Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sales Engineer, Identity Security - West
$250K - $275K *
Empower clients with innovative cloud data security solutions, driving sales through technical expertise and strong analytical skills. Collaborate cross-functionally to deliver impactful presentations...
2 weeks ago
MDM SE Solution Engineer Technical Lead
$110K - $130K *
Unlock potential by leading Master Data Management initiatives and implementations. Oversee strategic recommendations, drive performance tuning, and enhance client engagement through advanced data gov...
3 weeks ago
Systems Engineer 3 (AI Experience)
$205K - $225K *
Lead the charge in advanced systems engineering, integrating AI/ML technologies across complex systems while ensuring quality and alignment with user requirements throughout the entire system lifecycl...
1 week ago
Network & Systems Security Analyst Lead
$95K - $115K *
Take ownership of designing, implementing, and managing cutting-edge network and security infrastructure to ensure optimal performance and compliance with industry standards while collaborating with c...
5 days ago
Principal Application Support Engineer
$139K - $176K *
Transform application support and management by leading cloud and on-premises solutions, enhancing operational reliability, and driving innovative integrations. Collaborate cross-functionally to troub...
6 days ago
Senior Sales System Engineer 2-Plat
$95K - $143K *
Join a team that's driving technical sales solutions as a subject matter expert! Leverage your skills in customer integration, system design, and project management to optimize sales processes and ens...
2 weeks ago
Senior Sales System Engineer 2-Plat
$85K - $128K *
Lead the charge in designing and implementing advanced sales solutions, leveraging technical expertise to drive customer success, enhance sales processes, and collaborate effectively with teams to mee...
3 weeks ago
$188K - $282K *
Elevate customer success through hands-on technical demonstrations, API integrations, and tailored proof-of-concepts, while leveraging advanced AI capabilities to craft solutions that exceed client ex...
2 weeks ago
$188K - $282K *
Shape the future of AI solutions by developing POCs and API integrations, while collaborating closely with clients and technical teams to showcase advanced capabilities and drive success in technical...
2 weeks ago
Account Executive - Public Sector
$110K - $130K *
Transform public sector services by partnering with agencies to drive innovative solutions. As an Account Executive, you will lead creative strategies for business development, closing deals that enha...
2 days ago
Sales Engineer, Enterprise Majors
$120K - $145K *
Engage with enterprise organizations as a trusted advisor in cybersecurity, leveraging strong technical skills and strategic insight. Work collaboratively to design solutions that address complex secu...
3 weeks ago
$80K - $95K *
Champion testing excellence by designing, implementing, and executing test strategies for software, ensuring product compliance with regulatory standards while collaborating closely with developers an...
Reposted yesterday
$80K - $95K *
Champion testing excellence to enhance product quality and compliance. Collaborate with development teams to design, implement, and execute comprehensive test plans while identifying improvement oppor...
Reposted yesterday
System Engineer-Cloud and Infrastructure
$90K - $110K *
Transform and optimize enterprise infrastructure by leveraging cloud solutions, ensuring reliable and secure operations, and collaborating across teams to enhance technology alignment with business st...
1 week ago
$287K - $371K *
Contribute to the growth of mission-critical solutions in the Intelligence Community. Develop strategic accounts while collaborating with cross-functional teams to deliver secure solutions tailored fo...
Reposted 2 days ago
$287K - $371K *
Tackle the challenge of driving business growth in the Intelligence Community by developing strategic account plans, engaging stakeholders, and generating innovative solutions in classified environmen...
Reposted 2 days ago
$79K - $147K *
Engage in systems engineering to drive the development of innovative launcher hardware, supporting various Navy platforms. Collaborate with a dynamic team to translate customer requirements into actio...
Reposted 1 week ago
System Health Engineer III/Senior
$110K - $130K *
Accelerate asset performance by leveraging engineering expertise to evaluate equipment health. Collaborate across teams to optimize reliability and support long-range planning within a dynamic mainten...
1 week ago
Staff Systems Engineer- Microsoft365/MDM
$110K - $130K *
Lead the charge in enhancing systems design and infrastructure, delivering innovative solutions to complex technical challenges while ensuring optimal performance, availability, and security across bu...
Reposted 6 days ago
$100K - $120K *
Champion day-to-day production health and customer issue resolution, driving proactive monitoring and effective communication with clinical teams to ensure optimal platform performance across diverse...
2 weeks ago
$80K - $95K *
Unlock potential by leading level 2 technical support for AI companies, diagnosing complex GPU and Kubernetes issues, and building robust support processes to enhance customer experience and resolutio...
2 weeks ago
$130K - $270K *
Optimize the operational integrity and performance of Kubernetes clusters in a secure, multi-tenant PaaS environment while ensuring reliability, scalability, and security compliance to support mission...
4 weeks ago
$130K - $270K *
Support the administration and operational excellence of a secure PaaS infrastructure. Ensure Kubernetes cluster performance, scalability, and security compliance to meet mission and application requi...
4 weeks ago
$175K - $185K *
Unlock potential by helping clients drive AI adoption and data governance. You'll guide stakeholders from concept to production, evangelizing impactful solutions and collecting insights to enhance pro...
2 weeks ago
$110K - $125K *
Optimize client engagement by unraveling complex tech needs and crafting tailored solutions. Collaborate across teams to ensure seamless project execution, driving satisfaction and business success th...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.