Bachelor's degree in Criminal Justice, Security Management, or related field required.
5-7 years of progressive security experience.
Extensive experience in hospitality or luxury hotel environment strongly preferred.
Expert knowledge of fire life safety systems and emergency management.
Law enforcement, military, or corporate security leadership background preferred.
Exceptional leadership, communication, and decision-making skills.
Fluent in English; additional languages a plus.
Responsibilities
Provide strategic leadership for all Security operations to ensure a safe environment.
Project professionalism and exceptional guest service to all stakeholders.
Maintain confidentiality and serve as liaison with law enforcement and regulatory agencies.
Develop and improve security policies and procedures in line with organizational goals.
Direct investigations related to incidents and ensure thorough documentation.
Lead emergency preparedness and crisis management planning and drills.
Oversee security systems and technologies, including surveillance and access control.
Conduct regular risk assessments and audits to identify safety hazards.
Benefits
Discounted housing available.
Employee Travel Program.
Medical, dental, and vision insurance for you and your family.
5 Weeks PTO.
Retail, spa, and F&B discounts.
Free Employee Cafeteria meals.
Free uniform dry cleaning.
Discounted/transferable ski passes.
Free ski storage.
Full Job Description
About the location: No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It's an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there's always something new to discover in heart of the American West.
Responsibilities
Provides strategic leadership and direction for all Security operations, ensuring a safe and secure environment for guests, employees, and property.
Project an image of professionalism, executive presence, and exceptional guest service to all occupants, visitors, and external partners.
Maintain strict confidentiality regarding guests, employees, and hotel operations; serve as the primary liaison with law enforcement, emergency services, regulatory agencies, and industry associations.
Develop, implement, and continuously improve security policies, procedures, and standards in alignment with organizational goals and compliance requirements.
Direct all investigations related to incidents, accidents, and security breaches; ensure thorough documentation, root cause analysis, and corrective actions.
Lead emergency preparedness and response planning, including fire, life safety, and crisis management; conduct drills and ensure organizational readiness.
Oversee all security systems and technologies, including surveillance, access control, alarms, and key management programs.
Conduct and review regular risk assessments, audits, and inspections to identify and mitigate safety, fire, and security hazards.
Collaborate with executive leadership and department heads to ensure seamless operations and compliance across all areas, including back-of-house and loading dock activities.
Interviews, trains, and schedules employees, as well as conducts performance evaluations and disciplines employees when needed.
Lead, mentor, and develop Security team members.
Ensure certifications (CPR, First Aid, etc.) are current and maintained
Develop and manage departmental budgets, staffing plans, and resource allocation; analyze performance metrics and implement continuous improvements.
Ensure compliance with all local, state, and federal regulations, as well as company policies and industry best practices.
Preferred Qualifications
Bachelor's degree in Criminal Justice, Security Management, or related field required.
Minimum 5-7 years of progressive security experience.
Extensive experience in hospitality or luxury hotel environment strongly preferred
Expert knowledge of fire life safety systems, emergency management, and risk mitigation strategies Current CPR and First Aid certification required
Law enforcement, military, or corporate security leadership background preferred
Ability to lift, push, or pull up to 75 lbs
Ability to stand and walk up to 8 hours.
Exceptional leadership, communication, and decision-making skills
Fluent in English; additional languages a plus
Must possess legal work authorization in the United States
Benefits!
Discounted housing available
Employee Travel Program!
Medical, dental and vision insurance for you and your family
5 Weeks PTO
Retail, spa and F&B discounts
Free Employee Cafeteria meals
Free uniform dry cleaning
Discounted/transferable ski passes
Free ski storage
We look forward to receiving your application!
About Four Seasons Hotels & Resorts
Four Seasons Hotels and Resorts is a luxury hotel and resort company that was founded in 1960 by Isadore Sharp. The company is headquartered in Toronto, Canada, and operates more than 100 hotels and resorts in over 40 countries. Four Seasons is known for its high-end amenities and personalized service, and has been recognized with numerous awards and accolades. The company is privately held and has been owned by Cascade Investment, a company controlled by Bill Gates, since 2007.
