal teams, including the annual IGC Vendor Expo.
- Gather feedback to identify vendor performance concerns, service gaps, procurement challenges, and future program needs.
Contract, Revenue & Administration
- Administer vendor participation requirements, marketing agreements, fee structures, annual sales goals, and related documentation.
- Develop and track appropriate partnership, sponsorship, marketing, event, and revenue opportunities; coordinate invoicing , payment follow-up, and vendor account status as needed.
- Maintain accurate vendor, category, insurance, participation, contact, and value-proposition records, and protect confidential vendor, client, budget, and contract-related information.
- Keep vendor fees, sponsorships, and other program revenue activities separate from vendor selection, bid evaluation, and purchasing decisions.
- Prepare reports, presentations, program summaries, leadership updates, and other materials related to program performance and initiatives.
Skills & Qualifications:
- Bachelor's degree in Business Administration , Marketing, Communications, Supply Chain Management, Procurement or a related field.
- 5+ years of experience in vendor management, business development, strategic partnerships, procurement, account management, or related fields.
- Proven ability to recruit, develop, and manage vendor or business partner relationships while maintaining service, compliance, and performance standards.
- Strong relationship-building, networking, and stakeholder management skills, with the ability to drive engagement and adoption across multiple business groups.
- Experience identifying value-driven solutions, negotiating partnerships, and supporting initiatives that improve service, cost savings, or operational efficiency.
- Demonstrated business acumen with the ability to achieve growth objectives, track performance metrics, and support revenue-generating initiatives.
- Strong analytical, organizational, and communication skills, including experience preparing reports, monitoring program performance, and presenting results to leadership.
What We Offer:
- As a full-time associate, you will be eligible for full comprehensive benefits, including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with a company match.
Compensation range: $100,000, annually. In addition, eligible to participate in FirstService incentive plan with a bonus percentage based on program growth and adoption .
#LI-Hybrid
#LI-AS1
