The Director of Business Intelligence is a key member of the technology leadership team and serves as the Company's data and analytics thought leader. This leader will develop, plan, and implement a data/analytics strategy that delivers optimal returns on investment in coordination with the organization's goals and core values with a focus on a "customer service" orientation.

Areas of responsibility include strategic leadership, team management, technical leadership around data management / ELT processes, end user reporting and analytics needs as well as project prioritization and management.

This leader will bring a track record of success in setting the strategic data and analytics direction in a multi-unit, franchised enterprise by driving innovation and building a competitive advantage based on strategic information.

The role is located in Dallas, TX and this role requires the ability to be present in the office at least three days per week.

Accountabilities/Duties

Driving Results

• Organized, urgent, and accountable: gets stuff done!
• Highly analytical mind-set; ROI and data-driven decision maker; has strong problem-solving and conceptual skills with the ability to quickly analyze and synthesize to support informed decision-making
• Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives

Collaborating and Influencing

• Manages stakeholder relationships and expectations as it pertains to the BI/data deliverables and foundations
• Excellent project management skills with the ability to set and balance multiple priorities
• Ability to work across the organization to get buy-in from the whole team on important initiatives and holds people accountable for results
• Presents effectively and persuasively with composure, building trust and credibility with various audiences

Leading People

• Collaborates and openly debates with the team to manage projects, solve problems, discuss challenging issues or learn more about critical issues as a group
• Periodically reviews team progress against plans, focuses attention beyond the project to the full year and beyond

Core Values/Leadership Competencies:

• Servant's Heart
  
  • Developer of people along their career paths
  • Vision casting
  • Leads by example
• Spirit of a Champion
  
  • Exhibits extreme ownership - 100/0! Mentality - 100% responsibility and zero excuses!
  • Excellence driven, desires feedback and improvement
  • Exhibits sound judgment
• Genuine Connections
  
  • Intensely collaborative
  • Professional with the ability to influence at all levels
  • Communicates often and openly

Skills and Abilities:

• Strategic thinking and the ability to align BI initiatives with business objectives
• Strong communication and presentation skills, with a focus on understanding and communicating the company's core business
• Strong leadership and management skills with the ability to motivate and guide a diverse team
• Proficiency in BI tools such as Snowflake, Tableau, Redshift, QuickSight or similar platforms
• Solid understanding of data modeling, data warehousing, and ELT processes
• Experience in data visualization and statistical analysis
• Knowledge of relevant data protection regulations (e.g., GDPR, CCPA, ITGCs) and data security best practices

Education/Certifications and Work Experience Requirements:

• Experience as BI/Analytics Director at a high growth company with a proven track record of high impact
  
  • Track-record of building and leading highly effective BI teams with a customer service and partnering mindset
  • Experience building strong stakeholder relationships across departments
  • Depth of experience selecting and implementing suitable technology for efficient data loading, governance and reporting capabilities required
  • Experience in building at a metrics-driven company (especially Private Equity owned and/or in a franchise model) is ideal
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field

We offer a competitive benefits package including medical/dental/vision insurance, employee life insurance, unlimited PTO, paid holidays, 401(k), and cake and Bundtwear allowances. Every team member working at the Support Center is eligible for an annual bonus potential. We provide a casual and collaborative work environment with a focus on increasing your wellbeing through company events, celebrations, and regular volunteer opportunities.

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