Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $130K *

Unlock potential by joining our team as a Senior Software Systems Engineer, where you'll enhance innovative defense solutions through developing and integrating test software and hardware across diver...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Lead the charge in data-driven innovation. Collaborate with a talented team to develop mission-critical analytics solutions that drive strategic growth and support national security initiatives. Your...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Join a team that's dedicated to developing cutting-edge test solutions for next-gen electronic warfare systems, enhancing the mission of protecting our warfighters through innovative engineering and c...

Reposted today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Contribute to innovative defense technologies by developing high-quality, real-time embedded software. Collaborate across disciplines to enhance mission capabilities while enjoying a flexible work env...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Analyze complex software solutions in Electronic Warfare, collaborating with cross-functional teams to deliver critical mission capabilities while enhancing your skills and customer interactions in a...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Engage in the full software lifecycle, developing high-quality embedded software for satellite and ground systems. Collaborate with teams to ensure effective integration and delivery in a dynamic envi...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Partner with us to design and develop high-performance secure applications for critical national security projects. Collaborate with cross-functional teams and improve the software development lifecyc...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Champion the reliability and scalability of a high-performance FX trading platform. Drive architectural enhancements, manage SLOs, and enhance collaboration with development teams to ensure robust, se...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $130K *

Make your mark at a forward-thinking team focused on maintaining and enhancing the reliability and performance of our critical FX trading platform across diverse technical environments...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $130K *

Contribute to the development of advanced electronic systems that protect our nation. Collaborate with a dynamic team to analyze, design, and implement innovative software solutions in a flexible work...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Transform the future of national defense by joining our team to develop innovative mission software for electronic warfare systems, collaborating across disciplines and enhancing capabilities for defe...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Lead a software development team to create prototypes for ISR and C2 challenges, supporting customer integration and field experiments. Effectively manage and task team members while adapting to chang...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$98K - $173K *

Transform client insights into powerful GIS solutions, enhancing business value through expert analysis and technical leadership. Collaborate with teams to address complex challenges and communicate r...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Transform the resilience of cloud platforms by driving innovative SRE practices. Collaborate across teams to implement scalable solutions while mentoring others and optimizing services focused on reli...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$126K - $181K *

Transform customer experiences by addressing technical challenges, driving solutions, and enhancing product resilience through expert analysis, advocacy, and collaboration within a dynamic team enviro...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$168K - $227K *

Join a team that empowers customer data protection through cutting-edge cryptographic systems. Design, implement, and lead complex security initiatives while mentoring engineers and influencing techni...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$76K - $106K *

Drive customer satisfaction by installing, maintaining, and upgrading equipment. Collaborate with engineers on technical challenges, perform essential maintenance, and train junior engineers to ensure...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $140K *

Champion the development of impactful customer-driven features, collaborating with cross-functional teams to ensure technical feasibility and user-centric design while driving quality and innovation t...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $175K *

Elevate network efficiency at a key defense program, ensuring optimal design and performance across airborne, terrestrial, and satellite communications, while supporting critical mission systems and t...

Today

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $120K *

Launch operational efficiencies by bridging gaps between Engineering and Customer Experience. Diagnose complex issues, execute backend fixes, and enhance production support using AI and API technologi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$76K - $114K *

Unlock potential by joining a dedicated team to enhance and manage cloud infrastructure across GCP, AWS, and Azure, ensuring optimal performance and seamless integration for our technology solutions...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$67K - $98K *

Transform customer experiences by troubleshooting warranty claims and enhancing resolutions. Collaborate with teams to analyze issues, streamline workflows, and improve service efficiency in a high-vo...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $110K *

Unlock potential by driving strategic marketing initiatives that generate qualified leads and support business growth. Collaborate with diverse teams to optimize campaigns and enhance EPAM's presence...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Lead the charge in architecting advanced industrial automation systems while guiding multidisciplinary engineering teams. Drive innovations in software architecture, AI, and machine learning to delive...

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$128K - $183K *

Tackle complex challenges as a Commercial Sales Engineer, delivering tailored technical solutions and presentations to customers while collaborating closely with sales teams to ensure alignment with c...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.