Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive - SLED AR/LA/MS
$117K - $167K *
Engage enterprise clients by fostering strategic relationships and driving cloud security solutions. Contribute to comprehensive account planning and align with customer objectives to strengthen partn...
3 weeks ago
Senior Site Reliability Engineer
$118K - $148K *
Lead efforts to optimize the reliability and performance of our cloud platform, engaging with customers and cross-functional teams to enhance systems while automating operations. Deliver high-quality...
3 weeks ago
$70K - $95K *
Engineer innovative solutions in CNC machine operations, enhancing customer processes and training. Conduct evaluations, optimize part programming, and maintain technical expertise for successful proj...
1 week ago
Senior Product Lifecycle Enhancement Manager
$110K - $140K *
Collaborate with stakeholders to drive PLM/ERP enhancements, translating business needs into actionable roadmaps and requirements while coordinating delivery across cross-functional teams for effectiv...
3 weeks ago
$65K - $109K *
Join our team as a key technical resource in repairing and calibrating RF and Network Analyzers. Leverage your expertise in diagnostics and maintenance to drive performance and reliability improvement...
3 weeks ago
$90K - $130K *
Join a dynamic team to drive sales success by crafting innovative solutions that address client needs, streamline pre-sales processes, and enhance key stakeholder relationships in a fast-paced B2B Saa...
6 days ago
$70K - $95K *
Join a dynamic engineering team to build, maintain, and troubleshoot cutting-edge systems. This role involves extensive travel and hands-on execution of system installations and configurations, ensuri...
1 week ago
$70K - $95K *
Join a team that transforms system infrastructure across various sites. This role combines engineering skills with customer interaction, requiring travel and flexible hours to install and maintain adv...
1 week ago
Enterprise Application Support Manager - SME
$100K - $130K *
Champion the lifecycle management of enterprise applications, driving modernization initiatives and ensuring compliance with DoD cybersecurity policies while improving operational efficiency and techn...
6 days ago
Epic Clinical Certified Senior Analyst or Consultant / Team Lead
$56K - $106K *
Shape the future of healthcare by collaborating with stakeholders to document and redefine workflows, ensure high-quality application performance, and bridge communications between teams for effective...
Today
$104K - $187K *
Shape the future of electrical power with your expertise in testing, maintenance, and troubleshooting. Lead safety initiatives while guiding a team to ensure optimal performance of high, medium, and l...
Today
$104K - $149K *
Shape the future of electrical field operations by leading safety protocols and performing high, medium, and low voltage testing. Drive performance through expert troubleshooting and effective communi...
5 days ago
AI Engineering Manager, Product Engineering - US Remote
$130K - $180K *
Drive innovation in AI-powered tools by leading a multidisciplinary engineering team. Own the development of scalable, user-centric solutions that empower crime fighters while ensuring high quality an...
1 week ago
$90K - $120K *
Join a dynamic team to drive SaaS solutions in regulated industries. Utilize technical expertise and communication skills to deliver impactful product demonstrations and support sales processes, engag...
3 weeks ago
Software Engineer 2 (JPE - 052)
$100K - $130K *
Unlock potential by leveraging advanced programming skills in a dynamic environment. Join a team focused on critical systems development with a strong emphasis on innovation and collaboration to deliv...
4 days ago
Sr. Account Executive- Enterprise Content Services
$134K - $201K *
Advance enterprise sales by utilizing consultative approaches to identify and solve complex customer challenges, supported by a dynamic team and innovative solutions. Boost client relationships and dr...
Today
$85K - $110K *
Join our team to design and optimize a robust IT infrastructure that supports our operations across multiple locations while ensuring security, performance, and resilience in all core systems...
Reposted 2 weeks ago
Engineer/Sr Engineer, IT Service Management
$90K - $120K *
Build robust systems by designing, implementing, and enhancing high-quality technical solutions. Collaborate within teams to drive reliability and performance, while mentoring engineers and promoting...
2 weeks ago
$146K - $234K *
Grow your career with a dynamic Systems Engineering role where you will lead efforts to develop and coordinate complex technical solutions, ensuring they meet customer needs through collaboration and...
Reposted 4 days ago
$80K - $85K *
Pioneer the design and development of PLC-based control systems for Navy vessels, collaborating with cross-functional teams to enhance operational efficiency and ensure compliance with engineering sta...
6 days ago
Senior Systems Engineer (Level 3)
$100K - $130K *
Elevate your career by bringing your expertise to a dynamic Service Desk team, engaging with customers, leading technical troubleshooting, and mentoring others while driving project success within a c...
4 weeks ago
Senior Software Engineer - hybrid
$100K - $130K *
design and develop clinical alarm management software, leading features from concept to deployment. Collaborate across teams to enhance architecture, and maintain high-quality standards within a regul...
Reposted today
Customer Success Manager - Service Desk & Endpoint Engineering
$120K - $165K *
Drive high adoption and strategic implementation of modern workplace tools for enterprise clients. Optimize platform utilization, enhance user experience, and ensure long-term engagement through proac...
Yesterday
Senior Software Engineer - hybrid
$100K - $130K *
Join us in developing innovative clinical alarm management software solutions that enhance real-world healthcare applications. Collaborate across teams to design, implement, and support robust backend...
Reposted today
Senior Engineer I, Customer Support
$80K - $110K *
Join a team that's dedicated to ensuring seamless installation and maintenance of cutting-edge equipment, providing exceptional technical support and training to optimize customer satisfaction through...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.