The position at a glanceThe team is part of a global support group to manage daily risk production for credit bureaus, rates and FX exchanges; Including early-of-day risk, actual commercial risk and PnL explains. There are over 1,000 users of the system.
The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office. The environment in which we work can be noisy, with frequent and sometimes stressful interruptions. With such a demanding environment, a high level of flexibility, patience and confidence is required. The role can be very rewarding, but it will require a high level of commitment to get started quickly.
The team works closely with its global counterparts, providing support 24/7 [including on call and weekend] and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).The business line is state-of-the-art and highly dynamic and we operate in an environment that is responsive to their changing needs.
Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.
Mission and Objectives
- Provide technical and functional support for 2 Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm) rotating between team members one week out of three.
- Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas.
In detail- Manage and follow up incidents and problems with Business and development teams.
- Be point of contact locally for escalation. Acts autonomously on most decisions.
- Highly organized with the ability to manage a heavy workload in a dynamic environment.
- Excellent knowledge of financial products and trade lifecycle.
- Provide relevant KPIs to different stakeholders (business, senior managers, ...)
- Provide technical and functional support to business users, mainly in North America, but also worldwide.
- Identify, resolve, and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
- Diagnose and resolve data processing problems.
- Support technical and business analysts in defining application production problems.
- Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support.
- Participate in disaster recovery trials (evening and weekend work).
- Support changes in production environments (evening and weekend work).
- Work with the development team and suppliers to provide temporary solutions and upgrade application platform software.
- Analyze and improve existing procedures and tasks.
- Improve the implementation of the Dynatrace service monitoring tool and make missing checks on automation and applications.
- Analyze and suggest improvements to our current production monitoring and warning process.
- Maintain existing production-related procedures, processes and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.
The strengths and skills that will help you succeed- Bachelor Degree or equivalent
- Around 5 years of practice in a production environment, preferable in the financial field
- Professional working proficiency in French and English languages are required*
- Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary
- Technical and functional support experience in an environment in contact with clients
- Knowledge of scripting languages
- Excellent written and oral communication skills
- Analytical, documentation and problem solving skills
- Good organizational skills; concern for customer service
- Experience in the financial domain
- Knowledge of Unix and Linux
- Ability to work in teams and take initiative
- Excellent knowledge of financial products and trade lifecycle.
- Experience in security lending in an asset for this position.
*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in French and English languages are required.
While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted
What's in it for youAlongside a competitive compensation, we provide a comprehensive suite of flexible benefits designed to support your health, wellbeing, and long-term success:
Health & Wellness A menu of flexible options for you and your family, including a 24/7 telemedicine service.
Mental-Health Support Up to $5,000per year for sessions with mental-health practitioners, plus unlimited access through our Employee Assistance Program.
Financial Benefits A defined-contribution pension plan and a range of additional financial perks.
Paid Volunteering Days Take time off to give back to the community.
Learning & Development Access to high-quality training, personal-development programs, and clear pathways for internal career progression across our global organization.
Work-place flexibility Hybrid work is available for most roles. You'll be required in the office at least three days per week, with one of those days being either a Monday or a Friday.
To find out more about our range of benefits, click here
Do you want to discover other BNP Paribas offers in Canada?Click here: BNP Paribas in Canada Our job offers
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