Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$125K - $183K *

Elevate customer experiences as you engage in technical product presentations, align solutions with client needs, and lead product evaluations within a collaborative sales engineering team. Transform...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $144K *

Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Deliver innovative solutions by leveraging technical expertise in system engineering. Collaborate with teams to design, develop, and evaluate systems architectures that meet evolving operational needs...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$111K *

Lead the charge in delivering expert cloud support solutions. Utilize your technical expertise to tackle complex issues for strategic customers, mentoring junior engineers while enhancing operational...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $120K *

Partner with us to enhance customer satisfaction and drive growth for SME clients through effective relationship management, technical guidance, and support, ensuring optimal deployment and upselling...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $105K *

Shape the future of integrated risk and compliance solutions by engaging customers and supporting revenue generation through tailored presentations and strategic sales techniques in a collaborative hy...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $105K *

Provide tailored product presentations and support sales efforts while enhancing customer relationships through effective engagement strategies. Collaborate closely with sales to drive pipeline growth...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $105K *

Pioneer engagement opportunities to drive revenue, utilizing your expertise in integrated risk and compliance solutions while collaborating with sales teams to enhance customer relationships and optim...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Drive embedded software development for various platforms, ensuring customer success through support, documentation, and integration across teams. Leverage your coding expertise to enhance our product...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Accelerate progress at the forefront of customer success, leading a team dedicated to enhancing the client experience across the Americas while driving product adoption and engagement throughout the c...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$65K - $118K *

Grow your skills as a Junior Linux Engineer by partnering with experienced professionals. Monitor system health, troubleshoot incidents, and enhance system reliability while gaining hands-on experienc...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Serve as the key architect for deploying and optimizing enterprise VMware solutions, enhancing system performance and security for the Department of State's modernization efforts in a collaborative te...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Technical Services

$110K - $130K *

Champion customer success by driving adoption and measurable outcomes for audit teams. Collaborate with stakeholders to modernize workflows and ensure long-term retention, while providing expert guida...

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Empower audit teams to excel with a hands-on role that drives software adoption, enhances workflow efficiency, and delivers measurable outcomes. Collaborate across functions to modernize audit practic...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$85K - $100K *

Elevate production efficiency as you troubleshoot technical issues, analyze trends, and support process improvements in a collaborative environment, ensuring optimal operations of complex lithography...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive customer success by providing expert technical guidance and strategic leadership for complex cloud solutions, while mentoring team members and ensuring high satisfaction and retention among key...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$184K - $202K *

Champion national security by driving architecture and integration of endpoint detection solutions. Collaborate with analysts to enhance threat containment and visibility across diverse infrastructure...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $160K *

Transform the landscape of automation by owning sales cycles across major accounts. Partner with IT and operations leaders to modernize their workflows and drive AI-led efficiency, while influencing p...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Tackle complex systems engineering challenges by collaborating cross-functionally to design, integrate, and deliver innovative software solutions for Submarine Warfare systems, enhancing fleet capabil...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$192K - $275K *

Grow your career with a leader in coherent optical transceivers, where you'll lead embedded CPU code development and architect complex optical systems. Collaborate with engineering teams to drive soft...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Contribute to mission success by designing and validating critical infrastructure solutions for federal operations. Support technical evaluations and systems integration to ensure reliable and resilie...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$115K - $176K *

Contribute to sales success by translating customer needs into tailored technology solutions. Engage in pre-sales activities, conduct demonstrations, and manage customer relationships with a focus on...

Ottawa, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's integral to providing exceptional technical support for North American customers. You will manage both production and test environments, ensuring operational excellence and effectiv...

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Grow your skills by overseeing software testing and technical analysis while supporting the Naval Information Warfare Center. Engage in modernization projects and enhance operational efficiency throug...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Serve as a Cybersecurity leader, enhancing defenses and ensuring compliance for Navy systems. Drive risk management and respond to breaches while supporting a dynamic team in a collaborative environme...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.