Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$160K - $180K *
Drive system engineering excellence by evaluating programs, performing validations, and enhancing technical processes to ensure subsystems meet design specifications while providing engineering suppor...
Reposted 1 week ago
Systems Engineering - Systems Engineer Sr
$100K - $120K *
Join a dynamic team as a Senior Systems Engineer, leveraging expertise in OpenShift and RHEL to secure and modernize enterprise infrastructures. Drive operational efficiency through automation while c...
4 days ago
$75K - $136K *
Transform the reliability and performance of compute platforms by solving complex challenges in systems, networking, and automation. Collaborate with engineering teams on incidents, improving operatio...
1 week ago
Ivanti Endpoint Manager (EPM) Engineer
$110K - $130K *
Lead enterprise endpoint management initiatives, ensuring efficient patching, software deployment, and vulnerability remediation in complex environments. Serve as the SME for Ivanti Endpoint Manager...
Reposted 1 week ago
Technical Sales Support Engineer
$90K *
Engage with our dynamic Technical Sales/Support team to enhance product expertise and customer satisfaction, driving innovation while supporting both internal and external stakeholders through effecti...
Reposted 3 weeks ago
Sales Engineer - SLED -Midwest
$145K - $155K *
Join a team that's reshaping sales engineering in the SLED sector. Collaborate with sales teams and clients to drive innovation using AI-driven solutions and complex SaaS offerings, ensuring technical...
3 weeks ago
$85K - $158K *
Empower operational excellence by driving sustainment strategies and logistics support for lifecycle management. Collaborate cross-functionally to ensure system maintainability, efficiency, and long-t...
1 week ago
$95K - $178K *
Pioneer impactful software development solutions by leading technical projects, collaborating across teams, and driving innovation to enhance customer success and operational efficiency in sustainment...
1 week ago
Enterprise Solution Engineer - West
$120K - $145K *
Elevate the business intelligence landscape by serving as a trusted advisor, showcasing innovative solutions and driving customer engagement through technical expertise during presales cycles and beyo...
1 week ago
$100K - $120K *
Elevate your career by developing robust SharePoint applications, utilizing your expertise in full stack development to enhance user experience while collaborating with cross-functional teams to deliv...
2 weeks ago
Account Executive - BAS Enterprise Solutions
$85K - $100K *
Partner with us to drive business development in vertical markets, focusing on building relationships and identifying new opportunities. Utilize your expertise in sales strategies and customer dynamic...
3 weeks ago
Senior Technical Enablement Architect
$126K - $228K *
Unlock potential by driving innovation in Zero Trust Security solutions and empowering technical teams. Collaborate closely with product management to deliver training while shaping impactful strategi...
2 weeks ago
$208K - $347K *
Drive security posture enhancements by leading detection engineering and incident response efforts. Design cloud security data pipelines, automating triangulation and prioritizing vulnerabilities for...
2 weeks ago
$190K - $220K *
Lead systems engineering efforts, ensuring the successful design and integration of complex hardware/software systems in a dynamic environment while driving collaboration across multifaceted teams...
2 weeks ago
Systems Engineer 2 (Travel Required) - RF/Python
$130K - $270K *
Join a team that's dedicated to advancing systems engineering solutions by leveraging RF theoretical knowledge, driving EMI testing efforts, and collaborating with diverse stakeholders to fulfill crit...
4 weeks ago
Software Engineer 2 - Zabbix/Python/Java/CSC/Linux
$130K - $270K *
Unlock your potential as you contribute to software development efforts with a focus on innovative solutions, leveraging your expertise to enhance program functionality and performance in a dynamic en...
4 weeks ago
Technical Customer Solution Director
$185K - $242K *
Explore a pivotal role leading RAN software solutions, optimizing customer strategies and aligning with Ericsson's goals. Collaborate with cross-functional teams to deliver innovative and robust 5G/4G...
Reposted 2 weeks ago
$90K - $110K *
Join a dedicated team as a Sales Engineer, where you'll design innovative network solutions, enhance customer relationships, and support sales initiatives. Your technical expertise will be vital in dr...
2 weeks ago
$120K - $140K *
Join a team that's pushing the boundaries of hardware engineering. Contribute to the design, qualification, and lifecycle support of advanced computing platforms, while gaining hands-on experience and...
2 days ago
Software Engineer, Infrastructure
$145K - $195K *
Join a team that builds and operates cloud infrastructure for AI platforms, ensuring reliability, scalability, and security from design to production. Collaborate closely with engineering and product...
4 weeks ago
$140K - $150K *
Contribute to innovative product development by gathering clinical data, conducting testing, and collaborating with cross-functional teams to enhance vascular and stroke technologies. Drive successful...
3 weeks ago
$100K - $120K *
Drive impactful technology solutions for small-to-medium businesses. Manage multiple client relationships, oversee IT projects, and empower teams while enhancing systems and infrastructure to accelera...
3 weeks ago
$95K - $115K *
Advance our technical sales initiatives by providing expert solutions and support. Collaborate with engineering teams and drive product launches while ensuring customer satisfaction through high-quali...
2 days ago
Senior Network Systems Engineer
$150K - $165K *
Lead the charge in designing and implementing secure network infrastructure solutions for innovative training systems. Collaborate with engineers and cybersecurity teams to ensure high-performance, re...
6 days ago
$80K - $95K *
Elevate customer experiences by partnering with sales to deliver expert technical support during pre-sales and post-sales interactions, enhancing product understanding and driving successful integrati...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.