Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sales Engineer, Enterprise - AZ/CO
$125K - $183K *
Elevate customer experiences as you engage in technical product presentations, align solutions with client needs, and lead product evaluations within a collaborative sales engineering team. Transform...
4 weeks ago
Sales Engineer - Mid Market - West
$95K - $144K *
Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...
2 weeks ago
$90K - $110K *
Deliver innovative solutions by leveraging technical expertise in system engineering. Collaborate with teams to design, develop, and evaluate systems architectures that meet evolving operational needs...
2 weeks ago
$111K *
Lead the charge in delivering expert cloud support solutions. Utilize your technical expertise to tackle complex issues for strategic customers, mentoring junior engineers while enhancing operational...
2 weeks ago
Technical Account Manager, Post Sales, SME
$95K - $120K *
Partner with us to enhance customer satisfaction and drive growth for SME clients through effective relationship management, technical guidance, and support, ensuring optimal deployment and upselling...
3 weeks ago
$95K - $105K *
Shape the future of integrated risk and compliance solutions by engaging customers and supporting revenue generation through tailored presentations and strategic sales techniques in a collaborative hy...
5 days ago
$95K - $105K *
Provide tailored product presentations and support sales efforts while enhancing customer relationships through effective engagement strategies. Collaborate closely with sales to drive pipeline growth...
5 days ago
$95K - $105K *
Pioneer engagement opportunities to drive revenue, utilizing your expertise in integrated risk and compliance solutions while collaborating with sales teams to enhance customer relationships and optim...
5 days ago
$80K - $95K *
Drive embedded software development for various platforms, ensuring customer success through support, documentation, and integration across teams. Leverage your coding expertise to enhance our product...
2 weeks ago
Team Leader, ERM Customer Success Americas
$110K - $130K *
Accelerate progress at the forefront of customer success, leading a team dedicated to enhancing the client experience across the Americas while driving product adoption and engagement throughout the c...
5 days ago
$65K - $118K *
Grow your skills as a Junior Linux Engineer by partnering with experienced professionals. Monitor system health, troubleshoot incidents, and enhance system reliability while gaining hands-on experienc...
2 weeks ago
$160K - $200K *
Serve as the key architect for deploying and optimizing enterprise VMware solutions, enhancing system performance and security for the Department of State's modernization efforts in a collaborative te...
Reposted 1 week ago
Senior Customer Success Engineer, Audit
$110K - $130K *
Champion customer success by driving adoption and measurable outcomes for audit teams. Collaborate with stakeholders to modernize workflows and ensure long-term retention, while providing expert guida...
2 weeks ago
Senior Customer Success Engineer, Audit
$110K - $130K *
Empower audit teams to excel with a hands-on role that drives software adoption, enhances workflow efficiency, and delivers measurable outcomes. Collaborate across functions to modernize audit practic...
2 weeks ago
NXE First Line Support Production Engineer - Chuck/SS (CWW Days)
$85K - $100K *
Elevate production efficiency as you troubleshoot technical issues, analyze trends, and support process improvements in a collaborative environment, ensuring optimal operations of complex lithography...
3 days ago
Senior Technical Account Manager
$120K - $145K *
Drive customer success by providing expert technical guidance and strategic leadership for complex cloud solutions, while mentoring team members and ensuring high satisfaction and retention among key...
2 weeks ago
$184K - $202K *
Champion national security by driving architecture and integration of endpoint detection solutions. Collaborate with analysts to enhance threat containment and visibility across diverse infrastructure...
1 week ago
Account Executive, Majors - East
$130K - $160K *
Transform the landscape of automation by owning sales cycles across major accounts. Partner with IT and operations leaders to modernize their workflows and drive AI-led efficiency, while influencing p...
5 days ago
$88K - $105K *
Tackle complex systems engineering challenges by collaborating cross-functionally to design, integrate, and deliver innovative software solutions for Submarine Warfare systems, enhancing fleet capabil...
1 week ago
Embedded Software Technical Leader - Acacia (Onsite)
$192K - $275K *
Grow your career with a leader in coherent optical transceivers, where you'll lead embedded CPU code development and architect complex optical systems. Collaborate with engineering teams to drive soft...
Reposted 3 weeks ago
Systems Engineer - Federal Customer
$110K - $130K *
Contribute to mission success by designing and validating critical infrastructure solutions for federal operations. Support technical evaluations and systems integration to ensure reliable and resilie...
2 weeks ago
$115K - $176K *
Contribute to sales success by translating customer needs into tailored technology solutions. Engage in pre-sales activities, conduct demonstrations, and manage customer relationships with a focus on...
1 week ago
Technical support engineer M/F
$80K - $95K *
Join a team that's integral to providing exceptional technical support for North American customers. You will manage both production and test environments, ensuring operational excellence and effectiv...
3 days ago
$80K - $95K *
Grow your skills by overseeing software testing and technical analysis while supporting the Naval Information Warfare Center. Engage in modernization projects and enhance operational efficiency throug...
2 weeks ago
$95K - $115K *
Serve as a Cybersecurity leader, enhancing defenses and ensuring compliance for Navy systems. Drive risk management and respond to breaches while supporting a dynamic team in a collaborative environme...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.