Vendor Manager

Key Responsibilities

• Establish and maintain strategic relationships within the business to manage all third-parties through regular performance reviews, goal-setting discussions, and expectation alignment sessions

• Analyze vendor performance metrics, platform reliability, and contractual compliance using data-driven methods; conduct periodic assessments and reviews to ensure adherence to established agreements.

• Assist in the negotiation of vendor contracts including licensing, pricing structures, implementation timelines, and service level agreements; ensure all terms align with company policies and data security standards.

• Monitor third-party technology and risk with the appropriate parties to ensure successful delivery against contractual obligations and implement remediation strategies for compliance gaps or performance deficiencies.

• Serve as a customer-focused point of contact to address vendor-related complaints, platform outages, delivery delays, and contractual disputes; develop solutions that maintain positive relationships while protecting Firm interests.

• Identify and implement cost-saving initiatives and value optimization opportunities across the vendor portfolio; maintain awareness of emerging fintech solutions and competitive alternatives.

• Partner with technology, legal, finance, and operations teams to ensure vendor relationships support digital transformation goals and maintain compliance with internal policies and external regulations.

• Apply strong analytical skills to evaluate vendor performance data and market trends; develop technology sourcing strategies aligned with corporate innovation goals and provide recommendations for portfolio optimization

• Identify complex vendor-related challenges and implement data-driven solutions; provide proactive recommendations to enhance vendor capabilities and service delivery

Skills

• Demonstrated ability to drive cost optimization initiatives with measurable results

• Highly analytical and data-driven approach to decision-making

• Experience with third-party risk management frameworks, data security, and compliance frameworks

• Customer-oriented mindset with a track record of building strong stakeholder relationships

• Self-driven, results-oriented professional who thrives in a fast-paced, evolving technology environment

• Excellent written and verbal communication skills

• Ability to provide clear guidance and mentor

Requirements

• Bachelor's degree in business administration, supply chain management, or a related field (Master’s degree preferred)

• Banking or financial services industry experience

• 10+ years of IT vendor and relationship management experience, Strategic Sourcing and technology operations

• CPSM or Six Sigma certification preferred

• Vendor lifecycle management experience required

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.