Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $150K *
Lead technical excellence in complex geospatial intelligence systems by applying multidisciplinary systems engineering. Drive innovations in architecture, develop requirements, and enhance performance...
2 weeks ago
$100K - $130K *
Unlock innovative solutions in geospatial intelligence by leading multidisciplinary engineering teams, directing complex projects, and ensuring system integration to enhance user requirements and oper...
3 weeks ago
SEIII M365 - MS Purview, Intune & Security Engineer
$100K - $120K *
Shape the future of Microsoft 365 security and compliance initiatives by leading projects in Purview and Intune. Collaborate on identity management and endpoint solutions to foster a secure and compli...
3 weeks ago
Systems Engineer SME (TS/SCI with Poly Required)
$100K - $130K *
Join a team that drives innovation in application testing on AWS. Leverage your expertise in QA fundamentals, test automation, and CI/CD integration to enhance software quality across distributed syst...
Today
$90K - $110K *
Join our dynamic team to design impactful solutions that drive customer success. Collaborate with Sales to leverage our network infrastructure and deliver technical presentations, ensuring alignment w...
1 week ago
Sr. Technical Support Engineer
$88K - $105K *
Advance global technical support by driving product transition, providing expert troubleshooting, collaborating cross-functionally, and developing knowledge resources to enhance service capabilities a...
Today
$120K - $150K *
Transform your career by leading pre-sales solutions that drive client success and engagement. Collaborate with key stakeholders on multi-faceted integrations, focusing on enhancing their experience w...
5 days ago
Systems Engineer Associate - Early Career
$60K - $106K *
Explore opportunities to innovate in systems engineering, supporting the Space Development Agency's testing efforts for advanced space systems. Collaborate across teams to ensure integration and missi...
Reposted yesterday
$125K - $140K *
Join a dynamic team to provide Systems Engineering support for advanced military helicopter systems. Engage in the full lifecycle of acquisition processes, utilizing your expertise in acoustics, senso...
2 weeks ago
$130K - $270K *
Lead the charge in designing and integrating complex systems, ensuring robust support across hardware and software environments. Collaborate with teams to analyze requirements and troubleshoot perform...
3 weeks ago
$75K - $95K *
Empower quality assurance in complex electro-mechanical systems. Ensure adherence to high standards, drive improvements, and collaborate across teams to enhance product performance and compliance whil...
3 weeks ago
Systems Engineer- Test Analyst
$80K - $110K *
Join a team that's pivotal in enhancing Missile Defense System analysis. Collaborate with experts to evaluate test data, develop performance assessments, and ensure technical intent aligns with operat...
3 weeks ago
Solutions Engineer - US/Durham
$90K - $120K *
Join a team that's committed to delivering exceptional technical solutions for EV charging infrastructure. Leverage your engineering expertise to support customers in selecting optimal hardware and en...
Reposted 4 days ago
$120K - $243K *
Optimize product testing through collaboration and automation, enhancing functional software quality and performance. Engage with teams to execute and refine test plans, ensuring robust solutions in a...
Reposted today
$142K - $186K *
Automate infrastructure delivery for on-prem systems. Collaborate with teams to implement standard practices and tools like Terraform and Ansible, enhancing deployment processes while ensuring operati...
1 week ago
$120K - $170K *
Drive the advancement of military communications systems by analyzing, integrating, and testing avionics for P-8A Poseidon, contributing critical expertise in complex engineering projects to enhance c...
4 weeks ago
$75K - $95K *
Collaborate with a cross-functional team to lead automated test suite development, debug and ensure the quality of software applications while supporting compliance with regulations and enhancing inno...
Reposted 1 week ago
$71K - $106K *
Join a team that's focused on troubleshooting and supporting laboratory operations. Collaborate closely with engineers to manage electronics fabrication, debug systems, and sustain a safety-compliant...
4 weeks ago
Electrical Engineering Technical Leader
$191K - $281K *
Architect comprehensive electrical engineering strategies that influence product design and industry standards, guiding innovative solutions and driving technical vision across Cisco's next-generation...
Reposted 4 days ago
Electrical Engineering Technical Leader
$191K - $281K *
Join a team that's shaping the future of technology by driving the technical vision and architectural leadership for next-generation platforms. This role empowers you to solve complex challenges and l...
Reposted 4 days ago
Electrical Engineering Technical Leader
$191K - $281K *
Lead the charge in defining and driving technical strategies for next-gen platforms, providing architectural leadership, and influencing industry standards through collaborative innovation and expert...
Reposted 4 days ago
$80K - $110K *
Optimize engineering strategies and troubleshoot complex operational issues in manufacturing and capital projects, ensuring high-quality outcomes and efficiency across multidisciplinary teams...
Reposted yesterday
Network Engineer V (Onsite Engineer - Extreme Certified)
$100K - $130K *
Join a team that's redefining network architecture by leading advanced design and optimization efforts for mission-critical educational operations in a high-performance environment, ensuring reliabili...
Reposted 5 days ago
$83K - $120K *
Grow your career with a role focused on driving technical sales, enhancing customer relationships, and collaborating with internal teams to meet account needs while achieving key performance metrics i...
3 weeks ago
$85K - $115K *
Support the implementation and maintenance of cybersecurity measures to protect critical information systems, ensuring compliance with policies while collaborating with various teams in a dynamic and...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.