About the location:Sensei Lāna'i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna'i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one's greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths - Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique - itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort's 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.
SPA & WELLNESS MANAGER
Four Seasons Resort Lana'i at Ko'ele is looking for visionary leaders who are passionate about creating exceptional guest and employee experiences, inspiring teams to achieve excellence, and embodying the Golden Rule in every interaction.
The Spa & Wellness Manager supports the leadership and daily operations of the spa, ensuring exceptional guest experiences, operational excellence, and alignment with Four Seasons standards and wellness philosophy. This role oversees team development, scheduling, and service delivery while assisting with budgeting, labor management, inventory control, financial performance, marketing initiatives, and special events to drive guest satisfaction and business success. Responsibilities include, but are not limited to:
- Provide leadership for Spa operations through team recruitment, training, coaching, performance management, succession planning, budgeting, forecasting, and long-range operational planning.
- Oversee all Spa facilities, including Reception, Fitness Center, Locker Rooms, Relaxation Lounges, Treatment Rooms, Salon, Studios, and Hales, ensuring exceptional service, operational efficiency, and luxury presentation standards.
- Maintain a visible leadership presence, building strong guest relationships, supporting business development opportunities, coordinating group bookings, and conducting Spa tours for VIPs and meeting planners.
- Manage departmental administration, including payroll processing, scheduling, inventory control, retail ordering, product requisitions, and expense management.
- Monitor labor, purchasing, inventory, and operating expenses while supporting revenue growth, profitability, and efficient daily operations.
- Lead regular team meetings, communicate operational updates, and drive service excellence, colleague engagement, and sales performance.
- Develop, implement, and maintain spa concepts, wellness programming, service standards, and operating procedures that align with brand expectations and enhance the guest experience.
- Partner with Housekeeping, Laundry, Engineering, and other departments to ensure facilities, equipment, and guest spaces consistently meet Four Seasons quality standards.
- Monitor industry trends, emerging wellness concepts, and best practices to enhance the guest experience and support continuous innovation.
- Ensure all spa operations, services, and facilities consistently meet luxury hospitality standards, operational requirements, and company policies.
WHAT TO BRING
- Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
- Massage Therapy, Esthetics or Cosmetology license are a plus
- Ability to stand for extended periods, lift up to 75lbs, and push/pull as needed during shifts
- Minimum 2 years of luxury spa supervisor or leadership experience in spa operations, wellness programming, retail management, luxury service standards, budgeting, forecasting, revenue growth, and financial performance management.
- Excellent leadership, communication, presentation, and relationship-building skills, with the ability to inspire teams, drive results, and uphold a positive, high-performing culture.
JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit etc.) as well as Paid Time Off & Holiday Pay
- 100% Employer paid Medical, Dental, and Vision benefits
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Subsidized on-island housing and other resources
- Inclusive and diverse employee engagement & recognition events all year-round
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us:
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