Job Title: Digital Consumer Experience Strategy & Research Lead
- Grade: L3
- Location: Morristown, NJ
Main ResponsibilitiesYou are a holistic, systems thinker who enjoys helping teams tackle the real issues, not just symptoms, which often involves expanding the team's view of the problem by connecting the dots -- what's causing it upstream, what consequences solutions might have downstream, and what actually motivates the people involved.
- Deliver experience strategy across digital products and services for the organization: define plans, principles, based on research and insights and measurement frameworks
- Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
- Reallocate resources appropriately to deliver on priorities under tight deadlines; possible for leading a team of CX Strategy employees and contractors
- Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
- Embody excellence in consumer experience at all levels and influence product and service strategy direction
Influential leader representing CX Strategy across the business and corporation, including product and service development functions:
- Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
- Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering
About YouBasic Qualifications- Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master's degree in relevant field a plus
- 7 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital products or software design.
- Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data
- Embody a strong and effective user's point of view inside the organization.
- Familiarity with pharma/health technology is a plus
- English communication skills on a professional level (verbal and written) for candidates out of USA
Knowledge, Skills & Abilities- Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.
- Strong communication and presentation skills to convey recommendations efficiently
- Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.
- Strong business acumen, with ability to understand value generation and business modelling
- Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners
- CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measures of efficacy.
- International experience, with understanding of cultural sensitives as the role is global
- High EQ to manage different stakeholders within the organisation and understand how to bring them along.
Desired Traits- You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
- Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details
- Comfortable with change and ambiguity: you are naturally confident in a shifting world.
- You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation
- You have an intellectual curiosity that inspires others around you
- Culturally curious, you are willing to work in an international environment
The salary range for this position is:
$133.500,00 - $192.833,33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
