If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
Communications ManagerFull Time, 40 hours per week
Hybrid- 3 days per week on site, 2 days remotely
Location: Downers Grove, IL
Working with and reporting to the Executive Director, Brand and Communications, the Communications Manager leads internal communications and supports industry-facing corporate PR for Duly Health and Care's operations and leadership teams. This is a hands-on, individual contributor role with no direct reports. The Communications Manager partners with executives and operational leaders to turn business priorities and organizational change into clear, credible messages that employees understand and act on. As part of the Brand and Communications team, this role works closely with the consumer PR and marketing teams to keep Duly's voice consistent and owns work from strategy through execution to keep a large, multi-site workforce informed, aligned, and engaged.
MAJOR RESPONSIBILITIES
Leads internal communications strategy and manages core employee channels.
- Develops and executes the internal communications strategy for operations and leadership audiences, tied directly to enterprise priorities.
- Owns and manages core internal channels, including the intranet, employee newsletters, leadership email, and town halls, ensuring content is timely, relevant, and well edited.
- Writes and edits a high volume of content, including announcements, leadership messages, FAQs, talking points, presentations, and manager toolkits.
- Maintains a communications calendar that coordinates messaging across departments and avoids message fatigue.
Plans and executes communications for organizational and operational change.
- Develops and delivers communications plans for process changes, system implementations, policy updates, and integration activity.
- Equips people leaders with the messaging and tools to cascade information consistently across a multi-site workforce.
- Partners with Operations, HR, IT, Finance, and other functions to translate complex initiatives into easy-to-understand language.
- Plans and produces communications for all-employee and leadership events, including town halls.
Serves as communications partner to executive leaders across operations and corporate functions.
- Advises executives on messaging, audience, and timing for organizational news and business priorities.
- Drafts leadership memos, town hall remarks, talking points, and presentation content.
- Prepares executives for internal forums, speaking engagements, and industry panels.
Supports Duly's industry and corporate PR presence.
- Develops and pitches thought leadership, bylines, awards, and speaking opportunities that build Duly's reputation as an employer and operator.
- Drafts corporate announcements and statements on business developments, partnerships, and leadership news.
- Monitors industry and trade media for trends relevant to leadership and operations.
- Coordinates with the consumer PR and marketing teams to align enterprise and brand narratives.
- Measures communications effectiveness and drives continuous improvement.
- Builds and runs measurement for internal communications, including reach, engagement, sentiment, and comprehension.
- Gathers employee and leader feedback and applies insights to refine channels, content, and approach.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
- Bachelor's degree in Communications, Journalism, Public Relations, English, or a related field required
- 8+ years of progressive communications experience, with significant depth in internal communications
- Internal and change communications, including leading communications for organizational change
- Writing and advising on behalf of senior leaders and executives
- Corporate communications, trade media relations, thought leadership, or industry PR
- Healthcare, health systems, or another multi-site, regulated services industry (preferred)
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)
- Exceptional writing and editing skills, with a portfolio that shows range across employee and executive audiences.
- Sound strategic judgment, with the ability to translate business priorities and complex organizational news into clear and credible messages.
- Demonstrated experience planning and executing communications for organizational change, including system implementations, policy changes, and integration activity.
- Experience advising and writing for senior leaders, with the confidence to tell a leader what they need to hear, not just what they want to hear.
- Ability to build credibility and trust with executives, operations leaders, and physicians.
- Experience using analytics to measure and improve communications performance.
- Proficiency with digital communication platforms such as SharePoint, Microsoft 365, Teams, and email marketing tools such as HubSpot or Salesforce Marketing Cloud.
- Strong project management and organizational skills, with the ability to manage multiple priorities and own the details in a fast-paced environment.
- Ability to work independently and collaborate effectively with cross-functional partners, including Operations, HR, IT, Finance, Marketing, and Legal.
- Familiarity with healthcare operations is preferred.
WORKING CONDITIONS / TRAVEL
- Hybrid role based at Duly's corporate office in Downers Grove, IL. - 3 days per week on-site
- Occasional travel to Duly locations throughout Illinois and Indiana may be required.
- May require occasional early morning, evening, or event-based schedules depending on organizational needs.
If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.
The compensation for this role includes a base pay range of
73,399.25-110,098.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
