Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$190K - $220K *
Lead systems engineering efforts, ensuring the successful design and integration of complex hardware/software systems in a dynamic environment while driving collaboration across multifaceted teams...
2 weeks ago
Systems Engineer 2 (Travel Required) - RF/Python
$130K - $270K *
Join a team that's dedicated to advancing systems engineering solutions by leveraging RF theoretical knowledge, driving EMI testing efforts, and collaborating with diverse stakeholders to fulfill crit...
4 weeks ago
Software Engineer 2 - Zabbix/Python/Java/CSC/Linux
$130K - $270K *
Unlock your potential as you contribute to software development efforts with a focus on innovative solutions, leveraging your expertise to enhance program functionality and performance in a dynamic en...
4 weeks ago
Technical Customer Solution Director
$185K - $242K *
Explore a pivotal role leading RAN software solutions, optimizing customer strategies and aligning with Ericsson's goals. Collaborate with cross-functional teams to deliver innovative and robust 5G/4G...
Reposted 2 weeks ago
$90K - $110K *
Join a dedicated team as a Sales Engineer, where you'll design innovative network solutions, enhance customer relationships, and support sales initiatives. Your technical expertise will be vital in dr...
2 weeks ago
$120K - $140K *
Join a team that's pushing the boundaries of hardware engineering. Contribute to the design, qualification, and lifecycle support of advanced computing platforms, while gaining hands-on experience and...
2 days ago
Software Engineer, Infrastructure
$145K - $195K *
Join a team that builds and operates cloud infrastructure for AI platforms, ensuring reliability, scalability, and security from design to production. Collaborate closely with engineering and product...
4 weeks ago
$140K - $150K *
Contribute to innovative product development by gathering clinical data, conducting testing, and collaborating with cross-functional teams to enhance vascular and stroke technologies. Drive successful...
3 weeks ago
$100K - $120K *
Drive impactful technology solutions for small-to-medium businesses. Manage multiple client relationships, oversee IT projects, and empower teams while enhancing systems and infrastructure to accelera...
3 weeks ago
$95K - $115K *
Advance our technical sales initiatives by providing expert solutions and support. Collaborate with engineering teams and drive product launches while ensuring customer satisfaction through high-quali...
2 days ago
Senior Network Systems Engineer
$150K - $165K *
Lead the charge in designing and implementing secure network infrastructure solutions for innovative training systems. Collaborate with engineers and cybersecurity teams to ensure high-performance, re...
6 days ago
$80K - $95K *
Elevate customer experiences by partnering with sales to deliver expert technical support during pre-sales and post-sales interactions, enhancing product understanding and driving successful integrati...
Reposted yesterday
Software Engineer III - Python Developer
$110K - $130K *
Develop automated testing solutions using Python to ensure software quality and performance for military applications. Collaborate with cross-functional teams in a fast-paced environment, applying Agi...
2 weeks ago
Sales Engineer, Identity Security - West
$250K - $275K *
Empower clients with innovative cloud data security solutions, driving sales through technical expertise and strong analytical skills. Collaborate cross-functionally to deliver impactful presentations...
2 weeks ago
MDM SE Solution Engineer Technical Lead
$110K - $130K *
Unlock potential by leading Master Data Management initiatives and implementations. Oversee strategic recommendations, drive performance tuning, and enhance client engagement through advanced data gov...
3 weeks ago
Systems Engineer 3 (AI Experience)
$205K - $225K *
Lead the charge in advanced systems engineering, integrating AI/ML technologies across complex systems while ensuring quality and alignment with user requirements throughout the entire system lifecycl...
1 week ago
Network & Systems Security Analyst Lead
$95K - $115K *
Take ownership of designing, implementing, and managing cutting-edge network and security infrastructure to ensure optimal performance and compliance with industry standards while collaborating with c...
6 days ago
Principal Application Support Engineer
$139K - $176K *
Transform application support and management by leading cloud and on-premises solutions, enhancing operational reliability, and driving innovative integrations. Collaborate cross-functionally to troub...
6 days ago
Senior Sales System Engineer 2-Plat
$95K - $143K *
Join a team that's driving technical sales solutions as a subject matter expert! Leverage your skills in customer integration, system design, and project management to optimize sales processes and ens...
2 weeks ago
Senior Sales System Engineer 2-Plat
$85K - $128K *
Lead the charge in designing and implementing advanced sales solutions, leveraging technical expertise to drive customer success, enhance sales processes, and collaborate effectively with teams to mee...
3 weeks ago
$188K - $282K *
Elevate customer success through hands-on technical demonstrations, API integrations, and tailored proof-of-concepts, while leveraging advanced AI capabilities to craft solutions that exceed client ex...
2 weeks ago
$188K - $282K *
Shape the future of AI solutions by developing POCs and API integrations, while collaborating closely with clients and technical teams to showcase advanced capabilities and drive success in technical...
2 weeks ago
Account Executive - Public Sector
$110K - $130K *
Transform public sector services by partnering with agencies to drive innovative solutions. As an Account Executive, you will lead creative strategies for business development, closing deals that enha...
2 days ago
Sales Engineer, Enterprise Majors
$120K - $145K *
Engage with enterprise organizations as a trusted advisor in cybersecurity, leveraging strong technical skills and strategic insight. Work collaboratively to design solutions that address complex secu...
3 weeks ago
$80K - $95K *
Champion testing excellence by designing, implementing, and executing test strategies for software, ensuring product compliance with regulatory standards while collaborating closely with developers an...
Reposted yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.