Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$250K - $275K *

Empower clients with innovative cloud data security solutions, driving sales through technical expertise and strong analytical skills. Collaborate cross-functionally to deliver impactful presentations...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading Master Data Management initiatives and implementations. Oversee strategic recommendations, drive performance tuning, and enhance client engagement through advanced data gov...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$205K - $225K *

Lead the charge in advanced systems engineering, integrating AI/ML technologies across complex systems while ensuring quality and alignment with user requirements throughout the entire system lifecycl...

1 week ago

  •   15+ years exp.  •   Aerospace & Defense

$95K - $115K *

Take ownership of designing, implementing, and managing cutting-edge network and security infrastructure to ensure optimal performance and compliance with industry standards while collaborating with c...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$139K - $176K *

Transform application support and management by leading cloud and on-premises solutions, enhancing operational reliability, and driving innovative integrations. Collaborate cross-functionally to troub...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $143K *

Join a team that's driving technical sales solutions as a subject matter expert! Leverage your skills in customer integration, system design, and project management to optimize sales processes and ens...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $128K *

Lead the charge in designing and implementing advanced sales solutions, leveraging technical expertise to drive customer success, enhance sales processes, and collaborate effectively with teams to mee...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$188K - $282K *

Elevate customer success through hands-on technical demonstrations, API integrations, and tailored proof-of-concepts, while leveraging advanced AI capabilities to craft solutions that exceed client ex...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$188K - $282K *

Shape the future of AI solutions by developing POCs and API integrations, while collaborating closely with clients and technical teams to showcase advanced capabilities and drive success in technical...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform public sector services by partnering with agencies to drive innovative solutions. As an Account Executive, you will lead creative strategies for business development, closing deals that enha...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Engage with enterprise organizations as a trusted advisor in cybersecurity, leveraging strong technical skills and strategic insight. Work collaboratively to design solutions that address complex secu...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion testing excellence by designing, implementing, and executing test strategies for software, ensuring product compliance with regulatory standards while collaborating closely with developers an...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Champion testing excellence to enhance product quality and compliance. Collaborate with development teams to design, implement, and execute comprehensive test plans while identifying improvement oppor...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Transform and optimize enterprise infrastructure by leveraging cloud solutions, ensuring reliable and secure operations, and collaborating across teams to enhance technology alignment with business st...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$287K - $371K *

Contribute to the growth of mission-critical solutions in the Intelligence Community. Develop strategic accounts while collaborating with cross-functional teams to deliver secure solutions tailored fo...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$287K - $371K *

Tackle the challenge of driving business growth in the Intelligence Community by developing strategic account plans, engaging stakeholders, and generating innovative solutions in classified environmen...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$79K - $147K *

Engage in systems engineering to drive the development of innovative launcher hardware, supporting various Navy platforms. Collaborate with a dynamic team to translate customer requirements into actio...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Accelerate asset performance by leveraging engineering expertise to evaluate equipment health. Collaborate across teams to optimize reliability and support long-range planning within a dynamic mainten...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in enhancing systems design and infrastructure, delivering innovative solutions to complex technical challenges while ensuring optimal performance, availability, and security across bu...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Champion day-to-day production health and customer issue resolution, driving proactive monitoring and effective communication with clinical teams to ensure optimal platform performance across diverse...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Unlock potential by leading level 2 technical support for AI companies, diagnosing complex GPU and Kubernetes issues, and building robust support processes to enhance customer experience and resolutio...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $270K *

Optimize the operational integrity and performance of Kubernetes clusters in a secure, multi-tenant PaaS environment while ensuring reliability, scalability, and security compliance to support mission...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $270K *

Support the administration and operational excellence of a secure PaaS infrastructure. Ensure Kubernetes cluster performance, scalability, and security compliance to meet mission and application requi...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$175K - $185K *

Unlock potential by helping clients drive AI adoption and data governance. You'll guide stakeholders from concept to production, evangelizing impactful solutions and collecting insights to enhance pro...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Optimize client engagement by unraveling complex tech needs and crafting tailored solutions. Collaborate across teams to ensure seamless project execution, driving satisfaction and business success th...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.