Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $150K *
Drive innovative enterprise-wide IT solutions by architecting complex systems. Collaborate with clients to meet mission requirements while ensuring data security and optimal performance across various...
5 days ago
Account Executive, Agriculture Product
$80K - $120K *
Drive transformational partnerships with C-suite executives in agriculture and food supply chain, deploying integrated SaaS solutions that optimize operations, reduce costs, and enhance sustainable gr...
3 weeks ago
Security Engineer II, AWS Cloud Security Response
$159K - $202K *
Drive security outcomes by employing your expertise to reinforce AWS services. Collaborate across teams to tackle vulnerabilities, enhance incident response, and implement proactive solutions that sec...
1 week ago
Remote Deskside Support Manager
$104K - $156K *
Oversee and coordinate remote deskside support operations, leading teams to ensure effective service delivery and customer satisfaction while maintaining compliance with IT policies and managing issue...
2 days ago
$80K - $110K *
Lead the charge in technical sales by supporting our customers' networking needs, delivering expert presentations, and driving customer integration to enhance user experience with our advanced Mobile...
3 weeks ago
$225K - $240K *
Innovate software solutions by developing and enhancing robust systems, ensuring high performance for mission-critical applications while collaborating across the software development lifecycle in a d...
Reposted 6 days ago
$225K - $240K *
Join a team that's dedicated to developing and optimizing advanced software solutions for critical mission applications. Collaborate throughout the software lifecycle to enhance complex systems, focus...
Reposted 6 days ago
Partner Solutions Engineer - Rubrik
$75K - $90K *
Innovate solutions for client needs by designing secure, scalable systems while collaborating with sales and alliance teams to enhance partner opportunities and drive technical excellence in diverse e...
4 weeks ago
Senior Technical Consultant | Public Sector | Remote
$113K - $152K *
Empower mission-critical environments by delivering Elastic solutions, guiding architecture and strategy while fostering strong customer relationships and driving maximum product value through tailore...
Reposted 5 days ago
Test Automation Engineer - SME
$112K - $179K *
Unlock potential by leading innovative test automation strategies that enhance the safety and efficiency of U.S. aviation systems, driving modernization initiatives while collaborating closely with en...
2 weeks ago
$120K - $150K *
Engage in leading-edge DevSecOps initiatives to optimize and secure enterprise-wide data integration, enhancing operational resilience across multi-domain classified environments. Drive innovation in...
6 days ago
$75K - $95K *
Contribute to critical cybersecurity operations by analyzing threats, assessing risks, and implementing defense strategies for military weapon systems to enhance mission assurance and operational effe...
1 week ago
$131K - $204K *
Champion engineering excellence by overseeing design, systems, and program efforts in a nuclear plant environment, ensuring quality, safety, and compliance while leading a talented team toward operati...
1 week ago
$100K - $130K *
Manage and deliver senior-level systems engineering support for critical missile defense capabilities, ensuring integration across multiple domains, collaboration with stakeholders, and alignment with...
3 weeks ago
Software Integration Engineer L3 - TS/SCI Poly required
$100K - $130K *
Drive operational excellence by integrating software systems within a Linux-based environment. Collaborate with teams to enhance platform stability and automation while supporting mission-critical inf...
3 weeks ago
$72K - $104K *
Help us maintain and troubleshoot high voltage electrical power equipment, ensuring safety and functionality. This role requires field work, technical skills, and the ability to collaborate with senio...
Yesterday
$91K - $137K *
Unlock potential by inspecting, testing, and maintaining electrical power equipment, ensuring efficient operation of critical systems. Collaborate with senior technicians in a dynamic environment focu...
5 days ago
$66K - $99K *
Engage in your career as a Field Technician II, ensuring optimal performance of electrical power equipment through routine testing, maintenance, and troubleshooting, while adhering to safety protocols...
5 days ago
$76K - $114K *
Join a team that tests, maintains, and repairs electrical power equipment while ensuring safety compliance. Collaborate with senior technicians to optimize equipment functionality and generate detaile...
5 days ago
$85K - $110K *
Manage comprehensive testing strategies and ensure compliance with industry standards. Collaborate with engineering teams to develop, analyze, and document tests for products and components, driving c...
3 weeks ago
Customer Engagement Center (CEC) - Care Operations Program Lead
$90K - $120K *
Lead transformative Customer Care operations, ensuring top-tier experiences across multi-channel touchpoints. Drive performance, compliance, and continuous improvement, all while managing cross-functi...
1 week ago
Customer Support Program Engineer
$64K - $103K *
Join a team that's pivotal in supporting vehicle operations and customer needs through collaboration and data analysis, contributing to innovative solutions in motorsport engineering and enhancing per...
Yesterday
Epic Ambulatory /Inpatient Consultant / Team Lead
$69K - $119K *
Lead the charge in enhancing healthcare IT solutions by collaborating with cross-functional teams to document workflows, define requirements, and ensure successful application implementation with a fo...
4 weeks ago
Epic Ambulatory /Inpatient Consultant / Team Lead
$69K - $119K *
Transform healthcare IT by leading Epic implementation projects, collaborating with teams to optimize workflows, and ensuring outstanding system performance for improved patient care. Your expertise w...
4 weeks ago
$90K - $130K *
Join a team that's dedicated to designing and implementing enterprise integration architectures, connecting business applications and analytics platforms using Azure Integration Services for scalable...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.