Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $167K *
Explore the evolving landscape of AI security by implementing policies and collaborating across teams to safeguard AI technologies. Join our dynamic cybersecurity team to influence secure AI adoption...
3 weeks ago
$100K - $167K *
Support AI security initiatives by developing policies, collaborating across teams, and applying compliance frameworks to ensure organizational safety in AI technologies. Ideal for early-career profes...
3 weeks ago
Account Executive 2, Onboarding, Marketing Solutions
$133K - $190K *
Engage with new customers to maximize their success on our marketing platform, driving revenue growth and platform adoption through strategic insights and effective client management while ensuring ou...
4 days ago
$80K - $90K *
Drive business growth by executing sales strategies, building client relationships, and managing the full sales cycle for workplace service solutions. Collaborate cross-functionally to tailor offering...
Yesterday
2004581 Customer Delivery Consulting Engineer - Department of Navy
$127K - $162K *
Join a team that's focused on reinventing network solutions for government clients. Utilize your 8+ years of networking experience and consulting skills to enhance infrastructure while ensuring innova...
Reposted yesterday
$90K - $120K *
Join a team that's dedicated to transforming customer experiences through innovative software solutions. You'll collaborate on designing, developing, and optimizing applications that drive efficiency...
3 weeks ago
Network Engineer SME - Secret Clearance Required
$140K - $160K *
Lead the charge in optimizing advanced network infrastructures, ensuring top-tier performance and security. Collaborate with IT teams, resolve issues, and develop robust solutions for data network man...
5 days ago
$86K - $198K *
Transform and optimize systems by building resilient infrastructure, implementing automation, and reducing manual tasks. Collaborate with engineers while leveraging cloud and on-premise expertise to e...
2 weeks ago
$57K - $113K *
Engage with us to drive business growth by prospecting and selling communication solutions, while mentoring fellow team members and expanding market reach within your designated territory. Excel in a...
3 weeks ago
$63K - $127K *
Analyze and enhance system reliability through data integration and modeling, collaborating with cross-functional teams to ensure optimal performance of Navy systems and supporting mission-critical as...
1 week ago
$86K - $181K *
Join a team that's dedicated to safeguarding national security through innovative systems engineering. Collaborate with experts in cutting-edge technologies to enhance software solutions and adapt arc...
3 weeks ago
Staff Engineer, Product Software
$163K - $245K *
Champion innovative solutions by collaborating with teams to develop next-gen software for interconnection platforms, overseeing design, development, and delivery while maintaining vision and ensuring...
3 weeks ago
Engineering Program Manager III
$105K - $213K *
Join a dynamic team to oversee end-to-end project governance, enhancing engineering operational execution across the Spend Lifecycle. Cultivate collaboration with cross-functional teams to drive impac...
Reposted today
$43K - $129K *
Transform your career by driving B2B sales for innovative solutions, cultivating lasting relationships with SMB clients, and exceeding expectations in an energetic sales environment...
Reposted 1 week ago
$43K - $129K *
Join a team that's transforming the wireless industry by driving sales and securing new accounts. Engage with small and medium-sized businesses to showcase innovative solutions and exceed monthly targ...
Reposted 1 week ago
$43K - $129K *
Engage with small to medium-sized businesses to drive sales growth through prospecting, cold calling, and relationship building, showcasing the value of innovative wireless solutions and exceeding quo...
Reposted 1 week ago
$90K - $120K *
Join a dynamic team to optimize processes and solve operational challenges, leveraging advanced engineering principles in a manufacturing environment while driving significant projects from concept th...
4 days ago
Sr. Cloud Solutions Consultant, WWPS ProServe US-FedCiv
$153K - $207K *
Architect scalable AWS solutions tailored to diverse customer needs, driving successful cloud journeys. Leverage technical expertise to optimize performance, manage risks, and ensure adherence to best...
4 weeks ago
$80K - $95K *
Grow your career with us as you design, automate, and operate hybrid cloud infrastructures. Collaborate across teams to deliver secure, scalable platforms while emphasizing automation and operational...
Reposted today
$80K - $95K *
Join a team that's dedicated to optimizing cloud infrastructure and automation. Engage with cross-functional teams to enhance system reliability in a hybrid cloud environment, driving operational exce...
Reposted today
Cybersecurity Engineer - Endpoint Detection
$90K - $153K *
Transform your career by becoming a key player in enhancing enterprise endpoint security through hands-on expertise with EDR/EPM platforms, driving detection capabilities, and collaborating with cyber...
Reposted yesterday
$80K - $110K *
Elevate testing processes by validating autonomous software performance in simulated environments, focusing on scalability and system integrity. Collaborate with scrum teams to enhance software reliab...
5 days ago
Lead Application Support Engineer
$107K - $143K *
Champion enterprise application support by leading a skilled team to ensure optimal performance and usability, driving enhancements and fostering collaboration across projects in a dynamic IT environm...
Reposted 6 days ago
Senior AV Field Engineer - Integration
$80K - $110K *
Join a team that commissions complex systems, optimizing audio, video, and control setups. This field role requires solving technical issues, mentoring engineers, and collaborating remotely to ensure...
Reposted yesterday
Senior AV Field Engineer - Integration
$90K - $120K *
Engage in commissioning complex systems while traveling to customer sites. Ensure equipment operates as designed, mentor field engineers, diagnose issues, and optimize system settings for seamless int...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.