Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Optimize performance by integrating and managing HPC systems, troubleshooting issues, and utilizing advanced automation tools. Leverage extensive scripting and Linux experience to support and enhance...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$148K - $164K *

Join a dynamic team to advance weapon systems engineering, performing comprehensive system development, analysis, and integration for cutting-edge military technologies while ensuring timely and effic...

6 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Partner with us to drive customer success by addressing their technical challenges. Leverage your expertise in programming, operational environments, and cross-functional collaboration to enhance our...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $155K *

IESE Solutions is seeking a highly experienced Sr. Principal Space Systems Engineer to support the Space Systems Command directorates in El Segundo, California. The role involves leading technical req...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a dynamic team to advocate for customers and solve their complex technical challenges. Collaborate with cross-functional teams and develop internal tools that enhance product performance and scal...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$84K - $124K *

Join a team that's dedicated to providing exceptional pre-sales technical support, guiding customers through complex product solutions while collaborating closely with sales channels to achieve perfor...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$84K - $124K *

Analyze customer power systems and provide pre-sales technical support for a range of CPDI products, enhancing channel sales engagement and ensuring customer satisfaction through effective application...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$98K - $174K *

Join a dynamic team driving innovation as you design and develop solutions in a hybrid cloud environment, supporting critical organizational needs with ServiceNow implementations and integrations...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Unlock potential by driving software sales growth in new and existing clients. Leverage your enterprise sales expertise to build relationships and achieve sales quotas while supporting our Asset Perfo...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Accelerate innovation by designing and testing advanced GNC algorithms for satellites. Collaborate across teams to optimize simulation tools and ensure mission-critical systems perform reliably in cha...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$130K - $270K *

Lead the charge in delivering innovative software solutions utilizing AWS managed services. Leverage over 20 years of expertise to drive projects of varying complexity while ensuring compliance and de...

4 weeks ago

  •   15+ years exp.  •   Information Technology

$130K - $270K *

Shape the future of technology by leading software engineering initiatives leveraging AWS and managed services, drawing on your extensive experience to drive innovation and deliver critical solutions...

4 weeks ago

  •   15+ years exp.  •   Information Technology

$100K - $145K *

Support the engineering and maintenance of production system solutions, tackle complex technical architectures, and enhance automation through scripting for thousands of servers and virtual machines i...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive innovation in product management by enhancing AML technology solutions, ensuring operational excellence and stakeholder engagement for business value and continuous improvement. Collaborate with...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Champion security solutions by engaging with enterprise clients, guiding them through evaluations with technical expertise to demonstrate the benefits of identity security. Collaborate with teams to s...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Create innovative solutions to secure identity across hybrid environments. Leverage technical expertise to guide enterprise clients through evaluations and assist in overcoming compliance challenges...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $150K *

Lead the charge in ensuring 24x7 cloud infrastructure health across hybrid environments, driving incident resolution, SLO engineering, and operational excellence through collaboration and automation a...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Optimize technical solutions across Windows, Linux, and VMWare platforms. Collaborate with teams to enhance user experience and deliver automated solutions while ensuring effective troubleshooting and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in quality assurance by developing, executing, and automating tests, ensuring high-quality software delivery through collaboration with Agile teams and stakeholders, maximizing efficie...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of AI Security by driving revenue growth and executing sales strategies. Collaborate with teams to innovate and connect with decision-makers while establishing a strong market presenc...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$186K - $232K *

Partner with us to drive channel engagement and enablement through technical consulting, solution architecture, and strategic customer engagement, making a significant impact in a rapidly growing comp...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Partner with us to enhance global partner satisfaction through proactive engineering support, troubleshooting, and collaboration. Leverage AI tools to optimize integrations and drive continuous improv...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$108K - $130K *

Transform partner experiences by providing expert engineering support for Meta's Ads Products. Collaborate globally to enhance integrations, drive product improvements, and deliver exceptional service...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $220K *

Join a dynamic team bridging engineering and customer success. Leverage your technical expertise to translate complex concepts, guide API integrations, and drive customer satisfaction in identity veri...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $111K *

Unlock potential by designing and implementing advanced network solutions, collaborating with teams to drive projects, and enhancing methodologies. Play a crucial role in maintaining network documenta...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.