Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$76K - $142K *
Join a team that designs and implements testing methods and equipment, ensuring high-quality standards for electronic devices by planning labor, evaluating samples, and collaborating across functions...
1 week ago
Field Service Engineer II (SEM/TEM) Southern California
$66K - $99K *
Grow your career with a dynamic team as you install and maintain cutting-edge electron microscopes. Engage with customers in various sectors, ensuring the highest standards of service and equipment fu...
4 days ago
$95K - $115K *
Elevate your career by driving technical analysis and software support for critical systems. Contribute to sustaining operations through expert configuration, testing, and training in a fully remote e...
2 weeks ago
$95K - $115K *
Lead technical analysis and support for critical Navy systems, ensuring effective software and project management. Drive efficiency and transparency through Agile methodology and cloud operations whil...
2 weeks ago
Senior Forward Deployed Engineer
$150K - $180K *
Drive innovation by engaging with clients to build and deploy advanced AI systems. You will own the outcomes, navigating complexity to create value in diverse industries, ensuring the software develop...
3 weeks ago
$120K - $145K *
Innovate product security strategies, ensuring compliance and patient safety through comprehensive security documentation, risk assessments, and architectural standards for FDA Class I/II medical devi...
2 weeks ago
$120K - $145K *
Drive secure-by-design practices and enhance AI capabilities in product development, focusing on safety, vulnerability management, and regulatory compliance for medical devices and cloud software...
2 weeks ago
Knowledge Sharing Systems Owner (Senior-level)
$110K - $130K *
Empower your career by managing knowledge sharing systems for Navy contracts. Drive process improvement and change management while leading a team to ensure all aircraft carrier availabilities meet hi...
2 weeks ago
$95K - $115K *
Elevate your career by leading complex IT program management and integration efforts. Collaborate with cross-functional teams to fulfill strategic objectives, design secure cloud environments, and ens...
Reposted 3 weeks ago
Software Quality Assurance Analyst IV
$95K - $115K *
Lead the charge in ensuring software quality by applying testing expertise across complex applications. Collaborate with teams to execute test plans, analyze results, and uphold industry compliance wh...
2 weeks ago
Sr. Technical Marketing Engineer
$196K - $292K *
Advance your career by leading technical strategies for hybrid cloud and AI infrastructure solutions, connecting capabilities to customer value, and driving innovative initiatives that influence produ...
Reposted yesterday
SOC Engineer Tier 2 (Night Shift 12:00am-8:00am)
$138K - $209K *
Elevate your career by securing cloud operations with a focus on Azure and M365. As part of a dynamic SOC, you will innovate and resolve complex security incidents while ensuring the efficacy of monit...
3 days ago
$110K - $130K *
Transform operational excellence at scale by designing and managing reliable Azure systems using GitOps and CI/CD practices. Drive innovation in cloud platforms through automation and enhance collabor...
2 weeks ago
$110K - $130K *
Support operational excellence by driving automation, observability, and reliability for scalable Azure systems. Collaborate with teams on GitOps and modern CI/CD practices to enhance the payments eco...
2 weeks ago
Configuration Manager, Level 3 (AE26080946)
$108K - $130K *
Drive the excellence in configuration management across development and operational systems. Engage collaboratively to establish and maintain configuration baselines while implementing CM procedures a...
1 week ago
Sr. Customer Experience Representative
$90K - $100K *
Unlock potential by delivering exceptional support to healthcare practices using innovative software solutions. Collaborate across teams to enhance client satisfaction and influence product developmen...
3 weeks ago
Technical Support Engineer 2 - PowerEdge XE - Hopkinton, Massachusetts
$74K - $96K *
Resolve complex technical issues as you support PowerEdge XE servers. Take ownership of customer challenges, collaborate with cross-functional teams, and drive operational excellence to enhance produc...
2 weeks ago
$91K - $169K *
Grow your career with a role that drives repair and enhancement processes for high-tech components. Collaborate across teams to analyze failures, streamline logistics, and support sustainment planning...
1 week ago
$80K - $95K *
Transform customer challenges into innovative solutions by providing technical application support, delivering strategic insights, and collaborating across departments to ensure product alignment with...
Reposted 3 weeks ago
Systems Engineer (Supply Chain)
$95K - $115K *
Contribute to the design, development, and maintenance of scalable systems, ensuring optimal performance and security in cloud environments. Collaborate with teams to enhance system functionalities an...
4 weeks ago
Remote Principal ServiceNow Platform Architect (CTA) (VA ESOM)
$240K - $260K *
Lead the charge in transforming the VA ServiceNow platform, establishing architecture standards, and guiding technical decisions to enhance service delivery across multiple deployments at an enterpris...
Reposted 3 weeks ago
$75K - $90K *
Transform executive support by anticipating needs, managing complex schedules, and driving cross-functional alignment in a dynamic environment. Engage in strategic initiatives and enhance operational...
2 weeks ago
$140K - $175K *
Elevate customer security outcomes as a SecOps Technical Success Manager! Cultivate deep relationships, drive engagement, and enhance value realization in cybersecurity solutions while collaborating a...
1 week ago
$130K - $195K *
Unlock the potential of our global sales teams by designing and delivering impactful technical training programs that drive pipeline growth and sales revenue in a dynamic, collaborative environment...
3 weeks ago
$80K - $95K *
Contribute to the growth and success of clients by selling innovative technology solutions while collaborating with internal teams to deliver tailored products and services to meet customer needs, ens...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.