Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior OEM Outside Sales Engineer
$107K - $157K *
Advance sales growth by optimizing product mix and managing key customer relationships. Drive technical assistance, inventory recommendations, and market intelligence analysis while achieving sales go...
2 weeks ago
$175K - $228K *
Accelerate progress at the forefront of satellite systems integration, leading cross-functional engineering efforts to ensure seamless configuration and verification closure of multiple spacecraft gen...
4 weeks ago
$175K - $228K *
Grow your career with a dynamic team as you lead system integration for satellite solutions, ensuring cohesive performance across payload, ground, and RF systems during this critical program growth ph...
4 weeks ago
Enterprise Core Implementation Consultant - ET/CT Zone
$88K - $119K *
Drive customer success by managing deployment of IoT solutions for enterprise clients. Collaborate across departments to ensure smooth onboarding, enhance product adoption, and foster long-term client...
3 weeks ago
Service Engineer - Service Enablement
$110K - $130K *
Champion RF systems engineering as you validate satellite service passes. Manage beamforming configurations, drive in-orbit testing, and troubleshoot RF issues while ensuring operational readiness and...
2 weeks ago
$70K - $130K *
Join our team to provide vital engineering support across multiple aerospace programs. Collaborate with cross-functional teams to enhance reliability and maintainability using data analysis, integrati...
2 weeks ago
$79K - $147K *
Unlock potential by joining an Agile Scrum Team to rapidly develop integration and test solutions for complex space systems, ensuring secure and continuous delivery of mission capabilities to end user...
2 weeks ago
Strategic Account Executive, Global Sales
$123K - $149K *
Grow your career with a strategic role that drives new business, enhances partnerships, and manages complex sales processes. You'll engage with enterprise accounts, leveraging your expertise to achiev...
1 month ago
$100K - $120K *
Join a team that's redefining enablement strategies for go-to-market teams, delivering engaging training and certification programs for sales and partners, while leveraging technical expertise to enha...
3 weeks ago
$110K - $130K *
Champion a transformative enablement journey for go-to-market teams and partners. Shape onboarding, training, and certification, ensuring every interaction is supported by validated expertise to drive...
3 weeks ago
$110K - $130K *
Transform the enablement landscape for go-to-market teams and partners by developing engaging training and certification programs that enhance expertise and facilitate successful customer interactions...
3 weeks ago
Systems Integration Engineer / Ground Architecture SEIT
$135K - $195K *
Engineer the future of missile tracking by developing and integrating innovative ground systems. Collaborate with multidisciplinary teams to ensure optimal functionality and operational capabilities f...
6 days ago
$195K - $270K *
Lead the charge in aligning technical expertise with customer needs in cybersecurity. Collaborate with sales teams to engage mid-enterprise clients, deliver tailored demos, and drive adoption while en...
2 days ago
$85K - $148K *
Drive the development of advanced non-propulsion submarine and ship systems, ensuring compliance with technical standards while integrating cutting-edge solutions to meet Navy requirements and enhance...
2 weeks ago
$106K - $176K *
Architect scalable, secure cloud solutions for mission-critical SaaS products. Leverage cloud expertise to drive modernization, enhance performance, and ensure client alignment with strategic goals th...
Reposted 2 weeks ago
$94K - $165K *
Unlock potential by providing innovative technical solutions within a dynamic engineering team. You’ll develop vital systems for national security, ensuring compliance and performance through rigorous...
2 days ago
Software Engineer II - Python Developer
$95K - $115K *
Collaborate with a dynamic team to develop automated software testing solutions, ensuring excellence in software quality and security for naval operations. Engage in Agile methodologies and modern dev...
2 weeks ago
Systems Engineer - Active Security Clearance
$110K - $130K *
Join a dynamic team to develop, engineer, and deploy innovative technical solutions focused on security within a dedicated network environment, collaborating to overcome data protection challenges...
2 weeks ago
Sr. Technology Support Consultant
$90K - $110K *
Join a team that's at the forefront of technology innovation, enhancing business efficiency and user experience in a dynamic financial services environment while leading critical technology support in...
2 weeks ago
$95K - $115K *
Develop and enhance Java-based components for data migration and integration, focusing on configuring the FEITH Records Management System and ensuring seamless transition from legacy systems, while co...
2 weeks ago
$100K - $120K *
Champion the migration of pre-publication resume records to a new system. Collaborate on integrating Java processing components and refining workflows to enhance operational efficiency in managing dig...
2 weeks ago
Sales Engineer - Managed Service Providers (MSP/MSSP)
$110K - $130K *
Partner with us to drive success as a key technical resource for MSPs, managing pre-sales and post-sales relationships, enhancing partner capabilities, and showcasing Keeper's security solutions align...
3 weeks ago
Software Engineer 2 (FST - 131)
$110K - $130K *
Unlock potential by leveraging your 14 years of software engineering experience. Lead complex projects utilizing your expertise in Python and AWS. Partner with us to deliver innovative software soluti...
1 week ago
Software Engineer 2 (FST - 131)
$110K - $130K *
Champion software excellence through leadership and innovation, leveraging extensive experience to deliver cutting-edge solutions and drive project success in high-stakes environments while collaborat...
1 week ago
$146K - $179K *
Empower customer success by owning outcomes and navigating cross-functional teams. Drive retention and revenue growth while ensuring data integrity across strategic accounts within the healthcare land...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.