Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$160K - $208K *

Drive your career with innovative infrastructure solutions that enhance scalability and reliability. Collaborate with cross-functional teams to automate processes, troubleshoot issues, and set strateg...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$58K - $108K *

Contribute to enhancing product and process quality through collaboration with engineering, supply chain, and manufacturing teams. Drive initiatives for process improvements and ensure compliance with...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$65K - $121K *

Support product quality by developing and executing test plans, analyzing data to drive improvements, and collaborating with suppliers to resolve issues, ensuring compliance with standards and regulat...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform complex scenarios into actionable systems models, collaborating with analysts to enhance campaign planning and execution. Leverage expertise in MBSE to drive impactful contributions within a...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Drive your career as a Senior Support Engineer, architecting support functions and tackling complex customer challenges in identity security with a focus on AI-driven solutions. Shape the future of ou...

Today

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Champion enterprise support excellence by architecting a new function, diagnosing complex issues across security identity stacks, automating workflows, and driving customer success in a high-impact, c...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$119K - $136K *

Empower success by analyzing spacecraft subsystems and conducting reliability assessments. Collaborate with design teams and deliver impactful presentations to ensure mission safety and compliance for...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Engineer and maintain robust IT systems and networks to enhance operations, ensuring high availability and performance. Collaborate with teams to design, implement, and support tech solutions while ma...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $105K *

Join a team that's instrumental in delivering top-tier software testing expertise for complex applications, ensuring compliance and quality standards are met throughout the development lifecycle...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Solve complex challenges by providing high-level technical support and service solutions. Engage with clients to ensure optimal system performance and customer satisfaction while training and mentorin...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $217K *

Empower your career as you design cutting-edge evaluation systems to advance AI-driven observability. Collaborate in a dynamic team, optimizing production-grade pipelines and metrics that enhance inci...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $175K *

Optimize customer identity solutions as a technical partner, driving sales success and empowering clients through tailored implementations and a deep understanding of identity systems and architecture...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Empower your career as a senior Sales Engineer, driving technical engagement and solution design for partner success. Collaborate with Sales and Tech Ops to ensure optimal implementation and adoption...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $85K *

Transform customer experiences by effectively resolving escalated issues while ensuring satisfaction. Collaborate with legal teams and manage case studies to enhance service quality and streamline pro...

Mississauga, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $158K *

Deliver exceptional test design strategies, optimizing processes and equipment for standard and special devices. Ensure rigorous testing of customer samples, enhancing quality through detailed data an...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $158K *

Drive the design and implementation of innovative testing solutions, overseeing the development and execution of programs while providing technical expertise to enhance testing efficiency across multi...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$76K - $142K *

Join a team that designs and implements testing methods and equipment, ensuring high-quality standards for electronic devices by planning labor, evaluating samples, and collaborating across functions...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$66K - $99K *

Grow your career with a dynamic team as you install and maintain cutting-edge electron microscopes. Engage with customers in various sectors, ensuring the highest standards of service and equipment fu...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Elevate your career by driving technical analysis and software support for critical systems. Contribute to sustaining operations through expert configuration, testing, and training in a fully remote e...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead technical analysis and support for critical Navy systems, ensuring effective software and project management. Drive efficiency and transparency through Agile methodology and cloud operations whil...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Drive innovation by engaging with clients to build and deploy advanced AI systems. You will own the outcomes, navigating complexity to create value in diverse industries, ensuring the software develop...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Innovate product security strategies, ensuring compliance and patient safety through comprehensive security documentation, risk assessments, and architectural standards for FDA Class I/II medical devi...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Drive secure-by-design practices and enhance AI capabilities in product development, focusing on safety, vulnerability management, and regulatory compliance for medical devices and cloud software...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Empower your career by managing knowledge sharing systems for Navy contracts. Drive process improvement and change management while leading a team to ensure all aircraft carrier availabilities meet hi...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Elevate your career by leading complex IT program management and integration efforts. Collaborate with cross-functional teams to fulfill strategic objectives, design secure cloud environments, and ens...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.