Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
SIEMaaS Agency Engagement Account Manager/Project Manager - Senior
$102K - $153K *
Champion customer success by guiding agency onboarding and ensuring seamless project execution across teams. Leverage your expertise in project management and client engagement to enhance service deli...
1 week ago
Field Sales Support Systems Engineer Sr - E3
$85K - $158K *
Lead a customer-focused team to analyze system needs, develop tailored solutions, and provide ongoing technical support in a dynamic environment, ensuring optimal performance and satisfaction for avia...
6 days ago
$72K - $134K *
Pioneer solutions in F-35 Support Equipment by delivering expert technical guidance and logistics support, enhancing operational readiness for military personnel and optimizing equipment functionality...
5 days ago
$65K - $121K *
Engage in a dynamic, fast-paced environment supporting a seasoned radar engineering team. Collaborate on troubleshooting, repairs, and administrative tasks while contributing to the TPQ-53 program and...
5 days ago
$72K - $134K *
Execute cable fabrication and assembly processes ensuring adherence to specifications. Train team members, troubleshoot technical issues, and support delivery of high-quality end-item products while s...
2 weeks ago
$88K - $105K *
Drive the design and management of systems infrastructure while enhancing IT processes and automation. Collaborate cross-functionally to deliver robust, secure solutions that meet user needs and impro...
1 week ago
$80K - $95K *
Design and manage systems infrastructure to enhance IT processes. Analyze workflows, develop solutions, and provide technical expertise to ensure efficient operations and support for enterprise applic...
1 week ago
$80K - $95K *
Take ownership of infrastructure systems design and management, enhancing processes through automation while providing technical expertise and analytical support across multiple disciplines, ensuring...
1 week ago
$80K - $95K *
Transform systems infrastructure through innovative design and automation, ensuring robust operations and efficient processes to deliver cutting-edge service solutions. Collaborate with teams to enhan...
1 week ago
$80K - $95K *
Join us in designing and managing innovative systems infrastructure, automating workflows, and enhancing operations across multiple IT disciplines to drive excellence in service delivery and support c...
1 week ago
Senior Technical Account Manager
$150K - $180K *
The Technical Account Manager is responsible for managing a portfolio of large enterprise customers, ensuring their satisfaction and maximizing the business value derived from the software. This role...
Reposted 3 weeks ago
Senior GTM Enablement Specialist
$95K - $115K *
Transform the enablement landscape of a GTM engine by empowering sellers with clear guidance and streamlined processes. Collaborate cross-functionally to reduce friction and enhance seller efficiency...
4 days ago
$85K - $102K *
Join a team that's pivotal in driving process modernization and integration across projects. Use your technical skills to facilitate group coordination, improve efficiency, and support project teams i...
1 week ago
$130K - $153K *
Drive your career forward as you build and maintain robust infrastructure, ensuring seamless deployment, reliability, and scalability for our development teams. Join us for a hands-on role that direct...
Reposted 2 weeks ago
$110K - $130K *
Lead the charge in integrating cutting-edge cybersecurity strategies to enhance mission-critical systems, ensuring compliance and supporting U.S. Navy operations through innovative engineering solutio...
1 week ago
$100K - $120K *
Engage with partners as a Sales Engineer, delivering compelling demonstrations and insights. Leverage technical expertise to drive customer adoption, support sales cycles, and guide MSPs through their...
Reposted today
Program Management Office Analyst III
$88K - $105K *
Help us enhance software development quality by providing critical technical and administrative oversight. This role involves reviewing work products, coordinating with management, and supporting proj...
2 weeks ago
AWS Sr Product Manager Tech, AWS Support
$152K - $205K *
Elevate your career by driving product enhancements in Cloud technologies, collaborating with engineering teams and partners to deliver top-notch user experiences and support large enterprises in leve...
Reposted 1 week ago
$80K - $90K *
Empower revenue growth by owning product demos, influencing product direction, and aligning needs across sales, product, and customer success teams to deliver exceptional engagement in healthcare tech...
2 weeks ago
AEGIS Surface Warfare Engineer
$110K - $130K *
Join a team that's pivotal to advancing naval defense technology! Utilize your expertise to enhance AEGIS Combat Systems, executing and analyzing critical trials while ensuring operational interoperab...
1 week ago
$115K - $120K *
Champion innovative software solutions by collaborating with sales teams, building customer relationships, and articulating technical advantages. Leverage expertise in data analytics and AI to drive s...
2 weeks ago
$110K - $130K *
Unlock potential by designing and implementing robust ServiceNow solutions that automate processes and enhance productivity across the organization, leveraging deep expertise and collaboration with cr...
5 days ago
$115K - $120K *
Reimagine the sales process by engaging with clients as a Solutions Engineer. Leverage Wavelytics to showcase technical insights and drive impactful customer relationships, ensuring successful deal cl...
2 weeks ago
$81K - $101K *
Lead the charge in providing exceptional technical support for clients while leveraging AI tools to streamline workflows and enhance operational efficiency. Collaborate with cross-functional teams to...
Yesterday
$81K - $101K *
Accelerate client support by leveraging AI tools while managing technical issues and ensuring efficient resolutions across our operational teams. Play a key role in enhancing customer communication an...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.