Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$117K - $167K *

Engage enterprise clients by fostering strategic relationships and driving cloud security solutions. Contribute to comprehensive account planning and align with customer objectives to strengthen partn...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $148K *

Lead efforts to optimize the reliability and performance of our cloud platform, engaging with customers and cross-functional teams to enhance systems while automating operations. Deliver high-quality...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Engineer innovative solutions in CNC machine operations, enhancing customer processes and training. Conduct evaluations, optimize part programming, and maintain technical expertise for successful proj...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $140K *

Collaborate with stakeholders to drive PLM/ERP enhancements, translating business needs into actionable roadmaps and requirements while coordinating delivery across cross-functional teams for effectiv...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$65K - $109K *

Join our team as a key technical resource in repairing and calibrating RF and Network Analyzers. Leverage your expertise in diagnostics and maintenance to drive performance and reliability improvement...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $130K *

Join a dynamic team to drive sales success by crafting innovative solutions that address client needs, streamline pre-sales processes, and enhance key stakeholder relationships in a fast-paced B2B Saa...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Join a dynamic engineering team to build, maintain, and troubleshoot cutting-edge systems. This role involves extensive travel and hands-on execution of system installations and configurations, ensuri...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$70K - $95K *

Join a team that transforms system infrastructure across various sites. This role combines engineering skills with customer interaction, requiring travel and flexible hours to install and maintain adv...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Champion the lifecycle management of enterprise applications, driving modernization initiatives and ensuring compliance with DoD cybersecurity policies while improving operational efficiency and techn...

6 days ago

  •   15+ years exp.  •   Aerospace & Defense

$56K - $106K *

Shape the future of healthcare by collaborating with stakeholders to document and redefine workflows, ensure high-quality application performance, and bridge communications between teams for effective...

Montreal, QCIn-Person

Today

  •   Less than 5 years exp.  •   Healthcare

$104K - $187K *

Shape the future of electrical power with your expertise in testing, maintenance, and troubleshooting. Lead safety initiatives while guiding a team to ensure optimal performance of high, medium, and l...

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$104K - $149K *

Shape the future of electrical field operations by leading safety protocols and performing high, medium, and low voltage testing. Drive performance through expert troubleshooting and effective communi...

5 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$130K - $180K *

Drive innovation in AI-powered tools by leading a multidisciplinary engineering team. Own the development of scalable, user-centric solutions that empower crime fighters while ensuring high quality an...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Join a dynamic team to drive SaaS solutions in regulated industries. Utilize technical expertise and communication skills to deliver impactful product demonstrations and support sales processes, engag...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $130K *

Unlock potential by leveraging advanced programming skills in a dynamic environment. Join a team focused on critical systems development with a strong emphasis on innovation and collaboration to deliv...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$134K - $201K *

Advance enterprise sales by utilizing consultative approaches to identify and solve complex customer challenges, supported by a dynamic team and innovative solutions. Boost client relationships and dr...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $110K *

Join our team to design and optimize a robust IT infrastructure that supports our operations across multiple locations while ensuring security, performance, and resilience in all core systems...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Build robust systems by designing, implementing, and enhancing high-quality technical solutions. Collaborate within teams to drive reliability and performance, while mentoring engineers and promoting...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$146K - $234K *

Grow your career with a dynamic Systems Engineering role where you will lead efforts to develop and coordinate complex technical solutions, ensuring they meet customer needs through collaboration and...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $85K *

Pioneer the design and development of PLC-based control systems for Navy vessels, collaborating with cross-functional teams to enhance operational efficiency and ensure compliance with engineering sta...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Elevate your career by bringing your expertise to a dynamic Service Desk team, engaging with customers, leading technical troubleshooting, and mentoring others while driving project success within a c...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

design and develop clinical alarm management software, leading features from concept to deployment. Collaborate across teams to enhance architecture, and maintain high-quality standards within a regul...

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$120K - $165K *

Drive high adoption and strategic implementation of modern workplace tools for enterprise clients. Optimize platform utilization, enhance user experience, and ensure long-term engagement through proac...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Join us in developing innovative clinical alarm management software solutions that enhance real-world healthcare applications. Collaborate across teams to design, implement, and support robust backend...

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Join a team that's dedicated to ensuring seamless installation and maintenance of cutting-edge equipment, providing exceptional technical support and training to optimize customer satisfaction through...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.