Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$190K - $220K *

Lead systems engineering efforts, ensuring the successful design and integration of complex hardware/software systems in a dynamic environment while driving collaboration across multifaceted teams...

2 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$130K - $270K *

Join a team that's dedicated to advancing systems engineering solutions by leveraging RF theoretical knowledge, driving EMI testing efforts, and collaborating with diverse stakeholders to fulfill crit...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $270K *

Unlock your potential as you contribute to software development efforts with a focus on innovative solutions, leveraging your expertise to enhance program functionality and performance in a dynamic en...

4 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$185K - $242K *

Explore a pivotal role leading RAN software solutions, optimizing customer strategies and aligning with Ericsson's goals. Collaborate with cross-functional teams to deliver innovative and robust 5G/4G...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Join a dedicated team as a Sales Engineer, where you'll design innovative network solutions, enhance customer relationships, and support sales initiatives. Your technical expertise will be vital in dr...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $140K *

Join a team that's pushing the boundaries of hardware engineering. Contribute to the design, qualification, and lifecycle support of advanced computing platforms, while gaining hands-on experience and...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $195K *

Join a team that builds and operates cloud infrastructure for AI platforms, ensuring reliability, scalability, and security from design to production. Collaborate closely with engineering and product...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $150K *

Contribute to innovative product development by gathering clinical data, conducting testing, and collaborating with cross-functional teams to enhance vascular and stroke technologies. Drive successful...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Drive impactful technology solutions for small-to-medium businesses. Manage multiple client relationships, oversee IT projects, and empower teams while enhancing systems and infrastructure to accelera...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Advance our technical sales initiatives by providing expert solutions and support. Collaborate with engineering teams and drive product launches while ensuring customer satisfaction through high-quali...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $165K *

Lead the charge in designing and implementing secure network infrastructure solutions for innovative training systems. Collaborate with engineers and cybersecurity teams to ensure high-performance, re...

6 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate customer experiences by partnering with sales to deliver expert technical support during pre-sales and post-sales interactions, enhancing product understanding and driving successful integrati...

Reposted yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Develop automated testing solutions using Python to ensure software quality and performance for military applications. Collaborate with cross-functional teams in a fast-paced environment, applying Agi...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$250K - $275K *

Empower clients with innovative cloud data security solutions, driving sales through technical expertise and strong analytical skills. Collaborate cross-functionally to deliver impactful presentations...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading Master Data Management initiatives and implementations. Oversee strategic recommendations, drive performance tuning, and enhance client engagement through advanced data gov...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$205K - $225K *

Lead the charge in advanced systems engineering, integrating AI/ML technologies across complex systems while ensuring quality and alignment with user requirements throughout the entire system lifecycl...

1 week ago

  •   15+ years exp.  •   Aerospace & Defense

$95K - $115K *

Take ownership of designing, implementing, and managing cutting-edge network and security infrastructure to ensure optimal performance and compliance with industry standards while collaborating with c...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$139K - $176K *

Transform application support and management by leading cloud and on-premises solutions, enhancing operational reliability, and driving innovative integrations. Collaborate cross-functionally to troub...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $143K *

Join a team that's driving technical sales solutions as a subject matter expert! Leverage your skills in customer integration, system design, and project management to optimize sales processes and ens...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $128K *

Lead the charge in designing and implementing advanced sales solutions, leveraging technical expertise to drive customer success, enhance sales processes, and collaborate effectively with teams to mee...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$188K - $282K *

Elevate customer success through hands-on technical demonstrations, API integrations, and tailored proof-of-concepts, while leveraging advanced AI capabilities to craft solutions that exceed client ex...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$188K - $282K *

Shape the future of AI solutions by developing POCs and API integrations, while collaborating closely with clients and technical teams to showcase advanced capabilities and drive success in technical...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform public sector services by partnering with agencies to drive innovative solutions. As an Account Executive, you will lead creative strategies for business development, closing deals that enha...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Engage with enterprise organizations as a trusted advisor in cybersecurity, leveraging strong technical skills and strategic insight. Work collaboratively to design solutions that address complex secu...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion testing excellence by designing, implementing, and executing test strategies for software, ensuring product compliance with regulatory standards while collaborating closely with developers an...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.