Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Lead technical excellence in complex geospatial intelligence systems by applying multidisciplinary systems engineering. Drive innovations in architecture, develop requirements, and enhance performance...

2 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$100K - $130K *

Unlock innovative solutions in geospatial intelligence by leading multidisciplinary engineering teams, directing complex projects, and ensuring system integration to enhance user requirements and oper...

3 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$100K - $120K *

Shape the future of Microsoft 365 security and compliance initiatives by leading projects in Purview and Intune. Collaborate on identity management and endpoint solutions to foster a secure and compli...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Join a team that drives innovation in application testing on AWS. Leverage your expertise in QA fundamentals, test automation, and CI/CD integration to enhance software quality across distributed syst...

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Join our dynamic team to design impactful solutions that drive customer success. Collaborate with Sales to leverage our network infrastructure and deliver technical presentations, ensuring alignment w...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$88K - $105K *

Advance global technical support by driving product transition, providing expert troubleshooting, collaborating cross-functionally, and developing knowledge resources to enhance service capabilities a...

Today

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Transform your career by leading pre-sales solutions that drive client success and engagement. Collaborate with key stakeholders on multi-faceted integrations, focusing on enhancing their experience w...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$60K - $106K *

Explore opportunities to innovate in systems engineering, supporting the Space Development Agency's testing efforts for advanced space systems. Collaborate across teams to ensure integration and missi...

Reposted yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $140K *

Join a dynamic team to provide Systems Engineering support for advanced military helicopter systems. Engage in the full lifecycle of acquisition processes, utilizing your expertise in acoustics, senso...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $270K *

Lead the charge in designing and integrating complex systems, ensuring robust support across hardware and software environments. Collaborate with teams to analyze requirements and troubleshoot perform...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $95K *

Empower quality assurance in complex electro-mechanical systems. Ensure adherence to high standards, drive improvements, and collaborate across teams to enhance product performance and compliance whil...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $110K *

Join a team that's pivotal in enhancing Missile Defense System analysis. Collaborate with experts to evaluate test data, develop performance assessments, and ensure technical intent aligns with operat...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Join a team that's committed to delivering exceptional technical solutions for EV charging infrastructure. Leverage your engineering expertise to support customers in selecting optimal hardware and en...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Transportation

$120K - $243K *

Optimize product testing through collaboration and automation, enhancing functional software quality and performance. Engage with teams to execute and refine test plans, ensuring robust solutions in a...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$142K - $186K *

Automate infrastructure delivery for on-prem systems. Collaborate with teams to implement standard practices and tools like Terraform and Ansible, enhancing deployment processes while ensuring operati...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $170K *

Drive the advancement of military communications systems by analyzing, integrating, and testing avionics for P-8A Poseidon, contributing critical expertise in complex engineering projects to enhance c...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$75K - $95K *

Collaborate with a cross-functional team to lead automated test suite development, debug and ensure the quality of software applications while supporting compliance with regulations and enhancing inno...

Toronto, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$71K - $106K *

Join a team that's focused on troubleshooting and supporting laboratory operations. Collaborate closely with engineers to manage electronics fabrication, debug systems, and sustain a safety-compliant...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$191K - $281K *

Architect comprehensive electrical engineering strategies that influence product design and industry standards, guiding innovative solutions and driving technical vision across Cisco's next-generation...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$191K - $281K *

Join a team that's shaping the future of technology by driving the technical vision and architectural leadership for next-generation platforms. This role empowers you to solve complex challenges and l...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$191K - $281K *

Lead the charge in defining and driving technical strategies for next-gen platforms, providing architectural leadership, and influencing industry standards through collaborative innovation and expert...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $110K *

Optimize engineering strategies and troubleshoot complex operational issues in manufacturing and capital projects, ensuring high-quality outcomes and efficiency across multidisciplinary teams...

Reposted yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Join a team that's redefining network architecture by leading advanced design and optimization efforts for mission-critical educational operations in a high-performance environment, ensuring reliabili...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$83K - $120K *

Grow your career with a role focused on driving technical sales, enhancing customer relationships, and collaborating with internal teams to meet account needs while achieving key performance metrics i...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $115K *

Support the implementation and maintenance of cybersecurity measures to protect critical information systems, ensuring compliance with policies while collaborating with various teams in a dynamic and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.