Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Site Reliability Engineer
$160K - $208K *
Drive your career with innovative infrastructure solutions that enhance scalability and reliability. Collaborate with cross-functional teams to automate processes, troubleshoot issues, and set strateg...
5 days ago
$58K - $108K *
Contribute to enhancing product and process quality through collaboration with engineering, supply chain, and manufacturing teams. Drive initiatives for process improvements and ensure compliance with...
4 days ago
$65K - $121K *
Support product quality by developing and executing test plans, analyzing data to drive improvements, and collaborating with suppliers to resolve issues, ensuring compliance with standards and regulat...
2 weeks ago
$95K - $115K *
Transform complex scenarios into actionable systems models, collaborating with analysts to enhance campaign planning and execution. Leverage expertise in MBSE to drive impactful contributions within a...
Reposted 2 weeks ago
Senior Support Engineer, Identity Security - US
$125K - $150K *
Drive your career as a Senior Support Engineer, architecting support functions and tackling complex customer challenges in identity security with a focus on AI-driven solutions. Shape the future of ou...
Today
Senior Support Engineer, Identity Security - US
$120K - $145K *
Champion enterprise support excellence by architecting a new function, diagnosing complex issues across security identity stacks, automating workflows, and driving customer success in a high-impact, c...
Today
$119K - $136K *
Empower success by analyzing spacecraft subsystems and conducting reliability assessments. Collaborate with design teams and deliver impactful presentations to ensure mission safety and compliance for...
3 weeks ago
$110K - $130K *
Engineer and maintain robust IT systems and networks to enhance operations, ensuring high availability and performance. Collaborate with teams to design, implement, and support tech solutions while ma...
3 weeks ago
Software Quality Assurance Analyst IV
$88K - $105K *
Join a team that's instrumental in delivering top-tier software testing expertise for complex applications, ensuring compliance and quality standards are met throughout the development lifecycle...
2 weeks ago
$95K - $115K *
Solve complex challenges by providing high-level technical support and service solutions. Engage with clients to ensure optimal system performance and customer satisfaction while training and mentorin...
2 weeks ago
$158K - $217K *
Empower your career as you design cutting-edge evaluation systems to advance AI-driven observability. Collaborate in a dynamic team, optimizing production-grade pipelines and metrics that enhance inci...
2 weeks ago
Solutions Engineer, Enterprise Sales
$140K - $175K *
Optimize customer identity solutions as a technical partner, driving sales success and empowering clients through tailored implementations and a deep understanding of identity systems and architecture...
Reposted 3 weeks ago
$125K - $150K *
Empower your career as a senior Sales Engineer, driving technical engagement and solution design for partner success. Collaborate with Sales and Tech Ops to ensure optimal implementation and adoption...
Yesterday
Bilingual Escalation Specialist
$80K - $85K *
Transform customer experiences by effectively resolving escalated issues while ensuring satisfaction. Collaborate with legal teams and manage case studies to enhance service quality and streamline pro...
5 days ago
$85K - $158K *
Deliver exceptional test design strategies, optimizing processes and equipment for standard and special devices. Ensure rigorous testing of customer samples, enhancing quality through detailed data an...
6 days ago
$85K - $158K *
Drive the design and implementation of innovative testing solutions, overseeing the development and execution of programs while providing technical expertise to enhance testing efficiency across multi...
1 week ago
$76K - $142K *
Join a team that designs and implements testing methods and equipment, ensuring high-quality standards for electronic devices by planning labor, evaluating samples, and collaborating across functions...
1 week ago
Field Service Engineer II (SEM/TEM) Southern California
$66K - $99K *
Grow your career with a dynamic team as you install and maintain cutting-edge electron microscopes. Engage with customers in various sectors, ensuring the highest standards of service and equipment fu...
4 days ago
$95K - $115K *
Elevate your career by driving technical analysis and software support for critical systems. Contribute to sustaining operations through expert configuration, testing, and training in a fully remote e...
2 weeks ago
$95K - $115K *
Lead technical analysis and support for critical Navy systems, ensuring effective software and project management. Drive efficiency and transparency through Agile methodology and cloud operations whil...
2 weeks ago
Senior Forward Deployed Engineer
$150K - $180K *
Drive innovation by engaging with clients to build and deploy advanced AI systems. You will own the outcomes, navigating complexity to create value in diverse industries, ensuring the software develop...
3 weeks ago
$120K - $145K *
Innovate product security strategies, ensuring compliance and patient safety through comprehensive security documentation, risk assessments, and architectural standards for FDA Class I/II medical devi...
2 weeks ago
$120K - $145K *
Drive secure-by-design practices and enhance AI capabilities in product development, focusing on safety, vulnerability management, and regulatory compliance for medical devices and cloud software...
2 weeks ago
Knowledge Sharing Systems Owner (Senior-level)
$110K - $130K *
Empower your career by managing knowledge sharing systems for Navy contracts. Drive process improvement and change management while leading a team to ensure all aircraft carrier availabilities meet hi...
2 weeks ago
$95K - $115K *
Elevate your career by leading complex IT program management and integration efforts. Collaborate with cross-functional teams to fulfill strategic objectives, design secure cloud environments, and ens...
Reposted 3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.