Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $130K *
Unlock potential by joining our team as a Senior Software Systems Engineer, where you'll enhance innovative defense solutions through developing and integrating test software and hardware across diver...
Reposted 1 week ago
$100K - $130K *
Lead the charge in data-driven innovation. Collaborate with a talented team to develop mission-critical analytics solutions that drive strategic growth and support national security initiatives. Your...
Reposted 1 week ago
$90K - $130K *
Join a team that's dedicated to developing cutting-edge test solutions for next-gen electronic warfare systems, enhancing the mission of protecting our warfighters through innovative engineering and c...
Reposted today
$100K - $130K *
Contribute to innovative defense technologies by developing high-quality, real-time embedded software. Collaborate across disciplines to enhance mission capabilities while enjoying a flexible work env...
Reposted 4 days ago
$100K - $130K *
Analyze complex software solutions in Electronic Warfare, collaborating with cross-functional teams to deliver critical mission capabilities while enhancing your skills and customer interactions in a...
Reposted 1 week ago
$100K - $130K *
Engage in the full software lifecycle, developing high-quality embedded software for satellite and ground systems. Collaborate with teams to ensure effective integration and delivery in a dynamic envi...
Reposted 1 week ago
$100K - $130K *
Partner with us to design and develop high-performance secure applications for critical national security projects. Collaborate with cross-functional teams and improve the software development lifecyc...
Reposted 1 week ago
Site Reliability Engineer - - Electronic Trading Team
$100K - $130K *
Champion the reliability and scalability of a high-performance FX trading platform. Drive architectural enhancements, manage SLOs, and enhance collaboration with development teams to ensure robust, se...
6 days ago
Site Reliability Engineer - - Electronic Trading Team
$100K - $130K *
Make your mark at a forward-thinking team focused on maintaining and enhancing the reliability and performance of our critical FX trading platform across diverse technical environments...
6 days ago
$90K - $130K *
Contribute to the development of advanced electronic systems that protect our nation. Collaborate with a dynamic team to analyze, design, and implement innovative software solutions in a flexible work...
Reposted 6 days ago
$100K - $130K *
Transform the future of national defense by joining our team to develop innovative mission software for electronic warfare systems, collaborating across disciplines and enhancing capabilities for defe...
Reposted 1 week ago
$100K - $130K *
Lead a software development team to create prototypes for ISR and C2 challenges, supporting customer integration and field experiments. Effectively manage and task team members while adapting to chang...
Reposted 1 week ago
Sr. GIS Solution Engineer - Geo Experience Center
$98K - $173K *
Transform client insights into powerful GIS solutions, enhancing business value through expert analysis and technical leadership. Collaborate with teams to address complex challenges and communicate r...
Yesterday
Senior Site Reliability Engineer
$100K - $130K *
Transform the resilience of cloud platforms by driving innovative SRE practices. Collaborate across teams to implement scalable solutions while mentoring others and optimizing services focused on reli...
3 weeks ago
$126K - $181K *
Transform customer experiences by addressing technical challenges, driving solutions, and enhancing product resilience through expert analysis, advocacy, and collaboration within a dynamic team enviro...
4 weeks ago
Sr. Software Development Engineer, AWS Proactive Security
$168K - $227K *
Join a team that empowers customer data protection through cutting-edge cryptographic systems. Design, implement, and lead complex security initiatives while mentoring engineers and influencing techni...
Reposted 4 days ago
$76K - $106K *
Drive customer satisfaction by installing, maintaining, and upgrading equipment. Collaborate with engineers on technical challenges, perform essential maintenance, and train junior engineers to ensure...
1 week ago
$125K - $140K *
Champion the development of impactful customer-driven features, collaborating with cross-functional teams to ensure technical feasibility and user-centric design while driving quality and innovation t...
Reposted 6 days ago
$155K - $175K *
Elevate network efficiency at a key defense program, ensuring optimal design and performance across airborne, terrestrial, and satellite communications, while supporting critical mission systems and t...
Today
$80K - $120K *
Launch operational efficiencies by bridging gaps between Engineering and Customer Experience. Diagnose complex issues, execute backend fixes, and enhance production support using AI and API technologi...
2 weeks ago
$76K - $114K *
Unlock potential by joining a dedicated team to enhance and manage cloud infrastructure across GCP, AWS, and Azure, ensuring optimal performance and seamless integration for our technology solutions...
Reposted 5 days ago
$67K - $98K *
Transform customer experiences by troubleshooting warranty claims and enhancing resolutions. Collaborate with teams to analyze issues, streamline workflows, and improve service efficiency in a high-vo...
4 days ago
Senior Field Marketing Specialist
$80K - $110K *
Unlock potential by driving strategic marketing initiatives that generate qualified leads and support business growth. Collaborate with diverse teams to optimize campaigns and enhance EPAM's presence...
3 weeks ago
Systems Principal Automation Engineer
$120K - $150K *
Lead the charge in architecting advanced industrial automation systems while guiding multidisciplinary engineering teams. Drive innovations in software architecture, AI, and machine learning to delive...
4 weeks ago
Sales Engineer, Commercial - Bay Area
$128K - $183K *
Tackle complex challenges as a Commercial Sales Engineer, delivering tailored technical solutions and presentations to customers while collaborating closely with sales teams to ensure alignment with c...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.