Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$75K - $95K *
Unlock your potential while providing IT operations support for Azure environments. Engage in problem-solving, performance monitoring, and cybersecurity compliance, ensuring system reliability and sec...
6 days ago
Sr. Site Reliability Engineer III (6448)
$185K - $230K *
Elevate mission-critical systems by deploying and maintaining robust application workloads, enhancing software delivery through automation, and fostering skilled developer environments that meet top-l...
Today
Account Executive, Enterprise - New Logo
$168K - $219K *
Champion relationships with key stakeholders to drive sales growth and customer satisfaction. Leverage your expertise in enterprise software to penetrate new markets and foster strategic engagements w...
2 weeks ago
Senior Product Engineer (Microsoft) - ITS - FT Support
$97K - $113K *
Unlock potential by designing and developing scalable solutions in the Microsoft ecosystem. Focus on Power Platform and identity technologies to enhance digital experiences, enabling secure and effici...
1 week ago
Principal Product Specialist (Eastern Time)
$164K - $235K *
Join a team that provides technical leadership for innovative browser security solutions, guiding product success across the sales lifecycle while collaborating with sales and engineering to enhance Z...
Reposted 3 days ago
SRE Platform Engineer Lead - Enterprise Integrations
$141K - $212K *
Shape the future of enterprise integrations as a hands-on SRE Platform Lead, driving platform engineering, event streaming, and DevSecOps practices while collaborating with cross-functional teams to o...
4 weeks ago
Senior Solutions Engineer [Vancouver]
$130K - $160K *
Shape the future of technology by leading our Solutions Engineering team, focusing on client partnerships and maintaining high-performing production environments. Engage in innovative solution archite...
1 week ago
$113K - $237K *
Lead the development and management of endpoint systems and applications, ensuring effective deployment and user support. Collaborate cross-functionally to enhance IT solutions while optimizing user e...
3 weeks ago
$119K - $198K *
Join a team that's dedicated to designing secure software solutions for law enforcement. As a key contributor, you'll develop high-quality software, collaborate with cross-functional teams, and drive...
Reposted 6 days ago
$90K - $120K *
Shape the future of omni-channel advertising by driving platform adoption, enhancing customer satisfaction, and forging lasting partnerships. Collaborate cross-functionally to optimize client integrat...
5 days ago
$71K - $97K *
Join a dynamic team to maintain and optimize automated warehouse systems for reliability, performance, and uptime in a fast-paced environment. Collaborate closely with engineers and technicians to tro...
Reposted today
Software Development Engineer in Test (C)
$100K - $130K *
Explore your passion for quality as a Software Development Engineer in Test, collaborating with cross-functional teams to drive excellence in software testing. Automate processes and ensure robust sup...
Reposted 2 weeks ago
$95K - $160K *
Champion customer adoption and engagement in enterprise manufacturing, driving value realization through training, problem-solving, and change management. Collaborate across teams to ensure successful...
1 month ago
$95K - $160K *
Grow your career with a pivotal role in customer success, driving adoption and impact across enterprise manufacturing accounts. Collaborate with engineers, operators, and managers, shaping technical s...
1 month ago
$95K - $160K *
Unlock potential by taking ownership of post-sales support for enterprise customers. Collaborate seamlessly with engineers and operators to enhance product adoption and quantify success metrics, influ...
1 month ago
Technical Customer Support Engineer Tier 3
$90K - $110K *
Join a team that's defining technical excellence by tackling complex software and system integration issues. In this role, you'll innovate solutions in a fast-paced environment, collaborating across f...
3 weeks ago
$100K - $130K *
Join a team that's critical to national defense by supporting missile defense systems integration and analysis. Leverage your systems engineering expertise to ensure technical accuracy and collaborati...
3 weeks ago
$73K - $136K *
Advance your career by designing and implementing secure, efficient hybrid cloud and datacenter infrastructure solutions, leveraging full-stack systems knowledge while driving project execution and st...
3 weeks ago
$90K - $120K *
Drive innovative solutions in server and systems management, focusing on enterprise-level technologies across Windows and Linux platforms, ensuring robust performance and security to meet evolving cus...
4 weeks ago
$80K - $105K *
Help us enhance US Navy mission readiness by validating C2P and MTDL systems. In this vital role, you'll support testing efforts and ensure operational excellence through data analysis and technical e...
3 weeks ago
$95K - $160K *
Deliver exceptional technical customer support and training, driving adoption and value realization for enterprise manufacturing clients across varying deployment stages...
1 month ago
$95K - $160K *
Unlock potential by spearheading customer success efforts that enhance adoption and value realization across enterprise manufacturing environments. Collaborate with cross-functional teams to ensure op...
1 month ago
$95K - $160K *
Empower enterprise customers by driving adoption and value realization across diverse manufacturing environments. Collaborate with teams to ensure effective deployments while enabling operators and ma...
1 month ago
Python Support Engineer - 6302855
$91K - $112K *
Solve complex software issues as an Application Support Engineer, leveraging expertise in Python to enhance team effectiveness and system performance while collaborating across departments to drive in...
3 weeks ago
$150K - $200K *
Transform corporate technology by designing secure systems and automating processes. Engineer security frameworks, manage identity and endpoints, and enhance operational efficiency. Join us as we buil...
Reposted yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.