Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Drive innovative enterprise-wide IT solutions by architecting complex systems. Collaborate with clients to meet mission requirements while ensuring data security and optimal performance across various...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Drive transformational partnerships with C-suite executives in agriculture and food supply chain, deploying integrated SaaS solutions that optimize operations, reduce costs, and enhance sustainable gr...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$159K - $202K *

Drive security outcomes by employing your expertise to reinforce AWS services. Collaborate across teams to tackle vulnerabilities, enhance incident response, and implement proactive solutions that sec...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$104K - $156K *

Oversee and coordinate remote deskside support operations, leading teams to ensure effective service delivery and customer satisfaction while maintaining compliance with IT policies and managing issue...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Lead the charge in technical sales by supporting our customers' networking needs, delivering expert presentations, and driving customer integration to enhance user experience with our advanced Mobile...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$225K - $240K *

Innovate software solutions by developing and enhancing robust systems, ensuring high performance for mission-critical applications while collaborating across the software development lifecycle in a d...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Information Technology

$225K - $240K *

Join a team that's dedicated to developing and optimizing advanced software solutions for critical mission applications. Collaborate throughout the software lifecycle to enhance complex systems, focus...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$75K - $90K *

Innovate solutions for client needs by designing secure, scalable systems while collaborating with sales and alliance teams to enhance partner opportunities and drive technical excellence in diverse e...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$113K - $152K *

Empower mission-critical environments by delivering Elastic solutions, guiding architecture and strategy while fostering strong customer relationships and driving maximum product value through tailore...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$112K - $179K *

Unlock potential by leading innovative test automation strategies that enhance the safety and efficiency of U.S. aviation systems, driving modernization initiatives while collaborating closely with en...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Engage in leading-edge DevSecOps initiatives to optimize and secure enterprise-wide data integration, enhancing operational resilience across multi-domain classified environments. Drive innovation in...

6 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$75K - $95K *

Contribute to critical cybersecurity operations by analyzing threats, assessing risks, and implementing defense strategies for military weapon systems to enhance mission assurance and operational effe...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $204K *

Champion engineering excellence by overseeing design, systems, and program efforts in a nuclear plant environment, ensuring quality, safety, and compliance while leading a talented team toward operati...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $130K *

Manage and deliver senior-level systems engineering support for critical missile defense capabilities, ensuring integration across multiple domains, collaboration with stakeholders, and alignment with...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $130K *

Drive operational excellence by integrating software systems within a Linux-based environment. Collaborate with teams to enhance platform stability and automation while supporting mission-critical inf...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$72K - $104K *

Help us maintain and troubleshoot high voltage electrical power equipment, ensuring safety and functionality. This role requires field work, technical skills, and the ability to collaborate with senio...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$91K - $137K *

Unlock potential by inspecting, testing, and maintaining electrical power equipment, ensuring efficient operation of critical systems. Collaborate with senior technicians in a dynamic environment focu...

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$66K - $99K *

Engage in your career as a Field Technician II, ensuring optimal performance of electrical power equipment through routine testing, maintenance, and troubleshooting, while adhering to safety protocols...

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$76K - $114K *

Join a team that tests, maintains, and repairs electrical power equipment while ensuring safety compliance. Collaborate with senior technicians to optimize equipment functionality and generate detaile...

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $110K *

Manage comprehensive testing strategies and ensure compliance with industry standards. Collaborate with engineering teams to develop, analyze, and document tests for products and components, driving c...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Lead transformative Customer Care operations, ensuring top-tier experiences across multi-channel touchpoints. Drive performance, compliance, and continuous improvement, all while managing cross-functi...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$64K - $103K *

Join a team that's pivotal in supporting vehicle operations and customer needs through collaboration and data analysis, contributing to innovative solutions in motorsport engineering and enhancing per...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $119K *

Lead the charge in enhancing healthcare IT solutions by collaborating with cross-functional teams to document workflows, define requirements, and ensure successful application implementation with a fo...

Montreal, QCIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$69K - $119K *

Transform healthcare IT by leading Epic implementation projects, collaborating with teams to optimize workflows, and ensuring outstanding system performance for improved patient care. Your expertise w...

Mississauga, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Join a team that's dedicated to designing and implementing enterprise integration architectures, connecting business applications and analytics platforms using Azure Integration Services for scalable...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.