Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$183K - $235K *

Support the reliability of mission-critical systems by architecting and maintaining edge infrastructure, ensuring optimal performance and observability while leading a talented engineering team in a d...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $135K *

Champion the future of electronic manufacturing by leading global initiatives, optimizing processes, and mentoring teams to elevate quality, efficiency, and innovation across the organization in this...

Waterloo, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Collaborate to develop and integrate a dynamic software suite that supports mission needs, focusing on messaging, observability, and reliable backend engineering within a containerized environment...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Join a team that's driving sales success by managing and guiding a dynamic group of Sales Development Representatives to consistently achieve and surpass monthly goals while developing impactful outre...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Drive exceptional customer success through strategic account management, ensuring renewals, expansion, and high satisfaction. Leverage technical expertise to enhance product adoption and deliver measu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$250K - $280K *

Drive technical discovery and architecture for complex B2B cybersecurity solutions. Partner with sales teams to demonstrate product value, address security needs, and guide clients through pre-sales e...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$249K - $324K *

Innovate sales strategies to drive revenue growth in large SLED accounts. Engage deeply with clients, exploring complex opportunities, while establishing yourself as a thought leader in advanced analy...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $128K *

Join a dynamic team developing advanced autonomous systems for maritime applications. Leverage your UUV experience to design, implement, and test innovative technologies that enhance defense capabilit...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $130K *

Help us manage and optimize global network infrastructures, ensuring seamless connectivity and innovative solutions across multiple sites while providing technical guidance and support for advanced ne...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$74K - $130K *

Engage in groundbreaking software development to deliver innovative solutions for national security. Lead projects, mentor junior engineers, and collaborate with diverse teams to create scalable, high...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$74K - $130K *

Develop innovative software solutions for the Department of Defense by collaborating with experts to design, maintain, and enhance high-performance systems that address critical national security chal...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $110K *

Join a team that's focused on advanced network design and optimization. Leverage your expertise to enhance complex systems, support operational excellence, and deliver innovative solutions to meet evo...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Join a dynamic team to design and implement advanced network systems, enhancing performance and reliability. Leverage your expertise in data networking, collaborate on complex projects, and drive cont...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$74K - $130K *

Lead the design and development of high-performance software solutions, collaborating closely with engineers to meet mission-critical needs. Influence the technical direction and mentor junior develop...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Champion the design and management of global network infrastructures. Drive the implementation of cutting-edge technologies while ensuring optimal performance and reliability across multiple sites. Co...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$229K - $254K *

Empower clients by driving innovative data security solutions, collaborating with teams to support complex sales cycles, and solidifying your role as a trusted technical advisor. Expand your expertise...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Elevate product quality and reliability by designing automated test equipment and programs. Collaborate with cross-functional teams to ensure robust manufacturing processes and successful product perf...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $198K *

Lead the charge in developing advanced multi-function sensor systems while collaborating across teams and driving innovative solutions within government-regulated environments. Emphasis on architectur...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Empower customers by translating compliance challenges into technical solutions. Collaborate across engineering and product to design, build, and ship integrations swiftly, ensuring measurable impact...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Develop and implement comprehensive testing strategies to ensure IT solutions meet stringent quality standards in complex environments, collaborating closely with cross-functional teams to validate sy...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Drive exceptional client experiences by managing relationships and leading a technical support team. Champion client satisfaction while ensuring operational excellence through data-driven initiatives...

Vancouver, BCIn-Person

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Empower your career by leading design projects, mentoring a talented team, and driving engineering excellence. Your expertise will support innovative solutions and ensure high-quality standards in a c...

Belleville, ONIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $260K *

Unlock potential by designing and proposing tailored infrastructure solutions that align with customer business objectives, partnering with sales teams and vendors to enhance technology adoption acros...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$151K - $226K *

Champion transformational space operations by leading technical integration across multidisciplinary teams to enhance support for US Central Command, thereby driving strategic military objectives and...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $100K *

Join a team that's pivotal in providing technical support to sales and service operations for power generation equipment. Your expertise will enhance product satisfaction and drive company success acr...

Yesterday

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.