Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$160K - $180K *

Drive system engineering excellence by evaluating programs, performing validations, and enhancing technical processes to ensure subsystems meet design specifications while providing engineering suppor...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a dynamic team as a Senior Systems Engineer, leveraging expertise in OpenShift and RHEL to secure and modernize enterprise infrastructures. Drive operational efficiency through automation while c...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $136K *

Transform the reliability and performance of compute platforms by solving complex challenges in systems, networking, and automation. Collaborate with engineering teams on incidents, improving operatio...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead enterprise endpoint management initiatives, ensuring efficient patching, software deployment, and vulnerability remediation in complex environments. Serve as the SME for Ivanti Endpoint Manager...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K *

Engage with our dynamic Technical Sales/Support team to enhance product expertise and customer satisfaction, driving innovation while supporting both internal and external stakeholders through effecti...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$145K - $155K *

Join a team that's reshaping sales engineering in the SLED sector. Collaborate with sales teams and clients to drive innovation using AI-driven solutions and complex SaaS offerings, ensuring technical...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $158K *

Empower operational excellence by driving sustainment strategies and logistics support for lifecycle management. Collaborate cross-functionally to ensure system maintainability, efficiency, and long-t...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $178K *

Pioneer impactful software development solutions by leading technical projects, collaborating across teams, and driving innovation to enhance customer success and operational efficiency in sustainment...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $145K *

Elevate the business intelligence landscape by serving as a trusted advisor, showcasing innovative solutions and driving customer engagement through technical expertise during presales cycles and beyo...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate your career by developing robust SharePoint applications, utilizing your expertise in full stack development to enhance user experience while collaborating with cross-functional teams to deliv...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Partner with us to drive business development in vertical markets, focusing on building relationships and identifying new opportunities. Utilize your expertise in sales strategies and customer dynamic...

Calgary, ABIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$126K - $228K *

Unlock potential by driving innovation in Zero Trust Security solutions and empowering technical teams. Collaborate closely with product management to deliver training while shaping impactful strategi...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$208K - $347K *

Drive security posture enhancements by leading detection engineering and incident response efforts. Design cloud security data pipelines, automating triangulation and prioritizing vulnerabilities for...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $220K *

Lead systems engineering efforts, ensuring the successful design and integration of complex hardware/software systems in a dynamic environment while driving collaboration across multifaceted teams...

2 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$130K - $270K *

Join a team that's dedicated to advancing systems engineering solutions by leveraging RF theoretical knowledge, driving EMI testing efforts, and collaborating with diverse stakeholders to fulfill crit...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $270K *

Unlock your potential as you contribute to software development efforts with a focus on innovative solutions, leveraging your expertise to enhance program functionality and performance in a dynamic en...

4 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$185K - $242K *

Explore a pivotal role leading RAN software solutions, optimizing customer strategies and aligning with Ericsson's goals. Collaborate with cross-functional teams to deliver innovative and robust 5G/4G...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Join a dedicated team as a Sales Engineer, where you'll design innovative network solutions, enhance customer relationships, and support sales initiatives. Your technical expertise will be vital in dr...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $140K *

Join a team that's pushing the boundaries of hardware engineering. Contribute to the design, qualification, and lifecycle support of advanced computing platforms, while gaining hands-on experience and...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $195K *

Join a team that builds and operates cloud infrastructure for AI platforms, ensuring reliability, scalability, and security from design to production. Collaborate closely with engineering and product...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $150K *

Contribute to innovative product development by gathering clinical data, conducting testing, and collaborating with cross-functional teams to enhance vascular and stroke technologies. Drive successful...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Drive impactful technology solutions for small-to-medium businesses. Manage multiple client relationships, oversee IT projects, and empower teams while enhancing systems and infrastructure to accelera...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Advance our technical sales initiatives by providing expert solutions and support. Collaborate with engineering teams and drive product launches while ensuring customer satisfaction through high-quali...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $165K *

Lead the charge in designing and implementing secure network infrastructure solutions for innovative training systems. Collaborate with engineers and cybersecurity teams to ensure high-performance, re...

6 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate customer experiences by partnering with sales to deliver expert technical support during pre-sales and post-sales interactions, enhancing product understanding and driving successful integrati...

Reposted today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.