Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $110K *
Lead the charge in Security Policy Management & Automation solutions, providing expert technical guidance, conducting product demonstrations, and building trusted relationships with clients while supp...
1 week ago
$90K - $110K *
Pioneer innovative solutions in Security Policy Management & Automation while collaborating with sales teams, providing technical support, and establishing trusted relationships with clients to drive...
1 week ago
$75K - $169K *
The Sr ServiceNow Developer will be responsible for planning and leading Systems Engineering efforts while developing solutions on the ServiceNow platform. Candidates must possess a current security c...
Reposted 2 weeks ago
$95K - $115K *
Join a team that's driving innovation in HVAC solutions through close client collaboration and expert guidance. Elevate your career by engaging in multifaceted projects, while enjoying a supportive, t...
Reposted 3 weeks ago
Sr Sales Engineer - Federal Civilian
$186K - $232K *
Join a team that's revolutionizing data security with your technical expertise. As a critical collaborator, you'll engage with clients to deliver tailored solutions, enabling their success while drivi...
Reposted 3 weeks ago
Senior Partner Solutions Engineer, SHI
$120K - $145K *
Accelerate partner engagement by architecting scalable cybersecurity solutions, guiding technical strategies, and ensuring customer success through effective collaboration and consultative selling...
Today
$120K - $145K *
Lead engineering services for advanced Naval radar systems, ensuring system integrity and support throughout the lifecycle. Engage in planning, development, and maintenance while acting as the subject...
2 weeks ago
$110K - $130K *
Drive engineering excellence by overseeing radar systems development, integration, and support for advanced naval systems. Leverage expertise for lifecycle management, troubleshooting, and enhancing o...
2 weeks ago
$95K - $115K *
Drive the development and implementation of a proactive OHSMS, aligning safety strategies with business goals. Champion a high-performance safety culture while ensuring regulatory compliance and opera...
2 weeks ago
Senior Account Manager (Enterprise Business Solutions)
$70K - $120K *
Innovate enterprise business solutions sales by cultivating executive relationships, translating technology into business value, and closing multi-million-dollar deals, driving positive change and sea...
1 week ago
Project Manager (Encryption Enablement Program)
$100K - $120K *
Transform cybersecurity initiatives by leading encryption enablement programs across diverse platforms and business applications, ensuring compliance and enhancing data protection in a highly regulate...
3 weeks ago
Security Engineer, Channel Sales
$92K - $180K *
Unlock potential by collaborating with sales teams to demonstrate cybersecurity solutions. Drive customer engagements, resolve technical inquiries, and facilitate Proof-of-Concepts to safeguard organi...
3 weeks ago
Security Engineer, Channel Sales
$92K - $180K *
Engage with clients to identify security challenges and deliver tailored solutions while collaborating with sales to demonstrate our cybersecurity portfolio. Drive meetings, educate stakeholders, and...
3 weeks ago
Security Engineer, Channel Sales
$92K - $180K *
Grow your career with a dynamic role aiding organizations in enhancing their cybersecurity posture through effective solution demonstrations and strategic customer engagement...
3 weeks ago
Customer Engagement Applications Engineer - SWIFT
$83K - $141K *
Grow your career with our dynamic team, driving advanced semiconductor inspections and technical support for cutting-edge manufacturing processes while collaborating globally to enhance product perfor...
Today
Support Engineer - Enterprise Platforms
$144K - $246K *
Empower your career by solving complex technical issues in a hybrid role supporting an AI-enabled banking platform. Engage with customers, troubleshoot Kubernetes environments, and enhance operational...
Reposted 3 weeks ago
$80K - $95K *
Advance quality assurance initiatives in manufacturing by leading inspection teams and implementing rigorous standards. Ensure compliance with ISO9001 and enhance product quality through proactive sup...
3 weeks ago
$80K - $95K *
Join a team that's dedicated to ensuring plant system operability while managing configuration activities, troubleshooting issues, and collaborating across disciplines to enhance system performance an...
6 days ago
$100K - $120K *
Unlock potential by providing technical leadership in systems engineering, overseeing configuration management, assessing system health, and ensuring operability through effective troubleshooting and...
1 week ago
Senior Network Automation Engineer
$136K - $204K *
Join a team that's building an impactful automation platform to enhance network reliability and efficiency. As a senior contributor, you'll drive innovations in network engineering and automation, col...
2 weeks ago
$110K - $130K *
Drive solutions for complex product challenges by applying your engineering expertise and quality assurance mindset. Collaborate across teams to design, test, and implement reliable software features...
Yesterday
$90K - $133K *
Join a team dedicated to enhancing intelligence capabilities through advanced RF, cyber, and SIGINT systems. Engage in full systems lifecycle management, from deployment to sustainment, in dynamic env...
Reposted 2 weeks ago
$80K - $95K *
Lead the charge in enhancing incident management processes for seamless IT service delivery. Ensure swift resolution of disruptions, minimize business impact, and uphold excellence in service level ag...
1 week ago
$118K - $219K *
Lead and manage complex sustainment engineering projects, ensuring integration of software systems and effective communication with stakeholders to enhance operational efficiency and mission readiness...
1 week ago
$80K - $95K *
Help us champion customer success by providing top-notch technical support and troubleshooting for software issues. As a key liaison, you'll engage with teams and clients to ensure timely resolutions...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.