Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Principal Presales Systems Engineer
$199K - $411K *
Unlock potential by leading pre-sales support for clients, delivering tailored solutions, and articulating networking capabilities. Collaborate across teams to drive sales and enhance customer satisfa...
Yesterday
Principal Presales Systems Engineer
$199K - $411K *
Deliver tailored networking solutions through expert pre-sales engineering support, collaborating with sales teams to drive client engagement and satisfaction, while leveraging advanced technologies i...
Yesterday
Principal Presales Systems Engineer
$175K - $411K *
Drive impactful pre-sales technical support, articulating networking solutions to clients. Collaborate with Territory Managers to convert leads into engagement, leveraging expertise in advanced infras...
Yesterday
Principal Presales Systems Engineer
$199K - $411K *
Shape the future of client solutions by managing pre-sales technical support, collaborating with Territory Managers, and delivering tailored networking solutions that meet complex customer needs, ensu...
Yesterday
Principal Presales Systems Engineer
$175K - $411K *
Unlock your potential by leading pre-sales technical support and customer consultations. Collaborate with teams to present engaging solutions using advanced networking technologies, ensuring client sa...
Yesterday
Principal Presales Systems Engineer
$175K - $411K *
Drive client success by leveraging advanced networking technology expertise to optimize pre-sales support, articulate compelling solutions, and ensure customer satisfaction throughout the sales proces...
Yesterday
$121K - $167K *
Build relationships as a trusted advisor, applying technical expertise in big data analytics to empower customers. Develop prototypes and best practices, while advancing technical knowledge in a colla...
Reposted yesterday
$121K - $167K *
Help us empower customers by leveraging your technical expertise to address real-world data challenges using our Data Intelligence Platform. Collaborate with a dynamic team to build solutions and ensu...
4 weeks ago
Senior Engineer End User Services IT
$85K - $110K *
Analyze and transform technical infrastructure, guiding design and support for end-user systems and security architectures. Collaborate on solutions and ensure quality standards are met while proactiv...
3 weeks ago
$128K - $168K *
Drive customer success by managing Advisory Services engagements, guiding clients through their journey with our solutions, and ensuring project delivery aligns with strategic goals for optimal busine...
Reposted 5 days ago
$121K - $182K *
Lead the assessment and defense of AI systems by evaluating adversarial threats, integrating secure AI solutions, and enhancing AI capabilities for national security missions. Collaborate to deliver i...
2 weeks ago
Consumer Technology Lead Software Engineer
$120K - $150K *
Lead the charge in designing and developing scalable applications, enhancing security practices, and mentoring engineers while collaborating across product, design, and engineering teams to drive inno...
3 days ago
Consumer Technology Lead Software Engineer
$100K - $130K *
Elevate your career by leading innovative software engineering projects that embed security throughout the development lifecycle. Collaborate with diverse teams to shape scalable applications that add...
3 days ago
Consumer Technology Lead Software Engineer
$120K - $150K *
Empower software engineering excellence by leading complex initiatives that enhance security and drive best practices across technology solutions. Collaborate with diverse teams to create scalable app...
3 days ago
Consumer Technology Lead Software Engineer
$100K - $130K *
Unlock your potential by leading complex software projects, embedding security into engineering practices, and driving company-wide initiatives in a dynamic technology environment, while mentoring tal...
3 days ago
$63K - $140K *
Unlock potential by delivering exceptional software support, collaborating with customers, and driving innovation in SAP Business Technology Platform solutions, while mastering complex issues and ensu...
3 weeks ago
$117K - $209K *
Join a dynamic team as a Site Reliability Engineer, where you will architect, implement, and optimize cloud-based solutions, ensuring performance and reliability across scalable applications in a coll...
1 week ago
Senior Manager - Technology Consulting, Cloud Engagement Lead (Microsoft)
$130K - $180K *
Grow your leadership in technology consulting as a Cloud Engagement Lead, overseeing Microsoft cloud transformation initiatives. Collaborate cross-functionally to drive revenue and expand client relat...
Today
$85K - $110K *
Transform enterprise infrastructures by serving as the Windows systems expert. Design, implement, and support robust systems, automate processes, and collaborate across teams to enhance performance an...
1 week ago
$75K - $95K *
Join us to support hardware and software test activities for DoD programs, ensuring compliance with testing standards. Collaborate with engineers and stakeholders to validate performance in rapid prot...
2 weeks ago
Sr Manager Sales Professional - CIS
$150K - $226K *
Drive business growth by leading sales efforts within diverse industries, building client relationships, and successfully closing deals to achieve substantial revenue targets while managing complex sa...
2 weeks ago
$118K - $176K *
Empower customer success by developing impactful ROI models and value narratives. Leverage analytical and problem-solving skills to drive digital transformation initiatives across diverse industries w...
Reposted 6 days ago
$118K - $176K *
Empower growth at a forward-thinking company by delivering analytical insights that quantify digital transformation impact. Collaborate cross-functionally to create robust value frameworks and ROI mod...
Reposted 6 days ago
$90K - $105K *
Advance your career as a Staff Test Engineer, tackling complex mixed-signal test development. Drive innovative strategies, enhance high-speed communication products, and collaborate with cross-functio...
4 weeks ago
$90K - $105K *
Join a team that's pivotal in driving test engineering innovation for high-speed communication products. Lead the development of cutting-edge test methodologies from silicon validation to high-volume...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.