Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $167K *

Explore the evolving landscape of AI security by implementing policies and collaborating across teams to safeguard AI technologies. Join our dynamic cybersecurity team to influence secure AI adoption...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $167K *

Support AI security initiatives by developing policies, collaborating across teams, and applying compliance frameworks to ensure organizational safety in AI technologies. Ideal for early-career profes...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$133K - $190K *

Engage with new customers to maximize their success on our marketing platform, driving revenue growth and platform adoption through strategic insights and effective client management while ensuring ou...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Drive business growth by executing sales strategies, building client relationships, and managing the full sales cycle for workplace service solutions. Collaborate cross-functionally to tailor offering...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$127K - $162K *

Join a team that's focused on reinventing network solutions for government clients. Utilize your 8+ years of networking experience and consulting skills to enhance infrastructure while ensuring innova...

Reposted yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Join a team that's dedicated to transforming customer experiences through innovative software solutions. You'll collaborate on designing, developing, and optimizing applications that drive efficiency...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $160K *

Lead the charge in optimizing advanced network infrastructures, ensuring top-tier performance and security. Collaborate with IT teams, resolve issues, and develop robust solutions for data network man...

5 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$86K - $198K *

Transform and optimize systems by building resilient infrastructure, implementing automation, and reducing manual tasks. Collaborate with engineers while leveraging cloud and on-premise expertise to e...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$57K - $113K *

Engage with us to drive business growth by prospecting and selling communication solutions, while mentoring fellow team members and expanding market reach within your designated territory. Excel in a...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$63K - $127K *

Analyze and enhance system reliability through data integration and modeling, collaborating with cross-functional teams to ensure optimal performance of Navy systems and supporting mission-critical as...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$86K - $181K *

Join a team that's dedicated to safeguarding national security through innovative systems engineering. Collaborate with experts in cutting-edge technologies to enhance software solutions and adapt arc...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$163K - $245K *

Champion innovative solutions by collaborating with teams to develop next-gen software for interconnection platforms, overseeing design, development, and delivery while maintaining vision and ensuring...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $213K *

Join a dynamic team to oversee end-to-end project governance, enhancing engineering operational execution across the Spend Lifecycle. Cultivate collaboration with cross-functional teams to drive impac...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$43K - $129K *

Transform your career by driving B2B sales for innovative solutions, cultivating lasting relationships with SMB clients, and exceeding expectations in an energetic sales environment...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$43K - $129K *

Join a team that's transforming the wireless industry by driving sales and securing new accounts. Engage with small and medium-sized businesses to showcase innovative solutions and exceed monthly targ...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$43K - $129K *

Engage with small to medium-sized businesses to drive sales growth through prospecting, cold calling, and relationship building, showcasing the value of innovative wireless solutions and exceeding quo...

US-AnywhereIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Join a dynamic team to optimize processes and solve operational challenges, leveraging advanced engineering principles in a manufacturing environment while driving significant projects from concept th...

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$153K - $207K *

Architect scalable AWS solutions tailored to diverse customer needs, driving successful cloud journeys. Leverage technical expertise to optimize performance, manage risks, and ensure adherence to best...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Grow your career with us as you design, automate, and operate hybrid cloud infrastructures. Collaborate across teams to deliver secure, scalable platforms while emphasizing automation and operational...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to optimizing cloud infrastructure and automation. Engage with cross-functional teams to enhance system reliability in a hybrid cloud environment, driving operational exce...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$90K - $153K *

Transform your career by becoming a key player in enhancing enterprise endpoint security through hands-on expertise with EDR/EPM platforms, driving detection capabilities, and collaborating with cyber...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Elevate testing processes by validating autonomous software performance in simulated environments, focusing on scalability and system integrity. Collaborate with scrum teams to enhance software reliab...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $143K *

Champion enterprise application support by leading a skilled team to ensure optimal performance and usability, driving enhancements and fostering collaboration across projects in a dynamic IT environm...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Join a team that commissions complex systems, optimizing audio, video, and control setups. This field role requires solving technical issues, mentoring engineers, and collaborating remotely to ensure...

Reposted yesterday

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Engage in commissioning complex systems while traveling to customer sites. Ensure equipment operates as designed, mentor field engineers, diagnose issues, and optimize system settings for seamless int...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.