Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$75K - $95K *

Unlock your potential while providing IT operations support for Azure environments. Engage in problem-solving, performance monitoring, and cybersecurity compliance, ensuring system reliability and sec...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$185K - $230K *

Elevate mission-critical systems by deploying and maintaining robust application workloads, enhancing software delivery through automation, and fostering skilled developer environments that meet top-l...

Today

  •   5 - 7 years exp.  •   Information Technology

$168K - $219K *

Champion relationships with key stakeholders to drive sales growth and customer satisfaction. Leverage your expertise in enterprise software to penetrate new markets and foster strategic engagements w...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $113K *

Unlock potential by designing and developing scalable solutions in the Microsoft ecosystem. Focus on Power Platform and identity technologies to enhance digital experiences, enabling secure and effici...

Etobicoke, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$164K - $235K *

Join a team that provides technical leadership for innovative browser security solutions, guiding product success across the sales lifecycle while collaborating with sales and engineering to enhance Z...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$141K - $212K *

Shape the future of enterprise integrations as a hands-on SRE Platform Lead, driving platform engineering, event streaming, and DevSecOps practices while collaborating with cross-functional teams to o...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Shape the future of technology by leading our Solutions Engineering team, focusing on client partnerships and maintaining high-performing production environments. Engage in innovative solution archite...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$113K - $237K *

Lead the development and management of endpoint systems and applications, ensuring effective deployment and user support. Collaborate cross-functionally to enhance IT solutions while optimizing user e...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$119K - $198K *

Join a team that's dedicated to designing secure software solutions for law enforcement. As a key contributor, you'll develop high-quality software, collaborate with cross-functional teams, and drive...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Shape the future of omni-channel advertising by driving platform adoption, enhancing customer satisfaction, and forging lasting partnerships. Collaborate cross-functionally to optimize client integrat...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$71K - $97K *

Join a dynamic team to maintain and optimize automated warehouse systems for reliability, performance, and uptime in a fast-paced environment. Collaborate closely with engineers and technicians to tro...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Explore your passion for quality as a Software Development Engineer in Test, collaborating with cross-functional teams to drive excellence in software testing. Automate processes and ensure robust sup...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $160K *

Champion customer adoption and engagement in enterprise manufacturing, driving value realization through training, problem-solving, and change management. Collaborate across teams to ensure successful...

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $160K *

Grow your career with a pivotal role in customer success, driving adoption and impact across enterprise manufacturing accounts. Collaborate with engineers, operators, and managers, shaping technical s...

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $160K *

Unlock potential by taking ownership of post-sales support for enterprise customers. Collaborate seamlessly with engineers and operators to enhance product adoption and quantify success metrics, influ...

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Join a team that's defining technical excellence by tackling complex software and system integration issues. In this role, you'll innovate solutions in a fast-paced environment, collaborating across f...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Join a team that's critical to national defense by supporting missile defense systems integration and analysis. Leverage your systems engineering expertise to ensure technical accuracy and collaborati...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$73K - $136K *

Advance your career by designing and implementing secure, efficient hybrid cloud and datacenter infrastructure solutions, leveraging full-stack systems knowledge while driving project execution and st...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Drive innovative solutions in server and systems management, focusing on enterprise-level technologies across Windows and Linux platforms, ensuring robust performance and security to meet evolving cus...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $105K *

Help us enhance US Navy mission readiness by validating C2P and MTDL systems. In this vital role, you'll support testing efforts and ensure operational excellence through data analysis and technical e...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $160K *

Deliver exceptional technical customer support and training, driving adoption and value realization for enterprise manufacturing clients across varying deployment stages...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $160K *

Unlock potential by spearheading customer success efforts that enhance adoption and value realization across enterprise manufacturing environments. Collaborate with cross-functional teams to ensure op...

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $160K *

Empower enterprise customers by driving adoption and value realization across diverse manufacturing environments. Collaborate with teams to ensure effective deployments while enabling operators and ma...

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $112K *

Solve complex software issues as an Application Support Engineer, leveraging expertise in Python to enhance team effectiveness and system performance while collaborating across departments to drive in...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Transform corporate technology by designing secure systems and automating processes. Engineer security frameworks, manage identity and endpoints, and enhance operational efficiency. Join us as we buil...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.