Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $110K *

Lead the charge in Security Policy Management & Automation solutions, providing expert technical guidance, conducting product demonstrations, and building trusted relationships with clients while supp...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Pioneer innovative solutions in Security Policy Management & Automation while collaborating with sales teams, providing technical support, and establishing trusted relationships with clients to drive...

Montreal, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $169K *

The Sr ServiceNow Developer will be responsible for planning and leading Systems Engineering efforts while developing solutions on the ServiceNow platform. Candidates must possess a current security c...

Reposted 2 weeks ago

  •   15+ years exp.  •   Information Technology

$95K - $115K *

Join a team that's driving innovation in HVAC solutions through close client collaboration and expert guidance. Elevate your career by engaging in multifaceted projects, while enjoying a supportive, t...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$186K - $232K *

Join a team that's revolutionizing data security with your technical expertise. As a critical collaborator, you'll engage with clients to deliver tailored solutions, enabling their success while drivi...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Accelerate partner engagement by architecting scalable cybersecurity solutions, guiding technical strategies, and ensuring customer success through effective collaboration and consultative selling...

Today

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead engineering services for advanced Naval radar systems, ensuring system integrity and support throughout the lifecycle. Engage in planning, development, and maintenance while acting as the subject...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive engineering excellence by overseeing radar systems development, integration, and support for advanced naval systems. Leverage expertise for lifecycle management, troubleshooting, and enhancing o...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $115K *

Drive the development and implementation of a proactive OHSMS, aligning safety strategies with business goals. Champion a high-performance safety culture while ensuring regulatory compliance and opera...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$70K - $120K *

Innovate enterprise business solutions sales by cultivating executive relationships, translating technology into business value, and closing multi-million-dollar deals, driving positive change and sea...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform cybersecurity initiatives by leading encryption enablement programs across diverse platforms and business applications, ensuring compliance and enhancing data protection in a highly regulate...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $180K *

Unlock potential by collaborating with sales teams to demonstrate cybersecurity solutions. Drive customer engagements, resolve technical inquiries, and facilitate Proof-of-Concepts to safeguard organi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $180K *

Engage with clients to identify security challenges and deliver tailored solutions while collaborating with sales to demonstrate our cybersecurity portfolio. Drive meetings, educate stakeholders, and...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $180K *

Grow your career with a dynamic role aiding organizations in enhancing their cybersecurity posture through effective solution demonstrations and strategic customer engagement...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $141K *

Grow your career with our dynamic team, driving advanced semiconductor inspections and technical support for cutting-edge manufacturing processes while collaborating globally to enhance product perfor...

Today

  •   Less than 5 years exp.  •   Technical Services

$144K - $246K *

Empower your career by solving complex technical issues in a hybrid role supporting an AI-enabled banking platform. Engage with customers, troubleshoot Kubernetes environments, and enhance operational...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Advance quality assurance initiatives in manufacturing by leading inspection teams and implementing rigorous standards. Ensure compliance with ISO9001 and enhance product quality through proactive sup...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to ensuring plant system operability while managing configuration activities, troubleshooting issues, and collaborating across disciplines to enhance system performance an...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Unlock potential by providing technical leadership in systems engineering, overseeing configuration management, assessing system health, and ensuring operability through effective troubleshooting and...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$136K - $204K *

Join a team that's building an impactful automation platform to enhance network reliability and efficiency. As a senior contributor, you'll drive innovations in network engineering and automation, col...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive solutions for complex product challenges by applying your engineering expertise and quality assurance mindset. Collaborate across teams to design, test, and implement reliable software features...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$90K - $133K *

Join a team dedicated to enhancing intelligence capabilities through advanced RF, cyber, and SIGINT systems. Engage in full systems lifecycle management, from deployment to sustainment, in dynamic env...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the charge in enhancing incident management processes for seamless IT service delivery. Ensure swift resolution of disruptions, minimize business impact, and uphold excellence in service level ag...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$118K - $219K *

Lead and manage complex sustainment engineering projects, ensuring integration of software systems and effective communication with stakeholders to enhance operational efficiency and mission readiness...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Help us champion customer success by providing top-notch technical support and troubleshooting for software issues. As a key liaison, you'll engage with teams and clients to ensure timely resolutions...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.