Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$70K - $95K *
Accelerate progress at the intersection of engineering and business development, managing complex projects and client relationships while driving technical sales and solutions. Thrive in a dynamic env...
3 weeks ago
$70K - $95K *
Drive customer satisfaction as a Product Support Engineer, resolving technical issues while enhancing our security and identity solutions. Collaborate with Product and R&D teams to influence product d...
1 week ago
$70K - $100K *
Join a dynamic team to deliver innovative, end-to-end solutions for public safety, collaborating with sales and engineering to meet U.S. Federal Government needs through cutting-edge technologies and...
3 weeks ago
Enablement Solutions Program Manager, Security
$119K - $275K *
Unlock the potential of HPE Networking's Security solutions by developing and managing enablement programs. Collaborate with cross-functional teams to empower sales and technical personnel, while driv...
Reposted 5 days ago
$132K - $220K *
Accelerate progress at a cutting-edge tech company by driving automation and efficiency. Collaborate with engineers to build robust infrastructure, enhance application processes, and contribute to sol...
1 week ago
$120K - $150K *
Transform enterprise Agile delivery by orchestrating teams and managing Program Increment planning. Ensure mission-aligned capabilities across secure environments, driving integration and compliance w...
2 weeks ago
$120K - $150K *
Shape our agile initiatives by driving cross-functional collaboration and delivery governance while ensuring mission-aligned capabilities across secure environments. Lead the integration of DevSecOps...
2 weeks ago
$120K - $150K *
Join a team that's advancing geospatial intelligence through innovative systems engineering. Drive technical leadership, improve operational efficiency, and mentor engineers while collaborating with g...
1 week ago
$100K - $130K *
Lead the charge in enhancing system reliability and performance in a large-scale enterprise environment, utilizing Azure technologies and best practices to drive operational excellence and innovative...
Reposted today
$92K - $137K *
Lead the charge in designing and supporting complex clinical device integrations. Collaborate across teams to ensure project alignment while optimizing system performance and quality assurance. Your e...
4 weeks ago
$70K - $95K *
Champion technical sales by engaging clients with tailored video surveillance solutions, delivering impactful presentations, and driving revenue growth in close collaboration with sales and engineerin...
4 weeks ago
Systems Integration Engineer (Telecom) - SME
$135K - $216K *
Launch your career by leading the integration of telecommunications systems into the National Airspace System. Drive legacy to IP migration, mentor engineers, and ensure robust network solutions with...
3 weeks ago
Cloud Customer Success Engineer
$110K - $183K *
Shape customer success through innovative cloud solutions, ensuring seamless integration and enhancing performance, security, and scalability while building trustful relationships and managing multipl...
Reposted 2 days ago
$75K - $95K *
Drive operational excellence by providing Tier 2 technical support for the War Data Platform, ensuring seamless service continuity and effective issue resolution across classified and unclassified env...
3 weeks ago
$116K - $243K *
Join a team that's at the forefront of technical solution delivery. Lead customer interactions to define requirements and develop tailored solutions that align with organizational goals, ensuring succ...
4 weeks ago
Staff Reliability Engineer - Performance (Escalations Engineering)
$100K - $130K *
Join a team that's revolutionizing customer support by resolving complex technical issues. Leverage your expertise in a dynamic environment while collaborating cross-functionally to enhance customer s...
5 days ago
$100K - $111K *
Shape the future of autonomous systems as a key member of a cross-functional team, contributing to the design, implementation, and testing of innovative underwater vehicles while advancing your career...
1 week ago
$100K - $111K *
Engage cross-functional teams to maintain systems for the Fire Control Program, ensuring operational readiness and troubleshooting technical issues to enhance mission capabilities for strategic deterr...
3 weeks ago
$99K - $109K *
Lead vehicle integration and system testing to validate advanced safety features. Collaborate with cross-functional teams to ensure high-quality performance and timely delivery in a dynamic, agile env...
2 days ago
$100K - $130K *
Transform the Windows device management landscape by architecting innovative tools and workflows. Leverage your extensive SysAdmin experience to enhance software distribution and endpoint configuratio...
6 days ago
Enablement Solutions Program Manager, Security
$119K - $275K *
Drive the success of HPE Networking’s Security solutions by developing and managing enablement programs that empower sales teams, ensuring effective positioning and adoption in a competitive landscape...
Reposted yesterday
Enablement Solutions Program Manager, Security
$119K - $275K *
Drive enablement success by developing strategies and delivering training for HPE's Networking Security solutions, collaborating with cross-functional teams to enhance sales effectiveness and optimize...
Reposted yesterday
Senior Enterprise Solutions Technical Lead
$126K - $176K *
Build innovative Microsoft 365 solutions, leading strategy and implementation initiatives while collaborating with stakeholders to enhance business processes and user experience across the organizatio...
Yesterday
Senior Network Performance Engineer
$105K - $243K *
Engage in designing and implementing network simulation motifs to enhance performance testing. Collaborate with technical teams to analyze and visualize network architectures while applying software e...
Reposted yesterday
Sr. Systems Engineer, CMDB - ServiceNow
$106K - $130K *
Join a team that's committed to ensuring data integrity in our configuration management database (CMDB). Oversee strategic operations, maintain accurate data, and establish processes to enhance compli...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.