Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Software Engineer - Senior (contingent 045)
$100K - $130K *
Champion biometric software solutions by designing, developing, and maintaining systems for military and government operations. Ensure cybersecurity compliance and contribute to the full software life...
Yesterday
$164K *
Join a team that's driving innovation in software development through robust CI/CD pipeline architecture and advanced deployment techniques, while shaping the DevOps culture and mentoring teams to opt...
2 weeks ago
$90K - $120K *
Champion our mission by providing senior technical support in Test & Evaluation, Avionics Integration, and Cybersecurity, guiding projects for the M-Code Aviation Receivers Joint Program Office with s...
3 weeks ago
Sr. Solution Engineer (IT CoE)
$120K - $140K *
Inspire a new era in automation by leading transformative AI-driven solutions. Engage cross-functional teams to identify automation opportunities and deliver impactful projects that enhance business e...
Reposted 2 weeks ago
$90K - $120K *
Lead program initiatives to enhance operational efficiency, manage personnel, and ensure client satisfaction while meeting budgetary and compliance goals. Drive strategic improvements based on data in...
5 days ago
$144K - $184K *
Lead the charge in developing strategic account initiatives for major clients, focusing on consultative sales and relationship management to drive revenue and growth while becoming a trusted advisor i...
Reposted 1 week ago
Directory Services Engineer III
$75K - $95K *
Grow your career by developing and maintaining advanced directory architectures while supporting enterprise-level identity management solutions. Collaborate on critical system health and network perfo...
1 week ago
$127K - $169K *
Join a team that's designing and developing embedded software for advanced machinery. Utilize your skills in embedded C/C++ and collaboration with cross-functional teams to create innovative software...
2 weeks ago
$112K - $169K *
Empower cross-functional teams by defining system requirements and planning deliverables. Lead feature development and software defect resolution while ensuring compliance with integration testing spe...
3 weeks ago
$80K - $120K *
Advance your career by tackling software issues in semiconductor processing equipment. You'll troubleshoot, recreate, and resolve complex software challenges to ensure seamless operations, collaborati...
3 weeks ago
Advanced Network Security Engineer
$100K - $130K *
Champion network security excellence by managing firewall, proxy, and zero-trust technologies. Collaborate with cross-functional teams to optimize security solutions and enhance connectivity across gl...
3 weeks ago
$110K - $160K *
Join a dynamic team that optimizes yield using innovative tools in semiconductor fabs, applying your engineering expertise to analyze and improve production processes through strong collaboration and...
Reposted 1 week ago
Service Technology Engineer - Power
$90K - $120K *
Transform power solutions through innovation as you ensure service readiness, integrate cutting-edge technology, and enhance operational excellence across a global team. Collaborate with R&D and servi...
Reposted 6 days ago
Field Service Engineer II - Semiconductor
$90K - $120K *
Deliver top-notch technical support for semiconductor high vacuum equipment. Engage with clients, maintain systems, troubleshoot issues, and ensure optimal performance within cleanroom environments...
1 week ago
Account Executive | Large Enterprise | OK, Remote
$101K - $140K *
Join a team that's dedicated to driving client success through strategic sales, relationship management, and targeted growth initiatives with large enterprise clients, enhancing their Gartner experien...
5 days ago
Enterprise User Engagement Customer Success Specialist
$90K - $120K *
Join a team that's dedicated to driving user engagement and maximizing long-term value for key enterprise accounts. You'll guide customers in their adoption journey, enhance product usage, and build s...
Today
Staff Technical Customer Experience Manager
$148K - $222K *
Elevate enterprise success by serving as a trusted advisor for post-sales technical support. Help customers achieve their business goals through effective adoption and optimization of Nutanix solution...
3 weeks ago
$97K - $144K *
Transform the future of manufacturing by developing vital software solutions that enhance efficiency and quality control for internal systems, bridging hardware and software to optimize production and...
2 weeks ago
$97K - $144K *
Unlock your potential by developing full-stack applications that enhance manufacturing processes through collaboration, creativity, and cutting-edge technology. Join a team that values innovation and...
2 weeks ago
$97K - $144K *
Build high-quality, full-stack software for automation in manufacturing, focusing on React and C# integrations while collaborating with teams globally to enhance power grid systems...
2 weeks ago
$120K - $160K *
Join a forward-thinking team to design and develop innovative AI applications, leveraging cutting-edge technologies to enhance client solutions. Collaborate with stakeholders to ensure performance, sc...
2 weeks ago
$97K - $144K *
Innovate by developing critical software for production processes, ensuring quality and efficiency. Collaborate with cross-functional teams to enhance internal engineering workflows and create impactf...
2 weeks ago
Senior Tier-4 Model Serving Support Lead
$120K - $150K *
Champion AI and ML model-serving performance by leading Tier-4 escalation coordination, bridging engineering and mission partners, and ensuring operational continuity across classified environments...
4 days ago
Senior Tier-4 Model Serving Support Lead
$120K - $150K *
Lead the charge in ensuring seamless AI model-serving operations across multi-domain environments. Challenge yourself in a pivotal role that combines technical expertise with cross-functional collabor...
4 days ago
Senior Tier-4 Model Serving Support Lead
$120K - $150K *
Elevate operational effectiveness by leading Tier-4 support for AI/ML model-serving pipelines, ensuring seamless performance across multi-enclave environments while collaborating with diverse teams to...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.