Engineer, IndustrialJob no: 669004
Work type: Regular (Full-Time)
Location: Orlando
Categories: Finance, Orlando - Professional Generic
JOB SUMMARY:Provide analytical decision-support for Universal Destinations & Experiences leadership, influencing data-driven operational and workforce decisions. This role applies industrial engineering, operations research, and advanced analytics to drive measurable improvements in efficiency, service delivery, and financial performance, while supporting a seamless, high-quality guest experience. Leverage quantitative methods in operational planning, capacity and demand analysis, and productivity improvement to design, implement, and sustain scalable decision-support solutions in a high-volume, guest-facing environment characterized by demand variability and operational constraints.
MAJOR RESPONSIBILITIES:- Design, operationalize, and sustain end-to-end analytical and decision-support solutions using industrial engineering and business analytics principles. Apply structured analytical techniques-including probability and statistics, process flow analysis, queuing theory, mathematical optimization, scenario modeling, and prescriptive optimization solvers-to diagnose problems, evaluate trade-offs, and recommend actionable solutions. Develop and maintain decision-support models for labor planning, workforce utilization, budgeting, scheduling, and hiring strategies, balancing cost efficiency with service levels, guest experience outcomes, and operational realities.
- Operate with a strong internal consulting mindset by partnering closely with operational leaders to define problems, frame decisions, and drive adoption of data-driven solutions. Continuously elevate analytical solutions by applying advanced analytics techniques, modern programming practices, and modern analytics and productivity tools to improve speed, quality, scalability, and long-term impact.
- Acquire and prepare data using database querying tools and modern data pipelines. Engineer, standardize, and maintain analysis-ready datasets by consolidating, cleaning, and translating data from multiple enterprise systems into governed sources of truth. Apply advanced trend analysis and statistical techniques-including forecasting, classification, and anomaly detection-to understand performance drivers and validate insights.
- Identify and implement opportunities to automate and scale analytics by productionizing metrics, models, and decision logic using modern analytics and productivity tools within cloud-based platforms, supporting both real-time and scenario-based decision-making across fluctuating demand conditions.
- Develop clear, compelling business cases and presentations for audiences ranging from frontline operators to senior and executive leadership. Create dashboards and visualizations as part of standardized performance and decision-support systems that help stakeholders evaluate scenarios, understand trade-offs, and act with confidence. Translate complex analytical findings into concise narratives that drive alignment and action.
- Participate in Environmental, Health & Safety responsibilities by following established UDX policies, procedures, and training. Perform other duties as assigned.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
- Advanced proficiency in SQL and programming tools (Python, R), with the ability to independently develop complex queries, analytical workflows, and reusable code.
- Experience building reusable, production ready analytics and decision support solutions, including standardized metrics, governed datasets, automated analytical workflows, and sustained operating models.
- Demonstrated experience applying optimization or operations research techniques in resource constrained, variable demand service environments.
- Experience influencing operational decisions in complex, real time or near real time environments, balancing efficiency, resource constraints, and guest or customer experience outcomes.
- Experience working with business intelligence and visualization platforms (Power BI, Tableau) and cloud based data platforms (Snowflake, Azure).
- Experience using modern analytics and productivity tools (e.g., Microsoft Copilot, ChatGPT) to improve analytical efficiency, code quality, and documentation.
- Strong analytical judgment, conceptual thinking, and problem solving abilities, with the ability to translate analysis into actionable recommendations.
- Excellent interpersonal and consulting skills, including the ability to partner effectively with operations, finance, and technology stakeholders.
- Experience conducting field studies and operational data collection to inform labor standards, productivity measurement, and capacity analysis.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
- Commitment to knowledge sharing, best practices, and continuous improvement of analytical standards within the Business Analytics & Industrial Engineering team.
- Willingness to support a 24/7/365 operation, including periods of high demand such as weekends and holidays.
EDUCATION:Required:- Bachelor's degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field.
Preferred:- Master's degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a closely related field of study.
EXPERIENCE:Required:- 3+ years of applied industrial engineering and operational analysis, or equivalent experience.
Preferred:- 2+ years of experience performing operational analyses for theme parks, resorts, retail/dining/entertainment venues, etc.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort.
Here you can.Advertised: Nov 6 2026 Eastern Standard Time
Applications close: Back to search results
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