Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$70K - $130K *

Engage in innovative systems engineering for the THAAD program, translating mission objectives into design and developing software for high- and medium-fidelity simulations, while ensuring system inte...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $110K *

Transform Life Sciences application support by overseeing vendor operations and ensuring seamless integration, validation, and user service for scientific applications. Drive tech advancements while m...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $130K *

Join a team that supports and enhances life sciences applications, focusing on Translational Sciences and Clinical Data Management. This role involves technical oversight, user support, and cross-func...

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$60K - $180K *

Champions the refinement and automation of storage systems, enhancing uptime and performance. Collaborate with diverse teams to troubleshoot, develop solutions, and assess vulnerability in virtual ser...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Drive customer success through impactful support engineering, focusing on resolving technical issues, enhancing product knowledge, and collaborating across teams to ensure exceptional experiences for...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $175K *

Shape the future of SaaS Cyber Solutions by driving pipeline generation and building strategic channel partnerships. Collaborate with clients and teams to enhance brand awareness and deliver exception...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $103K *

Lead the charge in establishing and executing robust QA strategies to ensure operational reliability of software and hardware integrations across multi-device ecosystems, while optimizing workflows an...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$79K - $147K *

Tackle complex systems engineering challenges by developing and analyzing requirements, verifying system performance, and collaborating across engineering disciplines to create innovative solutions th...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$66K - $111K *

The Field Service Technician is responsible for calibrating and adjusting electronic measurement and test equipment, including multi-vendor products. This role requires problem-solving skills in calib...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$300K - $320K *

Elevate your career by mastering enterprise sales in a dynamic, supportive team. Engage with clients to showcase innovative solutions that address IT challenges, while exceeding sales goals and foster...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $190K *

Transform the landscape of automation training by delivering comprehensive education on cutting-edge systems for power protection and control. Mentor others, develop new processes, and drive improveme...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$101K - $140K *

Drive client satisfaction and growth through strategic sales initiatives, building trust with C-Level executives in Large Enterprise accounts. Own complex sales processes and exceed targets while maxi...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$175K - $190K *

Champion seamless integration of systems as a Senior Enterprise Engineer, driving innovative solutions through Python and collaboration with cross-functional teams. Own projects from design to deliver...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform the future of naval radar systems by delivering advanced engineering support, enhancing shipboard capabilities, and ensuring thorough performance evaluations while collaborating with industr...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead incident resolution and ensure system reliability for mission-critical infrastructure. Collaborate with cross-functional teams to optimize performance and enhance service availability through pro...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $270K *

Join a team that's dedicated to quality assurance by developing comprehensive test strategies, executing tests, and ensuring the reliability of our software products through innovative automated testi...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$116K - $145K *

Empower secure access solutions by designing and operating ZTNA/SASE architectures. Collaborate across teams to enhance compliance, troubleshoot issues, and integrate technologies in both GCCH and Com...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Engage in innovative projects as a Computer System Analyst III, focusing on system support, validation, and cloud management. Collaborate in Agile methodologies while contributing to critical Naval op...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $241K *

Shape the future of technology as you lead in interconnect engineering, optimizing advanced high-speed designs from concept to production. Collaborate with diverse teams and suppliers to enhance produ...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$179K - $254K *

Lead the charge in innovating and developing cutting-edge Cisco hardware solutions, driving cross-functional collaboration to enhance product quality and user experience while adhering to industry sta...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$130K - $270K *

Drive quality assurance efforts by designing, executing, and evaluating test plans and scripts. Collaborate with development teams to ensure optimal software performance and reliability, utilizing you...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Grow your career with a dynamic team committed to modernizing critical state systems. Contribute your skills in systems engineering to enhance service delivery and support long-term sustainability whi...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $140K *

Champion the management and support of Microsoft platforms, specializing in SharePoint and Office 365. Oversee technical issue resolution, system administration, and implement multi-dimensional projec...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Partner with us to drive technical success for our customers as you manage implementations and provide tailored solutions. Your expertise will enhance user adoption and operational excellence, ensurin...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Engineer cutting-edge ASIC validation solutions by designing and implementing drivers, managing test cases in a collaborative environment. Ensure top-quality hardware products by innovating and valida...

Reposted today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.