Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$95K - $178K *
Join a dynamic Systems Engineering team to develop requirements, integrate solutions, and support advanced technologies for strategic defense systems. Contribute your skills to ensure successful proje...
1 week ago
$95K - $178K *
Shape the future of operations support by ensuring real-time functionality and maintenance of complex Ground and Space systems. Collaborate with teams to identify problems, streamline processes, and p...
1 week ago
$95K - $178K *
Shape the future of software systems engineering by leading complex testing, verification, and integration efforts. Drive project success while ensuring quality and schedule objectives are met in a co...
1 week ago
$95K - $178K *
Join a dynamic team to innovate and enhance geospatial intelligence solutions, driving excellence in engineering practices. Play a key role in shaping the future of national security with cutting-edge...
1 week ago
$85K - $158K *
Execute comprehensive systems engineering solutions, collaborating with project leads to model, validate, and innovate next-gen sustainment initiatives for diverse programs while ensuring operational...
1 week ago
$95K - $178K *
Transform next-generation sustainment solutions by leading system architecture modeling, driving technical excellence, and collaborating across teams to deliver innovative software and enhance custome...
1 week ago
$95K - $178K *
Join a team that's transforming hypersonic flight testing! As a Systems Engineer, you will develop and verify cutting-edge specifications while collaborating across disciplines on a fast-paced project...
2 weeks ago
$85K - $158K *
Transform complex systems into integrated capabilities while leading a critical function within a multi-disciplinary team. Manage dependencies, ensure technical integrity, and provide data-driven insi...
2 weeks ago
$85K - $158K *
Transform hypersonic design projects by ensuring requirements and verification alignment. Collaborate across teams to support the full lifecycle of subsystems, enhancing system performance and integra...
2 weeks ago
$95K - $178K *
Advance your career by leveraging your expertise in systems engineering to design, integrate, and test innovative solutions. Collaborate with diverse teams to ensure customer requirements are met whil...
2 weeks ago
$85K - $158K *
Lead test planning and execution for the F-35 project, ensuring integration and quality across teams. Collaborate with software, architecture, and testing teams to define test objectives and successfu...
2 weeks ago
$85K - $158K *
Lead the development and integration of innovative radar systems solutions. Collaborate with multidisciplinary teams to analyze and validate system performance, ensuring alignment with customer requir...
2 weeks ago
$85K - $158K *
Contribute to the design and development of sophisticated radar systems, engaging in functional analysis, systems integration, and performance assessment. Collaborate with cross-functional teams to tr...
2 weeks ago
$95K - $178K *
Drive innovation and technical excellence by transforming customer requirements into robust systems solutions, ensuring effective integration, verification, and validation across all phases of product...
2 weeks ago
Cybersecurity Engineer - SIEM / Splunk
$150K - $160K *
Join a dynamic team to optimize cybersecurity efforts by enhancing Splunk environments, managing SIEM solutions, and developing robust security architectures. Collaborate on implementing use cases, da...
2 weeks ago
Cybersecurity Engineer - SIEM / Splunk
$150K - $160K *
Champion cybersecurity excellence by enhancing and sustaining a dynamic Splunk SIEM environment, ensuring optimal threat detection and response for robust organizational security...
2 weeks ago
$99K - $125K *
Collaborate to develop, enhance, and maintain complex software systems. Leverage your expertise in processing-intensive applications and real-time systems while delivering scalable solutions in a miss...
Reposted 3 weeks ago
Technical Success Manager - Public Sector
$149K - $186K *
Join a team that's committed to driving customer success through innovative technical solutions, fostering strong relationships, and enhancing product adoption in the public sector. Leverage your expe...
1 week ago
Technical Success Manager - Public Sector
$149K - $186K *
Partner with us to empower our valued customers through technical success management, ensuring seamless adoption, support, and innovation of our platform, while collaborating with sales to enhance gro...
1 week ago
Technical Success Manager - Public Sector
$149K - $186K *
Champion customer success in a field-based role, optimizing engagement and technical support for clients while fostering lifelong partnerships. Collaborate closely with sales teams to identify opportu...
1 week ago
$95K - $178K *
Transform systems engineering by developing complex models using SysML and UAF. Collaborate across engineering and security domains, ensuring accuracy and efficiency while driving digital transformati...
4 days ago
$95K - $178K *
Shape the future of advanced communications systems by leading requirements allocation, verification, and integration efforts, ensuring performance meets the highest standards for a next-gen wideband...
5 days ago
$85K - $158K *
Support the modeling of next-generation sustainment solutions, collaborating with project teams. Lead technical efforts and drive innovation in software development while ensuring system architecture...
1 week ago
$95K - $178K *
Engage in advanced systems engineering for UAS Ground Control Stations, providing technical guidance, troubleshooting, and training while collaborating with cross-functional teams to ensure mission su...
2 weeks ago
$100K - $110K *
Engage as a hands-on Security Engineer to enhance security operations while collaborating with cross-functional teams to maintain a secure and resilient technology environment across diverse infrastru...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.