5+ years of client-facing experience in customer success, consulting, account management, strategy, or related fields.
Experience with enterprise or Fortune 1000 organizations.
Strong executive communication and stakeholder management skills.
Bachelor's degree required.
MBA or equivalent business experience preferred.
Responsibilities
Partner with technology and business leaders to understand strategic priorities and challenges.
Facilitate discussions that translate business objectives into actionable plans.
Build relationships across stakeholder groups to maximize client value.
Analyze client engagement and organizational dynamics for impact opportunities.
Coordinate across teams and experts to ensure a seamless client experience.
Proactively identify risks and growth opportunities, developing action plans.
Communicate effectively with executive stakeholders to connect technology decisions to business outcomes.
Benefits
Generous paid time off policy.
Charity match program.
Medical, Dental & Vision Plans.
Parental Leave.
Employee Assistance Program (EAP).
401K matching.
Collaborative, team-oriented culture that embraces diversity.
Professional development and unlimited growth opportunities.
Full Job Description
About the Role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large, multinational client teams.
What You'll Do
Partner with technology and business leaders to understand strategic priorities, challenges, and opportunities.
Facilitate consultative discussions that translate business objectives into actionable engagement plans.
Build relationships across multiple stakeholder groups while helping clients maximize value from their Gartner investment.
Analyze client engagement, business priorities, and organizational dynamics to identify opportunities for increased impact.
Coordinate across Gartner teams, products, and subject matter experts to deliver a seamless client experience.
Proactively identify risks, gaps, and growth opportunities and develop action plans to address them.
Communicate effectively with executive stakeholders and help clients connect technology decisions to broader business outcomes.
What Success Looks Like
The strongest candidates:
Demonstrate curiosity about industries, business models, and the challenges facing large organizations.
Connect information from multiple sources to develop thoughtful recommendations and insights.
Build credibility with stakeholders and develop trusted business relationships.
Balance execution excellence with strategic thinking.
Remain effective in fast-paced, evolving, and often ambiguous environments.
Preferred Qualifications
5+ years of client-facing experience in customer success, consulting, account management, strategy, business operations, sales, or related fields.
Experience working with enterprise or Fortune 1000 organizations.
Strong executive communication and stakeholder management skills.
Bachelor's degree required.
MBA or equivalent business, consulting, or enterprise leadership experience strongly preferred.
What you will get:
Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
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About Gartner
Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
