Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$199K - $411K *

Unlock potential by leading pre-sales support for clients, delivering tailored solutions, and articulating networking capabilities. Collaborate across teams to drive sales and enhance customer satisfa...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$199K - $411K *

Deliver tailored networking solutions through expert pre-sales engineering support, collaborating with sales teams to drive client engagement and satisfaction, while leveraging advanced technologies i...

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$175K - $411K *

Drive impactful pre-sales technical support, articulating networking solutions to clients. Collaborate with Territory Managers to convert leads into engagement, leveraging expertise in advanced infras...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$199K - $411K *

Shape the future of client solutions by managing pre-sales technical support, collaborating with Territory Managers, and delivering tailored networking solutions that meet complex customer needs, ensu...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$175K - $411K *

Unlock your potential by leading pre-sales technical support and customer consultations. Collaborate with teams to present engaging solutions using advanced networking technologies, ensuring client sa...

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$175K - $411K *

Drive client success by leveraging advanced networking technology expertise to optimize pre-sales support, articulate compelling solutions, and ensure customer satisfaction throughout the sales proces...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$121K - $167K *

Build relationships as a trusted advisor, applying technical expertise in big data analytics to empower customers. Develop prototypes and best practices, while advancing technical knowledge in a colla...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$121K - $167K *

Help us empower customers by leveraging your technical expertise to address real-world data challenges using our Data Intelligence Platform. Collaborate with a dynamic team to build solutions and ensu...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $110K *

Analyze and transform technical infrastructure, guiding design and support for end-user systems and security architectures. Collaborate on solutions and ensure quality standards are met while proactiv...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $168K *

Drive customer success by managing Advisory Services engagements, guiding clients through their journey with our solutions, and ensuring project delivery aligns with strategic goals for optimal busine...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$121K - $182K *

Lead the assessment and defense of AI systems by evaluating adversarial threats, integrating secure AI solutions, and enhancing AI capabilities for national security missions. Collaborate to deliver i...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $150K *

Lead the charge in designing and developing scalable applications, enhancing security practices, and mentoring engineers while collaborating across product, design, and engineering teams to drive inno...

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $130K *

Elevate your career by leading innovative software engineering projects that embed security throughout the development lifecycle. Collaborate with diverse teams to shape scalable applications that add...

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Empower software engineering excellence by leading complex initiatives that enhance security and drive best practices across technology solutions. Collaborate with diverse teams to create scalable app...

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $130K *

Unlock your potential by leading complex software projects, embedding security into engineering practices, and driving company-wide initiatives in a dynamic technology environment, while mentoring tal...

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$63K - $140K *

Unlock potential by delivering exceptional software support, collaborating with customers, and driving innovation in SAP Business Technology Platform solutions, while mastering complex issues and ensu...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$117K - $209K *

Join a dynamic team as a Site Reliability Engineer, where you will architect, implement, and optimize cloud-based solutions, ensuring performance and reliability across scalable applications in a coll...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Grow your leadership in technology consulting as a Cloud Engagement Lead, overseeing Microsoft cloud transformation initiatives. Collaborate cross-functionally to drive revenue and expand client relat...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $110K *

Transform enterprise infrastructures by serving as the Windows systems expert. Design, implement, and support robust systems, automate processes, and collaborate across teams to enhance performance an...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Join us to support hardware and software test activities for DoD programs, ensuring compliance with testing standards. Collaborate with engineers and stakeholders to validate performance in rapid prot...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $226K *

Drive business growth by leading sales efforts within diverse industries, building client relationships, and successfully closing deals to achieve substantial revenue targets while managing complex sa...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$118K - $176K *

Empower customer success by developing impactful ROI models and value narratives. Leverage analytical and problem-solving skills to drive digital transformation initiatives across diverse industries w...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$118K - $176K *

Empower growth at a forward-thinking company by delivering analytical insights that quantify digital transformation impact. Collaborate cross-functionally to create robust value frameworks and ROI mod...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $105K *

Advance your career as a Staff Test Engineer, tackling complex mixed-signal test development. Drive innovative strategies, enhance high-speed communication products, and collaborate with cross-functio...

Bristol, PEIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $105K *

Join a team that's pivotal in driving test engineering innovation for high-speed communication products. Lead the development of cutting-edge test methodologies from silicon validation to high-volume...

Burlington, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.