Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Information Security Sr Advisor - Automation Engineer
$100K - $130K *
Optimize enterprise security by developing robust cloud-native integration solutions. Foster collaboration on security architecture, risk management, and incident response to ensure compliance with re...
3 days ago
Information Security Sr Advisor - Automation Engineer
$100K - $130K *
Join a dynamic team of security experts to architect and deliver integrated cloud-native automation solutions, ensuring robust data protection and compliance with security standards. Drive innovation...
3 days ago
Endpoint Conferencing Engineer
$75K - $95K *
Join a team that's enhancing collaboration through cutting-edge AV solutions. Take ownership of hybrid conferencing technology, ensuring robust support and seamless experience for executives and users...
1 week ago
$140K *
Advance your career as an SME Engineer, collaborating with Government teams to address technical project needs and enhance T&E capabilities. Your expertise will be pivotal in influencing strategic dec...
Yesterday
$90K - $120K *
Drive successful implementations and process improvements through expert guidance in ServiceNow. Collaborate with clients and internal teams to design tailored solutions while fostering long-term rela...
Reposted 2 days ago
Engagement Director - Microsoft Azure
$200K - $240K *
Lead transformative engagements by ensuring client success and overseeing complex projects. Drive business outcomes, manage relationships, and enhance service delivery in a collaborative, results-orie...
2 weeks ago
Engagement Director - Microsoft Azure
$200K - $240K *
Shape the future of digital transformation by leading large-scale client engagements. Oversee program delivery, manage client relationships, and drive business success while collaborating with cross-f...
2 weeks ago
$100K - $136K *
Join a dynamic team as you leverage technical expertise to enhance customer success, driving product adoption and delivering tailored solutions. Collaborate closely with clients to establish trust and...
4 days ago
$120K - $160K *
Lead, mentor, and contribute to engineering excellence while managing a team of engineers. Spearhead complex software projects across diverse tech stacks and drive technical solutions that deliver val...
3 weeks ago
Associate Engineering Technical Specialist
$76K - $103K *
Join a team that's focused on innovative solutions in metrology and test equipment. As an Associate Engineering Technical Specialist, you'll enhance data accuracy, manage configurations, and support o...
6 days ago
$144K - $162K *
Advance your career by leveraging systems engineering expertise to enhance mission-critical projects, driving technical excellence and ensuring system performance aligns with established specification...
4 days ago
$75K - $95K *
Unlock your potential as a Systems Engineer Journeyman, where you'll conduct assessments, validate systems, and provide engineering support throughout the lifecycle to enhance program performance and...
1 week ago
Staff, Site Reliability Engineer (SRE)
$130K - $180K *
Drive the reliability and security of distributed systems while enhancing cloud infrastructure and automation for healthcare delivery, collaborating across teams to ensure operational excellence and s...
6 days ago
Staff, Site Reliability Engineer (SRE)
$130K - $160K *
Oversee the development of robust infrastructure and security systems to enhance the reliability and scalability of healthcare delivery solutions. Collaborate across engineering to foster automation a...
6 days ago
Staff, Site Reliability Engineer (SRE)
$130K - $160K *
Contribute to the reliability and security foundations that enhance last-mile healthcare delivery. Collaborate across teams to optimize infrastructure, improve incident response, and elevate operation...
6 days ago
Senior Site Reliability Engineer
$100K - $130K *
Lead the charge in enhancing the reliability and performance of vital cybersecurity platforms. Collaborate with cross-functional teams to maintain system health, develop monitoring solutions, and driv...
1 week ago
Senior Process Analyst Engineer
$85K - $110K *
Lead process improvement initiatives to enhance operational efficiency and quality. Collaborate with cross-functional teams to develop strategies, implement best practices, and ensure compliance with...
3 weeks ago
Principal System Security Engineer
$120K - $150K *
Join a team that supports mission-critical systems, ensuring secure database operations and data reliability through innovative engineering solutions and cross-functional collaboration...
3 weeks ago
$90K - $120K *
Drive excellence in technical documentation management by leading a team to create, edit, and manage complex deliverables while ensuring alignment with engineering and government standards, enhancing...
4 weeks ago
$75K - $95K *
Join a dynamic team to design and maintain advanced physical and electronic security systems while ensuring compliance with industry standards and enhancing customer mission security...
3 weeks ago
Technical Account Manager II, Microsegmentation
$88K - $160K *
Join a team that's empowering businesses through innovative security solutions. Leverage your expertise in technical account management to drive customer success and enhance security strategies in a d...
2 weeks ago
Technical Account Manager II, Microsegmentation
$88K - $160K *
Optimize large-scale security solutions and customer success as you lead strategic deployments. Leverage expertise in cloud, networking, and Zero Trust to enhance performance while building strong rel...
2 weeks ago
$130K - $217K *
Transform customer experiences by leading end-to-end systems engineering solutions. Collaborate with cross-functional teams to create reliable, scalable backend services and modern frontend applicatio...
1 week ago
Senior Sales Engineer - Architecture, Engineering, and Construction Industry (AEC)
$125K - $140K *
Transform the AEC industry by delivering tailored technical solutions, leading customer engagements, and bridging the gap between sales and technical teams while leveraging your industry expertise...
3 weeks ago
$103K - $154K *
Deliver innovative solutions by diagnosing and troubleshooting complex Hardware and Software issues, collaborating effectively with teams, and enhancing system performance in a dynamic work environmen...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.