Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Software Integration Engineer 4 (IDN - 186)
$120K - $145K *
Optimize performance by integrating and managing HPC systems, troubleshooting issues, and utilizing advanced automation tools. Leverage extensive scripting and Linux experience to support and enhance...
1 week ago
$148K - $164K *
Join a dynamic team to advance weapon systems engineering, performing comprehensive system development, analysis, and integration for cutting-edge military technologies while ensuring timely and effic...
6 days ago
Technical Support Engineer - US - Remote
$80K - $95K *
Partner with us to drive customer success by addressing their technical challenges. Leverage your expertise in programming, operational environments, and cross-functional collaboration to enhance our...
2 weeks ago
$130K - $155K *
IESE Solutions is seeking a highly experienced Sr. Principal Space Systems Engineer to support the Space Systems Command directorates in El Segundo, California. The role involves leading technical req...
Reposted 1 week ago
Technical Support Engineer - US - Remote
$100K - $120K *
Join a dynamic team to advocate for customers and solve their complex technical challenges. Collaborate with cross-functional teams and develop internal tools that enhance product performance and scal...
2 weeks ago
$84K - $124K *
Join a team that's dedicated to providing exceptional pre-sales technical support, guiding customers through complex product solutions while collaborating closely with sales channels to achieve perfor...
1 week ago
$84K - $124K *
Analyze customer power systems and provide pre-sales technical support for a range of CPDI products, enhancing channel sales engagement and ensuring customer satisfaction through effective application...
1 week ago
ServiceNow Administrator (SA2) (Government)
$98K - $174K *
Join a dynamic team driving innovation as you design and develop solutions in a hybrid cloud environment, supporting critical organizational needs with ServiceNow implementations and integrations...
3 weeks ago
$110K - $130K *
Unlock potential by driving software sales growth in new and existing clients. Leverage your enterprise sales expertise to build relationships and achieve sales quotas while supporting our Asset Perfo...
Reposted 2 weeks ago
$150K - $200K *
Accelerate innovation by designing and testing advanced GNC algorithms for satellites. Collaborate across teams to optimize simulation tools and ensure mission-critical systems perform reliably in cha...
3 weeks ago
$130K - $270K *
Lead the charge in delivering innovative software solutions utilizing AWS managed services. Leverage over 20 years of expertise to drive projects of varying complexity while ensuring compliance and de...
4 weeks ago
$130K - $270K *
Shape the future of technology by leading software engineering initiatives leveraging AWS and managed services, drawing on your extensive experience to drive innovation and deliver critical solutions...
4 weeks ago
$100K - $145K *
Support the engineering and maintenance of production system solutions, tackle complex technical architectures, and enhance automation through scripting for thousands of servers and virtual machines i...
2 weeks ago
Manager - Product Sustainment Strategy & Incidents
$100K - $120K *
Drive innovation in product management by enhancing AML technology solutions, ensuring operational excellence and stakeholder engagement for business value and continuous improvement. Collaborate with...
4 weeks ago
Solutions Engineer, Enterprise Accounts - Central
$110K - $130K *
Champion security solutions by engaging with enterprise clients, guiding them through evaluations with technical expertise to demonstrate the benefits of identity security. Collaborate with teams to s...
5 days ago
Solutions Engineer, Enterprise Accounts - Central
$110K - $130K *
Create innovative solutions to secure identity across hybrid environments. Leverage technical expertise to guide enterprise clients through evaluations and assist in overcoming compliance challenges...
5 days ago
Staff Network Reliability Engineer, Cloud Operations
$140K - $150K *
Lead the charge in ensuring 24x7 cloud infrastructure health across hybrid environments, driving incident resolution, SLO engineering, and operational excellence through collaboration and automation a...
4 weeks ago
$95K - $115K *
Optimize technical solutions across Windows, Linux, and VMWare platforms. Collaborate with teams to enhance user experience and deliver automated solutions while ensuring effective troubleshooting and...
1 week ago
$95K - $115K *
Lead the charge in quality assurance by developing, executing, and automating tests, ensuring high-quality software delivery through collaboration with Agile teams and stakeholders, maximizing efficie...
2 weeks ago
Enterprise Account Executive, AI Security
$150K - $180K *
Shape the future of AI Security by driving revenue growth and executing sales strategies. Collaborate with teams to innovate and connect with decision-makers while establishing a strong market presenc...
3 weeks ago
Channel Sales Engineer - Federal
$186K - $232K *
Partner with us to drive channel engagement and enablement through technical consulting, solution architecture, and strategic customer engagement, making a significant impact in a rapidly growing comp...
Reposted 2 weeks ago
$120K - $145K *
Partner with us to enhance global partner satisfaction through proactive engineering support, troubleshooting, and collaboration. Leverage AI tools to optimize integrations and drive continuous improv...
4 days ago
$108K - $130K *
Transform partner experiences by providing expert engineering support for Meta's Ads Products. Collaborate globally to enhance integrations, drive product improvements, and deliver exceptional service...
4 days ago
$135K - $220K *
Join a dynamic team bridging engineering and customer success. Leverage your technical expertise to translate complex concepts, guide API integrations, and drive customer satisfaction in identity veri...
6 days ago
$85K - $111K *
Unlock potential by designing and implementing advanced network solutions, collaborating with teams to drive projects, and enhancing methodologies. Play a crucial role in maintaining network documenta...
Reposted 3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.